Front Office Manager jobs at Sage Hospitality Group - 215 jobs

Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay. Front Desk Leader: Motivate, coach, and guide your team to shine. Youll keep st Manager, Front Desk Manager, Front Desk, Hotel, Experience

Hotel :Hilton Charlotte Airport 2800 Coliseum Centre Drive. Charlotte, NC 28217 Full time. Compensation Range : $19.35-$21.00/hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specif Front Desk, Supervisor

Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay. Front Desk Leader: Motivate, coach, and guide your team to shine. Youll keep st Garden, Front Desk Manager, Manager, Front Desk, Hotel

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Team Leader, Hotel

Innovative and tech-savvy real estate brokerage located downtown Chicago in West Town (Noble Square), is seeking a motivated, ambitious, dependable, and experienced Office Manager to help assist their team of over 100 real estate agents and staff. The primary responsibility of the position is to manage real estate listing inventory transactions, and be the first point of contact and face of the office. Applicants should be able to manage the flow of operations, information, and requests coming in throughout the day and have heavy organizational skills. Your goal is to make all visitors feel welcome while maintaining high levels of confidentiality and professionalism. This position will be exposed to many different aspects of the real estate business making the prefect candidate an adaptable critical thinker who is self-motivated and organized. Responsibilities Manage the brokerage MLS account and listings Maintain & organize the company CRM Onboard and offboard both staff and brokers Provide agent support Train and coach real estate brokers to assist in their day-to-day operations Welcome and direct guests to the proper parties Answer, screen, and forward incoming phone calls to correct department Answer and field questions regarding office services Gather and distribute daily mail/deliveries Maintain inventory and order supplies Collect & record earnest money and commission deposits Generate commission disbursements and statements Assist in company event planning Organize and setup staff and agent training meetings Audit legal document compliance *THIS ROLE IS PRIMARILY NOT A RECEPTION ROLE, HOWEVER, WE DO REQUEST THAT SOME RECEPTION DUTIES ARE HANDLED. THE PRIMARY ROLE IS BROKER/AGENT SUPPORT AND BUSINESS SERVICES. The qualified candidate will exhibit the following capabilities and attributes: Excellent communication & writing skills & detail oriented Team player Critical thinker Outgoing & Adaptable Customer Service Oriented Conversant in Adobe Suite & G-Suite Has experience using the MLS & Dotloop (is a plus) Experience: Customer service experience (1 year required) Real estate experience (1 year preferred, but not mandatory) Independent self-starter, able to think quickly, and manage multiple tasks at once Salary: $55,000 - $60,000

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Suite, Team Leader, Hotel

City, State: Boston, Massachusetts Title: Front Office Manager FLSA: Exempt/Non-Exempt Status: Part-time, full-time, seasonal, on-call. Reports to: General Manager Supervises: Front Office Department Pay Range: $60,000 - $70,000 annually Job Summary: The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations. Essential Functions and Duties: * Ensure guests are greeted, checked in, and allocated rooms promptly and courteously. * Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained. * Address guest issues or complaints promptly to ensure guest satisfaction. * Ensure rooms are serviced and maintained to the company's established standards. * Maximize room occupancy within the agreed overbooking policy. * Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping. * Ensure that all guest charges are accurately posted and kept up to date. * Strictly enforce credit control procedures and ensure accounts are balanced daily. * Oversee efficient and speedy check-out procedures. * Ensure that luggage is promptly delivered to and collected from guest rooms. * Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby. * Conduct regular performance appraisals for front office staff, providing training and development as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: * 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations. * Proven leadership and supervisory skills, with the ability to manage and develop a team. * Strong organizational and multitasking abilities to handle daily front office operations and guest interactions. * Proficiency in property management systems and financial reporting. * Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management. * Ability to analyze financial data, including budgets, forecasts, and revenue reports. * Ability to resolve guest complaints and service issues in a professional and timely manner. * Knowledge of hotel check-in/check-out procedures, billing, and room inventory management. Work Environment: * Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. * Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests. * Must be able to lift and carry objects up to 20 lbs occasionally. * Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-01-07 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Hotel: Long Beach Hilton701 W Ocean BoulevardLong Beach, CA 90831Full time Starting Compensation Compensation Range : 68,640 - 90,871 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors. Atrium SPIRIT - Where teamwork, passion, & appreciation ignites service excellence. What's in it for you? The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning - 40% of our management hires are internal promotions! Comprehensive Health Coverage - Medical, dental, and vision insurance options. Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact - Make a difference through Atrium's community service and volunteer programs. Job Description What You Will Do: • Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. • Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. • Collaborate across departments to deliver seamless service and operational excellence. • Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. • Maintain brand and cleanliness standards, stepping in to support operations when needed. • Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: • 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly. • 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team. • High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required. • Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro. • Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift). • Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: • Accountable Achiever - You own your results and celebrate your wins. • Agile Thinker - You adapt quickly and solve problems creatively. • Talent Curator - You grow people, not just teams. • Transparent Leader - You lead with honesty and clarity. • Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do. Why Atrium? Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: ************************************************ Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here: ************************************************************************************************* Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following: Ability to interact with guests (especially minors), co-workers, and the public. Ability to maintain integrity of hotel, guest, and co-worker property. Ability to preserve a violence-free workplace.

Hotel: Long Beach Hilton701 W Ocean Boulevard Long Beach, CA 90831Full time Starting Compensation Compensation Range : 68,640 - 90,871 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors. Atrium SPIRIT - Where teamwork, passion, & appreciation ignites service excellence. What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Career Growth & Learning - 40% of our management hires are internal promotions! Comprehensive Health Coverage - Medical, dental, and vision insurance options. Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. Purpose & Impact - Make a difference through Atrium's community service and volunteer programs. Job Description What You Will Do:• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.• Collaborate across departments to deliver seamless service and operational excellence.• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.• Maintain brand and cleanliness standards, stepping in to support operations when needed.• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.What We Are Looking For:• 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly.• 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team.• High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required.• Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro.• Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift).• Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you.What Atrium Leadership Looks Like:• Accountable Achiever - You own your results and celebrate your wins.• Agile Thinker - You adapt quickly and solve problems creatively.• Talent Curator - You grow people, not just teams.• Transparent Leader - You lead with honesty and clarity.• Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do.Why Atrium?Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: ************************************************ Atrium complies with the County of Los Angeles Fair Chance Ordinance, which can be found here: ************************************************************************************************* Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA). Job offers will be conditioned on a criminal background check. Material job duties for which Atrium believes a criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment include the following: Ability to interact with guests (especially minors), co-workers, and the public. Ability to maintain integrity of hotel, guest, and co-worker property. Ability to preserve a violence-free workplace.

Requirements Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to assist with various accounting department tasks as needed. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Salary Description $50,000

Hotel : St. Charles Embassy Suites Two Convention Center Plaza Saint Charles, MO 63303 Full time Compensation Range : 60000 _Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors._ **What's in it for you?** The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. + **Career Growth & Learning** - 40% of our management hires are internal promotions! + **Invest in Your Future** - 401(k) plan with company match. + **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options. + **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations + **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. + **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs. **Job Description** What You Will Do: - Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. - Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. - Collaborate across departments to deliver seamless service and operational excellence. - Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. - Maintain brand and cleanliness standards, stepping in to support operations when needed. - Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: - 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly. - 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team. - High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required. - Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro. - Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift). - Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: - Accountable Achiever - You own your results and celebrate your wins. - Agile Thinker - You adapt quickly and solve problems creatively. - Talent Curator - You grow people, not just teams. - Transparent Leader - You lead with honesty and clarity. - Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do. Why Atrium? Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." ___________________________________________ Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: ************************************************ Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company's values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized. Key Responsibilities: Leadership & Culture Uphold and role model the company's values, encouraging the team to embody collaboration, intuitive service, and trans-local hospitality. Foster an environment of continuous growth through coaching, mentoring, and development. Actively participate in recruiting, training, scheduling, supervising, and motivating Guest Services associates. Create a transparent and inclusive team culture through daily line-ups, weekly leadership meetings, and monthly departmental meetings. Guest Experience Demonstrate a passion for hospitality, coaching the team to deliver exceptional service in every guest interaction. Encourage creative problem-solving to accommodate guest requests whenever possible. Serve as a tour guide for all hotel experiences, using intuition to personalize each guest's stay. Execute property events and activations for in-house and future guests. Operations & Collaboration Collaborate with the team to complete daily tasks and uphold service standards. Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards. Monitor reservation channels to ensure accurate and detailed guest information is captured. Maintain proper par levels of operational supplies within budget guidelines. Safety & Emergency Preparedness Be knowledgeable in all matters related to guest and associate safety, security, and well-being. Respond swiftly and effectively to emergencies, ensuring all associates are trained and compliant with safety protocols. Strategic Partnership Act as a key partner to the General Manager and operations leadership team, aligning on priorities and supporting a unified guest experience strategy. Maintain regular communication with the General Manager to provide updates, share insights, and adapt to operational needs. Champion hotel-wide initiatives (e.g., Lobby Ambassador, Manager on Duty programs), ensuring effective communication and training across the team. Qualifications: Proven experience in hotel front desk or guest services leadership. Strong interpersonal and communication skills. Ability to lead, inspire, and develop a high-performing team. Proficiency in hotel management systems and reservation platforms. Flexible schedule, including weekends and holidays. Passion for hospitality and attention to detail. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Our Front Office Manager: Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Participates in the preparation of the hotels annual budget. Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director

Join us as the Front Office Manager at Scenic Hotel Bay of Islands and help create exceptional guest experiences. 06th January, 2026 Hotel: Scenic Hotel Bay of Islands Hours of Work: Full-Time 40 hours - Rostered over 7 days. Work days will vary depending on business needs. Explore: ********************************************************************** Is this role for you? We're excited to announce a Front Office Manager opportunity at Scenic Hotel Bay of Islands. If you have the passion for leadership and a dedication to delivering exceptional guest experiences, this could be your chance to shine. Lead our front office team, coordinate operations, and drive success at our beautiful Bay of Islands property. If you're ready to take the next step in your career with us, apply today. The Front Office Manager role offers an exciting opportunity for the experienced hospitality professional looking to take the next step in their career. Key Tasks & Responsibilities The Front Office Manager role will involve: * Oversight of the running of the department including determining work requirements and allocation of duties. * Preparation and maintenance of Front Office department rosters and attendance records. * Planning, budgeting, and ordering for the Front Office department. * Oversight of day-to-day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards. * Taking a proactive approach to implementing service improvements to drive departmental success. Skills, Experience & Qualifications Required * 2-3 years relevant Front Office experience, with at least 2 years in a supervisory role, and * An LCQ qualification, and a current Managers Certificate, and * Excellent verbal communication skills. Why Choose Scenic Hotel Group? We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country. We Do IT: Now, Right, Together, and Sustainably Now: We act fast "Now" for exceptional guest experiences Right: We get it "Right" from the start, with ongoing training to elevate our service quality. Together: We grow "Together" in a team that boosts our work and guest experiences. Sustainably: We're fully committed to "Sustainability" driving a positive impact for our planet. Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now! For more opportunities within our group, visit: *******************************************

The Office Manager will organize and coordinate office administration and procedures, to ensure organizational effectiveness, efficiency, and safety throughout the corporate offices. The Office Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, front desk staff supervision and task delegation of certain administrative duties. The Office Manager reports to the Vice President of Human Resources. Qualifications Office ordering - Oversee office supplies inventory Keurig Coffee Supplies Accounting checks & envelopes FedEx Supplies (envelopes, Packs, Boxes) Printer toner, copy paper General supplies from Sam's/Amazon H-E-B online ordering for the office, CEO, & COO Keurig coffee machine maintenance and service Point of contact for vendors Front desk supervision FedEx Invoice Control and Organization Incoming and outgoing shipments Mail Receiving, sending, distributing Spreadsheet for reimbursement Breakroom & conference room upkeep Verify workrooms are stocked, neat, and organized All payables for the Commercial Management Services division Drive to complete bank deposits, tax payments and errands as assigned Copies, scans, files etc. as assigned Answer phones, transfer calls and take messages Maintain files such as the extension list, receipts, logs, and invoices Embassy Record Management point of contact, record keeping, boxing, and storing Ensure that refrigerators and breakrooms are stocked

As the Front Office Supervisor, you will be the focal point for directing our Guest Satisfaction initiatives and oversee the operations of our Front Office in the morning or evening. You will assure that all team members deliver the finest customer service to all our guests and will personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. As a Guest Services/Front Office Supervisor, you are responsible for assuring property operation meets internal audit standards, which includes but is not limited to coordinating guest, overseeing the guest services department, monitoring payroll hours and reports, completing reports and paperwork, coordinating the arrival and departure of all guests and organized groups and handling any other front office tasks. Responsibilities · Spot checking of guest and public areas to ensure standards are maintained · Supervise and ensure completion of all duties of Front Office staff. · Ensure proper supply levels are maintained and ordered in a timely manner. · Provide daily hands on leadership and guidance to desk staff. · Promote teamwork · Ensure strong communications between all departments. · Notify maintenance of any deficiencies found in any areas and ensure they are addressed. · Report all accidents and incidents, logging all information · Adjust daily staffing levels and priorities according to business levels. Guest Services · Maintain guest service as the driving philosophy of the hotel. · Personally demonstrate a commitment to guest service by responding to guests' needs. · IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED. · Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs. · Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. · Ensure hotel standards contribute to the delivery of consistent guest service. · Ensure every guest has a memorable, positive guest experience Front Desk Management · Act as manager on duty for hotel and manage front desk operations. · Ensure front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer system. · Ensure front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. · Produce accurate financial reports on time. Work schedule 8 hour shift Weekend availability On call Supplemental pay Bonus pay Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Employee discount Paid training

WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who - in turn - aspire to bring quality of life into our guests' lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row! Be Bold, Be Inspired, Be You. Job Description WHAT YOU WILL BE DOING: You are an inspiring emerging leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you're often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples' lives - and it just so happens you'll be doing just that in an award-winning hotel. The Front Office Supervisor will support the Front Office Manager by leading our Front Office & Swiss Service team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest. To support the Front Office Manager in all aspects of the department and inspiring the Front Office team to follow all service standards To consistently offer professional, friendly and engaging service while creating heartfelt experiences To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation To develop colleagues through a meaningful training program To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort's standards Communicate internal and external guest requests via applicable resort software Maintain and monitor the Royal Service software system Ensure all requests logged in the Royal Service software are followed up according to the hotel's standards Any other tasks that may be assigned This role requires availability for flexible scheduling, including morning, evening, overnight, weekend, and holiday shifts. Physical aspects of the position include but are not limited to the following: Frequent standing, walking and sitting throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Qualifications YOUR EXPERIENCE AND SKILLS INCLUDE: Previous PMS experience preferred Computer savvy in Microsoft Window applications an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information WHAT IS IN IT FOR YOU: Hourly Rate for Position: $28.94 Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world! Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

Reports to : AGM/GM Department: Rooms WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION The Front Office Supervisor (FOS) at Hyatt House Evanston is responsible for ensuring exceptional service is provided to all guests. The FOS will oversee the operations of the front desk department, train and supervise the team to maintain superior customer service standards, and ensure the hotel runs smoothly to achieve the highest level of guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Services: Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS). Cash Handling: Handle cash transactions accurately, ensuring precise hotel charges andmaintainingthorough accounting records. Team Leadership: Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations. Inventory Management: Assist the Director of Operations or Assistant General Manager with ordering supplies and managing market items. Sales & Reservations:Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue. Customer Relations:Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone. Telephone Operations:Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service. Front Desk Operations:Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations. Checklists & Documentation: Complete shift checklists diligently to ensure all shift responsibilities are accurately handled. Maintain the front desk log book to facilitate communication and report any issues to incoming shifts and supervisors. Guest Mail & Messages: Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly. Market Attendant: Serve as a cashier and attendant in the market area asrequired. Management Responsibility: Act as Manager on Duty in the absence of executive committee members or the Front Desk Manager. Safety & Security: Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff. Incident Reports: Write guest incident reports as needed and maintain security for guests and property. Physical Requirements: Able to stand for long periods, walk throughout the workday, and perform tasks that require reaching, bending, pushing, pulling, and twisting. Other Duties: Perform other duties as assigned by management to support hotel operations. QUALIFICATIONS Education: High School Diploma, GED, or equivalent work experience. Customer Service: Friendly demeanor with excellent communication and customer service skills. Organizational Skills: Strong organizational and prioritization skills. Technical Skills: Prior experience using Windows-based software preferred. Physical Abilities: Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching. Experience:Previousfront desk or hospitality experience is preferred.