Sage Hospitality Group jobs in Atlanta, GA - 111 jobs

Job Title: Kitchen Support Supervisor: Executive ChefFLSA Status: Hourly, non-exempt Date Approved: September 2021OVERALL JOB PURPOSE Assist with ensuring the overall success of the Culinary Services department while following Sunshine Retirement Living procedures. Daily duties may include preparing, washing, and storing dishes; helping serve meals; and clearing dishes at residents' tables. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS High school graduate or equivalent Must be 18 years of age Have a general knowledge of cleaning and sanitation Maintains food handlers permit as necessary to fulfill state regulations Demonstrated ability to communicate effectively and politely in English, both verbally and in writing, with residents and staff Meets state health related requirements (as applicable for position) Ability to work in a team setting and be a positive team player Maintain a positive, respectful, and professional approach with coworkers and residents Ability to keep all business and operations information confidential Possess excellent customer service and organizational skills Ability to work with little supervision and maintain a high level of performance Ability to work under time constraints and meet department deadlines Ability to follow and adhere to policies, procedures, and standards Satisfactorily pass Sunshine's and state regulated criminal record clearance, health screening and TB clearance (if applicable) ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Prepare, wash, and store dishes following Sunshine Retirement Living LLC procedures Clean and maintain an orderly and safe dishwashing area Assist in bussing, serving, and delivery of meals and/or room trays if needed Setting and clearing of tables in dining room Assist Cooks in cleaning food preparation and serving areas and equipment, sweeping, and mopping of floors, and complete assigned cleaning duties daily Document and complete dishwasher temperature log at required times Empties garbage as needed and moves to proper dump site Work as part of the food services team to ensure smooth, efficient, and safe operation of the kitchen Document and complete closing checklist and ensure that kitchen is swept, mopped, and cleaned Adhere to prescribed safety and sanitation practices and procedures Performs other duties as assigned by supervisor May be assigned to any other job function in the Community on a relief basis OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others Meet the assigned work requirements of the job. Regular attendance is required Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude Represent the Community in a professional, courteous, and friendly manner Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor Adhere to company policies, procedures, and processes Promote resident advocacy and demonstrate excellent customer service at all times Follow specified procedures as outlined in the Safety Manual regarding the handling of contaminated material encountered in accidents or injuries on the Community premises Attend education and training classes as necessary to fulfill state regulations applicable to the position Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed) This position is considered a universal employee worker and will be crossed trained in other positions as directed by the supervisor This position has no supervisory responsibilities Maintains current food handlers permit and other certifications as necessary to fulfill state regulations, including minimum annual education requirements to maintain active certification PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X The Community reserves the right to revise the duties set forth in this job description at its discretion.

Job Title: Caregiver Lead Supervisor: Health Services Coordinator/Health Services Director FLSA Status: Hourly, non-exempt Date Approved: August 2024 OVERALL JOB PURPOSE As a Caregiver, you embody our principle of Person-Centered care and support our mission statement through People, Passion, and Excellence by providing the highest standard of care and customer service. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS High school diploma or equivalent is required. Six months of related experience and/or training or an equivalent combination of education and experience. Appropriate certification, as required by the state. Current and valid first aid and CPR certification. Demonstrated ability to communicate politely and effectively (in English), both verbally and in writing, with residents and staff. Meet state-related requirements (if applicable to the position). Ability to work in a team setting and be a team player. Maintain a positive, respectful, and professional approach with coworkers and residents. Possess excellent customer and organizational skills. Ability to work under time constraints with little supervision and meet department deadlines. Previous experience in senior living preferred. Satisfactorily pass Sunshine's and state-regulated criminal record clearance, health screening and TB clearance (if applicable). ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Monitor health, safety, and well-being of the residents. Promptly report any changes in residents' physical condition and/or behavior to Health Services Director. Responsible for ensuring monthly weights are completed by 10th of the month. Responsible for stocking residents' rooms with incontinent supplies. Responsible for inventory, reordering, and restocking med room supplies. Assist with the orientation of care staff. Properly follow shift-change procedures and documentation. Assist with activities of daily living such as bathing, dressing, and eating. Assist in keeping the environment safe and happy for residents. Encourage and/or remind residents to participate in activities. Promote activities to enthusiastically to pique residents' interest. Immediately respond to resident emergencies; provide first aid assistance; debrief and document incident following company procedures. Performs other duties as assigned by Supervisor. OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others. Meet the assigned work requirements of the job. Regular attendance is required. Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude. Represent the Community in a professional, courteous, and friendly manner. Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor. Adhere to and follow company policies, procedures, and standards. Promote resident advocacy and demonstrate excellent customer service at all times. Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed). Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable). This position has no supervisory responsibilities. PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X The Community reserves the right to revise the duties set forth in this job description at its discretion.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY The Director of Sales has direct oversight of the sales operations of the hotel. The DOS has a primary responsibility to maximize profit, expand business relationships with targeted prospects and large clients; Develops and implements strategy, sales plan, budgets, and forecasts for overall business development, oversee group and transient sales. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Manage all aspects of the sales division. Provide the strategic vision for maximum hotel sales generation and optimal revenue growth. Lead a talented sales team that makes the vision reality. You create an environment energized by the art of the possible, where talented, win-driven professionals are excited to join, learn, exceed their best, and advance. You lead by modeling the way, by empowering, and coaching throughout the employment lifecycle. Effectively channel your knowledge of the competitive landscape. Assess the effectiveness of company programs to determine optimum revenues. Forge relationships and build rapport. Cultivate, enhance, and leverage external and internal relationships to elevate hotel and market share awareness and drive business. Collaborate with Finance to ensure the division's sales plan is on budget to meet or exceed revenue expectations and profit goals. Generates and develops new business to meet specified goals. Maintains and nurtures new and existing client relationships. Manages consistent growth within client base. Makes and develops contacts with selected staffing clients and strategic partners. Develops customer relations including but not limited to sales leads, research, cold calling, qualifying leads, developing leads, and customer service. Maintains and develops client relations for new and larger established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations. Develops and implements a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts. Seeks and creates opportunities to expand business with current clients identifies further business needs and develops and presents solutions. Grows existing accounts and prospective clients to full potential and generates maximum revenue on a long-term basis. Attending conventions, conferences, and trade shows as needed; prepares post-event reports and analysis. Regularly interact with executives of major and prospective clients. Analyzes existing and anticipated client needs and promotes company services to fill such requirements. Manages the preparation and implementation of sales and business development plans, sales forecasts, and strategies. Formulates the overall objectives and strategy to develop a high-value relationship within all targeted areas of the accounts. Understands prospective client's culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers. Functions as liaison between client companies and operations staff. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Bachelor's degree in hospitality management or related field, or comparable experience. Excellent written and verbal communication skills. Proven leadership and business acumen skills. Well-developed negotiation, project, and account management skills. Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization. Ability to work independently and as a member of various teams and committees. Commitment to excellence and high standards. Ability to work with all levels of management. Strong organizational, problem-solving, and analytical skills. Good judgment with the ability to make timely and sound decisions. Creative, flexible, and innovative team player. Excellent problem resolution and consultative sales skills. Proven ability to handle multiple projects and meet deadlines. Strong interpersonal skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Proficient in Microsoft Office and Delphi. Must have proven and aggressive selling background in the Hotel industry. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Laundry Attendants greatly influence overall guest satisfaction by ensuring bed and table linens and towels are properly cleaned and readied for guest use. The primary responsibility of a Laundry Attendant is to ensure linens are in good condition and sorted, cleaned, folded, and available for use according to standard. What you'll be doing... * Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed. * Sort, load, unload, fold, and press linen and other items according to hotel standard. * Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards. * Always maintain cleanliness and organization of laundry room. * Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper. * Effectively communicate with hotel departments to ensure guest satisfaction. * Always maintain professionalism consistent with hotel and company expectations. * Secure and maintain custody of equipment, keys, and supplies. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Requirements... * Must be able to speak, read, and write in primary language used in the workplace * Must be able to follow written and verbal instruction in primary language used in the workplace * 8+ hours per day; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Reach, bend, stoop, and pivot frequently throughout the workday About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

POSITION DESCRIPTION Job Title: Maintenance Coordinator Supervisor: Executive Director or Maintenance Director FLSA Status: Hourly, non-exempt Date Approved: September 2025 OVERALL JOB PURPOSE Assures preventative maintenance of Community, including building exterior and interior, grounds, walkways, driveways, and parking lot to ensure the Community is safe, attractive, and operating within budget. May provide back up support for Community Driver to safely transport residents in Community vehicle. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS Must be 21 years of age High school diploma or equivalent Minimum of two (2) years' verifiable hands-on maintenance experience in areas such as plumbing, electrical, carpentry, HVAC, etc. is necessary Ability to perform and/or coordinate emergency building repairs at the Communities; includes contacting and contracting subcontractors to complete repairs Provide training for Executive Director in the operation of emergency systems Experience in the safe handling and use of power tools normally used in construction, maintenance, and landscaping A valid driver's license and good driving record are required along with proof of auto insurance. May be required to assume the duties and responsibilities of the Community Driver position as needed Ability to lift up to one hundred (100) pounds Demonstrated ability to communicate effectively and positively (in English), both verbally and in writing, with residents and staff Meets state health related requirements (as applicable for position) Ability to work in a team setting and be a positive team player Maintain a positive, respectful, and professional approach with coworkers and residents Possess excellent customer service and organizational skills Ability to work under time constraints and meet department deadlines Satisfactorily pass company's and state regulated criminal record clearance, health screening and TB clearance (if applicable) ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Assures maintenance and repair of Community interior, exterior, and equipment, including resident apartments, by performing or supervising maintenance tasks or facilitating such performance by outside maintenance services personnel, as directed by Executive Director Inspects Community and monitors Maintenance log daily to promptly address maintenance concerns Implements and assures adherence to Community maintenance programs such as HVAC-related, carpet-related, mold-related, etc. Meets deadlines in repairs to Community equipment and performs various other Community and resident maintenance tasks or facilitates repair by outside maintenance services personnel as directed by Executive Director Orders maintenance equipment, parts, supplies, and maintenance services from outside personnel, as needed following company procedures Assists in monitoring capital improvement projects Recommends maintenance repairs and replacements to Executive Director, Maintenance Director, or Regional Director of Maintenance Assures safe, orderly, and functional condition of mechanical room Assures all maintenance equipment and supplies are stored appropriately and safely Performs emergency maintenance services at Community on an on-call basis Assists housekeeping employees in deep cleaning of resident apartments and common areas with attention to detail and according to schedule Maintain company standards with an eye for detail on all apartment turns Performs duties associated with Community emergency preparation and response systems, as directed by Executive Director, Maintenance Director, or Regional Director of Maintenance Maintains Hazardous Chemical Inventory and Safety Data Sheets according to Community Hazard Communication Program and local, county, state, and federal guidelines Review SDS as requested for potential exposure to hazardous chemicals and take necessary precautions Maintain positive communication with local fire marshal, building inspector, state elevator inspector, and any other jurisdictions governing the community Conducts certain components of new employee orientation and education and training classes for employees as directed by Executive Director or Maintenance Director Performs quality assurance audits as assigned by Executive Director or Maintenance Director Effectively interacts with any Regional or Support Office maintenance services consultants and contracted services personnel Participate in monthly Safety Committee meetings Perform other duties as assigned by the Maintenance Director or Executive Director OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others Meet the assigned work requirements of the job. Regular attendance is required Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude Represent the Community in a professional, courteous, and friendly manner Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor Adhere to company policies, procedures, and standards Promote resident advocacy and demonstrate excellent customer service at all times Follow specified procedures as outlined in the Safety Manual regarding the handling of contaminated material encountered in accidents or injuries on the Community premises Attend education and training classes as necessary to fulfill state applicable to the position Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed) This position is considered a universal employee worker and will be crossed trained in other positions as directed by the supervisor Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable) This position has no supervisory responsibilities PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Uses chemicals/paint/toxics X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds Up to 25 pounds Up to 50 pounds X Up to 100 pounds X More than 100 pounds The Community reserves the right to revise the duties set forth in this job description at its discretion.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Review assigned area and complete general removal of any trash or debris on floors. Check assigned floor closets and replenish linen supplies. Stock linen room with clean linen and supplies. Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas. Strip all dirty linen from assigned Room Attendant's vacant/dirty/stay over rooms and place in laundry chute. Remove all dirty glasses from assigned Room Attendants' carts and closets. Transport to dish steward in kitchen. Return clean glasses to floor closets in racks. Clean designated areas with proper chemicals, tools and equipment: a) Guest room floor corridors b) Floor closets c) Service corridors d) Elevators, tracks and landings e) Guest laundry room f) Guest vending areas g) Stairwells Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves. Ensure that nothing is stored in stairwells. Remove stains, scuff marks, and dust from carpets. Provide timely delivery of any items requested by guests. Turns in all lost and found items and all guest room keys to the department. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Report any property condition deficiencies for Guestware Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by supervisor/manager. Assists other Housekeeping Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Push Heavy carts. Talk to many different kinds of people to give information, answer questions and provide required services. Lift all equipment and supplies on and off cart. Be able to use property radio for department communication PHYSICAL DEMANDS Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment Pushing two hundred (200) pound carts Lifting one hundred (100) pounds maximum. Stand and walk for varying lengths of time, often long periods Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl and other food items prepared on the front line station. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepares daily preparation lists for production. Reads and employs math skills to follow recipes. Prepares all broiled and sautéed food items according to standard recipes and as specified on guest check, to ensure consistency of product; requires transportation of heavy food products. Visually inspects, selects, and uses only food items of the highest standard in the preparation of all menu items. Checks and controls the proper storage of product, checking on portion control, especially in specific cuts of meat, to maintain quality product. Keeps all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations. Maintain all logs, cooling, heating, and temperature. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assists other Kitchen Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES Hold a current Food Handler Card. 3 years cooking experience preferred. Broiler cooking preferred. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Good working knowledge of the fundamentals of broiler cooking. Good working knowledge of the fundamentals of sauté cooking. Good working knowledge of accepted standards of sanitation. Knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, slicers, steamers, kettles, etc. Basic mathematical skills necessary to understand recipes, measurements, requisition amounts and portion sizes. Basic knowledge of the English language sufficient to understand inquiries from team members and communicate simple instructions. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to operate beverage equipment, e.g., coffee maker. PHYSICAL DEMANDS Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 100 lbs. Sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons, spatulas, tongs, slicers, etc Ability to perform duties within extreme temperature ranges. Ability to perform duties in confined spaces. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY The Chief Engineer directs all aspects of engineering operations including emergency programs, energy management, asset protection, preventive maintenance and repairs to equipment, structures, and grounds. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. The Chief Engineer directs all operations in alignment with the direction of the General Manager, Company, brand standards and local, state, and national regulations. Responsible for quality service, meeting/exceeding financial goals, short- and long-term planning and day-to-day operations. Recommends the Engineering budget, business plan, capital expenditures and manages within approved plans and objectives. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. BUSINESS RESULTS Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. • Direct all facets of Engineering. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. • Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader. • Be a coach with a positive attitude daily. Implement, manage, and comply with Company policies, practices, and programs. • Ensure compliance with brand standards and local, state, and national regulations. • Ensure optimal levels of quality service and hospitality are provided to guests. • Walk the property daily to identify issues and to speak with and listen to associates. • Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed. • Inspect and evaluate the condition of the Engineering areas, equipment, and inventories. • Investigate, analyze, and report on all incidents and accidents. • In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates. • Generates costs comparison and solicits bid/proposals as needed. • Submit recommendations for changes and improvements to the General Manager. • Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked. • Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes, and regulations. • Direct and promote an accident prevention program to minimize liabilities and related expenses. Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards, and regulations. Ensure the staff is proficient in sanitary, safety, security, and emergency procedures. • Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Make recommendations to the General Manager on additional safeguards as appropriate. Practice safe work habits. • Ensure associates are properly trained in the use and maintenance of Company assets. • Communicates with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests. • Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory. • Conducts disciplinary action as required for those directly supervising. • Conduct 90 day and annual performance evaluations for the engineering staff. GUEST SATISFACTION • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. • Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer. • Makes presence always known to customer. • Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. • Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. LEADERSHIP Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. • Demonstrates commitment to Driftwood Hospitality operating principles and philosophies. • Holds self and others accountable for achieving results. • Addresses conflict in a timely manner. • Contributes to team results. • Deals with change effectively. • Makes decisions, including employees/team and commits to a course of action with available information. BUILDING RELATIONSHIPS Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel. • Conducts one on one meeting with Direct Reports to ensure their ongoing development. • Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations. • Aids in establishing a positive relationship between Hotel Corporation and property owners. • Ensures all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller. • Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required. • Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guest's rooms, public areas, and restaurants. • Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor. GENERATING TALENT Proactively identifies and develops talent within the organization. • Hires the best people from both internal and external candidates. Hires for talent, diversity, and balance of skills. Utilizes the brand's interviewing tools to ensure hiring decisions are based on the candidate's job-related talent, skills, and competencies. Maintains succession planning. • Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes. • Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotel's policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Employee Handbook. • Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of the Controller as necessary. • Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program. ORGANIZATIONAL LEARNER Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area. • Enlivens the hotel culture within the hotel. • Supports Public Relations' initiatives. • Maintain a consistent professional and positive attitude when communicating with guests and associates. • Maintain effective two-way communications that crosses departmental lines. • Approach all encounters and actions with guests and associates in a friendly, service-oriented manner. • Conduct regularly scheduled meetings with the Engineering staff to provide organizational information and educate associates on changes and activities. • Communicate Engineering activities and plans with peers and superiors to obtain appropriate consultation, guidance, and approval. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Experience • Five or more years of related experience in building management/engineering. • This position requires a substantial and successful track record in profitable Engineering management while maintaining integrity and professional bearing. • Familiarity with the hospitality industry practices preferred. • Minimum of three years of managerial skills as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. Knowledge and Skills • The ability to schedule, manage and delegate work effectively and efficiently. • Excellent verbal and written English communication skills. • Ability to read and communicate verbally and in writing • Computer literate in MS Word, Excel. • Complex mathematical skills and considerable skills in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e., budgets. PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces. Hearing and visual ability to observe and detect signs of emergency situations. Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air. Grasping, lifting and holding tools and having good finger dexterity is required. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Lifting and moving objects up to 100 pounds. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

About Us Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city's largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few. At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed. We offer a hearty benefit package that includes, Medical, Dental, Vision, 401k, Life Insurance, Employee Assistance Program, Discounted Room Rate, Parental Leave, Daily Pay Program, free parking and more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Create the desired conference and meet clients' needs through active communication, planning, and team leadership. Essential Duties and Responsibilities * An understanding of both monthly forecasting and the annual budget process. * Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. * Optimize room rental charges. * Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships. * Actively participate in industry related organizations (NACE, MPI). * Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. * Comfortable with hotel site inspections and client presentations. * Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. * Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. * Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. * Excellent knowledge of computers, specifically Delphi, Word, and Excel. * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Ability to work with outside vendors to ensure client satisfaction for all events/groups. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Prior experience in the field of hospitality with specific experience in catering sales is essential. * Minimum of one year within the Hospitality Industry required. * Must have experience at a similar size and quality hotel. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. * Knowledge of sales skills, revenue management, training, and motivation of peers. * Knowledge of hotel features, benefits, and competing hotels within the market. * Ability to execute appropriate action plans. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to work effectively under time constraints and deadlines. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $85,000.00 - $85,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Assists in the Management of the hotel operation to ensure efficient and profitable operations. Ensures guest satisfaction of all outlets by maintaining and managing the highest standards of products and services while maximizing profitability through cost and labor control. In the absence of the General Manager, acts as the General Manager. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values. Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service. Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. Oversee and ensure internal audit standards are met. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. Monitor and maintain the front office systems and equipment to ensure optimum performance. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement Perform other duties as requested by management Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Minimum of 4+ years hotel management experience of Department Head or above. Full Service Hotel Experience The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals. Requires proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects. Excellent verbal and written English communication and listening skills. Ability to read and communicate verbally and in writing and prepare complex occupancy reports. Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel systems preferred. Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling. . PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Job Title: Dining Room Coordinator Supervisor: Executive ChefFLSA Status: Hourly, non-exempt Date Approved: September 2021OVERALL JOB PURPOSE Assure meals are served promptly and courteously in a clean, attractive dining room. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents and staff Must wear proper water and oil resistant black shoes; not provided by the company Meets state certification requirements (as applicable for position) Ability to work in a team setting and be a positive team player Maintain a positive, respectful, and professional approach with coworkers, residents, and guests Ability to keep all business and operations information confidential Possess excellent customer service and organizational skills Ability to work under time constraints and meet department deadlines Ability to follow and adhere to policies, procedures, and standards Ability to work with little supervision and maintain a high level of performance ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Assists in hires, supervision, evaluations, counseling, and if necessary, terminations of servers in conjunction with Executive Chef Educates and trains servers according to Sunshine Retirement Living Food Services Guidelines. Completes schedule for servers and alters as necessary Obtains replacement servers in case of absences Assures menu board is correct Assures dining room is clean and attractive, with proper arrangement of tables and chairs, proper table decoration and settings, clean well stocked beverage bar, and clean carpets and floors Greets residents (and visitors when applicable) at tables during meals and converses as appropriate and as time permits Pours coffee and other beverages during meals Assures meals are served politely, promptly, and efficiently Assures satisfaction of residents during meals Assures dining room is promptly and efficiently bussed after meals Assures apartment meal trays are delivered politely, promptly, and efficiently Assists with food services component of special functions as directed by Community Executive Chef Performs other duties as assigned OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others Meet the assigned work requirements of the job. Regular attendance is required Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude Represent the Community in a professional, courteous, and friendly manner Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor Adhere to all company policies, processes, and procedures Promote resident advocacy and demonstrate excellent customer service at all times Follow specified procedures as outlined in the Safety Manual regarding the handling of contaminated material encountered in accidents or injuries on the Community premises Attend education and training classes as necessary to fulfill state regulations applicable to the position Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed) This position is considered a universal employee worker and will be crossed trained in other positions as directed by the supervisor PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X The Community reserves the right to revise the duties set forth in this job description at its discretion.

Job Title: Concierge, Night Shift Supervisor: Executive Director or Business Office Manager FLSA Status: Hourly, non-exempt Date Approved: September 2021 OVERALL JOB PURPOSE Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other work as assigned. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS Must be 18 years of age Ability to work with little supervision and maintain a high level of performance and customer service Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff Meet state related requirements (if applicable to position) Ability to work in a team setting and be a team player Maintain a positive, respectful, and professional approach with coworkers and residents. Ability to keep all business and operations information confidential Possess organizational skills and ability to problem solve Possess excellent customer service and public relations skills Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time Experience in computer use and relevant software applications are preferred Satisfactorily pass Sunshine's and state regulated criminal record clearance, health screening and TB clearance (if applicable) ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Complete routine housekeeping duties including but not limited to the following: emptying trash, dust and vacuum, mopping, sweeping, restocking and cleaning bathrooms Staff the reception desk during assigned period Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner Graciously greets all residents and visitors and politely assists them as necessary Performs clerical duties as directed Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log Maintain a clean and safe workspace, community entrance, lobby, and hydration station Promptly answers telephone, directing incoming communications to appropriate person Monitors fax machine, directing incoming communications to appropriate person Performs frequent security checks to ensure safety of the Community and its residents Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager Performs simple, routine maintenance of office equipment Perform coffee service at dinnertime, if needed Assist the kitchen staff with shutting down kitchen after mealtime by closing and locking the doors and windows and turning off the lights Print and fold the weekly menu and monthly calendar and fold dining napkins Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper Performs other duties as assigned by Supervisor OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others Meet the assigned work requirements of the job. Regular attendance is required Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude Represent the Community in a professional, courteous, and friendly manner Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor Adhere to company policies, procedures, and standards Promote resident advocacy and demonstrate excellent customer service at all times Maintain personnel, resident, and business proprietary and/ or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed) PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds Up to 100 pounds More than 100 pounds The Community reserves the right to revise the duties set forth in this job description at its discretion.

Job Title: Concierge, Day Shift Supervisor: Executive Director or Business Office Administrator FLSA Status: Hourly, non-exempt Date Approved: September 2021 OVERALL JOB PURPOSE Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS Must be 18 years of age Ability to work with little supervision and maintain a high level of performance and customer service Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff Meet state related requirements (if applicable to position) Ability to work in a team setting and be a team player Maintain a positive, respectful, and professional approach with coworkers and residents Ability to keep all business and operations information confidential Possess organizational skills and ability to problem solve Possess excellent customer service and public relations skills Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time Experience in computer use and relevant software applications are preferred Experience with or the ability to use multi-line telephone system Satisfactorily pass Sunshine's and state regulated criminal record clearance, health screening and TB clearance (if applicable) ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Staff the reception desk continuously during assigned period Arranges coverage of reception desk during break and lunch periods Graciously greets all visitors and politely assists them as necessary Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities) Maintains a clean and safe workspace, community entrance, lobby, and hydration station Prepares refreshments and pours coffee in the dining room during mealtimes as needed Sort and direct mail to managers, residents, or forwarding to family as needed Help organize guest meal counts and record coupons and/or payment from residents (independent living communities) Promptly and courteously answers telephone, directing incoming communications to appropriate person Monitors fax machine, directing incoming communications to appropriate person Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance Performs clerical duties as directed Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable Maintains inventory control system for all office supplies and notifies manager of any needed supplies Performs simple, routine maintenance of office equipment Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner Performs other duties as assigned by Supervisor OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others Meet the assigned work requirements of the job. Regular attendance is required Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude Represent the Community in a professional, courteous, and friendly manner Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor Adhere to company policies, procedures, and standards Promote resident advocacy and demonstrate excellent customer service at all times Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed) This position has no supervisory responsibilities Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable) PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds Up to 25 pounds X Up to 50 pounds X Up to 100 pounds More than 100 pounds The Community reserves the right to revise the duties set forth in this job description at its discretion.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for assisting with the set up and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware and glassware. Attend stand up meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Once banquet is complete, clear and, if necessary, reset banquet rooms according to Supervisors specifications to ensure the readiness of the room for the following function. Line out supplies as directed for future functions as needed. Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies. Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by supervisor/manager. Assists other Banquet Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Hold a current Food Handler Card. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and service ware. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to operate beverage equipment, e.g., coffee maker. PHYSICAL DEMANDS Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Lifting Fifty (30) pounds maximum. Constant standing & walking required. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Stocks housekeeping bag to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room. Observes knocking procedures upon entering a guest room. Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist. Accurately marks clean rooms to supervisor for inspection. Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.in Guestware or Housekeeping Coordinator Secures guest room doors upon exiting the room. Keeps the corridors and service area neat at all times. Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assists other Housekeeping Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Bend and reach to dust, clean and make beds and bathroom Stand and walk for varying lengths of time, often long periods. Talk to many different kinds of people to give information, answer questions and provide required services. Visually inspect rooms for cleanliness and guest belongings that have been left behind. Use written communication skills to mark completed rooms on daily paperwork. Move fingers, arms and hands quickly and easily to perform cleaning duties. PHYSICAL DEMANDS Lifting fifty (50) pounds maximum. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Maintain a clean dining area by bussing tables in an efficient, courteous and accurate manner all the while providing outstanding service to our guests along the way. Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Clean and set tables to restaurant standards. Deposit dishes appropriately in the dish-room or specified area. Pull dirty plates from tables while guests are still seated. Serve beverages promptly. Stock bussing stations. Clean stations, including sweeping floor using the tools provided. Perform buffet set-up and refill if needed. Assist other restaurant personnel with tasks when necessary such as expediting food to tables. We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do. What You Bring 1 year of experience in a similar or supportive role is preferred. Food Handler Certification (if applicable). Knowledge or ability to learn the restaurant point-of-sale system, ability to prioritize multiple tasks in a dynamic environment. Hardworking, dedicated, with a real passion for hospitality. Flexible schedule and are able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us Inspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives - a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste". Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide superior customer service while maintaining a clean and attractive outlet for guests. Essential Duties and Responsibilities * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests. * Prepare customers' orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e. credit card or house charge). * Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. * Maintain the highest level of standards for all product preparation. * Clean or sanitize work areas, utensils, equipment, service stations or seating areas. * Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Basic mathematical skills necessary to operate a cash register, total guest checks, total all other charges, and understand portion sizes as relating to pricing. * Ability to operate a keyboard and Point of Sale procedures. * Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. * Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.