Customer Experience Specialist
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
As a Customer Experience Specialist, you will play a pivotal role in enhancing customer satisfaction and loyalty by managing customer interactions and ensuring a seamless experience across various touchpoints. You will collaborate with multiple departments to resolve issues, process orders, and provide support, all while maintaining the highest standards of service excellence. This role requires a professional demeanor, mutual respect for colleagues and customers, and a positive attitude, fostering a collaborative environment as a team player. Maintaining a constructive approach and willingness to contribute to team goals is essential. Please note that overtime may be required during periods of high volume to ensure all orders and revenue are processed within the business day.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions via phone, email, and chat.
Maintain professional and high-level communication with customers and field teams (Clinical Trainers, Field Support Engineers and Sales), ensuring clarity and understanding of their needs.
Process sales orders accurately and efficiently. Handle order status inquiries, back orders, providing customers with timely updates.
Facilitate new customer onboarding processes, ensuring a smooth transition and positive initial experience.
Lead the logistics process for Light Delivery Device installations, ensuring on time delivery and high level of communication between Commercial Ops groups.
Educate and train customers on RxSight Access, online ordering via phone, email or virtual meetings.
Proactively identify and address customer concerns or issues, utilizing available resources and internal tools to find effective solutions.
Maintain and validate the accuracy of all data entered into systems for new customers, existing accounts, and updates to customer information.
Proactively identify and resolve discrepancies or errors, collaborating with relevant teams to ensure data integrity across all platforms.
Collaborate with cross-functional teams daily (Field teams, Finance, Warehouse, etc.)
Perform other related duties and tasks as assigned to support departmental and company objectives.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
High level customer service experience. Experience with customer consignment inventory is highly desirable.
Maintain professional, effective, and high-level communication with customers and internal teams through phone and email.
Must demonstrate exceptional verbal and written communication skills to ensure clarity, professionalism, and a positive customer experience.
Ability to prioritize and handle multiple tasks while paying close attention to details.
Overtime may be required during periods of high volume.
Role should be prepared to work extended hours as needed to complete daily work.
Proven track record with hands on ERP Systems in the areas of Customer Support.
Intermediate experience in Microsoft Office programs
SUPERVISORY RESPONSIBILITIES:
N/A
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's degree; or equivalent along with 3-5 years' experience in a customer support environment, or a combination of education and experience. Experience in a Medical Device environment, preferably a class III device.
Training to be completed per the training plan for this position as maintained in the document control system.
CERTIFICATES, LICENSES, REGISTRATIONS:
N/A
COMPUTER SKILLS:
To perform this job successfully, an individual should have multiple working knowledge of Customer Relationship Management (CRM). MS Office applications are expected to be on the Moderate to Expert level. Experience with PowerBI and Smartsheet systems preferred. Knowledge of QAD ERP System preferred.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description $35.00 Per Hour
Director, Customer Support
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Director, Customer Support, will be responsible for leading and scaling the Customer Support functions for RxSight. Position will be primarily responsible for the Quote to Cash processes and ensure all aspects within this process are customer-focused and measured by Customer Satisfaction Survey's. Position will oversee Customer Experience/Order Entry, Consignment Inventory, Sales Contracts, Service Contracts, and all associated processes. Position will govern the company's key data integrity relating to all customer-facing activities as well as ensuring each department is driving to key performance indicators to ensure the health of these departments. Position will be instrumental in CRM management as well as continued growth of this platform in a global environment. The Director will develop and execute strategies to optimize customer utilization of its Light Adjustable Lens technology, making RxSight one of the best companies our customers work with.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Develop and execute comprehensive customer support strategies that enhance customer experience.
* Drive process improvement initiatives to improve efficiency, reduce response times.
* Ensure all customer support activities comply with FDA regulations, ISO 13485, and company quality procedures.
* Manage Company's online ordering platform ensuring ease-of-use for customer order entry.
* Grow online ordering platform and look for opportunities and programs to support this increase in utilization.
* Develop and management of specific set of actional KPI's relating to order entry and order fulfillment processes relating to customer satisfaction.
* Position will direct Contracts Administrative functions relating to Customer Contracts, corporate contracts, volume pricing programs and Time and Materials.
* Responsible for all new equipment installations (revenue & non-revenue) coordination, with direct interface with Field Service and Clinical Support.
* Establish and manage Contracts and Pricing processes to support worldwide operations.
* Develop and implement customer feedback programs (with Marketing) to identify trends and opportunities for product and process improvements, i.e. Net Promotor Score (NPS).
* Revenue responsibility for Service Contracts and Time and Materials managing forecast and ensuring to plan.
* Ensure Service Contract Revenue and processes are managed to meet company expectations.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
* Proven ability to build and scale customer support organizations in a regulated environment.
* Experience with International (OUS) logistics and customer management.
* Strong knowledge of complaint handling, service and customer experience functions.
* Intermediate experience in Microsoft Office Word and Excel programs.
* Data-driven mindset with proficiency in CRM, ERP, and analytics tools.
* Process development skills.
SUPERVISORY RESPONSIBILITIES:
* The number of employee's directed will vary and will be based on annual budgets, as well as actual need.
EDUCATION, EXPERIENCE, and TRAINING:
* Bachelor's degree or equivalent along with 8+ years' experience in a customer support environment, or a combination of education and experience.
* Requires working experience in a Medical Device environment, preferably a Class III device.
* Leadership experience with multiple department management.
* Training to be completed per the training plan for this position as maintained in the document control system.
* The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
* Project Management Professional (PMP) certification highly desirable.
COMPUTER SKILLS:
* To perform this job successfully, an individual should have multiple working knowledge of Customer Relationship Management (CRM) software. Excel, Visio, MS Project, and Word are expected to be on the Moderate to Expert level. Knowledge of QAD Business System preferred.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description
$180,000 To $220,000 Per Year
Senior Clinical Learning & Development Specialist
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Senior Clinical Learning & Development Specialist will play a key role in developing and maintaining user-friendly, innovative clinical training systems and programs related to RxSight's technology. This individual will translate complex clinical science and surgical techniques into learner-focused materials that resonate with physicians, optometrists, and internal teams.
In collaboration with the Director, Clinical Education & Support, this position will focus on creating new continued education content for Clinical Training Specialists (CTS) and field teams, helping to evolve and scale RxSight's global clinical training program.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and update continued education content (curricula, digital and print modules, workshops, and clinical training materials) to elevate knowledge and consistency across the field team.
Partner with the Director, Clinical Education & Support to translate strategic clinical topics into structured, engaging learning modules for CTS and internal teams.
Collaborate cross-functionally with Professional Education, Medical Affairs, and Marketing to align content with clinical accuracy, company strategy, and product updates.
Support onboarding and ongoing training of CTS, providing mentorship and clinical guidance to new hires as needed.
Ensure the Clinical Training Program remains current with product enhancements, procedural updates, and compliance requirements.
Maintain and administer LMS content, including uploading modules, assigning quizzes, and keeping the knowledge base accurate and current.
Evaluate and recommend new learning modalities (digital, interactive, or workshop-based) to improve learner engagement and retention.
Collect and integrate field feedback to continuously refine and improve educational materials and delivery methods.
Support CTS certification and recertification processes, ensuring new educational content is integrated into training programs.
Participate in clinical education events, workshops, and conferences as required.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Significant clinical experience including cataract surgery planning, refractions, biometry, and associated device operations.
Strong understanding of the cataract patient workflow, including diagnostics and evaluation at the clinic level.
Demonstrated ability to translate clinical or surgical concepts into structured educational content or training materials.
Proven technical writing and presentation skills; ability to simplify complex information for a broad audience.
Experience with instructional design principles and adult learning methodologies preferred.
Strong organizational and time management skills, with attention to detail.
Proven problem-solving ability and creativity in developing effective training solutions.
Excellent verbal and written communication skills.
Ability to effectively manage time and projects in a remote or hybrid role.
Ability to travel up to 50-75% as required.
SUPERVISORY RESPONSIBILITIES:
N/A
EDUCATION, EXPERIENCE, and TRAINING:
OD, BSc Optometry, or equivalent degree in vision sciences required.
7+ years of clinical or professional experience in ophthalmology, medical devices, or healthcare; minimum 3 years in clinical education, training, or content development preferred.
Training to be completed per the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
CERTIFICATES, LICENSES, REGISTRATIONS:
OD/COT/COA/COMT/CCOA/ROUB, or similar required
COMPUTER SKILLS:
MS Office Products
Power BI
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Material Handler
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
This position is primarily responsible for inventory control and logistics. This position is responsible for daily activity of handling, and expediting material into manufacturing, warehouse duties which include inventory control, shipping and receiving duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs work order transactions such as picking, kitting, and delivery kit to production floor.
Performs daily receiving, shipping, inventory control, kitting and pulling of materials for work orders, expedites material into manufacturing in an expeditious manner.
Expedites materials and items through receiving, incoming quality inspections, to the manufacturing floor, storage areas or requestors of material.
Fills requisitions, work orders, or request for materials, or other stock items and distributes items to production workers or assembly line.
Performs physical inventories.
Ships and prepares parcels for customer orders both domestic and internationally complying with export regulations and company shipping policies.
Moves heavy items with forklift.
Performs receiving activities for all incoming materials to support business operations accurately and timely.
Responsible for receiving, shipping, inventory control, proper storage and movement of material for the company's warehouses.
Ensures compliance to procedures and updates work instructions as required.
Conveys materials and items from receiving or production areas to storage or to other designated areas.
Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product codes.
Assembles customer orders from stock and places orders on pallets or shelves or conveys orders to packing station or shipping department.
Performs cycle counts and prepares results reports. Performs root cause and corrective action analysis to ensure inventory integrity for all material.
Arranges stock parts in specific sequence for assembly.
Utilizes QAD to enter records, ensures transactions are performed correctly.
Operates forklifts as required.
Knowledge of the safety and legal procedures for handling and receiving goods.
Provides support to cross functional teams to ensure accurate inventory and distribution management and to comply with procedures.
Requirements
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Direct work experience in inventory control, warehouse operations, and domestic/international shipping.
Forklift certified.
SUPERVISORY RESPONSIBILITIES:
None
EDUCATION, EXPERIENCE, and TRAINING:
High School Diploma and a minimum of +3 years of directly applicable industry experience.
Training to be completed per the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
CERTIFICATES, LICENSES, REGISTRATIONS:
CA Drivers License
COMPUTER SKILLS:
To perform this job successfully, an individual should be hands-on Inventory and Manufacturing in QAD and Microsoft Office Software applications.
Salary Description $25.00 To $26.00 Per Hour
Commercial Program Administrator
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
Reporting to the Sr. Manager, Sales Contracts and Reporting, the Commercial Program Administrator manages all special-customer incentive programs, ensuring accuracy, scalability, and full SOX compliance. The role validates customer-reported usage, prepares settlement documentation for Accounts Payable, maintains records and partners cross-functionally with Financial Planning, Sales Operations, Sales, Data Analytics and direct customers to optimize workflows. Working closely with Sales, this position acts as the primary administrative point-of-contact for corporate accounts, including maintenance and reporting.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain a master register of all active customer incentive agreements, program tiers, and effective dates. Track earned accruals and forecast future liabilities.
Collect monthly/quarterly usage, reconcile discrepancies, and secure written confirmations. Serve as primary contact for program inquiries.
Prepare complex program-payment packages and route complete, error-free documentation to Accounting within published timelines.
Own control narratives and evidence logs for SOX compliance. Ensure all activities meet control requirements.
Leverage Salesforce data to verify account hierarchies, territory alignment, and program eligibility; maintain accuracy between Salesforce, QAD, and reporting systems.
Collaborate with Sales Operations to ensure Salesforce dashboards and fields (e.g., corporate parent, coverage status, program tier) reflect the latest incentive structures.
Build dashboards (PowerBI) that show program/customer performance against commitments and ROI. Highlight trends and recommend corrective action.
Map current workflows, identify automation opportunities, and support implementation of ERP (QAD) or other systems updates to handle growing program volume and improve accuracy.
Review and maintain data integrity of all corporate account assignments across shared databases.
Establish processes that support Customer-To-Payment lifecycle that is highly efficient, as measured by the collaborating departments.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrated ownership of customer incentive, chargeback, pricing-compliance, or similar commercial-finance programs.
Expertise in advanced Excel (pivot tables, Power Query, nested functions) and strong working knowledge of at least one ERP platform (QAD, SAP, Oracle, NetSuite, etc.)
Experience using CRM for account management, reporting, or program tracking; ability to translate CRM data into actionable insights.
Ability to interpret contract language and translate it into executable business rules.
Strong analytical and problem-solving skills with relentless attention to detail and data integrity.
Clear, professional communication style-comfortable engaging with customers, senior leadership, and auditors
Proven success operating in fast-paced, cross-functional, high-growth environments
Strong organizational skills, with the ability to prioritize and manage multiple tasks while maintaining attention to detail.
Advanced execution of complex and high-priority tasks with minimal supervision.
Demonstrates strong critical thinking skills and resourcefulness in problem-solving and decision-making.
Perform other related duties and tasks assigned to support departmental and company objectives.
SUPERVISORY RESPONSIBILITIES:
N/A
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's degree in Finance, Accounting, Business, or equivalent along with 3-5 years managing customer incentive, chargeback, or pricing-compliance programs, preferably within medical devices or other regulated industries.
Experience with Salesforce and Power BI preferred; exposure to QAD or similar ERP systems strongly desired.
Training to be completed per the training plan for this position as maintained in the document control system.
CERTIFICATES, LICENSES, REGISTRATIONS:
Advanced data-analytics certification (e.g., Power BI, Tableau, Salesforce Administrator) a plus.
COMPUTER SKILLS:
Microsoft Excel - Advanced
ERP systems (QAD preferred)
Power BI or comparable analytics platforms
Experience with incentive-management or pricing tools highly desirable.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Manufacturing Injector Cleanroom Lead (Mon-Fri 6:00am-2:30pm)
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Manufacturing Injector Cleanroom Lead reporting to the Injector Cleanroom Supervisor will focus on fully understanding the company's technology and the processes necessary to manufacture it. With an emphasis on understanding process requirements, timing, cadence, training, available talent and application in real-time manufacturing. After training on manufacturing procedures, the Injector Cleanroom Lead can coordinate the execution of all processes to maintain production flow to meet company production quotas, timelines, and quality standards. The Injector Cleanroom Lead performs planning, coordination, and organization of daily manufacturing activities. Responsibilities include LAL packaging, accessories as well as special adhoc projects relating to manufacturing. A critical component of this position is maximizing the LAL sterile loads both from a maximum quantity and timing standpoint. Direct communication and support with supervisor.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Injector Cleanroom Lead will interact with the other functions including but not limited to Engineering, Quality, Chemist and R&D. It is expected that this individual will have the depth and breadth of experience to contribute to the oversight of the overall manufacturing of the LAL lenses.
The Manufacturing Injector Cleanroom Lead will interact with the other functions including but not limited to Engineering, Quality, Warehouse and Planning. It is expected that the lead will have the depth and breadth of experience to contribute to the overall processing of injectors and cartridges. The lead must complete the work with the highest Quality standards possible within the allowed time given to maintain the highest efficiencies.
Coordinates and communicates the execution of the following activities, to meet production goal timelines:
Oversees and supports the execution of:
MICA III Cleanroom Activities:
Component Cleaning & Inspection
ERP system (QAD) work order data entry and closure
MICA II Activities
Micro-Abrasion
Abrasive Sieving
Cartridge Label Production
MICA I Activities
Component Assembly
Component Sealing
Packaging Assembly
The Lead may also be certified to train in the above activities.
Is responsible for collaborating and publishing a high-level weekly task plan for manufacturing activities.
Coordinates training of personnel to meet production goal timelines.
Coordinates production assistance in validation protocols, execution.
With guidance from engineering, perform tests, gather test data and records results in accordance with manufacturing requirements.
Support process improvement initiatives to enhance production efficiency, as well as ensure business continuity and regulatory compliance.
The Injector Cleanroom Lead may also be certified to train in the activities.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Past Medical Device Packaging Experience.
Demonstrated ability to develop and implement Processes.
SUPERVISORY RESPONSIBILITIES:
This position has a large team of Injector Cleanroom Associates with varying skill levels.
EDUCATION, EXPERIENCE, and TRAINING:
Three to five years related experience and/or training; experience in medical device packaging.
Training to be completed per the training plan for this position as maintained in the document control system.
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
This job does not require certification, licensing, or registrations aside from the training and certification provided by RxSight.
COMPUTER SKILLS:
Baseline skills with Microsoft office applications (Word, Excel, Outlook, Teams), online spreadsheets (Smartsheet) and ERP system software (QAD) preferred.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Software Verification & Validation Technician - Temp
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
Reporting to the Senior Manager of Software Engineering, the Software Verification and Validation Intern is responsible for contributing to the testing and documentation of RxSight products and other software tools. Primary duties include rigorous testing software for the Light Delivery Device (LDD) and other software tools in compliance with regulatory and industry standards. In addition, the engineer will be responsible for updating and creating documentation that aids in the software testing and development processes.
Requirements:
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
Ensure that software products meet quality and safety standards
Develop and execute test protocols, scripts, plans, and procedures (manual and automated).
Analyze test results and provide detailed feedback to the development team.
Collaborate with cross-functional teams to identify and resolve software issues.
Participate in design and code reviews to ensure adherence to best practices.
Modify and maintain test plans, reports, and other relevant documentation.
Gain and apply familiarity with IEC 62304 and other relevant regulatory standards.
EDUCATION, EXPERIENCE, AND TRAINING:
Working towards a Bachelor's degree in engineering or related field.
Capable of software testability, robustness, and performance, or a demonstration of the ability to quickly learn any missing elements.
Strong documentation skills.
Proficiency with Microsoft Office.
Training to be completed per the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy, and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
Executive Assistant
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Executive Assistant provides high-level administrative and organizational support to senior management. This role requires a proactive, resourceful, and detail-oriented professional with exceptional communication skills and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will demonstrate discretion, sound judgment, and professionalism while handling sensitive information and building trusted relationships across all levels of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Executive & Administrative Support
* Provide comprehensive administrative support to executives, including calendar management, correspondence, and document preparation.
* Draft, edit, and format reports, presentations, and communications with accuracy and professionalism.
* Manage incoming inquiries, ensuring timely responses with discretion and tact.
* Anticipate needs of executives and take initiative to address issues before they arise.
* Build strong relationships at all levels of the organization and manage a variety of special projects.
* Organize office operations, procedures, and other related activities to ensure efficient workflow.
Meeting & Event Coordination
* Plan, schedule, and coordinate meetings (onsite and virtual), ensuring all logistics are managed, including agendas, materials, and follow-up on action items.
* Organize company events, meetings, and executive off sites as needed.
* Order and setup company's sponsored meals as requested.
Travel & Expense Management
* Coordinate complex domestic and international travel arrangements, including flights, hotels, and ground transportation.
* Prepare and reconcile travel and expense reports in Concur or equivalent systems.
Other Responsibilities
* Handle confidential information with the highest level of integrity.
* Support special projects and HR initiatives as assigned.
* Represent the executive team with professionalism in all internal and external interactions.
* All other duties as assigned or necessary.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
* Excellent interpersonal and verbal/written communication skills are required.
* Advanced skills Microsoft Office (Outlook, Word, Power Point) are required
* Videoconferencing platforms (Zoom, Teams).
* Ability to prioritize assignments, meet critical deadlines, and manage multiple projects in a fast-paced environment.
* Ability to maintain confidentiality and exhibit discretion.
* Ability to work well with all levels of internal employees.
SUPERVISORY RESPONSIBILITIES:
* None
EDUCATION, EXPERIENCE, and TRAINING:
* Bachelor's degree preferred.
* At least 3 - 5 years of related experience required.
* Experience supporting corporate functions (e.g. Finance, HR, Legal, Operations).
* Public company experience as an Executive Assistant or Administrative Assistant to the senior management team.
* Proven experience arranging heavy domestic and international travel.
* Expertise in complex calendar management and meeting coordination across multiple time zones.
* Experience working with Boards of Directors.
* Training to be completed per the training plan for this position as maintained in the document control system.
* The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
* None
COMPUTER SKILLS:
* MS Office (Excel, Word, PowerPoint, Outlook)
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description
$70,000 To $100,000 Per Year
Senior Payroll & Equity Analyst
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Senior Payroll & Equity Analyst (“Sr. P&E Analyst”) performs full cycle US payroll on a weekly and semi-monthly basis, working with a team composed of a manager and a junior accountant. The position assists with the management of data in Equity Edge Online (EEO), including uploading stock option grants, coordinating vesting of restricted stock units and employee stock purchase (ESPP) contributions. This role will partner cross functionally with teams such as HR and Accounting, and we are looking for an individual that will take initiative to drive process improvements and automation of manual tasks.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Payroll: Process accurate and timely weekly and semi-monthly payroll using Paylocity payroll system and record payroll activity to the G/L.
Maintain integrity of employee payroll data in Paylocity to ensure records are up to date and resolve discrepancies.
Enter and/or update payroll records including benefits deductions, wage garnishments, compensation, department transfer, etc.
Review timecards for accuracy or missing information and process all payroll adjustments as well as supplemental income such as bonuses and commissions.
Process equity compensation income including RSU, ISO/NQO and ESPP as applicable.
Ensure payroll operations comply with all applicable federal, state, and local regulations, including tax filings, garnishments, and wage/hour laws.
Ensure that all employee contributions are timely entered into the retirement plan and health savings account and upload contributions in respective portals.
Review benefit contribution data imports from PlanSource to Paylocity for accuracy.
Lead year-end payroll activities, including W2 preparation, tax reconciliations and system updates.
Prepare, analyze, and reconcile payroll reports and metrics for Finance, HR and audit purposes.
Completing ad hoc reporting and analysis as requested.
Equity: Oversee stock-based compensation processing (RSUs, ISO/NQO and ESPP).
Maintain EEO database and conduct regular audits against Paylocity database for completeness (new hires, terminations, account changes, etc.).
Upload any changes to employees from Paylocity to E*TRADE.
Update the database for wages and taxes after each semi-monthly payroll to ensure that the taxes are up to date.
Monitor EEO for stock option transactions and process transactions in payroll to meet statutory reporting and withholding obligations.
Audit
Ensure compliance with SOX controls.
Assist with annual external audit.
Assist with Workers' Compensation audit.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Intermediate/Advanced MS Excel
Must possess excellent written and verbal communication skills along with strong problem-solving skills, good organizational skills, attention to detail as well as excellent interpersonal skills
Ability to prioritize assignments, meet critical deadlines and manage various projects
Ability to review and understand federal and state laws as well as government regulations
Ability to form positive and constructive relationships with managers and employees
Ability to maintain confidentiality of employee information
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's degree in accounting or finance
Minimum of 5 years' experience in Payroll and Equity Experience required
Payroll certification is preferred but not required
Must be flexible and adaptable to change
Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently
Ability to work professionally with all levels of management
Support our company values (Customer Focused, Sense of Urgency, Teamwork, Respect)
Training to be completed in accordance with the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
COMPUTER SKILLS:
ERP a plus
MS Office (Excel, Word, PowerPoint, Outlook)
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Manufacturing Finance Manager
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
We are seeking a Manufacturing Finance Manager to play a critical role in driving financial excellence across our manufacturing operations. The Manufacturing Finance Manager will oversee the month end GL close activities pertaining to cost of goods sold (COGS) and inventory, build out monthly reporting against forecast, and will partner with the FP&A, Manufacturing and Operations teams to develop quarterly budgets for the company's manufacturing operations. This Manufacturing Finance Manager will manage and mentor a Sr. Cost Accountant, with the opportunity to expand the team as we build out our manufacturing finance capabilities. This is an excellent opportunity for a motivated individual to build out processes supporting RxSight's novel LAL technology, complex manufacturing environment and long term domestic and international growth objectives.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead all aspects of the month end close pertaining to cost of goods sold and manufactured (COGM), as well as inventory accounts.
Develop the COGS and COGM annual budget and quarterly reforecasts in partnership with FP&A, Manufacturing and Operations teams.
Ensure the accuracy of the manufacturing and supporting cost centers each month, as well as analysis of variances against budgets.
Build out monthly reporting and analysis of gross margins, including forward looking projections based on COGM trends and anticipated growth of the business.
Maintaining standard costs for inventory parts (material, labor, burden, OH and rolling of routers and product structures) including quarterly/annual updates.
Monthly analysis of manufacturing variances and over/under absorption pool.
Analysis and roll forward of E&O reserves as well as proactive partnership with ops and R&D to identify obsolete or otherwise unusable inventory and mitigate P&L impact.
Oversight over the daily cycle count metrics and documentations to ensure we are maintaining SOX compliance.
Partnership with customer experience team to ensure consignment inventory is accurately stated.
Mentorship and development of Sr. Cost Accountant.
Cross functional projects to enhance efficiency and automation in the ERP system and within operational processes.
Supporting annual external audit and tax requirements, including SOX controls.
Other duties as assigned, including backup support for other personnel
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Strong MS Excel (Pivot Tables, VLOOKUP, etc.)
Solid understanding of U.S. GAAP
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute average, ratios, percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Must have good phone skills and interact well with others.
Must always present themselves professionally.
Requires minimal supervision.
SUPERVISORY RESPONSIBILITIES:
Ability to manage a team and develop individuals in their early career.
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's Degree in Accounting or Finance; minimum 8+ years' Accounting experience, with at least 3 years in Cost Accounting.
Must be flexible and adaptable to change.
Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently
Ability to work professionally with all levels of management.
Support our company values (Customer Focused, Agility, Sense of Urgency, Transformative).
Training to be completed per the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
CERTIFICATES, LICENSES, REGISTRATIONS:
None
COMPUTER SKILLS:
ERP
MS Office (Excel, Word, Powerpoint, Outlook).
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Payroll and Equity Manager
Rxsight job in Aliso Viejo, CA
RxSight has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. This intraocular lens can be adjusted non-invasively while in the eye, allowing the post-cataract surgery patient to see clearly at distance without the use of eyeglasses or contact lenses. The application of light to the implanted Light Adjustable Lens (LAL™) will fine-tune the patient's lens power to their specific visual need.This technology sets the stage for a series of lens products from RxSight that will have widespread application in cataract and refractive surgery as well as outside the field of medicine.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review/process accurate and timely weekly and semi-monthly payroll using ADP Workforce Now payroll system and review journal entries recording activity to the G/L
Ensure the Junior Accountant properly enters relevant payroll information in ADP (benefit deductions, wage garnishments, compensation, merit increases, department transfers, etc.) and completes all payroll related responsibilities
Provide payroll support by answering employee questions, troubleshoot issues, initiate service tickets through ADP Comprehensive Services and resolve any payroll related inaccuracies
Maintain integrity of data for payroll in ADP system to ensure accuracy and timely editing of employee records including adding new hires, processing authorized changes and terminating employees
Ensure compliance with federal and state reporting requirements (monthly, quarterly and year-end reports), including W-2s and 1095-C
Assist with all employee transactions for Stock Based Compensation (options and RSUs), Employee Stock Purchase Plans (ESPP), 401K, HSA, and including coordinating transmissions with third party providers
Manage the preparation of the year-end E-Trade requirements and tax statements.
Educate/assist employees with equity related questions and requests
Reconcile records between E-Trade, transfer agent and general ledger on a monthly, quarterly and annual basis.
Manage all equity compensation payroll processing
Maintain EEO database, and conduct regular audits against ADP database for completeness (new hires, terminations, account changes etc.)
Respond to internal and external audit requests promptly
Support annual 5500 filing and audit (401K) and workers comp audit (insurance)
Generate all payroll reports requested by management
Qualifications
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Experienced and skilled with E*TRADE's Client Resource Center and Equity Edge Online platform for the management of Participants, Stock Options and Awards, Equity Incentive Plans, Restricted Stock Units, and Employee Stock Purchase Plan (including Online Grant Agreements, Exchange Manager, Reports, etc.).
Experience with ADP Workforce Now payroll platform
Strong communication, teamwork and business partnering skills.
ERP experience a plus
Knowledgeable in setting up states in ADP and with government agencies
Intermediate to Advanced MS Excel
Prior experience in multi-states payroll processing
Strong understanding of tax withholding and reporting regulations
Must possess excellent written and verbal communication skills along with strong problem-solving skills, good organizational skills, attention to detail as well as excellent interpersonal skills
Ability to prioritize assignments, meet critical deadlines and manage various projects
Knowledge of federal and state laws as well as government regulations
Ability to form positive and constructive relationships with managers and employees.
Ability to maintain confidentiality of employee information
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's Degree in Accounting or Finance with 3+ years of progressive stock administration experience
Must be flexible and adaptable to change
Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently
Ability to work professionally with all levels of management.
Support our company values (Customer Focused, Respect, Sense of Urgency, Teamwork)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Senior Director, Global Education & Training
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
This role will lead the global vision, strategy, and execution of all education programs for RxSight, spanning Professional Education and Clinical Training. You'll oversee how ophthalmologists, optometrists, clinic staff, and patients learn about LAL technology, while also shaping how our internal field teams, clinical trainers, ophthalmic surgical trainers, and commercial groups are trained to support adoption.
You'll build a unified Education function that blends clinical rigor, modern learning design, and digital-forward training experiences. This includes global curriculum development, certification pathways, professional education programs, and innovative training modalities such as LMS, interactive learning, simulation, and digital-first content.
The role is highly cross functional. You'll partner closely with Clinical Affairs, Medical Affairs, R&D, Marketing, Regulatory/QA, Global Commercial teams, and OUS distributors to ensure consistent, high-quality training that accelerates adoption and drives exceptional clinical outcomes worldwide.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Global Education Strategy
Build and own a unified global education strategy that integrates Professional Education and Clinical Training across all customer and internal audiences.
Develop an education roadmap that supports global adoption, surgeon proficiency, and consistently strong clinical outcomes.
Establish the long-term vision for how we educate physicians, staff, and patients, including digital, hybrid, and hands-on training pathways.
Professional Education
Lead the creation of ophthalmologist, optometrist, and clinic staff education programs, including workshops, CME pathways, digital training, and patient education resources.
Ensure professional education content translates clinical science and surgical best practices into practical, accessible learning experiences.
Partner with global commercial teams to align education with adoption processes and on-the-job requirements.
Clinical Training
Build and oversee training programs, curricula, and competency frameworks for Clinical Trainers, Ophthalmic Surgical Trainers, and commercial field teams.
Develop train-the-trainer programs and certification models to ensure global consistency and scalable learning.
Integrate clinical evidence, new product innovations, and workflow improvements into internal training programs.
Modern Learning & Digital Innovation
Lead the evolution of training modalities including LMS design, digital learning, video-based training, microlearning, simulation, and interactive educational tools.
Partner with technical teams and digital vendors to bring modern education technology into the ecosystem.
Own and evolve the Customer Training Portal to ensure seamless tracking, compliance, and global accessibility.
Global Consistency & Execution
Establish global clinical and technical training centers, ensuring standardized processes and training quality across regions.
Monitor OUS distributor training activity and ensure compliance with training requirements, standards, and reporting frameworks.
Set performance metrics to evaluate training effectiveness and continuously refine programs based on data and field insights.
Cross-Functional Leadership
Collaborate with Clinical Affairs, Medical Affairs, R&D, and Regulatory/QA to ensure accuracy, compliance, and integration of clinical evidence.
Work with Marketing to ensure education and messaging align with customer, patient, and product positioning.
Provide clinical and usability feedback to support new product development and process improvement initiatives.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Deep experience developing clinical, professional, or technical education programs within ophthalmology, medical devices, or related healthcare fields.
Strong understanding of intraocular lenses, cataract surgery, refractive surgery, and clinical workflows highly preferred.
Proven ability to build and lead high-performing education or training teams.
Demonstrated experience in curriculum design, adult learning principles, digital learning, or modern training methodologies.
Exceptional communication and presentation skills with the ability to translate complex clinical science into engaging learning experiences.
Collaborative mindset with the ability to influence across clinical, commercial, and technical functions.
SUPERVISORY RESPONSIBILITIES:
Lead and develop a global team across Professional Education and Clinical Training.
Directly manage U.S. training staff and provide oversight and alignment for OUS training teams and distributor partners.
Guide Clinical Trainers, Ophthalmic Surgical Trainers, and education specialists to ensure consistent global training standards.
Build team capabilities through coaching, hiring, and clear competency expectations.
EDUCATION, EXPERIENCE, and TRAINING:
Advanced degree in life sciences, optometry, ophthalmology, or related field preferred.
10+ years of experience in professional education, clinical training, medical education, or similar roles within MedTech or healthcare.
Experience leading global or multi-region education programs strongly preferred.
Training to be completed per the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
CERTIFICATES, LICENSES, REGISTRATIONS:
COA, COT, COMT, or equivalent ophthalmic technician certification (preferred, not required)
Optometry or ophthalmic clinical licensure is a plus
Certifications in instructional design, adult learning, or digital learning (e.g., ATD, eLearning Guild) are helpful but not mandatory
COMPUTER SKILLS:
Strong proficiency with LMS platforms, digital learning tools, and multimedia education technologies
Skilled in presentation and content creation tools (PowerPoint, Keynote, video-based training platforms)
Comfortable working with CRM/ERP/commercial systems to track training outcomes (e.g., Salesforce is a plus)
Ability to interpret data from dashboards, training analytics tools, or customer engagement platforms
Familiarity with collaboration tools such as SharePoint, Teams, and similar systems
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Clinical Affairs Training Specialist
Rxsight job in Pasadena, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The CTS III is responsible for providing world-class training and clinical support to physicians and staff to effectively drive LAL adoption. This role supports clinical efforts at customer sites through hands-on procedure support, staff training, clinical evaluations, LDD treatments, post-operative follow-ups, patient counselor education, and continuous outcomes optimization.
The CTS III plays a critical role in ensuring high-quality, consistent execution of LAL-specific clinical methods and fostering full operational integration of the LDD within each practice. CTS IIIs are responsible for clinical efficiency, executing adoption strategies, and ensuring assigned accounts meet key clinical benchmarks. The role includes identifying clinical or operational barriers to adoption, supporting same-store growth, and ensuring sustained practice success through Clinical vigilance.
Performance will be measured in part by progress in LAL usage growth, execution of clinical best practices as measured by patient outcomes. The CTS III works in close coordination with Sales, Customer Development Managers, and other internal teams to align on account strategies and ensure seamless clinical execution. The CTS III is expected to maintain a transparent communication path with customers to ensure the voice of the customer is clearly heard and effectively acted upon.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Train Physicians and staff on RxSight technology and best practices and pearls.
Partner with designated Customer Development Managers (CDMs) to execute LAL adoption strategies, including identification of training gaps, underutilizing surgeons, outcomes analysis, and ongoing performance tracking.
Collaborate on the development and execution of 30/60/90-day clinical adoption plans tailored to each customer site's opportunity and growth objectives.
Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept RxSight technology prior to customer onboarding.
Co-manage New Customer Introduction with CDM, onboarding and ongoing training/educational activities to ensure full operational competence in compliance with current Standard Operating Procedures (SOPs) as directed.
Conducting periodic audits of the effectiveness of the Clinical Training program.
Lead customer complaint-handling and management, when requested by collecting data and providing input on possible solutions to escalated clinical issues.
Provide clinical support and training on LAL patient selection, implantation, postoperative evaluation, and LDD treatments, ensuring best practices and consistency across assigned accounts.
Provide strategies and customer feedback for implementing clinical methodology to optimize results of RxSight technology.
Monitor and update the Training Portal (RxConnect) in real-time to ensure accurate reflection of CTS/customer activity as well as training readiness of each customer site.
Participate in site-level business reviews to provide clinical performance feedback and contribute to account strategy updates.
Maintain accountability for LAL growth and clinical execution at assigned accounts, tracking real-time performance and engaging proactively to resolve barriers to adoption.
Execute Outcomes analysis and present to customers reflecting the LAL's world class clinical outcomes.
Ensure proper use and communication of marketing and patient education materials.
Perform period Cycle Count activity of ASC LAL Inventory ensuring proper reporting and cadence of reporting.
Requirements
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrable ability to liaise with individuals of all levels, to include surgeons, clinical staff and facility administrators.
Significant clinical experience includes planning of cataract surgery, refractions/biometry and associated device operations.
Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow.
Strong understanding and OR experience related to Cataract Surgery.
Proven and excellent communication skills, written and verbal.
Ability to travel up to ~75% of the time.
6+ years Clinical experience in ophthalmic industry.
Ability to legally operate a motor vehicle and travel without restriction in the applicable region of the world.
Ability to interpret clinical performance trends and apply targeted solutions to increase LAL usage and practice-level consistency.
Proven ability to collaborate cross-functionally with Sales and Customer Development Managers to implement adoption strategies.
Familiarity with CRM tools and experience in surgeon usage tracking, data collection, and clinical documentation.
SUPERVISORY RESPONSIBILITIES:
Although this position does not have formal supervisory responsibilities, the CTS III is expected to take clinical ownership of assigned customer sites, leading day-to-day training execution and acting as a role model in driving consistent LAL usage.
The role will support new customer onboarding, retraining initiatives, and practice development activities in collaboration with CDMs, Clinical Affairs Liaisons (CALs), and Sales partners. CTS IIIs are expected to maintain high standards of clinical excellence and accountability across their territory.
EDUCATION, EXPERIENCE, and TRAINING:
BSc Optometry, Master of Optometry, and/or BA/BS (preferred)
Three to five years related experience and/or training; or equivalent combination of education and experience
Strong experience with manifest refractions
Training to be completed per the training plan for this position as maintained in the document control system
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
CERTIFICATES, LICENSES, REGISTRATIONS:
Formal training in vision sciences, such as at a recognized optometry program or industry training. OD/COT/COA/COMT/CCOA/ROUB highly desirable.
COMPUTER SKILLS:
MS Office Products
CRM tools and commercial database solutions
PERFORMANCE METRICS AND EXPECTATIONS
Achievement of real-time and QoQ LAL unit growth goals across assigned customer sites.
Execution of clinical training, retraining, and onboarding activities in support of adoption plans.
Participation in site-level business reviews and collaboration with Sales and CDMs to drive LAL performance improvements.
Demonstrated ability to resolve clinical or operational barriers that impact LAL utilization.
Timely and accurate reporting of training completion, site readiness, and performance trends via CRM and internal systems.
Delivery of consistent clinical support and patient safety practices, as measured by quality assurance feedback and customer satisfaction.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description $90,000 To $120,000 Per Year
Manufacturing Injector Cleanroom Lead (Mon-Fri 6:00am-2:30pm)
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Manufacturing Injector Cleanroom Lead reporting to the Injector Cleanroom Supervisor will focus on fully understanding the company's technology and the processes necessary to manufacture it. With an emphasis on understanding process requirements, timing, cadence, training, available talent and application in real-time manufacturing. After training on manufacturing procedures, the Injector Cleanroom Lead can coordinate the execution of all processes to maintain production flow to meet company production quotas, timelines, and quality standards. The Injector Cleanroom Lead performs planning, coordination, and organization of daily manufacturing activities. Responsibilities include LAL packaging, accessories as well as special adhoc projects relating to manufacturing. A critical component of this position is maximizing the LAL sterile loads both from a maximum quantity and timing standpoint. Direct communication and support with supervisor.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Injector Cleanroom Lead will interact with the other functions including but not limited to Engineering, Quality, Chemist and R&D. It is expected that this individual will have the depth and breadth of experience to contribute to the oversight of the overall manufacturing of the LAL lenses.
* The Manufacturing Injector Cleanroom Lead will interact with the other functions including but not limited to Engineering, Quality, Warehouse and Planning. It is expected that the lead will have the depth and breadth of experience to contribute to the overall processing of injectors and cartridges. The lead must complete the work with the highest Quality standards possible within the allowed time given to maintain the highest efficiencies.
* Coordinates and communicates the execution of the following activities, to meet production goal timelines:
* Oversees and supports the execution of:
MICA III Cleanroom Activities:
* Component Cleaning & Inspection
* ERP system (QAD) work order data entry and closure
MICA II Activities
* Micro-Abrasion
* Abrasive Sieving
* Cartridge Label Production
MICA I Activities
* Component Assembly
* Component Sealing
* Packaging Assembly
* The Lead may also be certified to train in the above activities.
* Is responsible for collaborating and publishing a high-level weekly task plan for manufacturing activities.
* Coordinates training of personnel to meet production goal timelines.
* Coordinates production assistance in validation protocols, execution.
* With guidance from engineering, perform tests, gather test data and records results in accordance with manufacturing requirements.
* Support process improvement initiatives to enhance production efficiency, as well as ensure business continuity and regulatory compliance.
* The Injector Cleanroom Lead may also be certified to train in the activities.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
* Past Medical Device Packaging Experience.
* Demonstrated ability to develop and implement Processes.
SUPERVISORY RESPONSIBILITIES:
* This position has a large team of Injector Cleanroom Associates with varying skill levels.
EDUCATION, EXPERIENCE, and TRAINING:
* Three to five years related experience and/or training; experience in medical device packaging.
* Training to be completed per the training plan for this position as maintained in the document control system.
* The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
* This job does not require certification, licensing, or registrations aside from the training and certification provided by RxSight.
COMPUTER SKILLS:
* Baseline skills with Microsoft office applications (Word, Excel, Outlook, Teams), online spreadsheets (Smartsheet) and ERP system software (QAD) preferred.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description
$25.00 To $33.00 Per Hour
Software Verification & Validation Technician - Temp
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
Reporting to the Senior Manager of Software Engineering, the Software Verification and Validation Intern is responsible for contributing to the testing and documentation of RxSight products and other software tools. Primary duties include rigorous testing software for the Light Delivery Device (LDD) and other software tools in compliance with regulatory and industry standards. In addition, the engineer will be responsible for updating and creating documentation that aids in the software testing and development processes.
Requirements
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
* Ensure that software products meet quality and safety standards
* Develop and execute test protocols, scripts, plans, and procedures (manual and automated).
* Analyze test results and provide detailed feedback to the development team.
* Collaborate with cross-functional teams to identify and resolve software issues.
* Participate in design and code reviews to ensure adherence to best practices.
* Modify and maintain test plans, reports, and other relevant documentation.
* Gain and apply familiarity with IEC 62304 and other relevant regulatory standards.
EDUCATION, EXPERIENCE, AND TRAINING:
* Working towards a Bachelor's degree in engineering or related field.
* Capable of software testability, robustness, and performance, or a demonstration of the ability to quickly learn any missing elements.
* Strong documentation skills.
* Proficiency with Microsoft Office.
* Training to be completed per the training plan for this position as maintained in the document control system
* The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy, and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
Salary Description
$25.00 Per Hour
Customer Experience Specialist
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
As a Customer Experience Specialist, you will play a pivotal role in enhancing customer satisfaction and loyalty by managing customer interactions and ensuring a seamless experience across various touchpoints. You will collaborate with multiple departments to resolve issues, process orders, and provide support, all while maintaining the highest standards of service excellence. This role requires a professional demeanor, mutual respect for colleagues and customers, and a positive attitude, fostering a collaborative environment as a team player. Maintaining a constructive approach and willingness to contribute to team goals is essential. Please note that overtime may be required during periods of high volume to ensure all orders and revenue are processed within the business day.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as the primary point of contact for customer inquiries, providing timely and effective resolutions via phone, email, and chat.
Maintain professional and high-level communication with customers and field teams (Clinical Trainers, Field Support Engineers and Sales), ensuring clarity and understanding of their needs.
Process sales orders accurately and efficiently. Handle order status inquiries, back orders, providing customers with timely updates.
Facilitate new customer onboarding processes, ensuring a smooth transition and positive initial experience.
Lead the logistics process for Light Delivery Device installations, ensuring on time delivery and high level of communication between Commercial Ops groups.
Educate and train customers on RxSight Access, online ordering via phone, email or virtual meetings.
Proactively identify and address customer concerns or issues, utilizing available resources and internal tools to find effective solutions.
Maintain and validate the accuracy of all data entered into systems for new customers, existing accounts, and updates to customer information.
Proactively identify and resolve discrepancies or errors, collaborating with relevant teams to ensure data integrity across all platforms.
Collaborate with cross-functional teams daily (Field teams, Finance, Warehouse, etc.)
Perform other related duties and tasks as assigned to support departmental and company objectives.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
High level customer service experience. Experience with customer consignment inventory is highly desirable.
Maintain professional, effective, and high-level communication with customers and internal teams through phone and email.
Must demonstrate exceptional verbal and written communication skills to ensure clarity, professionalism, and a positive customer experience.
Ability to prioritize and handle multiple tasks while paying close attention to details.
Overtime may be required during periods of high volume.
Role should be prepared to work extended hours as needed to complete daily work.
Proven track record with hands on ERP Systems in the areas of Customer Support.
Intermediate experience in Microsoft Office programs
SUPERVISORY RESPONSIBILITIES:
N/A
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's degree; or equivalent along with 3-5 years' experience in a customer support environment, or a combination of education and experience. Experience in a Medical Device environment, preferably a class III device.
Training to be completed per the training plan for this position as maintained in the document control system.
CERTIFICATES, LICENSES, REGISTRATIONS:
N/A
COMPUTER SKILLS:
To perform this job successfully, an individual should have multiple working knowledge of Customer Relationship Management (CRM). MS Office applications are expected to be on the Moderate to Expert level. Experience with PowerBI and Smartsheet systems preferred. Knowledge of QAD ERP System preferred.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Senior Payroll & Equity Analyst
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Senior Payroll & Equity Analyst ("Sr. P&E Analyst") performs full cycle US payroll on a weekly and semi-monthly basis, working with a team composed of a manager and a junior accountant. The position assists with the management of data in Equity Edge Online (EEO), including uploading stock option grants, coordinating vesting of restricted stock units and employee stock purchase (ESPP) contributions. This role will partner cross functionally with teams such as HR and Accounting, and we are looking for an individual that will take initiative to drive process improvements and automation of manual tasks.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Payroll: Process accurate and timely weekly and semi-monthly payroll using Paylocity payroll system and record payroll activity to the G/L.
* Maintain integrity of employee payroll data in Paylocity to ensure records are up to date and resolve discrepancies.
* Enter and/or update payroll records including benefits deductions, wage garnishments, compensation, department transfer, etc.
* Review timecards for accuracy or missing information and process all payroll adjustments as well as supplemental income such as bonuses and commissions.
* Process equity compensation income including RSU, ISO/NQO and ESPP as applicable.
* Ensure payroll operations comply with all applicable federal, state, and local regulations, including tax filings, garnishments, and wage/hour laws.
* Ensure that all employee contributions are timely entered into the retirement plan and health savings account and upload contributions in respective portals.
* Review benefit contribution data imports from PlanSource to Paylocity for accuracy.
* Lead year-end payroll activities, including W2 preparation, tax reconciliations and system updates.
* Prepare, analyze, and reconcile payroll reports and metrics for Finance, HR and audit purposes.
* Completing ad hoc reporting and analysis as requested.
Equity: Oversee stock-based compensation processing (RSUs, ISO/NQO and ESPP).
* Maintain EEO database and conduct regular audits against Paylocity database for completeness (new hires, terminations, account changes, etc.).
* Upload any changes to employees from Paylocity to E*TRADE.
* Update the database for wages and taxes after each semi-monthly payroll to ensure that the taxes are up to date.
* Monitor EEO for stock option transactions and process transactions in payroll to meet statutory reporting and withholding obligations.
Audit
* Ensure compliance with SOX controls.
* Assist with annual external audit.
* Assist with Workers' Compensation audit.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
* Intermediate/Advanced MS Excel
* Must possess excellent written and verbal communication skills along with strong problem-solving skills, good organizational skills, attention to detail as well as excellent interpersonal skills
* Ability to prioritize assignments, meet critical deadlines and manage various projects
* Ability to review and understand federal and state laws as well as government regulations
* Ability to form positive and constructive relationships with managers and employees
* Ability to maintain confidentiality of employee information
EDUCATION, EXPERIENCE, and TRAINING:
* Bachelor's degree in accounting or finance
* Minimum of 5 years' experience in Payroll and Equity Experience required
* Payroll certification is preferred but not required
* Must be flexible and adaptable to change
* Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently
* Ability to work professionally with all levels of management
* Support our company values (Customer Focused, Sense of Urgency, Teamwork, Respect)
* Training to be completed in accordance with the training plan for this position as maintained in the document control system
* The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
COMPUTER SKILLS:
* ERP a plus
* MS Office (Excel, Word, PowerPoint, Outlook)
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description
$90,000 To $110,000 Per Year
Manufacturing Finance Manager
Rxsight job in Aliso Viejo, CA
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
We are seeking a Manufacturing Finance Manager to play a critical role in driving financial excellence across our manufacturing operations. The Manufacturing Finance Manager will oversee the month end GL close activities pertaining to cost of goods sold (COGS) and inventory, build out monthly reporting against forecast, and will partner with the FP&A, Manufacturing and Operations teams to develop quarterly budgets for the company's manufacturing operations. This Manufacturing Finance Manager will manage and mentor a Sr. Cost Accountant, with the opportunity to expand the team as we build out our manufacturing finance capabilities. This is an excellent opportunity for a motivated individual to build out processes supporting RxSight's novel LAL technology, complex manufacturing environment and long term domestic and international growth objectives.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Lead all aspects of the month end close pertaining to cost of goods sold and manufactured (COGM), as well as inventory accounts.
* Develop the COGS and COGM annual budget and quarterly reforecasts in partnership with FP&A, Manufacturing and Operations teams.
* Ensure the accuracy of the manufacturing and supporting cost centers each month, as well as analysis of variances against budgets.
* Build out monthly reporting and analysis of gross margins, including forward looking projections based on COGM trends and anticipated growth of the business.
* Maintaining standard costs for inventory parts (material, labor, burden, OH and rolling of routers and product structures) including quarterly/annual updates.
* Monthly analysis of manufacturing variances and over/under absorption pool.
* Analysis and roll forward of E&O reserves as well as proactive partnership with ops and R&D to identify obsolete or otherwise unusable inventory and mitigate P&L impact.
* Oversight over the daily cycle count metrics and documentations to ensure we are maintaining SOX compliance.
* Partnership with customer experience team to ensure consignment inventory is accurately stated.
* Mentorship and development of Sr. Cost Accountant.
* Cross functional projects to enhance efficiency and automation in the ERP system and within operational processes.
* Supporting annual external audit and tax requirements, including SOX controls.
* Other duties as assigned, including backup support for other personnel
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
* Strong MS Excel (Pivot Tables, VLOOKUP, etc.)
* Solid understanding of U.S. GAAP
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute average, ratios, percent.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* Must have good phone skills and interact well with others.
* Must always present themselves professionally.
* Requires minimal supervision.
SUPERVISORY RESPONSIBILITIES:
* Ability to manage a team and develop individuals in their early career.
EDUCATION, EXPERIENCE, and TRAINING:
* Bachelor's Degree in Accounting or Finance; minimum 8+ years' Accounting experience, with at least 3 years in Cost Accounting.
* Must be flexible and adaptable to change.
* Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently
* Ability to work professionally with all levels of management.
* Support our company values (Customer Focused, Agility, Sense of Urgency, Transformative).
* Training to be completed per the training plan for this position as maintained in the document control system
* The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis
CERTIFICATES, LICENSES, REGISTRATIONS:
* None
COMPUTER SKILLS:
* ERP
* MS Office (Excel, Word, Powerpoint, Outlook).
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Executive Assistant
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Executive Assistant provides high-level administrative and organizational support to senior management. This role requires a proactive, resourceful, and detail-oriented professional with exceptional communication skills and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will demonstrate discretion, sound judgment, and professionalism while handling sensitive information and building trusted relationships across all levels of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Executive & Administrative Support
Provide comprehensive administrative support to executives, including calendar management, correspondence, and document preparation.
Draft, edit, and format reports, presentations, and communications with accuracy and professionalism.
Manage incoming inquiries, ensuring timely responses with discretion and tact.
Anticipate needs of executives and take initiative to address issues before they arise.
Build strong relationships at all levels of the organization and manage a variety of special projects.
Organize office operations, procedures, and other related activities to ensure efficient workflow.
Meeting & Event Coordination
Plan, schedule, and coordinate meetings (onsite and virtual), ensuring all logistics are managed, including agendas, materials, and follow-up on action items.
Organize company events, meetings, and executive off sites as needed.
Order and setup company's sponsored meals as requested.
Travel & Expense Management
Coordinate complex domestic and international travel arrangements, including flights, hotels, and ground transportation.
Prepare and reconcile travel and expense reports in Concur or equivalent systems.
Other Responsibilities
Handle confidential information with the highest level of integrity.
Support special projects and HR initiatives as assigned.
Represent the executive team with professionalism in all internal and external interactions.
All other duties as assigned or necessary.
Requirements:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Excellent interpersonal and verbal/written communication skills are required.
Advanced skills Microsoft Office (Outlook, Word, Power Point) are required
Videoconferencing platforms (Zoom, Teams).
Ability to prioritize assignments, meet critical deadlines, and manage multiple projects in a fast-paced environment.
Ability to maintain confidentiality and exhibit discretion.
Ability to work well with all levels of internal employees.
SUPERVISORY RESPONSIBILITIES:
None
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's degree preferred.
At least 3 - 5 years of related experience required.
Experience supporting corporate functions (e.g. Finance, HR, Legal, Operations).
Public company experience as an Executive Assistant or Administrative Assistant to the senior management team.
Proven experience arranging heavy domestic and international travel.
Expertise in complex calendar management and meeting coordination across multiple time zones.
Experience working with Boards of Directors.
Training to be completed per the training plan for this position as maintained in the document control system.
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
COMPUTER SKILLS:
MS Office (Excel, Word, PowerPoint, Outlook)
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Director, Customer Support
Rxsight Inc. job in Aliso Viejo, CA
Job DescriptionDescription:
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Director, Customer Support, will be responsible for leading and scaling the Customer Support functions for RxSight. Position will be primarily responsible for the Quote to Cash processes and ensure all aspects within this process are customer-focused and measured by Customer Satisfaction Survey's. Position will oversee Customer Experience/Order Entry, Consignment Inventory, Sales Contracts, Service Contracts, and all associated processes. Position will govern the company's key data integrity relating to all customer-facing activities as well as ensuring each department is driving to key performance indicators to ensure the health of these departments. Position will be instrumental in CRM management as well as continued growth of this platform in a global environment. The Director will develop and execute strategies to optimize customer utilization of its Light Adjustable Lens technology, making RxSight one of the best companies our customers work with.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop and execute comprehensive customer support strategies that enhance customer experience.
Drive process improvement initiatives to improve efficiency, reduce response times.
Ensure all customer support activities comply with FDA regulations, ISO 13485, and company quality procedures.
Manage Company's online ordering platform ensuring ease-of-use for customer order entry.
Grow online ordering platform and look for opportunities and programs to support this increase in utilization.
Develop and management of specific set of actional KPI's relating to order entry and order fulfillment processes relating to customer satisfaction.
Position will direct Contracts Administrative functions relating to Customer Contracts, corporate contracts, volume pricing programs and Time and Materials.
Responsible for all new equipment installations (revenue & non-revenue) coordination, with direct interface with Field Service and Clinical Support.
Establish and manage Contracts and Pricing processes to support worldwide operations.
Develop and implement customer feedback programs (with Marketing) to identify trends and opportunities for product and process improvements, i.e. Net Promotor Score (NPS).
Revenue responsibility for Service Contracts and Time and Materials managing forecast and ensuring to plan.
Ensure Service Contract Revenue and processes are managed to meet company expectations.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Proven ability to build and scale customer support organizations in a regulated environment.
Experience with International (OUS) logistics and customer management.
Strong knowledge of complaint handling, service and customer experience functions.
Intermediate experience in Microsoft Office Word and Excel programs.
Data-driven mindset with proficiency in CRM, ERP, and analytics tools.
Process development skills.
SUPERVISORY RESPONSIBILITIES:
The number of employee's directed will vary and will be based on annual budgets, as well as actual need.
EDUCATION, EXPERIENCE, and TRAINING:
Bachelor's degree or equivalent along with 8+ years' experience in a customer support environment, or a combination of education and experience.
Requires working experience in a Medical Device environment, preferably a Class III device.
Leadership experience with multiple department management.
Training to be completed per the training plan for this position as maintained in the document control system.
The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
Project Management Professional (PMP) certification highly desirable.
COMPUTER SKILLS:
To perform this job successfully, an individual should have multiple working knowledge of Customer Relationship Management (CRM) software. Excel, Visio, MS Project, and Word are expected to be on the Moderate to Expert level. Knowledge of QAD Business System preferred.
Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.