Front Office Manager jobs at Sage Hospitality Group

OBJECTIVE The Front Office Manager is responsible for supporting the Asst. Director of Rooms with the successful operation and administration of Front Office and staff to ensure that departmental goals and objectives are met. This leadership role will as needed support as a Manager on Duty, responding to guest incidents as well as emergency situations. The Front Office Manager is responsible for ensuring that all Front Office operations are carried out seamlessly and consistently, while also developing elevated quality standards for Concierge, Guest Services, Front Desk, and Adventure Concierge (Recreation). The role's focus includes but is not limited to the supervision, training/ development, coaching/ disciplinary corrective action, staff engagement, resort programming growth, and policy implementation and enforcement. The Front Office Manager must ensure awareness of all departments throughout the Hotel in order to assist with the seamless movement and on-site experience of Hotel Guests, Attendees, and Patrons - within the Aspen Meadows Resort and greater Aspen Institute campus. In addition to providing exceptional service from time of reservation, through the hotel stay, and post-departure, the overall financial accuracy and simultaneous maximization of departmental profit is expected. ESSENTIAL JOB FUNCTIONS Supervise the activities and the service delivery levels of the Concierge, Guest Services Agents, and Front Desk Teams. Responsible for the selection, training and development of the personnel within the Front Office Team. Able to exercise the hire and fire discretion within Aspen Meadow's policies. Operate the department within Aspen Meadow's policies as they relate to the ethical codes, standards of good business practice and local laws and regulations. Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Schedule staff based on occupancy and resort activity, maintain productivity and labor costs within budgets while monitoring daily overtime. Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels and business needs. Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department. Directly contact respective personnel and relay any deficiencies that are to be corrected. Coach, counsel and discipline as needed and effectively recommend suspension and/or termination. Ensure the timely completion of performance appraisals. Provide direct service to guests as needed, including, but not limited to, checking in guests, answering phones, billing, reservation adjustments, etc. Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation. Establishes consistent standard operating procedures. Ensure cash handling policies are followed. Maintains Guest Glitch Reports and ensures proper follow-up accordingly. Responsible for Unifocus Survey scores, reviews the scores with the staff, site areas for improvement, create incentives In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Move throughout operation to visually monitor and take action to ensure guest experience and service standards are met. Give guidance toward improvement and make necessary adjustments for consistency. Ensure compliance aligned to partnered audit standards. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Assist in organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff, such as pre-arrival and daily operational information and guest recovery opportunities. Schedule and direct staff in their work assignments. Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. AP/ Vendor/ checkbook/ invoicing Support the Housekeeping Operation when needed. Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level. Additional duties as necessary and assigned. EDUCATION/EXPERIENCE High school or equivalent education required; Bachelor's Degree preferred. Minimum three years management experience with at least three years in management at progressively higher levels of responsibility. Significant attention to detail and strong verbal/ written communication skills critical. Computer skills (Microsoft Office 365) required; experience with OPERA Cloud, Nuvola/ Alice, ProfitSword. EZFacility, Sertifi, and Salto preferred. Complete understanding of bottom-line profitability and budget goals required. REQUIREMENTS Beyond the below listed requirements, this role may be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; facilitate problem resolution involving several variables. Must be able to speak, read, write and understand English. Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying frustration. Maintain discretion and security for the hotel and guests. Have a flexible schedule that can work any shifts in addition to supporting with needed staffing coverage in the instance of call-offs (including Overnight/ Night Audit). Must possess basic computer and technology operation skills. Excellent communication skills; for both internal and external functions. Ensure all Front Office quality standards (including partnered affiliates) are complied with and that policies and procedures are consistently applied. Responsible for the financial management of the operation. Maintain profitability of Rooms Operation to support overall hotel operation. Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required. Handle all disciplinary counseling as needed in accordance to policy. Motivate staff and establish a productive and positive work environment. Follow and support Salamander Vision, Mission Statement and Core Values. Follow the company's employee handbook for rules and regulations. Serve as Manager on Duty when General Manager and Asst Director of Rooms are absent PHYSICAL DEMANDS Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to bend, stoop, squat and stretch to fulfill handling of luggage/ packages and fulfill cleaning/inspection tasks, occasionally. WORK ENVIRONMENT Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures i.e. The Front Drive (-2°F) or Golfcart operations (+90°F), possibly for one hour or more. Must be able to change activity frequently and cope with interruptions. Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis. Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Job Description OBJECTIVE The Front Office Manager is responsible for supporting the Asst. Director of Rooms with the successful operation and administration of Front Office and staff to ensure that departmental goals and objectives are met. This leadership role will as needed support as a Manager on Duty, responding to guest incidents as well as emergency situations. The Front Office Manager is responsible for ensuring that all Front Office operations are carried out seamlessly and consistently, while also developing elevated quality standards for Concierge, Guest Services, Front Desk, and Adventure Concierge (Recreation). The role's focus includes but is not limited to the supervision, training/ development, coaching/ disciplinary corrective action, staff engagement, resort programming growth, and policy implementation and enforcement. The Front Office Manager must ensure awareness of all departments throughout the Hotel in order to assist with the seamless movement and on-site experience of Hotel Guests, Attendees, and Patrons - within the Aspen Meadows Resort and greater Aspen Institute campus. In addition to providing exceptional service from time of reservation, through the hotel stay, and post-departure, the overall financial accuracy and simultaneous maximization of departmental profit is expected. ESSENTIAL JOB FUNCTIONS Supervise the activities and the service delivery levels of the Concierge, Guest Services Agents, and Front Desk Teams. Responsible for the selection, training and development of the personnel within the Front Office Team. Able to exercise the hire and fire discretion within Aspen Meadow's policies. Operate the department within Aspen Meadow's policies as they relate to the ethical codes, standards of good business practice and local laws and regulations. Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Schedule staff based on occupancy and resort activity, maintain productivity and labor costs within budgets while monitoring daily overtime. Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels and business needs. Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department. Directly contact respective personnel and relay any deficiencies that are to be corrected. Coach, counsel and discipline as needed and effectively recommend suspension and/or termination. Ensure the timely completion of performance appraisals. Provide direct service to guests as needed, including, but not limited to, checking in guests, answering phones, billing, reservation adjustments, etc. Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation. Establishes consistent standard operating procedures. Ensure cash handling policies are followed. Maintains Guest Glitch Reports and ensures proper follow-up accordingly. Responsible for Unifocus Survey scores, reviews the scores with the staff, site areas for improvement, create incentives In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Move throughout operation to visually monitor and take action to ensure guest experience and service standards are met. Give guidance toward improvement and make necessary adjustments for consistency. Ensure compliance aligned to partnered audit standards. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of parties involved. Assist in organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff, such as pre-arrival and daily operational information and guest recovery opportunities. Schedule and direct staff in their work assignments. Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. AP/ Vendor/ checkbook/ invoicing Support the Housekeeping Operation when needed. Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level. Additional duties as necessary and assigned. EDUCATION/EXPERIENCE High school or equivalent education required; Bachelor's Degree preferred. Minimum three years management experience with at least three years in management at progressively higher levels of responsibility. Significant attention to detail and strong verbal/ written communication skills critical. Computer skills (Microsoft Office 365) required; experience with OPERA Cloud, Nuvola/ Alice, ProfitSword. EZFacility, Sertifi, and Salto preferred. Complete understanding of bottom-line profitability and budget goals required. REQUIREMENTS Beyond the below listed requirements, this role may be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; facilitate problem resolution involving several variables. Must be able to speak, read, write and understand English. Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying frustration. Maintain discretion and security for the hotel and guests. Have a flexible schedule that can work any shifts in addition to supporting with needed staffing coverage in the instance of call-offs (including Overnight/ Night Audit). Must possess basic computer and technology operation skills. Excellent communication skills; for both internal and external functions. Ensure all Front Office quality standards (including partnered affiliates) are complied with and that policies and procedures are consistently applied. Responsible for the financial management of the operation. Maintain profitability of Rooms Operation to support overall hotel operation. Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required. Handle all disciplinary counseling as needed in accordance to policy. Motivate staff and establish a productive and positive work environment. Follow and support Salamander Vision, Mission Statement and Core Values. Follow the company's employee handbook for rules and regulations. Serve as Manager on Duty when General Manager and Asst Director of Rooms are absent PHYSICAL DEMANDS Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to bend, stoop, squat and stretch to fulfill handling of luggage/ packages and fulfill cleaning/inspection tasks, occasionally. WORK ENVIRONMENT Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures i.e. The Front Drive (-2°ree;F) or Golfcart operations (+90°ree;F), possibly for one hour or more. Must be able to change activity frequently and cope with interruptions. Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis. Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Are you ready to join StepStone Hospitality in this new year? Located in Cranberry Township and with Andy Warhol Museum reachable within 21 miles, Hampton Inn & Suites Cranberry Township provides a fitness center, non-smoking rooms, free WiFi throughout the property and a garden. The property is around 21 miles from Pittsburgh Children's Museum, 21 miles from PNC Park and 21 miles from David L. Lawrence Convention Center. The Front Office Manager works closely with the General Manager and the management members to · Maintain standards of quality guest service. · Oversees all problem resolution matters at the desk, breakfast area, operations area · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. - Ability to accurately use various office and accounting software. Requirements · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Attend required meetings. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Understands and communicates the StepStone mission and core values. We are an Equal Opportunity Employer.

Requirements · Must have previous supervisory experience; hospitality experience preferred Must have a comprehensive knowledge of all hotel departments and functions. · Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations. · Must have exceptional mathematical and computer skills. · High school education and relevant training and experience required. Additional education preferred. · Ability to timely obtain any required licenses or certificates. · CPR training required; first aid training preferred. · Additional language ability preferred. Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned.

Salary Range: $70-80k : Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment Position Summary: Manages all Front Office operations to ensure outstanding guest service and financial profitability. Builds and manages teams effectively. What You Will Accomplish Duties & Responsibilities Primary Responsibilities/Essential Functions: Manages all Front Office operations (may include guest service and registration, room inventory and availability, PBX/communications, and bell operations.) Responsible for planning department goals and directing team members to achieve results. Provides guidance and direction to ensure overall departmental success. Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings. Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward. Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly. Initiates and implements up-selling techniques to promote services and facilities to maximize room occupancy and overall revenue. Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Ensures staff is kept informed about policies and procedures. 7. Resolves customer complaints and anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and team member performance to ensure high levels of customer satisfaction and quality. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict Front Office Mgr Template Final 9-30-15.docx Page 2 of 3 compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job Other Responsibilities/Supportive Functions: Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy. Approves leave and time away from work within company policy. Enters schedules and monitors timecards for accuracy. Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service. Monitors and maintains the Front Office systems and equipment to ensure their optimum performance. Runs and analyzes various reports to monitor customer satisfaction, occupancy, revenue, competitive situations, etc. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Attends all required meetings. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. What You Will Bring Qualifications (relevant experience, education and training): High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired. Five or more years related Front Office experience and one year as Supervisor/Assistant Manager in similar setting. Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction. Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Able to use mathematics to solve problems. Requires ability to use computers programmed with accounting software to record, store and analyze information. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. Front Office Mgr Template Final 9-30-15.docx Page 3 of 3 Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Able to work independently with minimal guidance and as part of a team. 11. Completes all required training as scheduled. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Must maintain a clean appearance and professional demeanor. Special Skills & Abilities/Mental and Physical Demands: While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate telephone/office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. Repetitive motions are made while entering data into computers. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Lifting is occasionally required to move luggage and equipment. Exerts up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The team member is required to have close visual acuity to view telephone console, computer terminal, documents and guests. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Details Piccadilly Inn - Fresno, CA $64680.00 - $70000.00 Salary/year Description About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. *************************************** Primary mission: Direct and supervise the daily operations of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. SCOPE OF WORK + TEAM Reports to Front Office Manager Perform special projects and other responsibilities as assigned. Participate in hotel committees, MOD program and task force assignments. Assist the General Manager in all areas requested and act in his/her place during his/her absence RESPONSIBILITIES Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests. Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. Organize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations. Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist. Qualifications EXPERIENCE: Prior Experience: 3+ years of employment in a related position with this company or other organization(s). IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred. Ability to operate a computer, calculator, phone switchboard/console, printer, radio-blue tooth Education: Two-Year College Degree or equivalent required Subject Expertise: Requires thorough knowledge of the Front Office Operation Requires Supervisory/Management skills Must maintain a warm and friendly demeanor; maintains composure and objectivity when needed Very good telephone and guest relations etiquette and skills Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. Must be service oriented with excellent customer service and sales skills Must be able to effectively communicate to guests, management, and coworkers Good written/verbal communication skills; Must be energetic and outgoing Must possess excellent interpersonal and organizational skills Must be able to follow directions with attention to detail, speed and accuracy Must be a team player with the ability to work under minimal supervision Must be able to multi-task in a fast-paced work environment Must be able to understand and work with basic financial information and solve basic arithmetic problems Must be able to type 45 wpm and have the ability to input data and access information on the computer Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. Demonstrate a working knowledge of all company safety and security procedures. Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position Employee Rates at all of Springboard Hospitality's 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Springboard Hospitality Core Values: CONNECTED. We are plugged into people, technology and the cutting edge of culture. INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Hotel : Springfield University Plaza 333 John Q. Hammons Pkwy Springfield, MO 65806 Full time Compensation Range : $48,000.00 - $51,000.00 _Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors._ **What's in it for you?** The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. + **Career Growth & Learning** - 40% of our management hires are internal promotions! + **Invest in Your Future** - 401(k) plan with company match. + **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options. + **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations + **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services. + **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs. **Job Description** What You Will Do: - Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance. - Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty. - Collaborate across departments to deliver seamless service and operational excellence. - Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities. - Maintain brand and cleanliness standards, stepping in to support operations when needed. - Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times. What We Are Looking For: - 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly. - 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team. - High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required. - Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro. - Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift). - Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you. What Atrium Leadership Looks Like: - Accountable Achiever - You own your results and celebrate your wins. - Agile Thinker - You adapt quickly and solve problems creatively. - Talent Curator - You grow people, not just teams. - Transparent Leader - You lead with honesty and clarity. - Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do. Why Atrium? Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road." ___________________________________________ Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: ************************************************ Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: **Service** We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. **Perseverance** We will be better today than we were yesterday. **Inclusion** We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. **Respect** We treat others the way we would like to be treated. **Innovation** We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. **Teamwork** Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. **Come grow with us!**

About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. *************************************** Primary mission: Direct and supervise the daily operations of the hotel's front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. Position also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. SCOPE OF WORK + TEAM * Reports to Front Office Manager * Perform special projects and other responsibilities as assigned. * Participate in hotel committees, MOD program and task force assignments. * Assist the General Manager in all areas requested and act in his/her place during his/her absence RESPONSIBILITIES * Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control suites to ensure suites and special blocks are handled correctly. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests. * Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures. * Performing front desk supervisor duties; handling cash, making change and balancing an assigned house bank. Accept and record vouchers, credit cards/travelers checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. * Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion. * Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. * Organize and coordinate all front office meetings. Attend mandatory hotel meetings, representing the front office in the absence of the Director of Front Office Operations. * Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service. * Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction. * Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. * Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist. Qualifications EXPERIENCE: * Prior Experience: * 3+ years of employment in a related position with this company or other organization(s). * IT Expertise: * Advanced knowledge of computer software (including Microsoft Office, outlook, Oprah PMS) and web analytics tools is preferred. * Ability to operate a computer, calculator, phone switchboard/console, printer, radio-blue tooth * * Education: * Two-Year College Degree or equivalent required * Subject Expertise: * Requires thorough knowledge of the Front Office Operation * Requires Supervisory/Management skills * Must maintain a warm and friendly demeanor; maintains composure and objectivity when needed * Very good telephone and guest relations etiquette and skills * Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. * Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. * Must be service oriented with excellent customer service and sales skills * Must be able to effectively communicate to guests, management, and coworkers * Good written/verbal communication skills; * Must be energetic and outgoing * Must possess excellent interpersonal and organizational skills * Must be able to follow directions with attention to detail, speed and accuracy * Must be a team player with the ability to work under minimal supervision * Must be able to multi-task in a fast-paced work environment * Must be able to understand and work with basic financial information and solve basic arithmetic problems * Must be able to type 45 wpm and have the ability to input data and access information on the computer * Must be able to exercise confidentiality and discretion. OTHER EXPECTATIONS: * Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. * Demonstrate a working knowledge of all company safety and security procedures. * Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. * Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. Benefits: Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Full Time Benefits * Competitive Base Salary * PTO * Medical, Dental, Vision, Life, Pet Insurance * 401K * Costco Membership * Bereavement Leave * Management Contract Referral Program * Education Assistance Additional Per Position * Employee Rates at all of Springboard Hospitality's 35+ Hotels * Monthly Cell Phone Stipend * Dry Cleaning Services * Hotel Level Executive Bonus Program * Retention Bonuses * Lead Share Program * Associate of the Month/Quarter & Company-wide Associate of the Year Programs * Associate Referral Bonus Program Springboard Hospitality Core Values: * CONNECTED. We are plugged into people, technology and the cutting edge of culture. * INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. * COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. * PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. * DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

Support Front Office Manager , act as manager on duty, attend to guest needs, including but not limited to, guest registration, check-out and cashiering. ESSENTIAL JOB FUNCTIONS Greet and welcome guests upon arrival. Ensure efficient guest registration, check out and telephone service. Guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks for owners/members. Observe Front Desk and Guest Services Agents and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Answer phone in a timely manner. Respond & process requests for late check out, room changes, lockouts, billing inquiries, internet issues, and extension of stay. Keep activity log updated to allow for proper follow-up. Ensure guest satisfaction, utilizing the empowerment certificates when appropriate. Ensure all necessary reports and forms are completed during shift. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions. Book reservations for guests who approach the Front Desk. EDUCATION/EXPERIENCE High school or equivalent education required. Minimum one year of supervisory experience in a Hospitality setting. REQUIREMENTS Must be able to speak, read, write and understand English Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Shifts will depend on operational needs, AM availability strongly preferred. PHYSICAL DEMANDS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 25 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. WORK ENVIRONMENT Must be able to work effectively in a stressful environment, communicate with others, and effectively deal with customers. Must be able to change activity frequently and cope with interruptions. ***Housing options may be available Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, and part-time employees after working 1000 total hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis. Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company's values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized. Key Responsibilities: Leadership & Culture Uphold and role model the company's values, encouraging the team to embody collaboration, intuitive service, and trans-local hospitality. Foster an environment of continuous growth through coaching, mentoring, and development. Actively participate in recruiting, training, scheduling, supervising, and motivating Guest Services associates. Create a transparent and inclusive team culture through daily line-ups, weekly leadership meetings, and monthly departmental meetings. Guest Experience Demonstrate a passion for hospitality, coaching the team to deliver exceptional service in every guest interaction. Encourage creative problem-solving to accommodate guest requests whenever possible. Serve as a tour guide for all hotel experiences, using intuition to personalize each guest's stay. Execute property events and activations for in-house and future guests. Operations & Collaboration Collaborate with the team to complete daily tasks and uphold service standards. Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards. Monitor reservation channels to ensure accurate and detailed guest information is captured. Maintain proper par levels of operational supplies within budget guidelines. Safety & Emergency Preparedness Be knowledgeable in all matters related to guest and associate safety, security, and well-being. Respond swiftly and effectively to emergencies, ensuring all associates are trained and compliant with safety protocols. Strategic Partnership Act as a key partner to the General Manager and operations leadership team, aligning on priorities and supporting a unified guest experience strategy. Maintain regular communication with the General Manager to provide updates, share insights, and adapt to operational needs. Champion hotel-wide initiatives (e.g., Lobby Ambassador, Manager on Duty programs), ensuring effective communication and training across the team. Qualifications: Proven experience in hotel front desk or guest services leadership. Strong interpersonal and communication skills. Ability to lead, inspire, and develop a high-performing team. Proficiency in hotel management systems and reservation platforms. Flexible schedule, including weekends and holidays. Passion for hospitality and attention to detail. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

The Front Desk Manager oversees the daily operations of the front desk to ensure exceptional guest service and smooth administrative processes. This role is responsible for managing front desk staff, handling guest concerns, and ensuring that all front office procedures are followed efficiently and professionally. Uphold and role model the company's values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism Encourage your team to find creative solutions in order to accommodate guest requests whenever possible Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes, enabling you to add a personalized touch that creates a special memory Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests' needs Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department Execute the delivery of property events to in-house guests and future guests Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department's key priorities Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol Champion departmental and hotel-wide initiatives and best practices (e.g., Lobby Ambassador, and Manager on Duty programs) by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr. Belmont, NC 28012 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Job Details Hilton Garden Inn DFW North Grapevine - Grapevine, TX Full TimeDescription Our Front Office Manager: Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Participates in the preparation of the hotels annual budget. Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines Note: Other duties as assigned by General Manager or Area Director

Tru By Hilton Mooresville Lake Norman | 117 Alcove Rd. Mooresville, NC 28117 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels , we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Aloft - Mooresville/ Lake Norman | 109 Alcove Road Mooresville, NC 28117 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Tru By Hilton Mooresville Lake Norman | 117 Alcove Rd. Mooresville, NC 28117 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Front Office Manager to oversee front desk operations, manage a high-performing team, and ensure a seamless guest experience. If you thrive in a fast-paced environment and excel at team leadership, organization, problem-solving, and enjoy working with top hospitality brands this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Team Development & Leadership: Supervise and train front desk staff, including receptionists, concierge, and bell staff. Set clear performance expectations, conduct regular evaluations, and provide coaching. Foster a positive, team-oriented work environment that enhances guest services. Lead by example by delivering exceptional customer service and professionalism. Guest Services & Experience: Ensure a warm and efficient check-in/check-out process for all guests. Handle guest inquiries, requests, and concerns with professionalism and efficiency. Monitor guest feedback, addressing service improvements and implementing corrective actions. Collaborate with other departments to ensure seamless communication and cooperation. Reservations & Revenue Management: Oversee reservation processes, ensuring accuracy and efficiency in bookings. Implement strategic pricing and upselling opportunities to maximize occupancy and revenue. Monitor room availability, arrivals, and departures to facilitate smooth operations. Work closely with the sales and marketing team to make guest bookings and optimize revenue. Front Office Operations & Compliance: Develop and enforce standard operating procedures for the front office team. Maintain accurate records of guest accounts, financial transactions, and room inventory. Ensure the front desk and lobby area remain clean, professional, and welcoming. Enforce hotel policies, security measures, and emergency procedures to ensure guest safety. Budgeting & Financial Management: Assist in preparing and managing the front office budget to control costs effectively. Monitor departmental expenses, optimizing resource allocation and inventory management. Analyze financial reports and implement strategies to maximize revenue and minimize expenses. Collaborate with accounting to ensure accurate billing and financial reconciliations. Education, Skills and Abilities: Education: Bachelor's degree in hospitality management or related field preferred. Experience: 2+ years of supervisory experience in front office, guest services, hospitality management or in a similar leadership role. Leadership & Communication: Strong ability to train, mentor, and manage front office staff effectively. Guest Relations: Strong ability to interact with guests, resolve complaints, and enhance guest experiences. Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions. Technical Proficiency: Familiarity with hotel property management systems (PMS) and reservation software. Revenue & Financial Acumen: Understanding of revenue management, budgeting, and reporting. Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays. Physical Requirements: Ability to stand and walk for extended periods during shifts. Ability to lift and carry up to 25 lbs., including luggage and office supplies. Frequent bending, reaching, and handling front desk equipment and materials. Comfortable working in a high-energy, guest-facing environment. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Peachtree Group is thrilled to introduce the BRAND NEW Home2 Suites by Hilton in Ashburn, VA! Join us as we open the doors to a vibrant, modern hotel designed to bring fresh energy, exceptional service, and true hospitality to the heart of Ashburn. We are looking for a dedicated Front Office Supervisor to lead our guest services team and help shape unforgettable guest experiences. The Front Office Supervisor plays a key role in ensuring smooth and efficient front desk operations. Supervise daily shift processes ensuring all team members adhere to standards operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

As the Front Office Supervisor, you will be the focal point for directing our Guest Satisfaction initiatives and oversee the operations of our Front Office in the morning or evening. You will assure that all team members deliver the finest customer service to all our guests and will personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. As a Guest Services/Front Office Supervisor, you are responsible for assuring property operation meets internal audit standards, which includes but is not limited to coordinating guest, overseeing the guest services department, monitoring payroll hours and reports, completing reports and paperwork, coordinating the arrival and departure of all guests and organized groups and handling any other front office tasks. Responsibilities · Spot checking of guest and public areas to ensure standards are maintained · Supervise and ensure completion of all duties of Front Office staff. · Ensure proper supply levels are maintained and ordered in a timely manner. · Provide daily hands on leadership and guidance to desk staff. · Promote teamwork · Ensure strong communications between all departments. · Notify maintenance of any deficiencies found in any areas and ensure they are addressed. · Report all accidents and incidents, logging all information · Adjust daily staffing levels and priorities according to business levels. Guest Services · Maintain guest service as the driving philosophy of the hotel. · Personally demonstrate a commitment to guest service by responding to guests' needs. · IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED. · Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs. · Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. · Ensure hotel standards contribute to the delivery of consistent guest service. · Ensure every guest has a memorable, positive guest experience Front Desk Management · Act as manager on duty for hotel and manage front desk operations. · Ensure front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer system. · Ensure front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. · Produce accurate financial reports on time. Work schedule 8 hour shift Weekend availability On call Supplemental pay Bonus pay Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Employee discount Paid training

Job Details 619 - Southlake Hilton - Southlake, TX Full Time AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out. Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system. Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard. Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment. Be familiar and able to perform duties on all shifts, including Night Audit and PBX. Manager on Duty (MOD) in absence of Front Office Manager Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by management. Qualifications KNOWLEDGE, SKILLS & ABILITIES Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Two years combined prior front desk and supervisor experience. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Standing 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.