Customer Advocate
Safelite job in Richmond, VA
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
Competitive weekly base pay starting at $XX/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at *************************
What You'll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You'll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LI-RECRUITERTAG
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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Auto-ApplyAuto Glass Installation Technician Trainee
Safelite job in Williamsburg, VA
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
A Technician Trainee will be trained and educated to become a proficient auto glass technician. Upon completing our training program, the trainee will receive the Safelite SafeTech certification and will possess fundamental skills necessary for performing unsupervised glass repair, replacement and recalibrations. The trainee is expected to embody the Safelite Spirit with a can-do attitude, caring heart and service mindset while striving to bring unexpected happiness to customers by completing jobs timely and with the highest quality standards.
What you will do
• Be paid to learn and apprentice the Safelite way, through hands-on and classroom training, including:
• Observing and assisting in installing and repairing auto glass
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing
• Providing additional services & products
• Study and pass testing to become a Safelite-certified Technician showing proficiency in installations, embracing a positive attitude and following taught techniques.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards
What you'll get:
• Competitive weekly pay starting at $20.25/hr, increasing to $24.00/hour after training and certification.
• Earn $5/set of wiper blades when added for customer safety.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at *************************
Education Qualifications
• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
Experience Qualifications
• Must be 18 years of age or older Required
Skills and Abilities
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company dress code and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).
Auto-ApplySenior Technology Manager, AI & ML
Richmond, VA job
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!
About this job
At CarMax, a
Senior Technology Manager, AI
& ML
is a key leader in providing reliable and scalable machine-learning capabilities across the organization. The Senior Technology Manager will be responsible for overseeing multiple portfolios of ML and AI capabilities and solutions. In this role you will support managers and their teams of engineers to help prioritize business needs and drive innovative solutions for two teams. One of those teams is focused on Generative AI use cases and helping to accelerate partner teams development using Generative AI. The second that this manager will support is focused on customer journey modeling and guiding CarMax customers through their optimal buying journey by providing predictive inputs at key moments. The ideal candidate will have a passion and understanding of Data Science, Machine Learning and AI and will have the substantial experience in software engineering and cloud engineering that is necessary to turn those models into highly visible, mission-critical capabilities that drive CarMax's iconic customer experience.
Essential Responsibilities:
Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships
Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams' achievements
Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization
Empower your direct reports to lead their teams by providing them with the resources, training, feedback, and a sounding-board to be successful in their roles
Develop people through effective communication and ongoing feedback
Manage the budget of your area including budget planning and estimating costs of future development and tracking spend on an ongoing basis
Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience
Work through others to deliver resilient and scalable technology solutions that solve for complex business problems
Help drive the broader understanding of the use of machine learning and AI by interfacing with key roles in Operations, Legal, Security, and Technology
Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
Quickly learning the CarMax technology standards and norms and ensuring that your teams follow best practices for change management, security, etc.
This role will have on-call expectations to be available for major incidents and issues that affect your team's applications.
Minimum Qualifications:
Bachelor's Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
Optional for sponsorship needs: Master's Degree in Computer Science, Computer Engineering, or relevant technical field
10+ years of software-engineering experience in an enterprise-level environment in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering
5+ years' experience managing direct reports
5+ years' experience with microservices software architecture
5+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support
5+ years' experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
Demonstrated ability to provide vision for the Cloud Engineering, Software Engineering, and Machine-Learning spaces and inspire teams towards the future
Proven ability to strategically prioritize by balancing business delivery and value generating work with technical debt and engineering excellence
Proficient in developing in Python
Experience with scripting languages such as shell scripts
Experience in DevOps practices, testing frameworks, and CI/CD
Experience with Model Development and Deployment (MLFlow, Azure ML)
Experience with container orchestration (Kubernetes, Docker)
Experience communicating and working across functions to drive organization-wide solutions
Preferred Qualifications:
Previous experience deploying large-scale applications on Azure
Familiarity with MLOps and industry-standard machine-learning Python libraries
Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
Advanced AI/ML specializations (reinforcement learning, deep learning, NLP)
Proficient in an object-oriented programming language (i.e. C#, Java)
Experience using large language models (LLMs) with semantic search frameworks for chatbot implementations
Software Specific Qualifications:
Experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
Proficiency developing and debugging in Python
Experience with Model Development and Deployment (MLFlow, Azure ML)
Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
Experience with scripting languages such as shell scripts
Experience in DevOps practices, testing frameworks, and CI/CD
Proficiency in version control systems (Git) for AI/ML model versioning
Experience with container orchestration (Kubernetes, Docker)
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Work Location and Arrangement: This role will be based out of the
CarMax Technology Hub - Plano, TX or CarMax Technology Innovation Center - Richmond, VA
and have a Hybrid work arrangement
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Sr. Business Intelligence Platform Engineer
Richmond, VA job
CarMax, the way your career should be!
About this job
As a BI Platform Engineer, you will be responsible for the administration, optimization, and support of enterprise business intelligence platforms including Power BI and Tableau. You will work closely with multiple analyst and Technology Infrastructure teams to ensure high availability, performance, and scalability of BI environments. Your expertise in Data & Analytics platform engineering, automation, cloud technologies, and user enablement will help drive data democratization and empower business users with reliable, secure, and performant analytics tools.
In addition, you will leverage Artificial Intelligence (AI) capabilities to enhance platform operations, automate routine tasks, and improve user experience. Your ability to integrate intelligent automation and predictive analytics into BI workflows will help drive innovation and efficiency across the organization.
What you will do - Essential Responsibilities
Administer, monitor, and optimize Power BI and Tableau platforms across cloud and on-prem environments.
Implement and manage user access, security roles, and governance policies to ensure data protection and compliance.
Manage PowerBI Fabric capacities, gateway, workspaces and licensing
Collaborate with cross-functional teams to support dashboard development, data source integration, and performance tuning.
Automate platform maintenance tasks including upgrades, patching, backups, access provisioning and license management.
Develop and maintain CI/CD pipelines for BI content deployment and version control.
Integrate AI tools to automate platform monitoring, anomaly detection, and performance optimization.
Provide technical support and troubleshooting for BI platform issues and user inquiries.
Drive adoption of BI tools through training, documentation, and enablement initiatives.
Monitor platform usage and performance metrics to identify opportunities for optimization and cost savings.
Stay current with BI platform updates, features, and industry best practices.
Partner with data governance and security teams to ensure compliance with enterprise standards.
Participate in major incident response and root cause analysis for BI-related outages or performance issues.
Mentor junior team members and promote best practices in BI platform administration and engineering.
Purpose of the role
The BI Admin/Platform Engineer plays a critical role in ensuring the reliability, scalability, and usability of enterprise BI platforms, enabling data-driven decision-making across the organization. By integrating AI capabilities, this role also contributes to smarter, more efficient platform operations and user experiences.
Basic Qualifications
5+ years of experience administering Power BI and Tableau platforms.
Strong understanding of BI architecture, data modeling, and dashboard performance optimization.
Experience in PowerBI Fabric and migration from PBIRS to Fabric
Experience in Tableau and migration to Tableau cloud
Experience with Azure services including Azure SQL, Azure Data Factory, and Azure Active Directory.
Proficiency in scripting languages such as PowerShell, Python, or Bash for automation.
Experience with CI/CD tools such as Azure DevOps or GitHub Actions.
Familiarity with enterprise data lake/warehouse environments (EDL/EDW).
Strong troubleshooting skills and experience with platform monitoring tools.
Strong documentation, communication, and presentation skills.
Experience working in Agile/Scrum environments
Experience in cloud cost-savings plans, reviews, and reserved instances.
Ability to positively influence team norms, culture, and technical vision
Excellent communication skills with the ability to adapt to the audience
Experience in a fast-paced, highly collaborative agile team within a Product-oriented organization.
Effective problem-solving, analytical thinking, and a cloud-native and DevOps mindset.
Preferred Qualifications
Bachelor's/Master's degree in Computer Science, Information Systems, or related field
Power BI and Tableau certifications
Snowflake SnowPro, Azure, Databricks certifications
Experience with cloud services such as Snowflake, Databricks, Azure Data Factory, Event Hub, Functions, Batch, Key Vault, and Log Analytics
Strong experience with popular database programming languages such as SQL, PL/SQL, Stored Procedures
Experience with Snowflake, Databricks, and other modern data platforms.
Knowledge of REST APIs and scripting for platform automation.
Familiarity with data governance, metadata management, and self-service BI enablement.
Work Location and Arrangement: This role will be based out of the CarMax Midtown office, Richmond VA or CarMax Technology Hub, Plano TX and have a Hybrid work arrangement.
Associates based in Richmond work onsite 5 days per week.
Associates based in Plano work onsite 2 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will NOT be considered for this specific role.
Sr Manager AI ML
Richmond, VA job
Essential Responsibilities:
Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships
Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams' achievements
Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization
Empower your direct reports to lead their teams by providing them with the resources, training, feedback, and a sounding-board to be successful in their roles
Develop people through effective communication and ongoing feedback
Manage the budget of your area including budget planning and estimating costs of future development and tracking spend on an ongoing basis
Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience
Work through others to deliver resilient and scalable technology solutions that solve for complex business problems
Help drive the broader understanding of the use of machine learning and AI by interfacing with key roles in Operations, Legal, Security, and Technology
Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
Quickly learning the CarMax technology standards and norms and ensuring that your teams follow best practices for change management, security, etc.
This role will have on-call expectations to be available for major incidents and issues that affect your team's applications.
Minimum Qualifications:
Bachelor's Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
Optional for sponsorship needs: Master's Degree in Computer Science, Computer Engineering, or relevant technical field
10+ years of software-engineering experience in an enterprise-level environment in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering
5+ years' experience managing direct reports
5+ years' experience with microservices software architecture
5+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support
5+ years' experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
Demonstrated ability to provide vision for the Cloud Engineering, Software Engineering, and Machine-Learning spaces and inspire teams towards the future
Proven ability to strategically prioritize by balancing business delivery and value generating work with technical debt and engineering excellence
Proficient in developing in Python
Experience with scripting languages such as shell scripts
Experience in DevOps practices, testing frameworks, and CI/CD
Experience with Model Development and Deployment (MLFlow, Azure ML)
Experience with container orchestration (Kubernetes, Docker)
Experience communicating and working across functions to drive organization-wide solutions
Preferred Qualifications:
Previous experience deploying large-scale applications on Azure
Familiarity with MLOps and industry-standard machine-learning Python libraries
Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
Advanced AI/ML specializations (reinforcement learning, deep learning, NLP)
Proficient in an object-oriented programming language (i.e. C#, Java)
Experience using large language models (LLMs) with semantic search frameworks for chatbot implementations
Software Specific Qualifications:
Experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
Proficiency developing and debugging in Python
Experience with Model Development and Deployment (MLFlow, Azure ML)
Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
Experience with scripting languages such as shell scripts
Experience in DevOps practices, testing frameworks, and CI/CD
Proficiency in version control systems (Git) for AI/ML model versioning
Experience with container orchestration (Kubernetes, Docker)
Estimator
Petersburg, VA job
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us!
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
:
The Estimator's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities
Role and Requirements
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI's by maximizing role performance
Uphold the company's Core Values : Honesty, Integrity & Respect
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP's Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver's License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP's Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver's License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
$60,000+ annually depending on closed sales each week
Auto-ApplyWarehouse Operations
Ashland, VA job
Associates in a Warehouse Operations role support the operational integrity, safety, and efficiency of the Distribution Center (DC). Responsibilities may include maintaining and repairing equipment, auditing asset protection processes, coordinating transportation logistics, managing inventory accuracy, supporting system functionality, and researching repair issues.
These positions require strong attention to detail, technical proficiency, and collaboration across departments to ensure smooth and secure DC operations in alignment with company standards and safety protocols.
Kitchen Designer
Glen Allen, VA job
Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering "good, better, best" options, samples to take home, and expert advice on products, services, and installation.
Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals.
Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors.
Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment.
Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.
Sales Consultant - Part Time
Richmond, VA job
7101 - Richmond - 11090 W Broad St, Glen Allen, Virginia, 23060CarMax, the way your career should be!
Driven by the desire to provide an iconic customer experience
At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We've become the nation's largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
What you will do - Essential responsibilities
Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications
Complete all relevant records and documentation to ensure smooth transactions for our customers
CarMax pays new Sales Consultants a competitive wage while training and through the first 640 hours of selling, after which commissions become the primary base of pay.
Learn and succeed as part of a team
This is a high energy sales environment where you will work as a team to meet goals and we'll give you everything you need to be successful. Auto sales experience is not necessary - we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we'll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.
Qualifications and requirements
Sales and customer service experience, in an area such as retail, is preferred
Good listening skills and a strong customer focus
High level of self-motivation
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Auto-ApplyMERCHANDISING
Richmond, VA job
Merchandising Execution Associates (MEAs) ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront. Supplier Experience
* Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
Enables Sales/Enable Growth
* Execute strategies and ensure products are displayed correctly to drive sales.
* Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
Operational Commitments
* MEAs work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
* MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
Day positions, Overnight positions
Full Time or Part Time
Asset Protection Specialist
Ashland, VA job
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Business Analyst Intern - Richmond, VA
Richmond, VA job
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!
Business Analyst Internship Program
The Business Analyst Internship Program offers a unique opportunity for college students to immerse themselves in the world of business analytics. Over 10 weeks, interns will gain practical experience, develop essential skills, and contribute to impactful projects while building a strong foundation for their future career.
The Program:
The Business Analyst Internship Program is a 10-week immersive experience during the summer.
Interns start together as a cohort, fostering a collaborative and supportive environment.
The program emphasizes professional growth through diverse experiences, leadership interactions, formal training, and team-building activities.
Interns engage in real-world projects, developing skills in analytics, strategy, and communication.
Each intern will be paired with a mentor to guide their development and provide insights into the business analyst role.
Successful interns may have the opportunity to continue their careers with us post-internship, often in roles they have explored during the program.
The Role:
Analyze - Use your analytic skills to work with CarMax's industry-leading data while solving unique business challenges. Create insights that drive our success and industry innovation
Collaborate & Influence - Partner to learn about our business and the impact of your insights. Use presentation and communication skills to share analytic findings and effect positive change
Learn & Grow - Benefit from training & experiences that enhance both technical (e.g., coding, analytic methods) and soft skills (e.g., communication, storytelling)
Contribute to our Community - Join a vibrant community of over 200 full-time analysts from diverse backgrounds (including former CarMax interns). Build friendships and professional relationships that will enrich your experience and contribute to your future success.
Our Values:
Our analysts address important business opportunities, embodying CarMax's four core values while bringing analytic solutions to life:
Do the Right Thing: We uphold a culture of integrity, promoting a respectful and inclusive work environment.
Put People First: We prioritize associate development, healthy work culture & ensuring a great experience for our customers.
Win Together: Teamwork is key; we learn from each other and value diverse perspectives.
Go for Greatness: We strive for continuous improvement, enhancing our skills and the products we create & solidifying CarMax's industry leadership.
Core Competencies:
Practical experience (coursework, projects, research, internships)
Enthusiasm for growth, development, and learning
Curiosity and critical thinking skills
Passion for problem-solving and leadership development
Proactivity and commitment to delivering results
Dedication to continuous improvement and innovation
Requirements:
Currently enrolled as a rising junior or rising senior in a Bachelor's Degree or Master's Degree program, in an analytical/quantitative major preferred
Proficiency with computers and database systems and/or software packages preferred (ex. SQL, Snowflake, Python, Tableau, PowerBI, Microsoft Suite)
Excellent verbal, written, and interpersonal skills
Work Authorization:
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Work Location:
Associates will have the opportunity to work from our Corporate Headquarters & Technology Innovation Center, both located in Richmond, VA and has a Hybrid work arrangement in office at minimum 2 days a week.
About CarMax:
CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Auto-ApplyService Technician, HVAC Repair
Richmond, VA job
HVAC Repair Technician Why an HVAC Repair Technician career might be right for you: * You like solving problems - Each repair is different. You enjoy diagnosing problems and figuring out solutions * You like fixing things - Getting things working again is a satisfying outcome. You did that!
* You like helping others - You're the hero of the home like a first responder, lifting the weight off the shoulders of grateful homeowners
* You like to be on the move - You're not stuck at a desk all day - you are welcomed into customers' homes
Why a career with Sears Home Services is right for you:
* Great hourly rates - $22 - $36 / hour base rate salary, depending on experience
* Benefits - Comprehensive set of medical, dental, and vision benefits, with an additional $4000 annual subsidy for associates with dependents!
* 401k match - Opportunity to contribute to 401k plan, with 100% company match up to 3%.
More ways to earn -Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year.
Flexible schedules - Sears techs are NOT on call.
* Year-round work - With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round
* Expert training - Best in class training program. Tens of thousands of repair techs trained by Sears Technical Institute in the past 60 years. We will teach you the skills you need to succeed!
* Peer mentoring - Onboarding buddy and mentor technicians to help you grow your skills
* Career advancement - Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
* Easy tools - Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support
Automotive Detailer
New Kent, VA job
4007 - New Kent - 16749 Weir Creek Blvd, West Point, Virginia, 23181CarMax, the way your career should be!
Temporary address:
16931 Eltham Rd.
Barhamsville, VA 23181
Under general supervision, responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax standards.
On an as needed basis, responsible for Reconditioning Associate and Reconditioning Associate I duties including but not limited to, zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), basic vehicle detailing including car wash, wash bay, interior cleaning/vacuuming and exterior cleanliness.
Principle Duties and Responsibilities:
Execute standardized work processes as defined at established pace time
Participate in problem solving and continuous improvement activities with team
Participate in training of new associates with guidance of Reconditioning Associate Lead
Perform various cosmetic reconditioning, cleaning and repair processes including, but not limited to: Paint touch up, wet sanding and buffing according to CarMax standards
Complete Cosmetic Inspections
Complete Final Quality Inspections
Ensure work place cleanliness and organization in accordance with CarMax 5S standards
Identify defects and most appropriate repair methods according to CarMax standards
Provide auction support
Drive vehicles on and off lot
Provide outstanding customer service at all times
Complete duties as assigned by Leads and Managers
Job Specifications:
Position requires the following pre-requisites and ability:
Complete all training on-line and hands-on, including KRONOS Training for Hourly Associates
Accountable to Associate 1 Competency Model
Meet Reconditioning Associate and Reconditioning I Performance Standards
Successful completion of Reconditioning Associate, Reconditioning Associate I and II Workstation Certifications
Read, interpret and transcribe data in order to maintain accurate records
Perform multiple duties in a high-energy, fast-paced environment
Perform manual tasks at a specific pace for a specific period of time
Lift objects that weigh as much as 50lbs
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area
Working Conditions:
Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
Walking or standing for extended periods of time.
Wears CarMax clothing (acquired through company) at all times working in the store.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Auto-ApplyLot Associate
Colonial Heights, VA job
Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity of carts near the entrance of the store. This position interacts with Home Depot associates and customers. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Sr. Manager Data Science, Logistics Modeling
Richmond, VA job
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be!
About the Team
The primary responsibility of the Logistics Modeling team is to intelligently and efficiently plan how CarMax moves vehicles across its nationwide network. Each year, CarMax completes over 2 million vehicle moves, and our data scientists develop algorithms that determine which moves are executed by CarMax and which are handled by third-party logistics partners. For the moves CarMax completes, the team generates detailed plans specifying exactly which vehicles each driver will transport and when. To be successful, these plans must optimize efficiency while ensuring vehicles arrive on time to meet customer and operational needs.
What You Will Do - Essential Responsibilities
Develop optimal planning strategies that meet both short and long term business objectives
Leverage exceptional business knowledge, creativity, vision and analytic skills in order to lead the development of optimal logistics planning strategies
Develop right optimization strategy given CarMax's unique business model
Leverage strong analytic communication skills to gain broad buy-in to planning strategies and goals at all levels of the organization
Continuously improve our logistics strategy by delivering $10-25MM/yr of incremental value
Build a highly engaged team of 4-7 Data Scientists with the skills to implement our logistics strategies across millions of moves each year
Create a rewarding and challenging environment designed to teach uniquely gifted analytic professionals how to become effective, value adding data scientists
Leverage strong functional expertise in a quickly evolving field to ensure that team members have the right technology to meet today's business needs.
Set specific, actionable short and mid-term goals for each team member
Challenge, develop & recognize team members when they achieve their goals
Lead the building of Artificial Intelligence to autonomously plan every move in an optimal way
Leverage strong mathematics, statistics and technology skills (machine learning, Python, etc.) in order to lead the development of sophisticated planning models that autonomously implement our strategies
Leverage strong computer science and software engineering skills in order to build software that (a) Calculates the optimal logistics plan for each move and (b) Delivers that plan to the logistics team in seconds
Lead cross functional efforts to implement new models with IT and the field
Apply exceptional experiment test and design skills in order to measure the business impact of different planning changes
Purpose of the Role
CarMax relies on algorithms to efficiently move vehicles across our network of 200+ stores, ensuring optimal routes, driver utilization, and on-time delivery while minimizing transportation costs. Doing so ensures that we have the right cars at the right prices at the right time and place to meet our customers' needs. As we continue to innovate our business and shift more of our buying and selling online, we increasingly need to make these decisions quickly with less human intervention. Our team of data scientists plays a critical role in unlocking the business value from these innovations.
Qualifications and Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Undergraduate degree with exceptional academic performance in quantitative discipline (Statistics, Math, Data Science, Computer Science, Engineering). Advanced Degree (Master's/Ph.D.) is a plus.
Mathematical, modeling, and reasoning skills in order to build complex planning models
4+ years' experience in strategy, analytics and/or data science
Proven ability to deliver business value by leveraging deep analytic skills in order to solve complex business problems
Computer programming skills in order to turn the mathematical model into Artificial Intelligence
Leadership skills necessary to build a highly engaged team and to work cross functionally to implement new logistics models and strategies
Exceptional verbal, written, and listening skills necessary to (a) effectively manage their team, (b) listen and understand conflicting points of view on complex matters, (c) navigate through potential contentious situations that periodically occur in a change process, and (d) communicate complex ideas.
Experience managing highly analytical projects and people.
Work Location and Arrangement: This role will be based out of the Richmond, VA Office and has a Hybrid work arrangement.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Auto-ApplyCustomer Experience Manager
Colonial Heights, VA job
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities:
* 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
* 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
* 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
* 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
Direct Manager/Direct Reports:
* This Position typically reports to Store Manager
* This Position has 0 Direct Reports
Travel Requirements:
* No travel required.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* None
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* None
Minimum Years of Work Experience:
* 1
Preferred Years of Work Experience:
* None
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Action Oriented
* Directs Work
* Builds Effective Teams
* Drives Engagement
Warehouse Office Support
Ashland, VA job
Associates in a Warehouse Office Associate role supports the daily operations of the distribution center by performing essential administrative and clerical tasks that ensure accurate documentation, smooth workflow coordination, and timely communication across teams. This role is vital in maintaining operational efficiency, resolving system and vendor issues, and delivering reliable service to both internal and external stakeholders
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Paint Prep Technician
New Kent, VA job
4007 - New Kent - 16749 Weir Creek Blvd, West Point, Virginia, 23181CarMax, the way your career should be! Now offering a $5,000 Sign-On BonusOnly candidates external to Carmax who are hired will qualify to receive the sign-on bonus.
Temporary address:
16931 Eltham Rd.
Barhamsville, VA 23181
Get to know our vehicles inside and out
At CarMax, we create exceptional experiences for our customers. That means preparing every one of our vehicles for sale with quality care. Working alongside a team of experienced technicians, you will ensure the paintwork is finished to CarMax's high standards. We'll help bring out the best in you with a clean, modern, climate-controlled environment where you can work comfortably all year. You will also enjoy a generous range of company benefits including paid vacation, medical and retirement plans, and car purchase discounts.
General Summary:
Under general supervision, responsible for completion of all aspects of the paint preparation process.
On as needed basis, responsible for Cosmetic Reconditioning Associate II, Flow Inventory Associate II duties.
Principal Duties and Responsibilities:
Complete body repairs, including masking, sanding, and grinding
Apply primer
Remove and replace parts
Repair plastic and substrate damage
Post-paint refinish and defect correction
Ensure that all vehicles meet CarMax Paint Standards
Maintain, repair, and clean special equipment
Ensure workplace cleanliness and organization in accordance with CarMax 5S standards
Provide outstanding customer service to both internal and external customers
Complete duties as assigned by Managers
Job Specifications:
Position requires the following pre-requisites and ability:
New Associate Orientation Training - Operations
Accountable to Associate 1 Competency Model
Kronos Training for Hourly Associates
Meet Cosmetic Reconditioning Associate II and Flow Inventory Associate II Performance Standards
Complete Cosmetic Reconditioning Associate II, Flow Inventory Associate II, and Senior Reconditioning Associate Workstation Certifications
Read, interpret, and transcribe data in order to maintain accurate records
Perform multiple duties in a high-energy, fast-paced environment
Lift objects that weigh as much as 50lbs
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area
Working Conditions:
Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.
Requires walking or standing for extended periods of time. Variable work schedules with shifts that may include nights, weekends, holidays, and 12-hour days.
Wears CarMax clothing (acquired through the company) at all times working in the store.
Follow all CarMax, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance.
Disclaimer And Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.
This document has been reviewed and approved by management and Human Resources and can not be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Auto-ApplyService Consultant
Richmond, VA job
7101 - Richmond - 11090 W Broad St, Glen Allen, Virginia, 23060CarMax, the way your career should be!
Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.
Principle Duties and Responsibilities:
♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.
♦ Assist Service/Customer Operators with incoming service calls when needed.
♦ Accurately interview and document customer concerns.
♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).
♦ Create repair orders, and route work to technicians or mechanical associates.
♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
♦ Consult with customers regarding needed repairs.
♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .
♦ Close and invoice repair orders.
♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.
♦ Collects service payments and manages cash including receiving and counting money.
♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner.
Job Specifications:
Work requires ability to:
♦ Demonstrate exceptional interpersonal, communication, and customer service skills.
♦ Demonstrate exceptional telephone etiquette and active listening skills.
♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
♦ Meet or exceed CarMax guidelines for customer satisfaction.
♦ Read, interpret and transcribe data in order to maintain accurate records.
♦ Intermediate computer skills, including spreadsheet knowledge.
♦ Successfully work with associates in other departments within the store.
♦ Perform multiple duties in a high-energy, fast-paced working environment.
♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
♦ Stay current in CarMax provided training in all areas of the Service process.
Working Conditions:
♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
♦ Requires walking or standing for extended periods of time.
♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
♦ Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Auto-Apply