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Sage Hospitality Group jobs in Minneapolis, MN

- 27 jobs
  • Bell Attendant & Shuttle Driver : Hotel Landing

    Sage Hospitality Group 4.5company rating

    Sage Hospitality Group job in Wayzata, MN

    **Why us?** The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy. Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other. We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career! **Job Overview** Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures. **Responsibilities** + Meet and greet all guests in all forms of transportation arriving at the hotel. + Assist guests with retrieving their luggage from vehicles. + Point out to guest and note existing vehicle damage on key tags in the appropriate space provided. + Assist Doorman in escorting guests and luggage into the lobby for registration. + Explain valet parking procedures and fees. + Give proper directions to registration area for check-in. + Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto. + Drive vehicles in a safe and efficient manner. + Give general directions and information. + Open vehicle doors to assist guests. + Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities. + Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. + Professionalism and courtesy are to be extended at all times to guests, associates and vendors. + Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel. + Associates should take initiative to offer assistance or answer questions throughout the hotel. + Associates should always demonstrate self-confidence, energy, and enthusiasm. + Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns. + Associates should take responsibility to formally or informally learn about other departments within the hotel. + Associates are encouraged to offer improvement ideas and acknowledge good performance of others. + Use empowerment to exceed associate and guest expectations and resolve conflicts. + Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None **Knowledge/Skills** + Must have general knowledge of basic customer service skills and be fluent in oral and written English. + Must have knowledge of local establishments, businesses and the surrounding community in general. + Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to see objects and people up close and at a distance. + Must be able to grasp handles, carry bundles and lift packages. + Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift. **Environment** Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position. **Benefits** At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. **The Perks:** + Sage Hotel & Restaurant Discounts across the US + Paid vacation, sick and holiday pay + Medical, Vision, Dental Insurance + 401k + Convenient Location + Free Shift Meal **Salary** USD $16.00 - USD $17.00 /Hr. **ID:** _2025-29517_ **Position Type:** _Regular Full-Time_ **Property** **:** _Hotel Landing_ **Outlet:** _Not Applicable_ **Category:** _Bell/Parking/Transportation_ **Min:** _USD $16.00/Hr._ **Max:** _USD $17.00/Hr._ **Tipped Position:** _Yes_ **_Address_** **:** _925 Lake St E_ **_City_** **:** _Wayzata_ **_State_** **:** _Minnesota_ EOE Protected Veterans/Disability
    $16-17 hourly 43d ago
  • Wedding + Group Sales Manager - AC Hotel MPLS Downtown

    Sage Hospitality Group 4.5company rating

    Sage Hospitality Group job in Minneapolis, MN

    **Why us?** Sage Hotel Management, a Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven **Wedding + Group Sales Manager** to deliver artful hospitality at the **AC Hotel MPLS Downtown.** AC Hotels encompass Spanish roots, European soul and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel will contain the AC lounge and bar, AC library, media salons, meeting space, boardroom and fitness center and will connect to the City skyway system. **Job Overview** Achieves or exceeds revenue goals by selling and fully servicing social groups including wedding blocks and small groups as assigned by the Director of Sales + Marketing. Ensures all client needs are understood, met and exceeded. **Responsibilities** **Essential Responsibilities** The Sales Manager is responsible for selling and servicing on-site wedding room blocks, events, and related group business. Key duties include soliciting, closing, and contracting wedding business, using strong negotiation and creative sales strategies. The manager responds promptly to inquiries, prepares proposals and contracts, coordinates rooming lists and event orders, and provides all necessary marketing collateral to clients. Responsibilities also include conducting site inspections, documenting sales activities, and maintaining active client and vendor relationships to grow business opportunities. The role requires collaboration with the operations team to ensure exceptional customer experiences, effective use of sales and administrative resources, and clear communication of event details to team members. The manager monitors client satisfaction, prepares and executes event documentation, and leads by example to exceed service standards. Additional duties may include hosting events, participating in sales initiatives, and performing tasks as requested by management. **Qualifications** **Education/Formal Training** + Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. + Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. + Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. + Ability to drive to outside sales calls. + Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc. **Experience** + Prefer 2-3 years previous hotel sales experience. + Delphi and Fosse experience a plus. **Knowledge/Skills** + Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests. + Ability to manage extensive amounts of information. + Knowledge of sales procedures associated with the hotel industry. + Excellent written skills sufficient to produce sales and marketing communication. + Excellent spoken and presentation skills + Considerable ability to listen effectively. + Ability to work effectively both independently and as a team. + Flexible schedule: some weekends/holidays are required as needed. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%Knowledge/Skills + Must have dexterity/mobility to tour property and attend functions, to climb stairs, and operate basic office equipment. **Benefits** + Eligible to participate in Sage Sales bonus plan + Unlimited paid time off + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Paid FMLA leave for up to a period of 12 weeks + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral **Salary** USD $60,000.00 - USD $60,000.00 /Yr. **ID:** _2025-29717_ **Position Type:** _Regular Full-Time_ **Property** **:** _AC Hotel Minneapolis_ **Outlet:** _Not Applicable_ **Category:** _Sales & Marketing_ **Min:** _USD $60,000.00/Yr._ **Max:** _USD $60,000.00/Yr._ **Tipped Position:** _No_ **_Address_** **:** _401 Hennepin Ave_ **_City_** **:** _Minneapolis_ **_State_** **:** _Minnesota_ EOE Protected Veterans/Disability
    $60k yearly 22d ago
  • Front Desk Agent

    Midas Hospitality 3.9company rating

    Minneapolis, MN job

    Job Description Front Desk Agent- Hampton Inn: Brooklyn Park, MN Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Hampton Inn hotel located in Brooklyn Park, MN. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. What You Will Be Doing: Greets, registers, and assigns rooms to guests. Issues room key and gives directions. Sorts incoming mail and faxes for guests. Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes, confirms, and cancels reservations. The Ideal Candidate: Previous experience as a Front Desk Agent is preferred Experience in a customer service industry is required About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams . That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: ************************ We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Job Posted by ApplicantPro
    $33k-38k yearly est. 7d ago
  • Staff Accountant

    HEI Hotels and Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. Essential Duties and Responsibilities Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concern. Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts. Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards. Set up new accounts in accordance with established credit policy. Assist in reconciling open account status items. Input General Cashier Summary and maintain binder. File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment. Record General Ledger and City Ledger reconciliations. Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid. Maintain an accurate, up to date Purchase Order Log. Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis. Process all approved invoices for payment, ensure all appropriate signatures and back-up attached. Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken. Handle all vendor inquiries and reconcile vendor statements. Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner. Interface checks and submit a log of all manual checks to the Controller. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Bachelor's Degree in Accounting preferred. Accounting and Hotel experience preferred. Strong organizational skills with attention to detail. Ability to compile facts and figures. Ability to operate personal computer and calculator. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $25.00 - $30.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $25-30 hourly 19d ago
  • FT AM Host: 925 Restaurant

    Sage Hospitality Resources, LLP 4.5company rating

    Sage Hospitality Resources, LLP job in Wayzata, MN

    Why us? ninetwentyfive is an independent restaurant located at the center of the action, at The Hotel Landing just steps from the shores of Lake Minnetonka in beautiful Wayzata, MN. Applying a seasonal, local lens to coastal trends, ninetwentyfive delivers a casually sophisticated experience with signature Midwestern hospitality. As much a community gathering place as a restaurant, there's always something happening here - from live music to pet-friendly patio events, happy hour, unique tastings, special menus and more. Featuring seasonal food and beverage menus - including a robust, yet approachable wine and whiskey collection - ninetwentyfive reflects a mix of authentic Midwestern heritage and charming seaside influences from Charleston to Cape Cod ninetwentyfive is part of Sage Restaurant Concepts, a family of seasoned restaurateurs committed to consistently crafting exceptional experiences that forge a bond with our guests, enrich our communities and empower our people. We create industry-leading restaurant and bar concepts with soul for the people who live, work and play in the communities we serve. Throughout our portfolio, it rings true that we believe in the power of impacting lives through hospitality and work daily to fulfill that endeavor. We seek the best hospitality professionals -- achievers and leaders; passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career! Job Overview Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges. Responsibilities + Meets arriving customers as they enter restaurant with cordial greeting. + Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests. + Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention. + Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management. + Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant. + Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment. + Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature. + Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management. + Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift. + Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies. + Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department. + Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties. + Checks the proper set-up of tables and seating prior to opening. + Immediately reports in writing any maintenance or housekeeping discrepancies to management. + Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure. Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes. + Must be able to lift and carry trays and bus tubs weighing up to 10lbs. + Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves. + Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions. Environment Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment. Benefits At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. The Perks: + Sage Hotel & Restaurant Discounts across the US + Paid vacation, sick and holiday pay + Medical, Vision, Dental Insurance + 401k + Convenient Location + Free Shift Meal ID: _2025-28631_ Position Type: _Regular Full-Time_ Property : _Hotel Landing_ Outlet: _Not Applicable_ Category: _Restaurant Operations_ Min: _USD $17.00/Hr._ Tipped Position: _Yes_ _Address_ : _925 Lake St E_ _City_ : _Wayzata_ _State_ : _Minnesota_ EOE Protected Veterans/Disability
    $17 hourly 54d ago
  • Sales Manager

    First Hospitality Group Inc. 3.6company rating

    Minneapolis, MN job

    What's in it for you... * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Sales Managers are the energetic, positive, tenacious, and competitive force behind hotel revenue generation. Responsible for actively soliciting new business, negotiating contracts, communicating client needs, and engaging repeat business, Sales Managers must employ varied sales strategies to reach aggressive goals. The primary role of a Sales Manager is to identify prospective clientele, effectively negotiate and sell a complete solution, support client needs throughout the process, and book repeat business by exceeding client expectations. What you'll be doing... * Using business tools and first-hand observation, analyze market competition, market trends, and identify client needs. * Proactively solicit and secure business from new and prospective clients using proven sales strategies aligned with the hotel's brand and vision. * Achieve revenue and market share goals by working in conjunction with the Director of Sales and other Sales Managers, supporting cross-segment selling tactics as needed. * Manage client contract process including negotiation, provisions, and supplemental solution selling, capturing all information necessary for execution and billing. * Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction. * Engage in purposeful communication and build long-lasting rapport with clients, creating an open dialogue to uncover client expectations and unrealized needs. * Promote hotel brand loyalty programs, encourage client participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of client expectations, fulfillment of needs, and challenge resolution. * Always maintain professionalism consistent with hotel brand and company expectations. Requirements... Experience & Education: * 2+ years of sales experience, preferably in hotels or related field * 4-year degree in hospitality management or sales preferred, or equivalent experience and education Communication: * Exceptional verbal and written communication skills, including electronic communication * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day sitting desk/computer; stand and walk occasionally throughout workday * Lift, lower, and maneuver up to 10 pounds occasionally * Manual dexterity and repetitive motions required throughout workday About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
    $56k-101k yearly est. 3d ago
  • Assistant Front Office Manager

    HEI Hotels & Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Schedule will primarily be supporting the evening shift, 1:00p-10:00pm. Essential Duties and Responsibilities * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Implement company and franchise programs. * Prepare forecasts and reports and assist in the development of the room's budget. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Track guest satisfaction surveys and maximize usage of the guest response tracking system. * Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. * Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. * Communicate both verbally and in writing to provide clear direction to staff. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. * Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. * Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. * Regular attendance in conformance with the standards is essential to the successful performance of this position. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Minimum of 2 years Front Desk experience, preferably in leadership role. * Proficient with PMS system. * Advanced knowledge of brand's reward program. * Able to handle cash and credit transactions. * Computer literacy and financial management a must. * Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * General knowledge of local area attractions and transportation. * Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. * Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. * Able to establish and maintain effective working relationships with associates and customers. * Able to make sound business decisions and take action quickly based on previous experience and good judgment. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $55,000.00 - $65,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $55k-65k yearly Auto-Apply 19d ago
  • Starbucks Barista

    HEI Hotels & Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide superior customer service while maintaining a clean and attractive outlet for guests. Essential Duties and Responsibilities * Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests. * Prepare customers' orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). * Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. * Maintain the highest level of standards for all product preparation. * Clean or sanitize work areas, utensils, equipment, service stations or seating areas. * Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing. * Ability to operate a keyboard and Point of Sale procedures. * Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. * Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $17.00 - $17.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $17-17 hourly Auto-Apply 37d ago
  • Complex Revenue Manager

    HEI Hotels and Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Director of Revenue (DORM) to optimize the hotel's Room and Catering revenue by working closely with the DORM, General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. Essential Duties and Responsibilities Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). •Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. Work with the hotel Director of Revenue, General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the on property Director of Revenue in implementing Revenue Management programs and new initiatives at the hotel. Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. Facilitate Daily and Weekly Sales and Revenue Strategy meetings. Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department. Work with the hotel Director of Revenue and hotel team to establish strategies to increase revenue of both rooms and catering. Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process. Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels. Maintain historical statistical data from all distribution channels, in all market segments. Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. Two years revenue management experience recommended In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. Strong analytical skills. Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to use PMS, reservation, and revenue management systems to forecast and implement optimal strategies. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $60,000.00 - $70,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $60k-70k yearly 8d ago
  • Banquet On Call Server/Bartender

    HEI Hotels and Resorts 4.3company rating

    Minneapolis, MN job

    About Us Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. Essential Duties and Responsibilities Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Replenish beverages as necessary, and check with guests for overall satisfaction. Once banquet is complete, reset banquet room according to Supervisor's specifications to ensure the readiness of the room for the following function. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player with or without reasonable accommodation. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and serviceware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker with or without reasonable accommodation. Ability to stand for long periods of time with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $15.97 - $15.97 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $16-16 hourly 57d ago
  • Part Time Weekend Night Auditor- Hampton Inn: Brooklyn Park, MN

    Midas Hospitality 3.9company rating

    Brooklyn Park, MN job

    Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a Part-Time Night Auditor to join our team at the Hampton Inn hotel located in Brooklyn Park, MN. This position will reconcile all business transactions at the hotel as well as check-in and resolve any guest problems. What You Will Be Doing: Greets, registers, and assigns rooms to guests. Issues room key and gives directions. Keeps records of room availability and guests' accounts Ensures all paperwork is completed from the Front Desk and F&B computer systems. Closes out the day for both the Front Desk and F&B computer systems. Runs reports for the previous day's business. Makes, confirms, and cancels reservations Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure. The Ideal Candidate: One year cash handling experience One year experience at a Front Desk position (in a hotel) Ability to work nights and weekends We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams . That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: ************************ Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.
    $32k-38k yearly est. 31d ago
  • Bell Attendant & Shuttle Driver : Hotel Landing

    Sage Hospitality Resources, LLP 4.5company rating

    Sage Hospitality Resources, LLP job in Wayzata, MN

    Why us? The Hotel Landing is the newest, most exciting boutique hotel in Wayzata. On the shores of Lake Minnetonka, just 15 miles from downtown Minneapolis, you will discover a unique lifestyle destination framed by modern architecture and bustling urban energy. Working at Hotel Landing is a whole different experience. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and to each other. We seek the best hospitality professionals. Achievers and leaders. Passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career! Job Overview Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures. Responsibilities + Meet and greet all guests in all forms of transportation arriving at the hotel. + Assist guests with retrieving their luggage from vehicles. + Point out to guest and note existing vehicle damage on key tags in the appropriate space provided. + Assist Doorman in escorting guests and luggage into the lobby for registration. + Explain valet parking procedures and fees. + Give proper directions to registration area for check-in. + Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto. + Drive vehicles in a safe and efficient manner. + Give general directions and information. + Open vehicle doors to assist guests. + Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities. + Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. + Professionalism and courtesy are to be extended at all times to guests, associates and vendors. + Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel. + Associates should take initiative to offer assistance or answer questions throughout the hotel. + Associates should always demonstrate self-confidence, energy, and enthusiasm. + Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns. + Associates should take responsibility to formally or informally learn about other departments within the hotel. + Associates are encouraged to offer improvement ideas and acknowledge good performance of others. + Use empowerment to exceed associate and guest expectations and resolve conflicts. + Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction. Qualifications Education/Formal Training High School diploma or equivalent Experience None Knowledge/Skills + Must have general knowledge of basic customer service skills and be fluent in oral and written English. + Must have knowledge of local establishments, businesses and the surrounding community in general. + Must be able to drive automatic and manuel vehicles. Must have a valid driver's license. Must have a driving record that meets the needs of our insurance carrier. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to see objects and people up close and at a distance. + Must be able to grasp handles, carry bundles and lift packages. + Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift. Environment Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position. Benefits At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. The Perks: + Sage Hotel & Restaurant Discounts across the US + Paid vacation, sick and holiday pay + Medical, Vision, Dental Insurance + 401k + Convenient Location + Free Shift Meal Salary USD $16.00 - USD $17.00 /Hr. ID: _2025-29517_ Position Type: _Regular Full-Time_ Property : _Hotel Landing_ Outlet: _Not Applicable_ Category: _Bell/Parking/Transportation_ Min: _USD $16.00/Hr._ Max: _USD $17.00/Hr._ Tipped Position: _Yes_ _Address_ : _925 Lake St E_ _City_ : _Wayzata_ _State_ : _Minnesota_ EOE Protected Veterans/Disability
    $16-17 hourly 42d ago
  • Hotel Staff Accountant

    HEI Hotels & Resorts 4.3company rating

    Minneapolis, MN job

    About Us Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Entry-level position to assist Director of Finance in leading the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with Generally Accepted Accounting Principles and HEI Hotels and Resorts Standards. Responsibilities * Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concern. * Post city ledger payments in property management system, reconcile and bill all city ledger accounts. * Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. * Assist in reconciling open account status items. * Ensure proper internal control by monitoring the guest ledger, advance deposit ledger and any other related subsidiary ledgers. * Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price. Review iBuy reports for accuracy weekly. * Route invoices with purchase order attached to department heads for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis. * Assist the Sales Team in establishing customer credit in accordance with HEI's policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements and other credit related activities. * Provide customers with accurate and timely invoices, statements and schedules. * Perform follow-up billing and credit collection documentation and inform DOF of any potential uncollectible accounts. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Qualifications * Accounting and Hotel experience preferred. * Bachelor's Degree in Accounting preferred. * Proficiency in Microsoft Office preferred. * Strong organizational skills with attention to detail. * Ability to compile facts and figures. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Compensation Salary Range: $25.00 - $30.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $25-30 hourly Auto-Apply 5d ago
  • Front office Supervisor

    HEI Hotels & Resorts 4.3company rating

    Minneapolis, MN job

    About Us Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner. Essential Duties and Responsibilities * Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement. * Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions. * Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote •HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. * Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. * Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. * Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. * Communicate both verbally and in writing to provide clear direction to staff. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * A minimum of one year supervisory experience in customer service in hospitality or similar industry, preferable in a full service hotel front desk operations * Hotel reservation systems knowledge is required. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. * Ability to access and accurately input information using a moderately complex computer system. * Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation. * Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Effective verbal and written communication skills. * •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $22.00 - $24.00 Hourly Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $22-24 hourly Auto-Apply 7d ago
  • Starbucks Barista

    HEI Hotels and Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Provide superior customer service while maintaining a clean and attractive outlet for guests. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests. Prepare customers' orders as requested accurately and efficiently. Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. Maintain the highest level of standards for all product preparation. Clean or sanitize work areas, utensils, equipment, service stations or seating areas. Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing. Ability to operate a keyboard and Point of Sale procedures. Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $17.00 - $17.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $17-17 hourly 35d ago
  • Wedding + Group Sales Manager - AC Hotel MPLS Downtown

    Sage Hospitality Resources, LLP 4.5company rating

    Sage Hospitality Resources, LLP job in Minneapolis, MN

    Why us? Sage Hotel Management, a Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven Wedding + Group Sales Manager to deliver artful hospitality at the AC Hotel MPLS Downtown. AC Hotels encompass Spanish roots, European soul and a global mindset. A timelessly modern hotel at an unusually smart value lifestyle brand. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel will contain the AC lounge and bar, AC library, media salons, meeting space, boardroom and fitness center and will connect to the City skyway system. Job Overview Achieves or exceeds revenue goals by selling and fully servicing social groups including wedding blocks and small groups as assigned by the Director of Sales + Marketing. Ensures all client needs are understood, met and exceeded. Responsibilities Essential Responsibilities The Sales Manager is responsible for selling and servicing on-site wedding room blocks, events, and related group business. Key duties include soliciting, closing, and contracting wedding business, using strong negotiation and creative sales strategies. The manager responds promptly to inquiries, prepares proposals and contracts, coordinates rooming lists and event orders, and provides all necessary marketing collateral to clients. Responsibilities also include conducting site inspections, documenting sales activities, and maintaining active client and vendor relationships to grow business opportunities. The role requires collaboration with the operations team to ensure exceptional customer experiences, effective use of sales and administrative resources, and clear communication of event details to team members. The manager monitors client satisfaction, prepares and executes event documentation, and leads by example to exceed service standards. Additional duties may include hosting events, participating in sales initiatives, and performing tasks as requested by management. Qualifications Education/Formal Training + Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. + Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. + Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. + Ability to drive to outside sales calls. + Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc. Experience + Prefer 2-3 years previous hotel sales experience. + Delphi and Fosse experience a plus. Knowledge/Skills + Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests. + Ability to manage extensive amounts of information. + Knowledge of sales procedures associated with the hotel industry. + Excellent written skills sufficient to produce sales and marketing communication. + Excellent spoken and presentation skills + Considerable ability to listen effectively. + Ability to work effectively both independently and as a team. + Flexible schedule: some weekends/holidays are required as needed. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%Knowledge/Skills + Must have dexterity/mobility to tour property and attend functions, to climb stairs, and operate basic office equipment. Benefits + Eligible to participate in Sage Sales bonus plan + Unlimited paid time off + Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit + Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance + Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period + Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution + Eligible to enroll in Health, Dependent and Commuter flexible spending accounts + Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage + Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance + Company-paid short-term disability + WINFertility guidance for those enrolled in Sage medical plan + Calm Health Application Subscription + Tuition Reimbursement of up to $2,000 per calendar year + Paid FMLA leave for up to a period of 12 weeks + Employee Assistance Program + Great discounts on Hotels, Restaurants, and much more + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Salary USD $60,000.00 - USD $60,000.00 /Yr. ID: _2025-29717_ Position Type: _Regular Full-Time_ Property : _AC Hotel Minneapolis_ Outlet: _Not Applicable_ Category: _Sales & Marketing_ Min: _USD $60,000.00/Yr._ Max: _USD $60,000.00/Yr._ Tipped Position: _No_ _Address_ : _401 Hennepin Ave_ _City_ : _Minneapolis_ _State_ : _Minnesota_ EOE Protected Veterans/Disability
    $60k yearly 22d ago
  • FT AM Host: 925 Restaurant

    Sage Hospitality Group 4.5company rating

    Sage Hospitality Group job in Wayzata, MN

    **Why us?** ninetwentyfive is an independent restaurant located at the center of the action, at The Hotel Landing just steps from the shores of Lake Minnetonka in beautiful Wayzata, MN. Applying a seasonal, local lens to coastal trends, ninetwentyfive delivers a casually sophisticated experience with signature Midwestern hospitality. As much a community gathering place as a restaurant, there's always something happening here - from live music to pet-friendly patio events, happy hour, unique tastings, special menus and more. Featuring seasonal food and beverage menus - including a robust, yet approachable wine and whiskey collection - ninetwentyfive reflects a mix of authentic Midwestern heritage and charming seaside influences from Charleston to Cape Cod ninetwentyfive is part of Sage Restaurant Concepts, a family of seasoned restaurateurs committed to consistently crafting exceptional experiences that forge a bond with our guests, enrich our communities and empower our people. We create industry-leading restaurant and bar concepts with soul for the people who live, work and play in the communities we serve. Throughout our portfolio, it rings true that we believe in the power of impacting lives through hospitality and work daily to fulfill that endeavor. We seek the best hospitality professionals -- achievers and leaders; passionate, highly competitive and exceptional people. In return, we provide every team member with unparalleled opportunities to exercise their responsibility and integrity, while growing themselves and building a valuable and rewarding career! **Job Overview** Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges. **Responsibilities** + Meets arriving customers as they enter restaurant with cordial greeting. + Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests. + Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention. + Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management. + Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant. + Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment. + Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature. + Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management. + Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift. + Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies. + Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department. + Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties. + Checks the proper set-up of tables and seating prior to opening. + Immediately reports in writing any maintenance or housekeeping discrepancies to management. + Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure. **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes. + Must be able to lift and carry trays and bus tubs weighing up to 10lbs. + Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves. + Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions. **Environment** Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment. **Benefits** At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. **The Perks:** + Sage Hotel & Restaurant Discounts across the US + Paid vacation, sick and holiday pay + Medical, Vision, Dental Insurance + 401k + Convenient Location + Free Shift Meal **ID:** _2025-28631_ **Position Type:** _Regular Full-Time_ **Property** **:** _Hotel Landing_ **Outlet:** _Not Applicable_ **Category:** _Restaurant Operations_ **Min:** _USD $17.00/Hr._ **Tipped Position:** _Yes_ **_Address_** **:** _925 Lake St E_ **_City_** **:** _Wayzata_ **_State_** **:** _Minnesota_ EOE Protected Veterans/Disability
    $17 hourly 60d+ ago
  • Complex Revenue Manager

    HEI Hotels & Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Director of Revenue (DORM) to optimize the hotel's Room and Catering revenue by working closely with the DORM, General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. Essential Duties and Responsibilities * Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). •Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. * Work with the hotel Director of Revenue, General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the on property Director of Revenue in implementing Revenue Management programs and new initiatives at the hotel. * Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. * Facilitate Daily and Weekly Sales and Revenue Strategy meetings. * Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department. * Work with the hotel Director of Revenue and hotel team to establish strategies to increase revenue of both rooms and catering. * Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process. * Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels. * Maintain historical statistical data from all distribution channels, in all market segments. * Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. * Two years revenue management experience recommended * In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. * Strong analytical skills. * Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Ability to use PMS, reservation, and revenue management systems to forecast and implement optimal strategies. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $60,000.00 - $70,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $60k-70k yearly Auto-Apply 9d ago
  • Morning & Afternoon/Evening Front Desk Agents - Home2 Suites: Brooklyn Park, MN

    Midas Hospitality 3.9company rating

    Brooklyn Park, MN job

    Front Desk Agent - Home2 Suites: Brooklyn Park, MN Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Home2 Suites hotel located in Brooklyn Park, MN. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. This is a full time position, working 5 days per week. Shifts will vary between 7AM - 3PM and 3PM - 11PM. What You Will Be Doing: Greets, registers, and assigns rooms to guests. Issues room key and gives directions. Sorts incoming mail and faxes for guests. Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes, confirms, and cancels reservations. The Ideal Candidate: Previous experience as a Front Desk Agent is preferred Experience in a customer service industry is required The ability to stand at a hotel front desk diring an 8-hour shift and greet guests is manditory. The ability to follow a written weekly schedule is manditory. About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams . That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: ************************ We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.
    $33k-38k yearly est. 60d+ ago
  • Staff Accountant

    HEI Hotels & Resorts 4.3company rating

    Minneapolis, MN job

    About Us Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings. Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft. vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury. A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation. As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K. As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide. Apply today learn more about joining our Westin family! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. Essential Duties and Responsibilities * Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concern. * Post city ledger payments in property management system, reconcile and bill all city ledger accounts. Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollectible accounts. * Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies. Bill out credit cards (AMEX, DINERS, etc.). Maintain accurate and legible logs for all credit cards. * Set up new accounts in accordance with established credit policy. * Assist in reconciling open account status items. * Input General Cashier Summary and maintain binder. * File and distribute credit card cancellations, bulletins and credit warnings. Process and follow-up on all returned checks accepted as cash payment. Record General Ledger and City Ledger reconciliations. * Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid. Maintain an accurate, up to date Purchase Order Log. * Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis. * Process all approved invoices for payment, ensure all appropriate signatures and back-up attached. * Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken. * Handle all vendor inquiries and reconcile vendor statements. * Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner. * Interface checks and submit a log of all manual checks to the Controller. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Bachelor's Degree in Accounting preferred. * Accounting and Hotel experience preferred. * Strong organizational skills with attention to detail. * Ability to compile facts and figures. * Ability to operate personal computer and calculator. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $25.00 - $30.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $25-30 hourly Auto-Apply 19d ago

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