Guest Services Agent jobs at Sage Hospitality Group - 537 jobs

Hotel :Hilton Charlotte Airport 2800 Coliseum Centre Drive. Charlotte, NC 28217 Part time. Compensation Range : $17.30-19.00/hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specifi Night Auditor, Auditor, Night Shift, Accounting, Audit

Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable. Communication Champ: You know how to get the Front Desk, Agent

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Suite, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Suite, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Hotel, Auditor, Night, Audit, Retail

Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo Night Auditor, Auditor, Night, Audit, Retail

Hotel :Portland Holiday Inn 8439 NE Columbia Blvd. Portland, OR 97220 Full time. Compensation Range : 18.00 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Front Desk Associate, Front Desk, Associate

Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.

Job Summary: Handle customer inquiries both in person and by phone, provide information and assistance to members, staff and guests according to established procedures. Essential Duties and Responsibilities include the following, but are not limited to: Meet and greet all visitors in a pleasant, courteous and professional manner. Assist guests, members and associates with inquiries and directions. Assist club members with all dining and club activity reservations. Document and circulate to staff all reservations. Maintain communication flow between reservation desk and appropriate staff members. Inform managers and chef of updated reservation count. Attend to special catering orders for club members as needed. Calculate, document and communicate to staff all special and/or seasonal catering orders. Provide clerical support to the club members and departments that may include but are not limited to: faxing, copying, preparation of outgoing mail and packages. Assist with the publication and distribution of the club newsletter. Compose, type, proofread and copy memos and other documents. Maintain basic logs and perform data entry. Coordinate pickup and delivery of express mail services (FedEx, USPS) Job Requirements include the following, but are not limited to: Conduct the day-to-day operations of the office in a business-like, ethical and professional manner. Strive to exceed customer service expectations of members, guests and associates. Maintain good working relationship with club members, employees and all customers. Accurately type 30 words per minute. Proficient in Microsoft Word and Excel. Operate office equipment, including copiers, facsimile machines and computers; input and retrieve data and text; and organize and maintain filing. Possess effective oral and written communication skills including the ability to clearly express thoughts to others and exchange information. Utilize a clear speaking voice in the English language. Maintain confidentiality of files and other documents. Dress appropriately for position; professional manner and well groomed. Establish and maintain a clean and professional workspace. Demonstrate record of good work attendance and reliability; regular and punctual in attendance. Demonstrate flexibility in work habits and work schedule. Use time effectively; complete work in a timely manner. Comply with company policies and procedures as established in the Employee Handbook or as demonstrated as common practice. Seek to improve self in knowledge and skills Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, see and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES: Create bespoke experience for guests. Responsible for all reservation activity ensuring that the reservation lines are attended always. Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). Properly access all functions of the reservations system according to established procedures. Courteously answer inquiries and accept reservations over the phone Maximize revenue by utilizing suggestive selling and up-selling techniques. Demonstrate advantages and create value for our guests. Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. Assist where necessary to ensure optimum service is provided to guests, visitors and other departments. Work closely with several departments in coordinating reservations, sales and rate strategy. Support other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Assist in one stop reservation service (including restaurant, spa, etc.) Assist in prearrival process for all guests (email/phone) Assist in answering PBX call into hotel. SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required High School Diploma or equivalent Prior luxury hospitality experience preferred Ability to multitask between different computer systems. Must possess computer skills Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette Ability to accurately input and access data into hospitality software Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays QUALIFICATION: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contribution Voluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability 401 k retirement plan Travel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Prepare night audit daily and respond to any online reviews Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Make rental calls to notify owners whether their villa has been rented or not Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments Daily post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and service requests in SPI promptly Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure

Join the team at Holiday Inn Boston Cambridge Area as a Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back. Responsibilities Greet and welcome guests upon arrival and departure in a professional and courteous manner. Assist guests with check-in and check-out procedures efficiently and accurately. Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction. Manage reservations, cancellations, and room assignments using the hotel's reservation system. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Process payments and handle billing transactions securely and accurately. Maintain cleanliness and organization of the front desk area. Promote hotel services, amenities, and local attractions to guests. Requirements Minimum of (1) year experience in guest service or hospitality preferred. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and a positive attitude. Proficiency with computers and reservation software is a plus. Availability to work flexible hours, including nights, weekends, and holidays. Benefits Competitive hourly wage of $19.00-$19.00 paid bi-weekly. Opportunities for career growth and advancement within the company. Employee discounts on hotel stays and amenities. Supportive and inclusive team environment. Dental and Vision 401(k) Free employee parking About the Company The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality for both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

←Back to all jobs at Scenic Property Group Guest Service Agent Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Front desk and guest services agent at Embassy Suites Dallas Love Field. Responsible for checking in and out guests at an airport property. You would also be responsible for maintaining guest satisfaction and displaying exemplary hospitality. Duties would include running daily reports and shift checklists as well as co-ordinating pick up and drop offs with our shuttle drivers. We are looking for a candidate with a passion for interacting with guests and bringing that Hilton WOW factor. You must have an ability to stand and move on your feet for an 8 hour period and previous hotel and/or PEP PMS experience is greatly appreciated but not required. Please visit our careers page to see more job opportunities.

The ideal candidate will possess previous experience in the hospitality industry and exceptional customer service skills, ensuring that every guest receives exceptional service from the moment they arrive. This role is pivotal in creating a welcoming atmosphere and maintaining efficient operations at the front desk. If you have customer service experience or thrive in fast-paced environments and excel in guest relations, we encourage you to apply. Responsibilities Greet guests warmly upon arrival and provide them with information about the hotel and its amenities. Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain a clean and organized front desk area to enhance the guest experience. Operate multi-line phone systems, responding promptly to calls and directing them as necessary. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with other departments to ensure seamless guest services and satisfaction. Assist with reservations, cancellations, and modifications while providing personalized service to guests. Uphold high standards of phone etiquette when communicating with guests over the phone. Qualifications Previous experience in a front desk role within a hotel or resort setting is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in hospitality management principles; knowledge of night audit processes is a plus. Excellent phone etiquette and experience operating multi-line phone systems. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing guest accounts and requests. Join our team as a Front Desk Associate where your passion for hospitality will shine through every interaction!

Job Description The ideal candidate will possess previous experience in the hospitality industry and exceptional customer service skills, ensuring that every guest receives exceptional service from the moment they arrive. This role is pivotal in creating a welcoming atmosphere and maintaining efficient operations at the front desk. If you have customer service experience or thrive in fast-paced environments and excel in guest relations, we encourage you to apply. Responsibilities Greet guests warmly upon arrival and provide them with information about the hotel and its amenities. Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain a clean and organized front desk area to enhance the guest experience. Operate multi-line phone systems, responding promptly to calls and directing them as necessary. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Collaborate with other departments to ensure seamless guest services and satisfaction. Assist with reservations, cancellations, and modifications while providing personalized service to guests. Uphold high standards of phone etiquette when communicating with guests over the phone. Qualifications Previous experience in a front desk role within a hotel or resort setting is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in hospitality management principles; knowledge of night audit processes is a plus. Excellent phone etiquette and experience operating multi-line phone systems. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing guest accounts and requests. Join our team as a Front Desk Associate where your passion for hospitality will shine through every interaction!

Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations. Responsibilities: Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer. Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities. File guest correspondence or other reservation documentation as needed Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. Coverage and execution of Front Desk duties as needed Generate outbound call revenue Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage Follow all policy, procedures, and service standards. Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: Ability to converse coherently in English. Must be at least 18 years of age. 1-2 years of guest service/customer service experience required. Ability to deal with callers tactfully. Ability to use basic computer applications. Basic keyboarding proficiency. Ability to interact with diverse peoples and help resolve any issues. Ability to retain information. Ability to work in a fast-paced environment. Effective time management and organizational skills. Strong communications skills. Standing/Sitting for up to eight hours per shift Ability to workdays, nights, weekends, holidays.

$17.81 / hour Age requirement: 18+ Are you looking for a fun and rewarding job? Interested in meeting people from all over and gaining skills that will last a lifetime? Then Knott's Berry Farm is the place for you! Working at Knott's Berry Farm, you will have access to these amazing perks: Complimentary admission to Knott's Berry Farm and all Cedar Fair parks Earn complimentary tickets for your friends and family Discounts on food and merchandise Special events for associates only Building lifelong friendships Resume building skills Flexible schedule Employee recognition programs This position is responsible for operation of the front desk and completing all nightly tasks including posting room revenues, performing food and beverage audits, reconciling revenues and cash for daily operations, balance all cashier activities, and preparing and distributing all required daily and summary reports. Responsibilities: Posts room revenues. Performs food and beverage audit. Balances all cashier activity Prepares and distributes all required daily and summary reports. Reconciles revenues and cash for daily operations. Performs front office duties when required. Knows all Hotel safety and emergency procedures. Understands and adheres to credit card, check and cash handling procedures. Handles any guest request or concerns throughout the shift making sure we providing the best guest service. Takes breaks and meal periods with posted schedule, Knott's Berry Farm, and California State policies. Provides guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Six Flags' attendance requirements as outlined in Six Flags' attendance policies. Adheres to Six Flags' Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Other duties may be assigned. Qualifications: Must be a High School graduate, diploma or equivalent. Additional education in accounting is preferred. One year experience in hotel night audit preferred. Ability to work independently and exercise good judgement to resolve operational issues. Mathematical aptitude, including computer literacy, 10 key by touch and PC spreadsheet applications. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

Why us? The Embassy Suites by Hilton Denver Downtown and Convention Center Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED-certified hotel is within walking distance of the best attractions in the downtown area. The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! Submit your resume and application today! Rooms - This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation. Employee Benefits + Medical, Dental, & Vision Insurance for FTYR employees + 401(k) with Employer Matching + Discounted On-Site Downtown Parking + Hotel Discounts (Both Hilton & Sage Portfolio) Sage Values & Culture: At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits Medical, Dental, & Vision Insurance Free On-Site Parking Complimentary Employee Meals 401(k) with Employer Matching Hotel Discounts (Both Hilton & Sage Portfolio) Employee Recognition Events/Prizes Health Savings and Flexible Spending Accounts Basic Life and AD&D Insurance Paid Time off for Vacation, Sick Time, and Holidays Employee Assistance Program Opportunities for Career Growth and Development Sage Restaurant Concepts 25% Discount Sage Saving Spot ID: _2026-30267_ Position Type: _Regular Full-Time_ Property : _Embassy Suites Denver_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ Min: _USD $20.00/Hr._ Tipped Position: _No_ _Address_ : _1420 Stout St_ _City_ : _Denver_ _State_ : _Colorado_ EOE Protected Veterans/Disability