Patient Service Representative jobs at RWJBarnabas Health

Job Title: Patient Access Representative Department Name: Concierge Status: Hourly Shift: Day Pay Range: $20.18 - $25.34 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: To accurately and promptly collect all pertinent information at the initial point of registration to insure the proper billing occurs which will enhance timely cash flow and reduce the days in accounts receivable. Performs all duties assigned by management. Qualifications: Required: * High School Diploma or General Education Equivalent (G.E.D.) * Knowledge of medical terminology, insurance verification, and billing processes * Willingness to work flexible hours, including weekends and holidays * Proficiency in computer skills, including experience with electronic medical records * Strong communication skills Preferred: * Post-Secondary Degree in Healthcare Administration * Certification as a Certified Healthcare Access Associate (CHAA) Scheduling Requirements: * Day Shift, 7:00am-3:00pm * Rotating weekends/holidays, flexible * Full-Time, 40 hours per week Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Obtains and accurately documents all demographic information * Meets and exceeds department goals including accuracy, point of service collections, and productivity * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Complies with organizational policies on Advance Directives and Patient Rights * Maintains department productivity by asking for additional duties when patient flow permits * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work * Completes verification of coverage of all insurances and financial clearance activity has been completed * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Completes Medicare Questionnaire on all patients that are eligible * Demonstrates a high level of efficiency, accuracy and productivity * Follows department procedures when a duplicate medical record assignment is made * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures * Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor/director * Reflects commitment to building a supportive work environment and maintains a positive attitude * Proper use of Code Phone and Paging Codes through computer system. (ED registrars) * Other duties assigned Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Description The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart. Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management. Responsibilities Patient Registration and Scheduling Demonstrates ability to navigate web-based products or system applications required for registration or scheduling. Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services. Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services. Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment. Provides explanation of legal forms and secures signature of patient/authorized party as required for services. Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations. Eligibility/Authorization Management Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services. Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements. Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented. Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services. Financial Counseling Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers. Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s). Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps. Revenue Cycle Support Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments. Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance. Compliance/Safety Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. Completes all company mandatory modules and required job specific training in the specified time frame. Qualifications Education High School Diploma or GED- Required Medical Terminology Coursework- Preferred Certification & Licensures Fingerprint clearance cards are needed for those who will work onsite within any NAHMG clinics. This is not required for remote employees. Experience Basic level of computer skills including keyboarding of 25 - 35 word per minute- Preferred 1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart. Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management. Responsibilities Patient Registration and Scheduling * Demonstrates ability to navigate web-based products or system applications required for registration or scheduling. * Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services. * Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services. * Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment. * Provides explanation of legal forms and secures signature of patient/authorized party as required for services. * Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations. Eligibility/Authorization Management * Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services. * Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements. * Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented. * Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services. Financial Counseling * Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers. * Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s). * Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps. Revenue Cycle Support * Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments. * Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance. Compliance/Safety * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. * Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job specific training in the specified time frame. Qualifications Education * High School Diploma or GED- Required * Medical Terminology Coursework- Preferred Certification & Licensures * Fingerprint clearance cards are needed for those who will work onsite within any NAHMG clinics. This is not required for remote employees. Experience * Basic level of computer skills including keyboarding of 25 - 35 word per minute- Preferred * 1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred * Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

Job Title: Patient Access Representative Department Name: Emergency Dept Access Service Status: Hourly Shift: Evening Pay Range: $20.18 - $25.34 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representative ensures timely registration and promotes patient satisfaction. Qualifications: Required: * Customer service experience * High School diploma Preferred: * Patient Access experience * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Scheduling Requirements: * Evening shift, 3:00pm-11:30pm * Rotating weekends required * Part-Time, 16 hours per week Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work * Obtains and accurately documents all demographic information * Obtains insurance information and initiates the verification process via third party clearinghouse * Completes verification of coverage of all insurances and financial clearance activity has been completed * Meets and exceeds department goals including accuracy, point of service collections and productivity * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections * Provide back-up support to hospital cashier and complete cashier functions, as assigned * Completes Medicare Questionnaire on all patients that are eligible * Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing * Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Demonstrates a high level of efficiency, accuracy and productivity * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Follows department procedures when a duplicate medical record assignment is made * Complies with organizational policies on Advance Directives and Patient Rights * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures * Maintains department productivity by asking for additional duties when patient flow permits * Makes customer needs a priority, * Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Emergency Dept Access Service Status: Hourly Shift: Evening Pay Range: $23.28 - $23.28 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: To accurately and promptly collect all pertinent information at the initial point of registration to insure the proper billing occurs which will enhance timely cash flow and reduce the days in accounts receivable. Performs all duties assigned by management. Qualifications: Required: * High School Diploma or General Education Equivalent (G.E.D.) * Knowledge of medical terminology, insurance verification, and billing processes * Willingness to work flexible hours, including weekends and holidays * Proficiency in computer skills, including experience with electronic medical records * Strong communication skills Preferred: * Post-Secondary Degree in Healthcare Administration * Certification as a Certified Healthcare Access Associate (CHAA) Scheduling Requirements: * Evening shift, 3:00pm-11:30pm * Every other weekend, Saturday & Sunday * Per Diem Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Obtains and accurately documents all demographic information * Meets and exceeds department goals including accuracy, point of service collections, and productivity * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Complies with organizational policies on Advance Directives and Patient Rights * Maintains department productivity by asking for additional duties when patient flow permits * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work * Completes verification of coverage of all insurances and financial clearance activity has been completed * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Completes Medicare Questionnaire on all patients that are eligible * Demonstrates a high level of efficiency, accuracy and productivity * Follows department procedures when a duplicate medical record assignment is made * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures * Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor/director * Reflects commitment to building a supportive work environment and maintains a positive attitude * Proper use of Code Phone and Paging Codes through computer system. (ED registrars) * Other duties assigned Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Patient Access Services Status: Hourly Shift: Evening Pay Range: $23.28 - $23.28 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: To accurately and promptly collect all pertinent information at the initial point of registration to insure the proper billing occurs which will enhance timely cash flow and reduce the days in accounts receivable. Performs all duties assigned by management. Qualifications: Required: * High School Diploma or General Education Equivalent (G.E.D.) * Knowledge of medical terminology, insurance verification, and billing processes * Willingness to work flexible hours, including weekends and holidays * Proficiency in computer skills, including experience with electronic medical records * Strong communication skills Preferred: * Post-Secondary Degree in Healthcare Administration * Certification as a Certified Healthcare Access Associate (CHAA) Scheduling Requirements: * Evening Shift, 3:00pm-11:30pm * Flexible to pick up other shifts & holidays * Per Diem Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Obtains and accurately documents all demographic information * Meets and exceeds department goals including accuracy, point of service collections, and productivity * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Complies with organizational policies on Advance Directives and Patient Rights * Maintains department productivity by asking for additional duties when patient flow permits * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work * Completes verification of coverage of all insurances and financial clearance activity has been completed * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Completes Medicare Questionnaire on all patients that are eligible * Demonstrates a high level of efficiency, accuracy and productivity * Follows department procedures when a duplicate medical record assignment is made * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures * Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor/director * Reflects commitment to building a supportive work environment and maintains a positive attitude * Proper use of Code Phone and Paging Codes through computer system. (ED registrars) * Other duties assigned Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Coordinator Department Name: Patient Access Services Status: Hourly Shift: Day Pay Range: $20.18 - $25.34 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: Determines registrations status and financial clearance for upcoming patients, pre registers accounts and determines which patients need to be seen for registration, collection of co pay referral forms, and or financial counseling. Qualifications: Required: * High school diploma * Minimum of one year of Hospital or Medical experience * Basic PC skills Scheduling Requirements: * Full Time * Monday - Friday 8:30am - 5pm Job Functions: * Greet all visitors, patients, and families in a customer friendly manner * Screen patients to determine registration and or financial counseling needs * Log visits of patients into the hospitals information system * Collect payment and referrals from patients, and see that patients are registered and seen in a timely fashion * Assist staff with various clerical duties, including patient registration and insurance verification as needed * Monitor lobby for safety * Greet all visitors, patients, and families in a warm friendly manner in person and on the phone * Provide visitors with visitor stickers and monitor that stickers are worn while visitors are on CSH premises * Provide general information as requested, and direct visitors appropriately * Determine the registration and or financial counseling needs of all patients who arrive for treatment * Ensure that these patients are assisted by staff in a timely fashion in order to receive treatment as scheduled * Request payment at time of service for copays or other amounts due from the patient according to the Hospitals policy * Schedules ACC appointments and performs scheduling functions, confirms appointments Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Patient Access Services Status: Hourly Shift: Evening Pay Range: $23.28 - $23.28 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative accurately and promptly collects all pertinent information at the initial point of registration to ensure the proper billing process occurs which will enhance timely cash flow and reduce the days in accounts receivable. Qualifications: Required: * High School Diploma or equivalent Preferred: * Medical insurance verification and authorization experience preferred * Patient Access experience preferred * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care preferred * Medical terminology and computer skills Scheduling Requirements: * Per Diem, flexible evening hours * Every other weekend when needed * Holiday and Weekend on-call rotation * Training includes two days of orientation, three days Revenue Cycle training 8:30am-5pm, three days EPIC Training in Oceanport, NJ 8am-4:30pm Essential Functions: * Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information and performing inpatient authorizations in order to financially clear inpatient hospital accounts * The ideal candidate must be detail oriented and promote patient satisfaction * Service orientated background, good written and verbal communication skill and accurate typing ability * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more aboutthe RWJBarnabas Health hiring processanddigital, on-demand interviews While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don't want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well! Benefits and Perks: At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Specialist Department Name: Emergency Dept Access Service Status: Hourly Shift: Night Pay Range: $21.23 - $26.60 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: Maintains current knowledge of financial assistance guidelines. Attends state meeting related to the uninsured, track changes to existing state and federal medical assistance programs and consistently look for opportunities to reduce bad debt write-offs. Qualifications: Required: * 2-3 years experience in a hospital patient registration setting * 2-3 years experience in a doctor's office, handling patients scheduling, obtaining pre-certifications, authorizations and referrals * 2-3 years in a patient services environment (billing/collections-must have a working knowledge of more than one provider such as Medicare, Medicaid, HMO's and others * 2-3 years experience in completing medical assistance application (family care, PE's, PAIC's or charity care) * Well developed interpersonal skills with the ability to understand and communicate with persons of varying acuities * Must be able to work with the public and maintain poise under difficult situations; Knowledge of medical technology preferred * Good typing and computer skills required * High School Diploma or equivalent * Ability to organize and manage time effectively to optimize productivity * Preferred: * Bilingual a plus Scheduling Requirements: * Shift- 7:00pm-8:00am * Monday-Friday including every other weekends/holiday * Full Time- Nights Essential Functions: * Provides and promotes professional, efficient and congenial customer service thru all communication and interaction with patients, clients, guests and co-workers * Receives a copy of face sheet, patient I.D., insurance cards, copies of electronic and address responses to audit the registrations of the uninsured patients and reviews eligibility for financial assistance. Refers those eligible for Medicaid as appropriate * Verifies benefits, obtains pre-certification / pre-authorization or referrals as needed * Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance * Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance plan * Estimates an approximate balance of services explains rates, charges, services, discounts contracts and hospital policy regarding payment of bills to patients/ families * Ensures we obtain signatures including presumptive eligibility forms * Checks the ADT system for previous accounts informing patients of account balances * Collects patient payments to include deposits, co pays or deductibles. Follows cashiers guidelines for receipts, lock box and reconciliation of monies received * Enters notes in the patient record recording pertinent information for those who will follow up on accounts. Notes to include dates and times of interviews, amount requested and patient comments * Assists the supervisor/manager in the quality monitoring process examining whether the registration data fields are accurate and complete and if not complete, whether the reason is stated in the notes section * Interviews/registers patients and/or customers assuring accuracy of information and verifying any previous encounters in the system. * Registers the patients into the computer to create and encounter with a patient account number and enter information onto a daily admission sheet for daily and monthly statistics * Makes copies of all insurance cards (front and back) upon registration and distributes them to assigned department * Inputs/update all Advance Directive information that all fields are answered and Advance Directive is channeled through all the proper areas * Puts together patients charts and account folders for all scheduled procedures and admissions * Follows downtime procedures when the computer system is down or on standby and notifies the Systems Coordinator * Answers the telephone within three (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask "How may I help you?" Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Registrar Department Name: Emergency Dept Access Service Status: Hourly Shift: Day Pay Range: $20.18 - $25.34 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: A hospital patient registrar collects patient information and performs several functions, from verifying insurance to executing admissions, transfer, and discharge procedures. This professional must remain calm and efficient since work is often performed in a fast-paced environment where time is of the essence. Qualifications: Required: * Knowledge of medical technology helpful * Good typing and computer skills a must Preferred: * Fluent in Spanish strongly preferred * High School Diploma preferred * At least 1 year experience preferred Scheduling Requirements: * Shift- 7:00am-8:00pm * Monday - Friday with every other weekend/holiday * Full Time/Day Essential Functions: * Experience in a hospital patient registration setting, doctors' office, handling patients scheduling, obtaining pre-certifications, authorizations and referrals or patient services environment strongly preferred; * Previous experience in a census management, assigning beds, position * Previous experience in a patient services environment billing/collections-must have a working knowledge of more than one provider such as Medicare, Medicaid, HMOs and others * Experience in completing medical assistance application, family care, PEs, PAICs or charity care, helpful * Experience in a customer service related environment preferred * Well developed interpersonal skills with the ability to understand and communicate with persons of varying acuities * Must be able to work with the public and maintain poise under difficult situations at all times Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Rep I Department Name: Patient Access Services Status: Hourly Shift: Day Pay Range: $20.60 - $25.84 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. Qualifications: Required: * High School Diploma Preferred: * Customer service experience * Minimum of 3 years Patient Access experience * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills Scheduling Requirements: * Day shift, 8:30am-4:30pm * 3 days per week * Part-Time, 20 hours per week Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers. * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work. * Obtains and accurately documents all demographic information. * Obtains insurance information and initiates the verification process via third party clearinghouse. * Completes verification of coverage of all insurances and financial clearance activity has been completed. * Meets and exceeds department goals including accuracy, point of service collections and productivity * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections * Provide back-up support to hospital cashier and complete cashier functions, as assigned * Completes Medicare Questionnaire on all patients that are eligible * Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing * Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Demonstrates a high level of efficiency, accuracy and productivity. * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Follows department procedures when a duplicate medical record assignment is made * Complies with organizational policies on Advance Directives and Patient Rights * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures * Maintains department productivity by asking for additional duties when patient flow permits * Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Breast Center Status: Hourly Shift: Day Pay Range: $23.28 - $23.28 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representatives is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representatives ensures timely registration and promote patient satisfaction. Qualifications: Required: * High School diploma * Customer service experience Preferred: * Patient Access experience * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care * Typing skills Scheduling Requirements: * Day Shift, 7:00am-4:30pm or 7am to 3:30pm * Weekends and holidays may be required * Per Diem Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work * Obtains and accurately documents all demographic information * Obtains insurance information and initiates the verification process via third party clearing house * Completes verification of coverage of all insurances and financial clearance activity has been completed * Meets and exceeds department goals including accuracy, point of service collections and productivity * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections * Provide back-up support to hospital cashier and complete cashier functions, as assigned * Completes Medicare Questionnaire on all patients that are eligible * Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing * Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Demonstrates a high level of efficiency, accuracy and productivity * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Follows department procedures when a duplicate medical record assignment is made * Complies with organizational policies on Advance Directives and Patient Rights * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures * Maintains department productivity by asking for additional duties when patient flow permits * Makes customer needs a priority, * Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department. * Utilize AIDET: * Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name * Introduce yourself and tell patients about your education, training and competency * Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take * Explain what you are doing. This will help to put the patient at ease. * Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care * Other duties as assigned Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Patient Access Services Status: Hourly Shift: Day Pay Range: $20.18 - $25.34 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The Patient Access Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient's demographic and insurance information, and utilizes the technology available to complete the registration. Participates in creating a positive environment for patient and colleague satisfaction. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc. Qualifications: Required: High School Diploma required Preferred: * Customer service experience * Patient Access experience preferred * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care * Medical terminology and computer skills * Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department. Directly collects from the patients/families Scheduling Requirements: * Full Time Day * Rotating weekends and holidays Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about the RWJBarnabas Health hiring process and digital, on-demand interviews. While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don't want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well! Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Emergency Dept Access Service Status: Hourly Shift: Night Pay Range: $23.28 - $23.28 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative, Emergency Department Access Services, accurately and promptly collects all pertinent information at the initial point of registration to ensure the proper billing process occurs. Qualifications: Required: * High School Diploma or equivalent Preferred: * Medical insurance verification and authorization experience preferred * Patient Access experience preferred * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care preferred * Medical terminology and computer skills Scheduling Requirements: * Per Diem, Night Shift * Minimum hourly requirements inclusive of 3 weekend shifts per month * Holiday and Weekend on-call rotation * Training includes two days of orientation, three days Revenue Cycle training 8:30am-5pm, three days EPIC Training in Oceanport, NJ 8am-4:30pm Essential Functions: * Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information and performing inpatient authorizations in order to financially clear inpatient hospital accounts * The ideal candidate must be detail oriented and promote patient satisfaction * Service orientated background, good written and verbal communication skill and accurate typing ability * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more abou tthe RWJBarnabas Health hiring process and digital, on-demand interviews While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don't want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well! Benefits and Perks: At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Rep II Department Name: Radiology Support Services Status: Hourly Shift: Day Pay Range: $21.67 - $27.14 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: To accurately and promptly collect all pertinent information at the initial point of registration to insure the proper billing occurs, which will enhance timely cash flow and reduce the days in accounts receivable. Performs all duties assigned by management. Qualifications: Required: * High School Diploma or General Education Equivalent (G.E.D.) * Knowledge of medical terminology, insurance verification, and billing processes * Willingness to work flexible hours, including weekends and holidays * Proficiency in computer skills, including experience with electronic medical records * Strong communication skills Preferred: * Post-Secondary Degree in Healthcare Administration * Certification as a Certified Healthcare Access Associate (CHAA) Scheduling Requirements: * Day shift, 7:00am-3:30pm * Rotating weekend & holiday coverage * Full-Time, 37.5 Hours Per Week Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Rep II Department Name: Community Relations Status: Hourly Shift: Day Pay Range: $21.67 - $27.14 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative II position plays a key role in facilitating access to care by registering patients, verifying insurance, and collecting demographic information on-site at various community-based locations throughout Essex County, NJ. The registrar serves as the first point of contact for families, helping ensure a positive and efficient care experience Qualifications: Required: * High School Diploma or GED * Computer and Microsoft Office proficiency * Must have access to a reliable vehicle and valid NJ driver's license to travel between clinic sites Preferred: * Associates Degree * Minimum of 1 year experience in patient registration, medical front desk, or healthcare administrative support * Strong knowledge of patient registration workflows and familiarity with EHR systems, Epic preferred * Excellent communication, customer service, and organizational skills * Ability to maintain professionalism in a mobile clinical setting Scheduling Requirements: * Day shift * Thursdays 1:00pm-7:00pm, remaining hours will vary based on clinic events and locations) * Part-Time, 15 hours per week Essential Functions: * Perform in-person patient registration at mobile clinic locations, including verifying demographic information and insurance coverage * Enter accurate patient data into the Electronic Health Record system (Epic) * Collect and process required documentation such as identification, consent forms, and insurance cards * Maintain confidentiality and comply with HIPAA regulations when handling Protected Health Information * Collaborate with clinical and outreach staff to ensure smooth patient flow and quality service * Provide excellent customer service and clear communication to families from diverse backgrounds * Travel independently to assigned mobile clinic locations across Essex County * Assist with scanning, filing, and securing documents for later processing or shredding per RWJBarnabas Health policy * Support team in special projects or outreach events as needed Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Emergency Dept Access Service Status: Hourly Shift: Day Pay Range: $23.28 - $23.28 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. Qualifications: Required: * High School Diploma Preferred: * Customer service experience * Patient Access experience preferred * Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care * Medical terminology and computer skills Scheduling Requirements: * Per Diem * Start times vary * Rotating Weekends and holidays Essential Functions: * Responsible to greet all patients in a timely and friendly manner * Provide a safe and secure environment for the patient during the registration process * Clearly review and communicate all forms and obtain required signatures for services provided * Ensure accuracy and thoroughness in collecting and documentation of the patient's demographic and insurance information, and utilizes the technology available to complete the registration * Participates in creating a positive environment for patient and colleague satisfaction * Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department. Directly collects from the patients/families Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about the RWJBarnabas Health hiring process and digital, on-demand interviews. While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don't want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well! Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Patient Access Services Status: Hourly Shift: Day Pay Range: $20.60 - $25.84 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Access Representative is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representative ensures timely registration and promotes patient satisfaction. Qualifications: Required: * High school diploma or equivalent * Knowledge of medical terminology * Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position * Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel * Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point Preferred: * Ability to speak other languages a plus * Epic Experience * Knowledge of medical terminology, insurance verification, and billing processes Scheduling Requirements: * Day shift, 7:00am-3:00pm * Monday through Friday * Full-Time, 37.5 Hours Per Week Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work * Obtains and accurately documents all demographic information * Obtains insurance information and initiates the verification process via third party clearinghouse * Completes verification of coverage of all insurances and financial clearance activity has been completed * Meets and exceeds department goals including accuracy, point of service collections and productivity * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections * Provide back-up support to hospital cashier and complete cashier functions, as assigned * Completes Medicare Questionnaire on all patients that are eligible * Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing * Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Demonstrates a high level of efficiency, accuracy and productivity * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Follows department procedures when a duplicate medical record assignment is made * Complies with organizational policies on Advance Directives and Patient Rights * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures * Maintains department productivity by asking for additional duties when patient flow permits * Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department * Utilize AIDET: * Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name * Introduce yourself and tell patients about your education, training and competency * Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take * Explain what you are doing. This will help to put the patient at ease. * Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: * Paid Time Off including Vacation, Holidays, and Sick Time * Retirement Plans * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Disability and Life Insurance * Paid Parental Leave * Tuition Reimbursement * Student Loan Planning Support * Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Community and Volunteer Opportunities * Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon * ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. * Paid Time Off (PTO) * Medical and Prescription Drug Insurance * Dental and Vision Insurance * Retirement Plans * Short & Long Term Disability * Life & Accidental Death Insurance * Tuition Reimbursement * Health Care/Dependent Care Flexible Spending Accounts * Wellness Programs * Voluntary Benefits (e.g., Pet Insurance) * Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer

Job Title: Patient Access Representative Department Name: Patient Access Services Status: Hourly Shift: Day Pay Range: $25.50 - $25.50 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients' expectations on every call. Qualifications: Required: * High school diploma or equivalent * Knowledge of medical terminology * Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position * Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel * Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point Preferred: * Ability to speak other languages a plus * Epic Experience * Knowledge of medical terminology, insurance verification, and billing processes Scheduling Requirements: * Day shift, 7:00am-3:00pm * Every other Saturday & Sunday * Per Diem Essential Functions: * Provides excellent customer service to all patients, colleagues and other external and internal customers * Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work * Obtains and accurately documents all demographic information * Obtains insurance information and initiates the verification process via third party clearinghouse * Completes verification of coverage of all insurances and financial clearance activity has been completed * Meets and exceeds department goals including accuracy, point of service collections and productivity * Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient * Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections * Provide back-up support to hospital cashier and complete cashier functions, as assigned * Completes Medicare Questionnaire on all patients that are eligible * Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing * Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned * Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes * Demonstrates a high level of efficiency, accuracy and productivity * Verifies accuracy of patient demographic information to avoid duplicating a medical record * Follows department procedures when a duplicate medical record assignment is made * Complies with organizational policies on Advance Directives and Patient Rights * Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients' signatures * Maintains department productivity by asking for additional duties when patient flow permits * Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director * Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary * Reflects commitment to building a supportive work environment and maintains a positive attitude * Works closely and professionally with nursing and ancillary departments to foster a team environment * Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department * Utilize AIDET: * Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name * Introduce yourself and tell patients about your education, training and competency * Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take * Explain what you are doing. This will help to put the patient at ease. * Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer RWJBarnabas Health is an Equal Opportunity Employer