Systems Administrator
Systems administrator job at Saalex Solutions
Job Description
Greenfield Engineering, a Saalex Company is seeking Journeyman Systems Administrator in Patuxent River, MD. The ideal candidate will be responsible for configuration, deployment and maintaining Windows servers, Windows 11 desktop systems, Network infrastructure and compliance with information assurance requirements. Candidate will create and maintain virtualized development environments. Candidate will support 200 users / 150 computer assets / printers / network connectivity in the building.
Position Type: Full-Time
Salary: $68k-$135k annually (depending on experience)
Work Location: Full-time onsite (see onsite requirements below)
**On-site Requirements: This position is not eligible for reoccurring telework, and will require an onsite presence at Patuxent River NAS for greater than or equal to 90% of the work week.
Essential Functions:
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
Monitor and test Web site performance to ensure Web sites operate correctly and without interruption.
Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
May supervise computer user support specialists and computer network support specialists.
Administer network security measures.
Other duties as assigned or required.
Requirements
Ability to obtain Yankee White access clearance.
Minimum 5 years system administration experience
CompTIA Security+ certification
Knowledgeable / proficient in the use of Microsoft operating systems
Troubleshoot tier 1 support issues
Ability to manage / maintain various types of servers and security requirements
Security conscious in all aspects
Familiar with Azure and virtualization
Resourceful / problem solving skills
Works independently
Self-starter
Organized
Detail oriented
BS/BA degree and 3 years related experience, OR AA/AS degree and 5 years related experience, OR HS and 7 years related experience.
Security Clearance:
Active Top Secret required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Education:
BS/BA degree and 3 years related experience, OR AA/AS degree and 5 years related experience, OR HS and 7 years related experience.
Jr. Lab Administrator
Quincy, WA jobs
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
An Associate Lab Administrator is an entry level Lab Admin position. An Associate Lab Admin is responsible for the closures of trouble tickets (Issues) submitted by various individuals throughout the company. Associate Lab Admins are expected to ask questions and learn how the various labs work, as well as the equipment within the lab. Tasks required of the candidate can include but are not limited to learning how to perform the following duties:
Physical de-racking, moving, and re-racking of network equipment within or between labs
Documentation of installs/de-installs/reinstalls
Receiving of new inventory
Installation of network and/or computer equipment
Adding new devices to our database system
Building and changing topologies, and documenting the changes
Troubleshooting hardware/software issues on installed equipment
Pre-requisites for this job are the following:
Experience working in Data Centers
Knowledge of TCP/IP terms (CIDR, router, gateway, IP, DNS, etc)
Good troubleshooting instincts
Highly Helpful Skills
Basic UNIX skills
All Junior Lab Administrators are also responsible for keeping a safe, clean, and productive lab environment, which will require manual tasks such as removal of old cable from racks and the auditing and fixing of areas in the lab that have fallen from policy standards.
Compensation
Estimated Pay Range: 25.hr-26/hr
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
System Administrator - Bilingual Japanese
Santa Clara, CA jobs
💼 We're Hiring: IT Systems Administrator
Industry: Technology / Engineering / R&D
Salary Range: $100k to $120k
We're looking for a hands-on, highly skilled IT Systems Administrator to support a global workforce while owning on-site IT operations. This role blends end-user support, infrastructure management, cloud administration, and security operations-ideal for someone who thrives in a dynamic environment and values reliability, security, and continuous improvement.
🔧 What You'll Do
IT Service Delivery & Support
Deliver secure, reliable, and high-performing IT services aligned with SLAs and business needs.
Provide exceptional end-user support with proactive communication and issue resolution.
Offer Smart Hands support, including hardware installs, troubleshooting, testing, and maintenance.
Assist staff with technical issues and provide training on IT and security best practices.
Facilities IT Ownership
Serve as the primary IT point of contact for the physical office(s).
Own all site-specific IT operations, performance, and asset management.
Collaborate with global IT teams to ensure seamless integration and operational uptime.
Cloud & Endpoint Administration
Administer the Office 365 suite (Exchange, Teams, SharePoint, OneDrive).
Manage Microsoft Intune, Entra ID (Azure AD), Microsoft Security Center, and Purview.
Deploy and manage Windows devices using Microsoft Autopilot.
Administer JAMF Pro for iOS fleet management, security, and compliance.
Support and optimize Windows and iOS environments for high engineering productivity.
Security Operations & Incident Response
Oversee cybersecurity operations including firewalls, IDS/IPS, endpoint protection, and patching.
Monitor SOC alerts through SIEM tools and Microsoft Defender.
Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document events.
Administer physical security systems such as access control, CCTV, alarms, and badge management.
Help safeguard sensitive IP, design data, and R&D assets.
System & Infrastructure Administration
Maintain servers, networks, storage, and critical applications.
Ensure high availability, strong performance, and disaster-recovery readiness.
Support engineering tools, EDA environments, and design workflows.
Senior System Administrator
Washington, DC jobs
Titan Technologies is seeking a Senior Systems Administrator responsible for the installation, configuration, and maintenance of enterprise IT systems. The Senior Systems Administrator will ensure reliability, security, and performance across Windows Server environments, Office 365, Active Directory, and enterprise IT infrastructure within the Department of Homeland Security (DHS).
Duties and Responsibilities
Install, configure, and maintain enterprise infrastructure systems.
Administer Windows Server environments, Active Directory, DNS, DHCP, and Group Policy.
Provide Tier 3 troubleshooting and operational support.
Ensure compliance with IT security and policy requirements.
Communicate with vendors as needed to support system operations and troubleshooting.
Develop and maintain system documentation and procedures.
Support hybrid environments and cloud integration/migration for enterprise applications.
You MUST have:
7+ years of systems administration experience.
Expertise in Microsoft Windows Server (2012R2, 2016, 2019, 2022).
Microsoft Certified Systems Engineer (MCSE) or modern equivalents such as:
Microsoft Certified: Azure Administrator Associate
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: Windows Server Hybrid Administrator Associate
ITIL 4 Foundation (preferred)
A DoD Secret clearance is required.
It's great if you also have:
Proficiency with Office 365, Teams, and Microsoft enterprise tools.
Strong PowerShell and scripting capabilities.
Experience with PKI, authentication protocols, and enterprise security standards.
Knowledge of networking fundamentals (firewalls, routing, switching).
Experience supporting cloud services (Azure, AWS, hybrid).
Education:
Bachelor's degree in Computer Science, Information Technology, or related field.
IT Field Technician
Charlotte, NC jobs
IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting.
Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.
Qualifications
Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.
Physical Requirements:
Prolonged periods sitting at a desk and working on computer.
Occasional walking between facilities.
Occasional lifting, pushing, pulling up to 15 lbs.
Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Sr Systems Administrator (Top Secret)
Fort Meade, MD jobs
The Senior System Administrator will be responsible for administering and maintaining systems across both SIPR and NIPR networks. This includes oversight of system performance, security hardening, troubleshooting, patch management, and supporting modernization efforts in both on-premises and cloud environments. The role requires an individual comfortable operating in highly regulated DoD environments, applying STIGs, supporting RMF compliance, and ensuring system readiness for mission demands.
Key Responsibilities
Administer and maintain Linux and Windows server environments across SIPR and NIPR networks.
Lead advanced troubleshooting, diagnostics, and root-cause analysis for complex system issues.
Implement and maintain compliance with STIGs, RMF controls, and DoD cybersecurity policies.
Manage AWS resources, including EC2 instances, IAM, VPC configurations, storage, and security settings.
Oversee system upgrades, patching cycles, configuration management, and performance tuning.
Support network-connected system operations, including DNS, DHCP, routing, and switching interactions.
Develop and maintain technical documentation, configuration baselines, and system procedures.
Collaborate with cybersecurity, engineering, and operations teams to ensure system integrity and mission readiness.
Provide mentorship and technical guidance to junior administrators and support staff.
Required Qualifications
Active Top Secret clearance.
6-10+ years of experience in system administration supporting DoD or similarly regulated environments.
Proficiency with Linux (RHEL preferred) and Windows Server administration.
Experience working in both classified and unclassified environments.
Strong understanding of RMF, STIGs, and DoD security standards.
Hands-on experience managing AWS cloud environments.
Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP).
Active Security+ certification (required under DoD 8570 IAT II guidelines).
Information Technology Operations Specialist
Las Vegas, NV jobs
IT Operations Specialist (Onsite - Las Vegas, NV)
Contract | 6-12 months | $49-54/hr
A leading innovator in autonomous mobility is seeking a highly driven IT Operations Specialist to support and enhance the technical workflows behind live operational environments.
In this role, you will document, analyze, and improve complex technical processes across systems, networking, and operations-directly contributing to the reliability and efficiency of real-time operations.
This position is 100% onsite in the Spring Valley area of Southwest Las Vegas, NV.
Schedule
Initial:
Monday-Friday, 10:00 AM-6:30 PM
May transition to one of the following based on business needs:
Monday-Friday, 10:00 AM-6:30 PM
Wednesday-Sunday, 5:30 PM-2:00 AM
Sunday-Thursday, 10:00 AM-6:30 PM
Tuesday-Saturday, 10:00 AM-6:30 PM
What You'll Do
Shadow and document live operational workflows, systems, and dependencies.
Analyze technical processes to identify inefficiencies and improvement opportunities.
Collaborate with cross-functional teams (Operations, DevOps, Infrastructure, Engineering) to streamline workflows.
Produce clear and actionable documentation of processes, observations, and recommendations.
Present findings to both technical and non-technical stakeholders.
Ideal Candidate
5+ years of experience in an operations center, NOC/SOC, or real-time technical support environment.
Familiarity with network monitoring tools, cloud diagnostics, or infrastructure automation.
Experience partnering with DevOps or Infrastructure teams in production environments.
Strong analytical, documentation, and communication skills.
Able to work effectively in a secure, on-site operational setting.
Technical Skills (Experience in at least two required):
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Daily Responsibilities
Observe and document day-to-day operational workflows and system interactions.
Capture process dependencies, bottlenecks, and operational pain points.
Gather data from cross-functional teams to build accurate workflow maps.
Help develop process improvements and technical documentation.
Provide technical insights aligned with operational priorities.
Communicate recommendations clearly to mixed-audience stakeholders.
IT System Administrator
San Diego, CA jobs
Job Type: (CTC/W2)
Project description:
This role supports daily IT operational activities across multiple technology domains. The resource will provide hands-on assistance with PLM systems, desktop/end-user support, Active Directory, server administration, phone system maintenance, new-hire onboarding, and executive support, ensuring stable and efficient IT operations for the business.
Responsibilities:
Execute day-to-day IT system administration tasks as directed by the hiring manager
Provide desktop and end-user support, including troubleshooting hardware/software issues
Perform Active Directory user management and access administration
Support server operations and routine maintenance activities
Assist with phone system configuration and issue resolution
Facilitate new-hire on boarding, including account setup and equipment support
Deliver on-site or remote executive support as needed
Coordinate with cross-functional IT teams to resolve issues efficiently
Maintain documentation of procedures, incidents, and configurations
Skills Must have:
High School Diploma/GED
3+ years' experience with Data Center/Raised Floor/Critical Facility space and support teams
3+ years' experience working in a data center environment or equivalent technology background
3+ years working experience with Microsoft Office Suite
Preferred Qualifications:
Bachelor's Degree in IT
Candidates must have hands-on experience supporting IT infrastructure and operational environments.
This includes user and device management, troubleshooting, system configuration, and working knowledge of servers, AD, phone systems, and end-user support workflows.
Ability to handle multiple tasks, communicate clearly with stakeholders, and follow established processes is essential.
Mandatory Skills list:
System Administration
Desktop Support
Active Directory
Server Support
Phone System Support
New-Hire On boarding
Executive Support
Nice to have:
Experience with PLM tools, ITIL practices, ticketing systems (e.g., ServiceNow), basic networking concepts, or prior healthcare/enterprise environment exposure is an advantage.
Familiarity with automation or scripting for operational efficiency is also beneficial.
Windows System Administrator
Sumter, SC jobs
Manage, configure, and maintain Windows Server environments and enterprise Windows workstations.
Lead the planning and execution of Windows 11 upgrade and migration across the organization.
Perform system patching, updates, security hardening, and compliance checks.
Troubleshoot OS, hardware, network, and application issues with root-cause analysis.
Administer Active Directory, Group Policies, DNS, DHCP, and other core infrastructure services.
Monitor system performance, availability, and capacity, implementing improvements as needed.
Coordinate with security teams to enforce endpoint protection, encryption, and vulnerability remediation.
Create and maintain technical documentation, SOPs, and configuration records.
Support end users during the Windows 11 rollout, including testing, compatibility checks, and issue resolution.
Collaborate with cross-functional teams for system upgrades, automation, and continuous service optimization.
IT Systems administrator
El Segundo, CA jobs
Key Responsibilities and Outcomes:
•System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ).
•Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points.
•ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions.
•Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2).
•Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity.
•User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory.
•Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency.
•Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts.
•Vendor Management: Coordinate with third-party vendors for hardware, software, and service support.
Core Competencies:
•Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption.
•Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs.
•Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff.
•Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities.
•Security Awareness - Maintain a strong focus on cybersecurity best practices.
Skills and Accomplishments:
•Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics).
•Proven success in maintaining >99.9% system uptime across production environments.
•Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities.
•Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time.
•Led or contributed to cloud migration, virtualization, or infrastructure modernization projects.
Qualifications:
•Education:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered.
•Certifications (Preferred):
Microsoft Certified: Azure Administrator Associate
AWS Certified SysOps Administrator
CompTIA Network+ / Security+
VMware Certified Professional (VCP)
•Experience:
3-5 years of experience as a systems administrator or IT infrastructure
Experience supporting ERP systems is a strong asset.
•Technical Proficiencies:
Windows Server and/or Linux Administration
Virtualization technologies (VMware, Hyper-V, KVM)
Networking (TCP/IP, DNS, DHCP, firewalls, VLANs)
Cloud platforms (Azure, AWS, or GCP)
Backup and recovery tools (e.g., Veeam, Acronis)
Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)
IT Systems Administrator
El Segundo, CA jobs
Salary Range: $90k to $115k
We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions.
Key Responsibilities and Outcomes:
System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ).
Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points.
ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions.
Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2).
Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity.
User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory.
Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency.
Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts.
Vendor Management: Coordinate with third-party vendors for hardware, software, and service support.
Core Competencies:
Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption.
Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs.
Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff.
Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities.
Security Awareness - Maintain a strong focus on cybersecurity best practices.
Skills and Accomplishments:
Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics).
Proven success in maintaining >99.9% system uptime across production environments.
Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities.
Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time.
Led or contributed to cloud migration, virtualization, or infrastructure modernization projects.
Qualifications for the Role
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered.
Certifications (Preferred):
Microsoft Certified: Azure Administrator Associate
AWS Certified SysOps Administrator
CompTIA Network+ / Security+
VMware Certified Professional (VCP)
Experience:
3-5 years of experience as a systems administrator or IT infrastructure engineer.
Experience supporting ERP systems is a strong asset.
Technical Proficiencies:
Windows Server and/or Linux Administration
Virtualization technologies (VMware, Hyper-V, KVM)
Networking (TCP/IP, DNS, DHCP, firewalls, VLANs)
Cloud platforms (Azure, AWS, or GCP)
Backup and recovery tools (e.g., Veeam, Acronis)
Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)
Desktop Support
Los Angeles, CA jobs
Salary Range: $60k to $70k
The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Experience supporting AV Equipment is required.
Key Responsibilities
Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity.
Assist customers with account setup, password resets, and general troubleshooting.
Document and track customer interactions and solutions in the help desk system.
Escalate complex issues to tier 2 technicians or other departments as needed.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
Qualifications for the Role
High School Diploma or equivalent.
Strong verbal and written communication skills.
Basic knowledge of computer hardware, software, and networking.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Previous customer service or technical support experience is a plus.
Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
Familiarity supporting Office 365 services like email, Outlook, Word, and Excel.
Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box
Technical Support Engineer - Platform Technologies
San Diego, CA jobs
IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in San Diego, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction.
Position Overview for the Technical Support Engineer - Platform Technologies:
Manage and resolve challenging issues related to the ServiceNow platform
Act as the first point of escalation within the technical support team
Mentor junior team members across various technologies
Develop a deep understanding of the ServiceNow platform and related systems
Engage in customer-facing interactions requiring strong interpersonal skills
Requirements for the Technical Support Engineer - Platform Technologies:
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g. MySQL, Oracle)
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
Network Administrator (USC - Local to Jacksonville, FL)
Jacksonville, FL jobs
Job Title: Network Administrator
Type: Long-Term Contract
Knowledge of:
Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models.
Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP).
Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities.
F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management.
Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP.
Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies.
Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization.
Distributed computing and hybrid cloud environments, and their impact on secure network design and performance.
Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration.
Skill in:
Leading the design, deployment, and optimization of secure, scalable network and security infrastructure across data center, cloud, and remote environments.
Architecting integrated solutions using Cisco, Palo Alto, F5, and Aviatrix technologies to meet business and compliance requirements.
Conducting security assessments, risk analysis, and remediation planning for complex network environments.
Collaborating with cross-functional teams and clients to translate business needs into secure, high-performing technical solutions.
Troubleshooting complex, multi-layered network and security issues and performing root cause analysis.
Automating network and security configurations using scripting and infrastructure-as-code tools (e.g., Ansible, Terraform, Python).
Managing vendor relationships and guiding procurement decisions based on technical and strategic requirements.
Applying structured change management processes to ensure secure and compliant infrastructure evolution.
Testing and validating hardware/software for new deployments, upgrades, and security compliance.
Developing and maintaining detailed documentation, architecture diagrams, and operational runbooks.
Sr. Systems Engineer
Jacksonville, FL jobs
Requirements:
• Extensive working knowledge of multiple technologies and their interfaces and integration
• Competent working in one or more environments highly integrated with an operating system.
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment
• Experience analyzing business requirements and translating them into technical solutions
• Experience using Agile methodology
• Understanding of the integration process: Engineering, Architecture, and Financial Integrations involved (NICUS & FLEXERA) - Nice to have
Required Experience:
•5-8 years of related work experience or equivalent combination of transferable experience demonstrating proficiency and experience in design, implementation, monitoring and troubleshooting technology
•Minimum 8 years of Cloud infrastructure exp. (Google, AWS, or Azure)
•Strong communication skills
Required Education:
•Related Bachelor's degree in an IT related field or relevant work experience
Network Administrator
Greenbelt, MD jobs
The IT Help Desk Support professional provides day-to-day technical support to end users across the organization. This position is responsible for troubleshooting and resolving hardware, software, and network issues, as well as managing user accounts in Microsoft 365 and Active Directory. The role requires strong customer service skills, attention to detail, and the ability to handle multiple requests efficiently in a fast-paced environment.
Responsibilities:
Serve as the first point of contact for user inquiries and technical issues, received through phone, email, or the ticketing system.
Troubleshoot and resolve problems related to desktop and laptop computers, printers, mobile devices, and other peripherals.
Provide support for Windows and mac OS operating systems, Microsoft 365 applications, Teams, and SharePoint.
Perform Microsoft 365 user account management, including creating and modifying accounts, assigning licenses, setting mailbox permissions, and resetting passwords.
Manage Active Directory accounts, security groups, and access permissions.
Set up and configure new user workstations, software, and peripheral equipment.
Assist with network connectivity issues, including VPN access, wireless connections, and IP configurations.
Maintain accurate documentation of issues and resolutions in the IT ticketing system.
Escalate complex or recurring issues to higher-level technical staff as needed.
Perform regular system maintenance, updates, and security checks.
Support onboarding and offboarding activities, ensuring proper IT access and asset management.
Follow established IT policies and procedures to ensure system security and compliance.
Contribute to internal knowledge base articles and end-user training materials.
Qualifications:
1 to 4 years of experience in IT support, service desk, or related technical role.
Working knowledge of Microsoft 365 administration and account management.
Familiarity with Active Directory, Exchange Online, and Teams.
Experience supporting Windows operating systems and Microsoft Office applications.
Understanding of basic networking concepts such as DNS, DHCP, and VPN.
Strong communication and problem-solving skills with a focus on customer service.
Ability to prioritize and manage multiple requests in a busy environment.
JavaScript Tech Support Engineer - Integrations
Orlando, FL jobs
Immediate need for a talented JavaScript Tech Support Engineer - Integrations. This is a 12+ month contract opportunity with long-term potential and is located in Orlando, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-93208
Pay Range: $30 - $35/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Personal commitment to quality and customer service
Frontend browser debugging experience required.
Key Requirements and Technology Experience;
Key skills; Web Services - REST, SOAP
Scripting /Rest API
Relational databases - MySQL, Oracle, and Similar
SSO/Authentication
Email Configuration and Maintenance
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication
Understanding of Email Troubleshooting
Knowledge on Web Services (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
Shell)
Experience with relational databases - MySQL, Oracle, and Similar
Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
JavaScript Tech Support Engineer - UX.
Orlando, FL jobs
Immediate need for a talented JavaScript Tech Support Engineer - UX. This is a 12 Months opportunity with long-term potential and is located in Orlando Florida, (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94056
Pay Range: $30 - $35/hr. on W2. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities.
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Personal commitment to quality and customer service
Frontend browser debugging experience required.
Key Requirements and Technology Experience:
Skills; Hands-on experience in JavaScript, HTML, CSS
Understanding of IT service management and ITIL business process
Frontend browser debugging experience
Scripting /Rest API
Minimum 2 years of hands-on experience in JavaScript, HTML, CSS
Expertise in frontend browser debugging
Understanding of IT service management and ITIL business process
Bachelor's degree in engineering or technical field(s)
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Senior Network Administrator - - BAHDC5687587
Jacksonville, FL jobs
Job Title :: Sr. Network Administrator (Network and Firewall consultant)
REQUIREMENTS:
Bachelor of Science (BS) degree in Computer Science or related discipline and four (4) yrs of professional experience in a network administration role in a large corporate environment
(OR)
Eight (8) year combination of education, training, and experience in installing, supporting, and maintaining network systems in a large corporate environment.
Knowledge of:
Enterprise network and security architecture, including design principles for high availability, segmentation, and zero-trust models.
Cisco networking and security platforms (e.g., Catalyst, Nexus, ASA, Firepower, ISE) and advanced routing protocols (EIGRP, OSPF, BGP, STP).
Palo Alto Networks technologies including NGFWs, Panorama, GlobalProtect, and threat prevention capabilities.
F5 BIG-IP systems including LTM, ASM, APM, and iRules for secure application delivery and traffic management.
Aviatrix multi-cloud networking and security architecture, including transit gateways, segmentation, encryption, and policy enforcement across AWS, Azure, and GCP.
Voice and unified communications protocols including UDP, RTP, RTCP, and QoS strategies.
Network and security performance monitoring tools (e.g., SolarWinds, Splunk, SecureX, Cortex XDR) and log analysis for threat detection and optimization.
Distributed computing and hybrid cloud environments, and their impact on secure network design and performance.
Operating system commands and utilities (Linux, Windows, CLI, PowerShell, Bash) for diagnostics, automation, and integration.
Junior Network Administrator
Systems administrator job at Saalex Solutions
Job Description
Greenfield Engineering, a Saalex Company is seeking a skilled Junior Network Administrator to support the Presidential Helicopter Software Support Activity. This role involves configuring and maintaining complex network environments, supporting mission-critical avionics systems, and ensuring the integrity and availability of network and server resources.
Position Type: Full-Time
Salary: $75k-$95k annually (depending upon experience)
Work Location: Onsite.
Essential Functions
Assist in configuring and maintaining Cisco equipment, Voice over IP systems, and virtual server environments.
Support unique avionics systems for mission-critical operations.
Help install, configure, and maintain LANs, data communications networks, operating systems, and physical/virtual servers.
Monitor systems and verify the integrity and availability of hardware, network, and server resources.
Review system/application logs and ensure completion of scheduled jobs, including backups.
Analyze resource consumption and manage user access controls.
Assist with software installation, upgrades, and license maintenance.
Support network emulation/virtualization and coordination between hardware and software systems.
Perform other duties as assigned or required.
Requirements
Required:
Knowledge of routing, switching, firewalls, and intrusion detection/prevention technologies.
Less than 3 years of experience in IP networking design and architecture.
Familiarity with virtual IOS environments.
Strong troubleshooting and documentation skills.
Ability to work independently and collaboratively in a high-security environment.
Desired:
Experience with Cisco Call Manager CUCM, Cisco Meeting Server, desired.
Cisco CCNA Certification, or Cisco Certified Network Professional (CCNP) Certification is desired.
Education:
Candidates must meet
ONE
of the following:
Option 1: Degree Path
Bachelor's degree from an accredited institution in one of the following fields:
Information Technology
Cybersecurity
Computer Science
Information Systems
Data Science
Software Engineering
Option 2: Military Training Path
Completion of one or more of the following military training courses:
DAU DCWF WRC 451 System Administrator - Basic Playlist
CIN A-531-0767 Tactical Computers and Network Operator
NEC C28A Ship's Signal Exploitation Equipment Increment Foxtrot (SSEE INC F) Maintenance Technician
Option 3: Certification Path
Possession of the following certification:
CompTIA Security+
Security Clearance:
Active Top Secret clearance required. Must be eligible to obtain a Yankee White clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.