Sage Hospitality Group jobs in Houston, TX - 95 jobs

Why us? Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a signature restaurant, Rosalie, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space, Sloan/Hall luxury goods, and an all-natural salon. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply. Responsibilities + Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort. + Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system. + Handle guest inquiries, requests, and special arrangements with a keen attention to detail + Promote and upsell hotel services, amenities, and packages to enhance the guest experience. + Maintain the front desk area's cleanliness and organization to reflect our luxury standards. + Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly. + Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions. + Uphold security and privacy standards to ensure guest safety and confidentiality. + Foster a friendly, professional, and luxury-oriented atmosphere for guests. + Other duties on an as-needed basis Qualifications Education/Formal Training/Experience + Minimum of 6 months of front desk experience in a luxury hotel setting + Proficiency in using the OnQ property management system. + Exceptional interpersonal and communication skills + Strong problem-solving abilities and the ability to adapt in a fast-paced environment. + Impeccable grooming and professional appearance + Flexibility to work various shifts, including evenings, weekends, and holidays. + High school diploma or equivalent; hospitality or related degree preferred. + Certification in hotel front desk operations is a plus Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits + Comprehensive health and dental insurance + 401(k) retirement savings plan + Generous paid time off and holidays + Career advancement opportunities + Employee discounts on Hilton stays. + Ongoing training and development programs + Tuition Reimbursement … and much more! ID: _2026-30166_ Position Type: _Regular Part-Time_ Property : _C. Baldwin Houston_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ Tipped Position: _No_ _Address_ : _400 Dallas Street_ _City_ : _Houston_ _State_ : _Texas_ EOE Protected Veterans/Disability

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Stocks housekeeping bag to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room. Observes knocking procedures upon entering a guest room. Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist. Accurately marks clean rooms to supervisor for inspection. Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.in Guestware or Housekeeping Coordinator Secures guest room doors upon exiting the room. Keeps the corridors and service area neat at all times. Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assists other Housekeeping Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Bend and reach to dust, clean and make beds and bathroom Stand and walk for varying lengths of time, often long periods. Talk to many different kinds of people to give information, answer questions and provide required services. Visually inspect rooms for cleanliness and guest belongings that have been left behind. Use written communication skills to mark completed rooms on daily paperwork. Move fingers, arms and hands quickly and easily to perform cleaning duties. PHYSICAL DEMANDS Lifting fifty (50) pounds maximum. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Transport and clean cooking utensils and service ware in order to provide cooks, bus persons and food servers with appropriate equipment for guests' dining experience. Also requires cleaning of physical surroundings. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. Keep dish machine properly cleaned and filled with water per hotel standards. Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. Perform general/routine cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Clean and dry floors to avoid slip/fall accidents. Separate linen from other debris. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by management. Assists other Kitchen Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES Hold a current Food Handler Card. Knowledge of service ware and how to maintain same in order to compliment guest experience. Ability to operate commercial kitchen dish machine in accordance with hotel and health department standards. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. PHYSICAL DEMANDS Sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons, spatulas, tongs, slicers, etc. Ability to push/pull service carts weighing up to 100 lbs Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 100 lbs Constant twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status

Assure efficient retrieval, processing, and distribution of laundry to provide laundry services to our guests. . ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discarded items. • Operate the ironing and folder machines according to specifications, while processing cleaned articles through the machines. • Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified areas of distribution. • Remove lint and debris from dryer filters as specified in departmental procedures. • Use cleaning chemicals according to OSHA regulations and hotel requirements. • Check the working condition and cleanliness of laundry machinery. • Monitor usage of chemicals and water to maximize consumption. • Maintain cleanliness and organization of work areas throughout shift. • Restock work areas for next shift as assigned. • Turns in all lost and found items and all guest room keys. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to management. • Reports accidents, injuries, near-misses, property damage or loss to management. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). • Perform any related duties as requested by supervisor/manager. • Assists other Housekeeping Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience that provides the required knowledge, skill, and ability. • No previous experience required. PHYSICAL DEMANDS • Ability to Lift, Push & Pull up to (50) pounds required. • Frequent bending while loading/unloading washers/dryers, sorting linen and folding. • Continuous movement throughout department. • Standing is required during the entire shift. • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Review assigned area and complete general removal of any trash or debris on floors. Check assigned floor closets and replenish linen supplies. Stock linen room with clean linen and supplies. Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas. Strip all dirty linen from assigned Room Attendant's vacant/dirty/stay over rooms and place in laundry chute. Remove all dirty glasses from assigned Room Attendants' carts and closets. Transport to dish steward in kitchen. Return clean glasses to floor closets in racks. Clean designated areas with proper chemicals, tools and equipment: a) Guest room floor corridors b) Floor closets c) Service corridors d) Elevators, tracks and landings e) Guest laundry room f) Guest vending areas g) Stairwells Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves. Ensure that nothing is stored in stairwells. Remove stains, scuff marks, and dust from carpets. Provide timely delivery of any items requested by guests. Turns in all lost and found items and all guest room keys to the department. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Report any property condition deficiencies for Guestware Reports unsafe conditions to management. Reports accidents, injuries, near-misses, property damage or loss to management. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by supervisor/manager. Assists other Housekeeping Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Push Heavy carts. Talk to many different kinds of people to give information, answer questions and provide required services. Lift all equipment and supplies on and off cart. Be able to use property radio for department communication PHYSICAL DEMANDS Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment Pushing two hundred (200) pound carts Lifting one hundred (100) pounds maximum. Stand and walk for varying lengths of time, often long periods Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for the preventative and repair of the hotel's mechanical/electrical systems and equipment, and for the general maintenance and upkeep of the physical plant, FF&E, grounds, swimming pool, etc. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Troubleshoots and repairs malfunction in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel. Performs preventative maintenance assignments on a schedule basis (e.g., “room care”). Services the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening). Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Engineering Personnel when needed. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. Basic mechanical aptitude for operation and repair of hotel equipment Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly. Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures. Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping. Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment. Skill in the use of basic hand and electric tools and familiarity with parts and materials is required. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Thorough knowledge of the layout of the building, sleeping and function rooms. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor. Ability to follow written and or verbal instructions. PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces. Hearing and visual ability to observe and detect signs of emergency situations. Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air. Grasping, lifting and holding tools and having good finger dexterity is required. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Lifting and moving objects up to 100 pounds. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Hilton Houston North is a recently renovated property located in the Houston City North Area, with 480 rooms and 36 meeting spaces (52,000 SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service. Overview: Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms. Duties (not limited to): Drive guests between the airport and hotel and the local area. Obey all traffic rules and speed limits for safe, accident-free trips. Open & close vehicle doors for guests. Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas. Run hotel errands as instructed by management. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Qualifications: CDL Driver License with Passenger Endorsement. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Excellent communication and customer service skills. Physical work is a primary part of the job, and it is performed both inside the hotel, and inside and outside of a vehicle. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises. Lifting up to 100 pounds. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. About our Management Company Driftwood Hospitality Management, is one of the top third-party hotel management in the US with more of 85 Properties between the United States, Puerto Rico and Costa Rica and our portfolio has outstanding partnership with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels. Driftwood elevates the industry by its passion for hospitality, resources, technology and by nurturing and advancing our in-house talent. Ready to start our journey with us?

Job Purpose Performs a variety of customer service related duties and assists with the general operation of the Carousel Ride. Duties and Responsibilities Ensure the safety of guests on and around the carousel Operate, maintain, and clean the carousel and surrounding area Interact with customers both in person and over the phone Communicate to guests and staff professionally, both in writing and verbally Answer phone and provide accurate answers to customer questions Receive payments and fees Any other duties as assigned Qualifications Qualifications Must be at least 16 years of age Must be available to work evenings, weekends, and holidays Previous experience preferred Working Conditions Work responsibilities will be performed on or around a carousel, within a recreational or retail facility. May be indoors or outdoors. Physical Requirements This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling.

The purpose of the Food & Beverage Manager is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding property Brand Standards in each outlet ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. · Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. · Ensure that Guest Satisfaction Scores meet or exceeds goals. · Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. · Work in a fast paced and customer service oriented environment; perform duties under pressure and meet deadlines in a timely manner. · Attend BEO, Staff and Food & Beverage Meetings. · Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs. · Perform Special projects as necessary for the General Manager and/or Food and Beverage Director · Handle planning and execution of hotel sponsored events as required. · Taste food and beverage products from all areas, to ensure quality and consistency. · Market ideas and promotions (strategies) in the F&B Department. · Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures. · Work job responsibilities of associates when business dictates. · Handle Manager on Duty Responsibilities as required. · Effectively control the flow of customers and the interaction between the front and back-of-house throughout service · Ensure Team Members consistently maintain brand standards and high levels of customer service · Handle all customer inquiries in an appropriate and professional manner · Maintain outlet scheduling and payroll. · Organizing and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes. · Maintain communication with all departments and attend relevant meetings. Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends. · Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet. · Maintain profitability of outlet to support overall hotel operations. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves. Ensure maintenance of equipment by calling for repairs and training staff on proper use. · Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing. · Provide clean and safe environment by assigning and assisting with cleaning. · Adheres to all company policies and procedures. · Follows safety and security procedures and rules. · Knows department fire prevention and emergency procedures. · Utilizes protective equipment. · Reports unsafe conditions to manager. · Reports accidents, injuries, near-misses, property damage or loss to manager. · Provides for a safe work environment by following all safety and security procedures and rules. · All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). · Perform any related duties as requested by manager. · Assists other Restaurant Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES · Thorough knowledge of Food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction. · Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. · Hold a current Food Handler Card or in the process of being certified · Ability to work under pressure and deal with stressful situations during busy periods. · Knowledge of the appropriate table settings and service ware. · Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. · Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. · Ability to remember, recite and promote the variety of menu items. · Ability to operate beverage equipment, e.g., coffee maker. · Minimum of 2-3 years as a Food & Beverage Supervisor and Hotel experience. Must have previous experience in a property of similar size and nature; must have Food & Beverage product and equipment knowledge. PHYSICAL DEMANDS · Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. · Lifting Thirty (30) pounds maximum. · Constant standing & walking required · Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Oversees all a la carte Food and Beverage operations, including restaurant, room service and lounge including greeting and escorting guests to tables, supervising all staff, and maintaining a courteous and efficient operation to deliver quality product and service to restaurant customers. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Assist Restaurant Manager/F&B Director in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet. Maintain outlet scheduling and payroll. Organizing and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes. Meet and greet guests as they arrive, escort them to their table, and present menus. Answer telephones in a clear voice, coordinate and document reservations. Maintain communication with all departments and attend relevant meetings. Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends. Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet. Maintain profitability of outlet to support overall hotel operations. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves. Ensure maintenance of equipment by calling for repairs and training staff on proper use. Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing. Provide clean and safe environment by assigning and assisting with cleaning. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to manager. Reports accidents, injuries, near-misses, property damage or loss to manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by manager. Assists other Restaurant Personnel when needed. Qualifications KNOWLEDGE, SKILLS & ABILITIES Thorough knowledge of Food outlet operations including foods, supervisory aspects, service techniques, and guest interaction. Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Hold a current Food Handler Card and TABC license or must be in the process of being certified. Ability to work under pressure and deal with stressful situations during busy periods. Knowledge of the appropriate table settings and service ware. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to operate beverage equipment, e.g., coffee maker. PHYSICAL DEMANDS Ability to transport at least 50 lbs. through a crowded room on a continuous basis throughout the shift. Lifting at least 50 lbs. Constant standing & walking required Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

About Us The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Banquet Manager in the planning and management of the Banquet and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Essential Duties and Responsibilities * Monitor servers and busperson adherence to all service standards. * Supervise service of guests, being watchful of signals from guests in need of service. * Assist manager to establish and monitor sidework duty completion. * Maintain bank to HEI Hotels and Resorts standards. * Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. * Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. * Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. * Communicate daily with restaurant manager with regard to special events, house counts, etc. * Assist restaurant manager in conducting menu classes and taste panels. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications and Skills * High School Diploma or equivalent required. * Hotel experience preferred. * Ability to use point of sale. * Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations. * Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations. * Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY As the local, on property sales contact for customers, the BT Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Business Results Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile. Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process. Exceeds company minimum standards with the sales process and acts as a mentor for others within this area. Understands the overall market in which they sell - competitors' strengths and weaknesses, economic trends, supply and demand, etc. Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts customer site inspections Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue. Responds to incoming inquiries within their market segment within 4 hours. Closes the best opportunities for the hotel based on market conditions and hotel's needs. Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover. Creates sales contracts as required. Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals. Guest Satisfaction Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis. Leadership …applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team and commits to a course of action with available information. Building Relationships …eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. Treats people fairly, with dignity and respect. Works to meet goals in a manner that does not disadvantage other employees or groups. Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. Listens and responds to others. Is interested in other's views even if they counter own views. Managing Work Execution …proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. Adheres to all standards, policies, and procedures (SOPs, etc.). Effectively uses sales resources and administrative/support staff. Approaches work with a sense of urgency and purpose. Allocates time and resources effectively when faced with competing demands. Overcomes obstacles to accomplish challenging objectives. Follows through on inquiries, requests, and complaints. Generating Talent ….Proactively identifies and develops talent within the organization Discusses problems immediately with others before they are forgotten or get out of control. Actively pursues self-development. Explains own rationale and thought processes to help employees improve their skills. Organizational Learner …Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area Acts independently to improve and increase skills and knowledge. Demonstrates an awareness of personal strengths and areas for professional improvement. Shares learning, innovations, and best practices with others. Is willing to learn from others. Performs all technical/procedural requirements of the job. Qualifications KNOWLEDGE, SKILLS & ABILITIES Experience Must have (3+) years of progressive sales experience. Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred. Skills and Knowledge Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio. Possesses software knowledge (Microsoft Office, etc.). Possesses systems knowledge (Delphi and Delphi Diagrams). Must be able to “Knock on doors” to get the business Knows how to conduct research on the Internet. Weekly prospecting and soliciting goals Uncovering new customers Effective sales skills to up-sell products and services Knowledge of menu planning, food presentation, and banquet and event service operations Ability to manage guest room and meeting space inventories Strong customer development and relationship management skills Knowledge of overall hotel operations as they affect department Knowledge of AV products and services at both hotels Knowledge of contract management and legalities Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling Strong communication skills (verbal, listening, writing) Strong problem-solving skills Strong customer and associate relation skills Strong presentation and platform skills Strong organization skills Strong “Closing skills” Strong “persuasion” skills Ability to use standard software applications and hotel systems Effective decision making skills PHYSICAL DEMANDS Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Responsible for assisting with the set up and breakdown of the event space and serving food and/or beverages in a friendly, courteous, and professional manner according to the hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware and glassware. Attend stand up meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Once banquet is complete, clear and, if necessary, reset banquet rooms according to Supervisors specifications to ensure the readiness of the room for the following function. Line out supplies as directed for future functions as needed. Perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies. Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by supervisor/manager. Assists other Banquet Personnel when need. Qualifications KNOWLEDGE, SKILLS & ABILITIES Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Hold a current Food Handler Card. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and service ware. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to operate beverage equipment, e.g., coffee maker. PHYSICAL DEMANDS Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Lifting Fifty (30) pounds maximum. Constant standing & walking required. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

About Us The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Essential Duties and Responsibilities * Show guests to room assisting with their luggage. * Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. * Check luggage for hotel guests both for day and overnight. * Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. * Open doors and greet guests in a friendly and courteous manner. * Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests. * Post the daily events board and entertainment board in the lobby. * Maintain an open communication line through all shifts by proper use of intershift log. * Deliver messages and valet to guest rooms. * Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. * May perform the duties of a valet as required. * Assist front desk with key inventory twice weekly. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * High school diploma or equivalent required. * Hotel experience preferred. * Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. * Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation. * Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. * Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. * Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. * Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $12.00 - $12.00 Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service. Essential Duties and Responsibilities * Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware. * Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments. * Serve guests with beverages, bread, and butter to begin their dining experience and replenish as necessary. * Transport all dirty tableware from dining room to dishwashing area for proper cleaning. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Knowledge of the appropriate table settings and service ware. * Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. with or without reasonable accommodation. * Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs. with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Optimize room and catering revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share. Essential Duties and Responsibilities Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, wholesale catering revenues etc. Manage and update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.) Facilitate Daily and Weekly Sales and Revenue Strategy meetings. Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department. Work with the Regional Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel. Active participant in all pricing decisions for transient, group, and wholesale segments. Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering. Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process. Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels. Maintain historical statistical data from all distribution channels, in all market segments. Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills At least five years revenue management experience, sales experience preferred. Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or relevant field of work preferred. Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues. Ability to quickly adapt to a constantly changing market with a revenue positive effect. Ability to use PMS, reservation and revenue management systems and Delphi systems to implement optimal strategies. Proficiency in Microsoft Office, strength in Word and Excel. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Why us?** Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen, who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a hidden speakeasy, a local grab-and-go concept, Good2GO, and an abundant green space. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service, we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! **Job Overview** Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. **Responsibilities** + Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. + Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. + Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. + Check pars for shift use, determine necessary preparation, freezer pull and line set up. + Note any out-of-stock items or possible shortages. + Assist in keeping buffet stocked. + Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. + Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. **Qualifications** **Education/Formal Training** High school education or equivalent experience. **Experience** Minimum one-year food service or related work. **Knowledge/Skills** + Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment 75% of the time. + Periodic climbing required. + Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. + Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. + Continuous standing -during preparation, during service hours or during expediting, usually all day. + Must be able to hear equipment timers and communicate with other staff. + Must be able to see that product is prepared appropriately. + Lifting, pushing, pulling and carrying. + Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. **Environment** Inside 100% of 8 hour shift. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. **ID:** _2026-30017_ **Position Type:** _Regular Full-Time_ **Property** **:** _C. Baldwin Houston_ **Outlet:** _Restaurant_ **Category:** _Culinary_ **_Address_** **:** _400 Dallas Street_ **_City_** **:** _Houston_ **_State_** **:** _Texas_ EOE Protected Veterans/Disability

**Why us?** Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a signature restaurant, Rosalie, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space, Sloan/Hall luxury goods, and an all-natural salon. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! **Job Overview** Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply. **Responsibilities** + Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort. + Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system. + Handle guest inquiries, requests, and special arrangements with a keen attention to detail + Promote and upsell hotel services, amenities, and packages to enhance the guest experience. + Maintain the front desk area's cleanliness and organization to reflect our luxury standards. + Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly. + Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions. + Uphold security and privacy standards to ensure guest safety and confidentiality. + Foster a friendly, professional, and luxury-oriented atmosphere for guests. + Other duties on an as-needed basis **Qualifications** **Education/Formal Training/Experience** + Minimum of 6 months of front desk experience in a luxury hotel setting + Proficiency in using the OnQ property management system. + Exceptional interpersonal and communication skills + Strong problem-solving abilities and the ability to adapt in a fast-paced environment. + Impeccable grooming and professional appearance + Flexibility to work various shifts, including evenings, weekends, and holidays. + High school diploma or equivalent; hospitality or related degree preferred. + Certification in hotel front desk operations is a plus **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** + Comprehensive health and dental insurance + 401(k) retirement savings plan + Generous paid time off and holidays + Career advancement opportunities + Employee discounts on Hilton stays. + Ongoing training and development programs + Tuition Reimbursement ... and much more! **ID:** _2026-30166_ **Position Type:** _Regular Part-Time_ **Property** **:** _C. Baldwin Houston_ **Outlet:** _Hotel_ **Category:** _Front Desk & Guest Services_ **Tipped Position:** _No_ **_Address_** **:** _400 Dallas Street_ **_City_** **:** _Houston_ **_State_** **:** _Texas_ EOE Protected Veterans/Disability

About Us The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide superior customer service while maintaining a clean and attractive outlet for guests. Essential Duties and Responsibilities * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests. * Prepare customers' orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). * Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. * Maintain the highest level of standards for all product preparation. * Clean or sanitize work areas, utensils, equipment, service stations or seating areas. * Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing. * Ability to operate a keyboard and Point of Sale procedures. * Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. * Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.