S&T Ban jobs in Akron, OH - 30 jobs

Universal Banker
S&T Bank 4.5
S&T Bank job in Washingtonville, OH
Downingtown, PA 19335 Hours: Monday - Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 6:00 pm Saturday: 9:00 am - 12:00 pm (Must be flexible around branch hours) Function: Responsible for the delivery of exceptional customer service related to branch operations on the teller line in conjunction with sales and platform duties, including meeting assigned sales goals, in support of Individual and Branch production goals. Shared responsibility of duties is dictated by the business needs of the branch. Duties and Responsibilities: * Uses a combination of computer systems, S&T sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following: * Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to verifying balances, placing holds, and documenting proper identification). * Accepting deposits, verifying endorsements, and issuing receipts. * Accepting checks or coupons for cashing, identifying customer, verifying endorsements and balances, and/or referring customers to branch management for authorization. * Accepting savings deposits and withdrawals and performing related duties. * Providing additional customer services, including bank money orders and other services. * Accepting various loan payments or other types of payments. * Balancing window cash daily. * Performing ATM settlement where applicable. * Assisting in vault balancing, where applicable. * Uses the following key sales functions to deliver exceptional customer service and ensure complete customer satisfaction, while meeting and exceeding established sales goals: * Profile customers to determine and recommend appropriate S&T loan and deposit products. * Utilizes all sales tools as provided to enhance the customer experience and sales conversation. Example tools but not limited are: LoanFit, sales binders, etc. * Completes S&T sales process and customer focused conversation with each customer, document notes in appropriate system for all bankers view in future interactions. * Successfully develops customer profiles and identifies their banking needs. * Closes business and performs follow-up calls to ensure customer satisfaction. * Builds warm but professional relationship with customers to help further define their needs and increase their loyalty to S&T Bank. * Demonstrates complete understanding of the S&T sales process and a comprehensive knowledge of S&T policies and procedures to successfully identify add-on selling opportunities and make recommendations to customers based on their needs. * CARE certified within 6 months of hire. * Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management. * Executes professional sales and service behaviors in alignment with Bank's Our Shared Future purpose, five vales and core drivers. * Performs follow-up calls to new account customers to determine satisfaction and additional leads. * Performs outbound calls as outlined in the branch playbook with reference to sample scripts in the sales and service guide and proposed potential customer lists provided to grow existing customer relationships. * Participates in branch sales call campaigns, as needed. * Performs data entry and prepares documentation to process new account customers and change existing accounts. * Maintains existing accounts; answers questions and solves problems related to customer accounts and handles check orders for new and existing accounts when needed. * Performs customer service duties as required, such as taking deposits, cashing checks, and processing withdrawals. * Prepares loan applications using LOS software and coordinates loan document preparation. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. * Completes NMLS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act. * Assumes additional duties as required, such as, but not limited to balancing ATMs, processing deposits, etc. Education: Requires a high school diploma or equivalent. Experience: Two to five years general and specialized experience. Successful completion of the retail training program required including CSR and RSA training programs. Physical Demands: Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Salary Range: $18.00 - $34.90
$18-34.9 hourly Auto-Apply 8d ago

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Call Center Customer Care - Loan Origination (Home Equity and Mortgage Loans) - Cleveland or Strongsville Location
Third Federal 4.5
Strongsville, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. We are seeking a reliable, experienced, self-motivated loan professional to join our Customer Care Loan Origination Call Center team. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast-paced, team-oriented environment, is passionate about helping others and embody our values of love, trust, respect, commitment to excellence, and fun. This role is fully onsite and located at either of our locations: * Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136) * Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105) Hours of Operation are Monday - Thursday (8:30a - 5:00p), Friday (8:30a - 5:00p/6:00p) and Saturday (8:30a - 1:30p). You can expect to work on a Saturday once or twice a month. When you work on Saturday, you will have a scheduled day off during the week and work until 6:00pm on the Friday of that week. Responsibilities * Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product * Regularly contact lead prospects and develop successful lead conversion strategies * Meet with your direct manager monthly to discuss performance and development Requirements * Minimum of 1-year recent experience taking financial loan applications * Comfortable working with customers exclusively via phone and email * Strong ability to understand the callers' needs and explain financial information * Outstanding customer service skills * Excellent verbal and written communication skills, including professional grammar * Positive, proactive, and friendly demeanor * Ability to learn new programs/technology quickly * High School diploma or equivalent * Call Center experience preferred * Bilingual fluency is a plus Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$20-26 hourly 37d ago
Escrow Closing Associate (Hybrid - Cleveland, OH)
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary This is a hybrid position in a team environment to close transactions for purchase, refinance, and equity products. The Escrow Closer will be responsible for gaining an in-depth knowledge of the products in the designated states. They will work directly with Retail Associates and various title companies to ensure the closing transactions meet all requirements. This position will be required to react quickly to changing deadlines and evolving requirements, while maintaining accuracy. The Escrow Closer will be responsible for proactively communicating with the title companies to ensure a timely transaction with an accurate Closing Disclosure. This position requires strong analytical and mathematical skills in order to properly balance the transactions, strong communication skills and the flexibility to deal with varied constituencies. Occasional Saturday work hours will be required. Responsibilities * Work in a team environment to review loan files, follow up on incomplete information, prepare signing packages, review/approve Closing Disclosures, and provide authorization to fund transactions * Communicate with Retail Associates and title companies to ensure a timely transaction * Foster good relationships with peers in order to ensure an effective closing team * Actively participate in team meetings and provide suggestions for process improvements Requirements * Previous 1-2 years escrow closing experience in residential transactions (external) * In depth knowledge of title commitments and title policies * Excellent written and verbal communication skills * Ability to provide and receive continual loan-level feedback * Demonstrated ability to work independently yet contribute to a team environment * Ability to prioritize work and maintain productivity under short deadlines * Strong mathematical and analytical skills * Attention to detail with effective research and analytical skills * Proven ability to work successfully in a team environment * Ability to work at a fast pace while maintaining accuracy Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $22.00 - $30.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$22-30 hourly 30d ago
Technical Support Help Desk Specialist
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are seeking a Technical Support (Help Desk) Associate with strong technical skills, good customer service skills, and a desire to expand those skills in a team environment. Responsible for providing technical assistance and support related to desktop computers, printers and software in a Windows 11 environment for a large user base. This position is fully onsite but can work hybrid as work allows. Responsibilities * Provide technical assistance and support for incoming tickets related to computer systems, software and hardware * Install, move, modify and repair computer hardware, software or peripherals * Manage DHCP reservations * Administer Microsoft Print Servers * Add/Modify Active Directory group membership * Install desktop software applications * Respond to requests and queries in person, by email or over the phone * Assist associates through trouble shooting and problem-solving * Maintain daily performance of computer systems utilizing all monitoring tools available * Document procedures and installations * Work with Microsoft System Center/InTune for application deployment, reporting and management * Assist with procurement of hardware and software licensing Requirements * 5+ years of recent experience as second tier Desktop Helpdesk Support * Familiar working with Help Desk ticket systems * Windows 11 expertise required * Software and Hardware troubleshooting - Level I and II, printers, laptops, desktops * Microsoft Office/365, DHCP, DNS and Active Directory/Entra ID proficiency required * Understanding of networking, TCP/IP * Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills * Demonstrated ability to be a team player and a willingness to lend a hand with any project Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $24.00 - $34.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$24-34 hourly 23d ago
Mortgage Loan Administrator - Snow Road Branch (Parma, OH)
Third Federal 4.5
Parma, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for an experienced loan administrator to join our team at our Snow Road Branch (1616 Snow Rd, Parma, OH 44134). Our ideal candidate thrives in a team environment and has a passion for helping people. This is a full time, onsite position. Success in this role is not measured with high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. Our ideal candidate will thrive in a collaborative, team-based environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. Responsibilities * Take equity line/loan and/or mortgage applications * Carry a pipeline of loans application through closing * Open depository accounts (checkings, savings, certificate of deposit, IRAs) * Assist customers with banking transactions on the platform, in the teller area, and/or over the phone * Ability to work in all areas of the branch Requirements * High school graduate or equivalent * 2 years of recent experience managing a pipeline of equity and/or mortgage loans * Outstanding customer service skills * Professional grammar and demeanor * Positive, proactive, and friendly interpersonal skills * Retail bank teller experience preferred Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$20-26 hourly 12d ago
Call Center Customer Service Representative (Cleveland, OH)
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for experienced call center representatives to join our Customer Care Service team. We are committed to delivering exceptional customer experiences with every interaction. Our call center is not driven by high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. We take time to listen, understand, and provide the right solutions without pushing products. Our ideal candidate will thrive in a fast-paced, collaborative environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. If you are looking for a place where genuine care matters, you will feel right at home here. This role is fully onsite and located at either of our locations: * Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136) * Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105) Hours of Operation are Monday - Thursday (8:30a - 5:00p), Friday (8:30a - 5:00p/6:00p) and Saturday (8:30a - 1:30p). You can expect to work on a Saturday once or twice a month. When you work on Saturday, you will have a scheduled day off during the week and work until 6:00pm on the Friday of that week. Responsibilities * Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions. * Process deposit account openings with accuracy and care. * Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone. Requirements * High school diploma or equivalent * Minimum of 1 year recent experience in a call center environment * Exemplary customer service skills * Ability to understand and explain financial information over the phone and via email * Ability to listen to our customers to understand their needs * Proven written and verbal communication skills * Strong interpersonal skills/team-oriented * Ability to work in multiple systems, including Word and Excel * Banking experience preferred (online banking, deposit, equity lines of credit, mortgage loans, etc.) * Bilingual language skills are a plus Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $18.00 - $23.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$18-23 hourly 60d+ ago
Telecommunications Administrator (Hybrid - Cleveland, OH)
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary Third Federal Savings & Loan Association is seeking a Senior Telecom Engineer / Administrator with strong technical expertise, excellent customer service skills, and a desire to grow in a collaborative team environment. This role is critical for ensuring the health, security, and performance of our telecommunications systems. Responsibilities * System Monitoring & Maintenance: * Perform daily health and security checks, log reviews, and backups for Avaya IP Office, ACR, Voicemail Pro, and related peripherals * Call Center Support: * Partner with Call Center Management to design, implement, and optimize applications such as ACD * Monitor ACD performance and generate reports for efficiency improvements * Vendor Collaboration: * Coordinate with external vendors on complex projects, including installations, upgrades, and maintenance of voice and data networks (SIP, LAN/WAN) * Maintain working knowledge of local, interstate carrier offerings and SIP trunking * Departmental Consultation: * Meet with department managers to assess telecom and IS service needs, conduct site surveys, and provide recommendations * User Setup & Support: * Handle new employee setups, adds/moves/changes for physical equipment and software * Provide remote and/or onsite support for relocation of branches and branch systems Requirements * Hands-on experience with Avaya systems, ACR (Xima), and call routing * Knowledge of placing Telco orders and billing reviews * Strong background in voice and data cabling installation and troubleshooting * Solid understanding of TCP/IP services and routing protocols, exposure to Juniper OS (Junos), DNS and DHCP in Microsoft environments is a plus * Proficiency with Windows OS, Linux, Outlook, and Microsoft Office Suite * Excellent analytical, problem-solving, and multitasking skills * Outstanding customer service and communication abilities (verbal and written) * Team-oriented mindset with a proactive approach to projects * High levels of initiative and dedication * Ability to travel occasionally and work after hours as needed * Experience with SIP trunking and unified communications preferred * Familiarity with compliance and security best practices for telecom systems preferred Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $80,000 - $100,000 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$80k-100k yearly 26d ago
Accountant
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for an experienced accounting professional to join our team and play a key role in the financial operations of Third Federal. This position will share responsibility for compiling and reporting financial data, preparing various internal and external regulatory reports, and ensuring compliance with regulatory guidelines and generally accepted accounting principles. Our ideal candidate will thrive in a collaborative environment and have strong communication skills. This person will have opportunities to gather experience through a variety of accounting assignments that support the development of your personal strengths and career growth. Responsibilities * Develop, maintain, and troubleshoot excel macros and apply advanced excel formulas to build efficiencies, enhance data analysis and reduce errors within processes * Gather, analyze and transform data into usable format for financial insights and decision-making * Write and maintain financial summaries and reports * Prepare financial statement disclosures, XBRL tagging and other financial reports * Assist in preparation of regulatory reports including Call Report and Y9s * Prepare federal and state tax work papers * Record general ledger activity and reconcile accounts * Research, assess and document compliance with new and existing U.S. GAAP and other regulatory guidance * Gather and provide appropriate support for audit inquiries * Perform other duties as required to accomplish the objectives of the position, including administrative tasks, special projects and participation on cross-functional teams and committees * Cross-train on a variety of departmental tasks Requirements * Bachelor's degree in accounting or relevant business degree * 5+ years of professional accounting experience, including at least 2 years within the banking or financial services industry * Advanced Excel & VBA Proficient (develop, maintain, and troubleshoot VBA code) * Proficiency in understanding SEC reporting requirements and internal controls * Experience automating tasks, enhancing workflows and streamlining business processes * Ability to research and interpret accounting guidance effectively * Strong analytical, mathematical and documentation skills * Strong written and verbal communication skills * Ability to manage priorities and work under tight deadlines * Ability to work independently and in a team environment * Attention to accuracy and detail * A positive, proactive attitude and desire to cross-train * Familiarity with federal banking regulations, FFIEC reporting, and SEC reporting and Wdesk platform preferred Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $60,000 - $95,000 per year. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$60k-95k yearly 56d ago
Manager - ACH, Debit Card, and Checking Operations
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary The Manager of ACH, Debit Card, and Checking Operations is responsible for overseeing all aspects of ACH processing, debit card transaction, and checking operations for Third Federal. This role ensures operational efficiency, regulatory compliance, and exceptional customer service while driving continuous improvement and innovation. The manager will lead a high-performing team, manage vendor relationships, and collaborate across departments to support strategic objectives. The role offers a hybrid/flexible schedule. There is an in-office expectation of 3 or more days per week with the flexibility to work outside the office location for the other days. Responsibilities Leadership & Team Development * Lead, mentor, and develop the ACH, Debit Card and Checking Operations team to achieve departmental goals. * Foster a positive, collaborative work environment aligned with Third Federal's mission and values. * Conduct performance evaluations and implement coaching plans to promote professional growth. Operational Oversight * Manage day-to-day ACH and debit card processing, ensuring accuracy, timeliness, and compliance. * Oversee General Ledger balancing related to ACH, debit card, and checking transactions. * Monitor operational metrics and implement process improvements to enhance efficiency and customer experience. Compliance & Risk Management * Ensure adherence to NACHA rules, Regulation E, and other applicable federal and state regulations. * Own risk management for the ACH, Debit Card and Checking processes, including internal controls and audit readiness. * Partner with compliance and risk teams to proactively identify and mitigate operational risks. Vendor & Relationship Management * Maintain strong relationships with key vendors (e.g., card networks, ACH processors, Federal Reserve). * Negotiate contracts and monitor service level agreements to ensure optimal performance. Strategic Planning & Process Improvement * Collaborate with senior leadership to align ACH, debit card, and checking operations with organizational strategy. * A key stakeholder in the process of implementing new technologies, products, and services that improve operational efficiency for the ACH, debit card, and checking operations team. * Drive innovation through automation and digital enhancements in payment processing. Reporting * Provide regular reporting on operational performance, compliance, and risk management to department manager. Requirements * Education: Minimum of a high school diploma or GED. Bachelor's degree in Business, Finance, or related field preferred * Experience: * 5+ years in payment operations, with expertise in ACH and debit card processing * 3+ years in a leadership role managing teams and operational processes * Fiserv DNA experience a plus but not required * Skills: * Strong knowledge of NACHA rules, Regulation E, and debit card network regulations * Excellent leadership, communication, and interpersonal skills * Ability to manage multiple priorities in a fast-paced environment * Proficiency with payment processing systems and related technologies * Ability to work within our values and culture * Has a positive, proactive, customer-focused approach * Ability to provide excellent internal and external customer service * Certifications: AAP (Accredited ACH Professional) or similar is preferred but not required Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $75,000 - $100,000 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$75k-100k yearly 2d ago
Business Analyst with Fiserv DNA Experience
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary Third Federal is seeking an individual with proven experience on the Fiserv DNA platform as a Business Analyst or similar capacity. This individual will collaborate with several departments to gather, analyze, and document business requirements for the implementation of the Fiserv DNA system. Strong analytical, organizational, technical, and interpersonal skills will be required. This role will help translate business requirements into clear and concise functional specifications, aligning them with the capabilities of the Fiserv DNA system. Will need strong problem solving skills for troubleshooting and identifying enhancement opportunities. Responsibilities * Perform requirements and product mapping between Fiserv DNA and other systems * Help with screen by screen configuration with Fiserv DNA deposit, lending and servicing functions * Work with business users to define system and application requirements * Work with developers to coordinate development projects utilizing agile methodology * Assist with development, testing, and implementation of business user enhancement requests * Create test plans, train and assist with testing for Fiserv DNA and related applications * Maintain and update system setups and configurations * Create and analyze reports * Create an environment of team collaboration that allows for open dialogue and productive solutions for resolving conflicts. Requirements * Strong understanding of the Fiserv DNA product and integration capabilities * Direct experience at 1 or more clients performing gap analysis between requirements and system functionality * 2+ years of experience with Fiserv DNA core is preferred (configuration, testing, data mapping) * Experience using Microsoft Office applications including Word and Excel * Knowledge of lending deposits and banking operations * Experience with Azure DevOps is a plus * Strong analytical and problem solving skills * Strong verbal and written communication skills * Ability to work on several concurrent initiatives and define project timelines * Ability to work independently, while contributing to a team goal * Ability to prioritize and multi-task * Self-starter with willingness to take ownership of requests and find resolutions * Recognize opportunities and propose solutions to improve system processes * Ability to lead meetings Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $60,000 - $100,000 per year. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$60k-100k yearly 60d+ ago
Project Manager (Hybrid - Cleveland, OH)
Third Federal 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary Third Federal is seeking an experienced Project Manager with exceptional interpersonal, communication, and organizational skills. In this role, you will lead a variety of business initiatives, collaborating with associates across the organization and external vendors as needed. Responsibilities * Lead cross-functional teams to deliver business and technology projects on time, within scope and budget * Develop project plans, manage schedules, and coordinate resources across departments * Ensure compliance with banking regulations, internal policies, and risk management standards * Communicate project status, risks, and issues to stakeholders and senior leadership * Identify, assess, and mitigate project risks; resolve issues promptly to ensure successful outcomes * Foster collaboration and engagement among team members and stakeholders * Drive continuous improvement by capturing lessons learned and implementing best practices Requirements * 5+ years of professional work experience in project management or related field * Demonstrated leadership skills and the ability to champion initiatives from inception to completion * Outstanding communication and organizational skills with meticulous attention to detail * Experience and success in collaborative decision-making and leading teams to successful project completion * Ability to manage multiple concurrent responsibilities effectively * Experience building project roadmaps and managing projects through all phases-from analysis to implementation * Track record of completed projects that showcase leadership, engagement, and the ability to manage complex business challenges to successful results * Strong team player with the ability to balance contributions from diverse team members and take responsibility for project success * High school diploma or GED required (Bachelor's Degree preferred) Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $75,000 - $125,000 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$75k-125k yearly 30d ago
Escrow Closing Associate (Hybrid - Cleveland, OH)
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary This is a hybrid position in a team environment to close transactions for purchase, refinance, and equity products. The Escrow Closer will be responsible for gaining an in-depth knowledge of the products in the designated states. They will work directly with Retail Associates and various title companies to ensure the closing transactions meet all requirements. This position will be required to react quickly to changing deadlines and evolving requirements, while maintaining accuracy. The Escrow Closer will be responsible for proactively communicating with the title companies to ensure a timely transaction with an accurate Closing Disclosure. This position requires strong analytical and mathematical skills in order to properly balance the transactions, strong communication skills and the flexibility to deal with varied constituencies. Occasional Saturday work hours will be required. Responsibilities Work in a team environment to review loan files, follow up on incomplete information, prepare signing packages, review/approve Closing Disclosures, and provide authorization to fund transactions Communicate with Retail Associates and title companies to ensure a timely transaction Foster good relationships with peers in order to ensure an effective closing team Actively participate in team meetings and provide suggestions for process improvements Requirements Previous 1-2 years escrow closing experience in residential transactions (external) In depth knowledge of title commitments and title policies Excellent written and verbal communication skills Ability to provide and receive continual loan-level feedback Demonstrated ability to work independently yet contribute to a team environment Ability to prioritize work and maintain productivity under short deadlines Strong mathematical and analytical skills Attention to detail with effective research and analytical skills Proven ability to work successfully in a team environment Ability to work at a fast pace while maintaining accuracy Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $22.00 - $30.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$22-30 hourly 30d ago
Call Center Customer Service Representative (Cleveland, OH)
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for experienced call center representatives to join our Customer Care Service team. We are committed to delivering exceptional customer experiences with every interaction. Our call center is not driven by high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. We take time to listen, understand, and provide the right solutions without pushing products. Our ideal candidate will thrive in a fast-paced, collaborative environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. If you are looking for a place where genuine care matters, you will feel right at home here. This role is fully onsite and located at either of our locations: Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136) Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105) Hours of Operation are Monday - Thursday (8:30a - 5:00p), Friday (8:30a - 5:00p/6:00p) and Saturday (8:30a - 1:30p). You can expect to work on a Saturday once or twice a month. When you work on Saturday, you will have a scheduled day off during the week and work until 6:00pm on the Friday of that week. Responsibilities Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions. Process deposit account openings with accuracy and care. Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone. Requirements High school diploma or equivalent Minimum of 1 year recent experience in a call center environment Exemplary customer service skills Ability to understand and explain financial information over the phone and via email Ability to listen to our customers to understand their needs Proven written and verbal communication skills Strong interpersonal skills/team-oriented Ability to work in multiple systems, including Word and Excel Banking experience preferred (online banking, deposit, equity lines of credit, mortgage loans, etc.) Bilingual language skills are a plus Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $18.00 - $23.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$18-23 hourly 60d+ ago
Mortgage Loan Administrator - Twinsburg, OH Branch
Third Federal 4.5
Twinsburg, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for an experienced loan administrator to join our team at our Twinsburg, OH Branch (9057 Darrow Road, Twinsburg, OH 44087). Our ideal candidate thrives in a team environment and has a passion for helping people. This is a full time, onsite position. Success in this role is not measured with high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. Our ideal candidate will thrive in a collaborative, team-based environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. Responsibilities * Take equity line/loan and/or mortgage applications * Carry a pipeline of loans application through closing * Open depository accounts (checkings, savings, certificate of deposit, IRAs) * Assist customers with banking transactions on the platform, in the teller area, and/or over the phone * Ability to work in all areas of the branch Requirements * High school graduate or equivalent * 2 years of recent experience managing a pipeline of equity and/or mortgage loans * Outstanding customer service skills * Professional grammar and demeanor * Positive, proactive, and friendly interpersonal skills * Retail bank teller experience preferred Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$20-26 hourly 57d ago
Teller/Banker - Garfield Heights, OH Branch
Third Federal 4.5
Garfield Heights, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for a high-performing customer service professional to join our team at our Garfield Heights Branch (12594 Rockside Rd, Garfield Heights, OH 44125). Our ideal candidate thrives in a team environment and has a passion for helping people. This is a full time, onsite position. Success in this role is not measured with high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. Our ideal candidate will thrive in a collaborative, team-based environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. Responsibilities * Assist customers with banking transactions on the platform, in the teller area, or over the telephone * Run a teller window * Open depository accounts (checking, savings, certificate of deposit, IRA's) * Resolve customer issues on the platform * Assist in all areas of the branch Requirements * High school diploma or equivalent * 6+ months of recent retail bank teller experience and/or 3+ years of high-volume cashing-handling experience * Recent experience working on the platform with new account openings and resolving customer issues preferred * Outstanding customer service skills, including professional grammar and demeanor * Positive, proactive, and friendly interpersonal skills * Exposure to conventional first mortgages is a plus Third Federal Perks & Benefits * Competitive compensation packages * Medical, dental, vision, and more * 401k match * 11 Bank Holidays + vacation/sick time * Stock Ownership Allocation * Exceptional culture and value system * Strong work/life balance * Growth opportunities * Mortgage Discount Program * Education Reimbursement Program Our anticipated pay range for this position is $18.00 - $22.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$18-22 hourly 23d ago
Senior Business Analyst - Secondary Marketing
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary Third Federal is seeking a skilled professional with a unique blend of finance experience and technology acumen for the position of Senior Business Analyst in our Secondary Marketing Department. This position provides technical and analytical support for all Secondary Marketing systems and activities and is responsible for ensuring both the integrity of our data and the stability of our platforms, while also helping to drive technological innovation and strategic growth. Responsibilities Design, implement, and maintain robust data pipelines to ensure data integrity, transparency, and accuracy across multiple internal and external systems. Serve as a Senior Business Analyst with a focus on secondary marketing tools-leading efforts to integrate, stabilize, and enhance connectivity between our LOS, hedging/trading software, accounting systems, and reporting platforms. Drive technology innovation by identifying opportunities to streamline processes, improve automation, and deploy new solutions that support growth and competitive advantage. Develop advanced reporting and analytics to support strategic decision-making, risk management, and operational efficiency. Act as a bridge between business strategy and technology execution-translating financial concepts into system requirements, technical specifications, and data models. Requirements Strong background in data management and finance. Experience in software implementation, system optimization/stability. Ability to support and troubleshoot complex system environments with high accuracy and reliability. Strong report design skills (SQL). Prior experience in Finance or Secondary Marketing. High School Diploma/GED (computer science education preferred) Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $60,000 - $105,000 per year. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$60k-105k yearly 58d ago
Accountant
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are looking for an experienced accounting professional to join our team and play a key role in the financial operations of Third Federal. This position will share responsibility for compiling and reporting financial data, preparing various internal and external regulatory reports, and ensuring compliance with regulatory guidelines and generally accepted accounting principles. Our ideal candidate will thrive in a collaborative environment and have strong communication skills. This person will have opportunities to gather experience through a variety of accounting assignments that support the development of your personal strengths and career growth. Responsibilities Develop, maintain, and troubleshoot excel macros and apply advanced excel formulas to build efficiencies, enhance data analysis and reduce errors within processes Gather, analyze and transform data into usable format for financial insights and decision-making Write and maintain financial summaries and reports Prepare financial statement disclosures, XBRL tagging and other financial reports Assist in preparation of regulatory reports including Call Report and Y9s Prepare federal and state tax work papers Record general ledger activity and reconcile accounts Research, assess and document compliance with new and existing U.S. GAAP and other regulatory guidance Gather and provide appropriate support for audit inquiries Perform other duties as required to accomplish the objectives of the position, including administrative tasks, special projects and participation on cross-functional teams and committees Cross-train on a variety of departmental tasks Requirements Bachelor's degree in accounting or relevant business degree 5+ years of professional accounting experience, including at least 2 years within the banking or financial services industry Advanced Excel & VBA Proficient (develop, maintain, and troubleshoot VBA code) Proficiency in understanding SEC reporting requirements and internal controls Experience automating tasks, enhancing workflows and streamlining business processes Ability to research and interpret accounting guidance effectively Strong analytical, mathematical and documentation skills Strong written and verbal communication skills Ability to manage priorities and work under tight deadlines Ability to work independently and in a team environment Attention to accuracy and detail A positive, proactive attitude and desire to cross-train Familiarity with federal banking regulations, FFIEC reporting, and SEC reporting and Wdesk platform preferred Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $60,000 - $95,000 per year. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$60k-95k yearly 56d ago
Technical Support Help Desk Specialist
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are seeking a Technical Support (Help Desk) Associate with strong technical skills, good customer service skills, and a desire to expand those skills in a team environment. Responsible for providing technical assistance and support related to desktop computers, printers and software in a Windows 11 environment for a large user base. This position is fully onsite but can work hybrid as work allows. Responsibilities Provide technical assistance and support for incoming tickets related to computer systems, software and hardware Install, move, modify and repair computer hardware, software or peripherals Manage DHCP reservations Administer Microsoft Print Servers Add/Modify Active Directory group membership Install desktop software applications Respond to requests and queries in person, by email or over the phone Assist associates through trouble shooting and problem-solving Maintain daily performance of computer systems utilizing all monitoring tools available Document procedures and installations Work with Microsoft System Center/InTune for application deployment, reporting and management Assist with procurement of hardware and software licensing Requirements 5+ years of recent experience as second tier Desktop Helpdesk Support Familiar working with Help Desk ticket systems Windows 11 expertise required Software and Hardware troubleshooting - Level I and II, printers, laptops, desktops Microsoft Office/365, DHCP, DNS and Active Directory/Entra ID proficiency required Understanding of networking, TCP/IP Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills Demonstrated ability to be a team player and a willingness to lend a hand with any project Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $24.00 - $34.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$24-34 hourly 21d ago
Project Manager (Hybrid - Cleveland, OH)
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary Third Federal is seeking an experienced Project Manager with exceptional interpersonal, communication, and organizational skills. In this role, you will lead a variety of business initiatives, collaborating with associates across the organization and external vendors as needed. Responsibilities Lead cross-functional teams to deliver business and technology projects on time, within scope and budget Develop project plans, manage schedules, and coordinate resources across departments Ensure compliance with banking regulations, internal policies, and risk management standards Communicate project status, risks, and issues to stakeholders and senior leadership Identify, assess, and mitigate project risks; resolve issues promptly to ensure successful outcomes Foster collaboration and engagement among team members and stakeholders Drive continuous improvement by capturing lessons learned and implementing best practices Requirements 5+ years of professional work experience in project management or related field Demonstrated leadership skills and the ability to champion initiatives from inception to completion Outstanding communication and organizational skills with meticulous attention to detail Experience and success in collaborative decision-making and leading teams to successful project completion Ability to manage multiple concurrent responsibilities effectively Experience building project roadmaps and managing projects through all phases-from analysis to implementation Track record of completed projects that showcase leadership, engagement, and the ability to manage complex business challenges to successful results Strong team player with the ability to balance contributions from diverse team members and take responsibility for project success High school diploma or GED required (Bachelor's Degree preferred) Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $75,000 - $125,000 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$75k-125k yearly 30d ago
Telecommunications Administrator (Hybrid - Cleveland, OH)
Third Federal Career 4.5
Cleveland, OH job
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary Third Federal Savings & Loan Association is seeking a Senior Telecom Engineer / Administrator with strong technical expertise, excellent customer service skills, and a desire to grow in a collaborative team environment. This role is critical for ensuring the health, security, and performance of our telecommunications systems. Responsibilities System Monitoring & Maintenance: Perform daily health and security checks, log reviews, and backups for Avaya IP Office, ACR, Voicemail Pro, and related peripherals Call Center Support: Partner with Call Center Management to design, implement, and optimize applications such as ACD Monitor ACD performance and generate reports for efficiency improvements Vendor Collaboration: Coordinate with external vendors on complex projects, including installations, upgrades, and maintenance of voice and data networks (SIP, LAN/WAN) Maintain working knowledge of local, interstate carrier offerings and SIP trunking Departmental Consultation: Meet with department managers to assess telecom and IS service needs, conduct site surveys, and provide recommendations User Setup & Support: Handle new employee setups, adds/moves/changes for physical equipment and software Provide remote and/or onsite support for relocation of branches and branch systems Requirements Hands-on experience with Avaya systems, ACR (Xima), and call routing Knowledge of placing Telco orders and billing reviews Strong background in voice and data cabling installation and troubleshooting Solid understanding of TCP/IP services and routing protocols, exposure to Juniper OS (Junos), DNS and DHCP in Microsoft environments is a plus Proficiency with Windows OS, Linux, Outlook, and Microsoft Office Suite Excellent analytical, problem-solving, and multitasking skills Outstanding customer service and communication abilities (verbal and written) Team-oriented mindset with a proactive approach to projects High levels of initiative and dedication Ability to travel occasionally and work after hours as needed Experience with SIP trunking and unified communications preferred Familiarity with compliance and security best practices for telecom systems preferred Third Federal Perks & Benefits Competitive compensation packages Medical, dental, vision, and more 401k match 11 Bank Holidays + vacation/sick time Stock Ownership Allocation Exceptional culture and value system Strong work/life balance Growth opportunities Mortgage Discount Program Education Reimbursement Program Our anticipated pay range for this position is $80,000 - $100,000 annually. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors. Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
$80k-100k yearly 26d ago

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