Sage Hospitality Group jobs in Napa, CA

Why us? Work Where You Belong! Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the city. Indulge your vices in Hotel Zelos' acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites by Chef Ruby Oliveros. Lounge in the expansive dining room or outside on the heated rooftop patio. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Assist sales leaders in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner. + Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. + Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. + Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations. + Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner. + Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. + Work with sales personnel to achieve required sales team goals. + Have current knowledge of hotel rates, strategies, discounts and promotions. + Assist with completing any required sales reports. + Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area. + Assist hotel with implementing hotel specific selling strategies. + Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner. + Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times. + Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel. + Display a neat, clean and business-like appearance at all times. + Creates monthly social hour calendar with the Director of Sales. + Assists the Sales department with monthly luncheons, client events, etc. + Conduct walk-in tours + Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand. + Work with EBC on all group turnover and proper execution of the groups. Qualifications Education/Formal Training High school diploma or vocational secretarial. Experience Previous sales, hospitality, and secretarial experience preferred. Knowledge/Skills + Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint. + Alphabetizing, grammar and punctuation skills. + Standard business letter formats. + Strong editing skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. + Able to read contracts and letters. + Able to use computers. + Excellent attention to detail and multi-tasking skills. + Bending/kneeling - repeated bending and kneeling required while filing + Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment General office and hotel environment Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $33.00 - USD $34.00 /Hr. ID: _2025-29551_ Position Type: _Regular Full-Time_ Property : _Hotel Zelos_ Outlet: _Hotel_ Category: _Sales & Marketing_ Min: _USD $33.00/Hr._ Max: _USD $34.00/Hr._ Tipped Position: _No_ _Address_ : _12 4th St_ _City_ : _San Francisco_ _State_ : _California_ EOE Protected Veterans/Disability

Job DescriptionLBA Logistics & LBA Properties (“LBA”) is a full-service real estate investment and management company headquartered in Irvine, CA. LBA has a national industrial portfolio in all the major markets throughout the U.S. as well as a diverse office portfolio on the West Coast. LBA is a privately held company founded in 1991 with approximately 250 employees. LBA operates several closed-end real estate investment funds. We have an exciting opportunity for an Assistant Property Manager to join our team in the Sacramento office. Reporting to the Director of Operations, you will provide support to the Operations Team as needed and assist with the management of a 1.6 million square foot portfolio of industrial properties (48 tenants) located throughout Sacramento, CA. Direct applicants only. No recruiters or third-party agencies, please. About the role Coordinates building access to brokers, tenants, and vendors. Responsible for building and maintaining relationships with tenants and vendors. Assists with site inspections including vendor site visits, appraisal tours, and lender inspections. On call for fire alarms and other property emergencies. Oversee service contracts, purchase orders, and work authorizations. Expected to actively find ways to reduce operating expenses while striving to increase the quality of service we provide tenants. Responsible for ensuring code compliance and proper equipment maintenance for all properties. Actively participate in operations meetings. Assist with move-ins and move-outs. Coordinate tenant appreciation events and other ESG initiatives. Assist with CAM reconciliations & CAM Estimates. Prepares license agreements, telecommunication agreements, approval memos, and legal notices (such as 3-day notices) Assists in reforecasting of property budgets (simple, corporate allocations) Conduct quarterly property inspections, including MRI input. Documenting and processing risk management insurance claims. Utility tracking and processing to ensure timely payment. Assist with tenant chargebacks and adjustments and associated backup documentation processing. Assist with processing of capital project documentation in PMWEB. Assist with financial reporting when needed including: Review and approve of property accounts payable invoices (1st step), including utilities, and follow up on vendor payment issues as they arise Assist with a variety of accounts receivable functions, such as delinquency calls and letters, payable applications, and delinquency notes Assists in reviewing monthly tenant billings to ensure accuracy and be able to field tenant questions regarding Verifying Monthly rental updates Assist in the Monthly reporting process, including ledger review and making expense accruals. What we are looking for in a candidate Bachelor's Degree preferred. Real Estate License required. Minimum of 2-3 years' experience in property management, commercial/industrial industry experience preferred. Experience providing excellent internal and external customer service. Experience with Budgeting and CAM Reconciliation processes. Ability to multi-task and handle interruptions calmly and politely. Must be proficient with word processing & spreadsheet software (Word and Excel) and adapt to using multiple accounting, budgeting, and compliance platforms. Strong organizational, problem-solving and analytical skills; able to manage priorities and workflow. Salary Range The anticipated base salary range for this position is $70,000-$80,000 per year. Actual salary will depend on several factors, including, but not limited to, experience, other job-related skills and qualifications as permitted by law. Full time employees may be eligible for benefits including health insurance, dental insurance, vision insurance, life insurance, 401k matching program, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, paid holidays and vacation. Employees may also be eligible for a discretionary bonus depending on a number of factors, including the employee's performance and LBA Realty's performance on an annual basis. OUR COMMITMENT TO AN INCLUSIVE WORKPLACE LBA is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. PHYSICAL DEMANDS The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit for extended periods of time; use hands to feel, handle, or type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move or carry up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Additionally, the employee may be required to drive to a property, walk on uneven ground, walk through a construction site, be exposed to dust or fumes and work around machinery or equipment. Powered by JazzHR T50Rhx8Z9J

Housekeeping Room Attendant - Comfort Suites Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is currently searching for a Housekeeping Room Attendant to join our team at the Comfort Suites located in Sacramento, CA. This person will be responsible for ensuring the cleanliness of the hotel to brand, company and guest satisfaction. Pay for this position is $16.50 per hour. What You Will Be Doing: Sorts, counts, folds, marks, or carries linens. Makes beds. Replenishes guestroom supplies such as coffee, glasses, shampoo, soap, and other amenities. Sweeps and scrubs bathroom floors. Empties wastebaskets. Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan. About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams . That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: ************************ We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience. Essential Duties and Responsibilities **Seasonal position until 01/08/2026** Communicate with supervisor throughout shift to be aware of the work. Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms. Supply and replenish meeting rooms with clean glasses and fresh water. Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room with or without reasonable accommodation. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs. with or without reasonable accommodation. Ability to stand for long periods of time with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $22.12 - $22.12 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Why us? Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product - be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends. Job Overview Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner. Perform all essential functions of Maintenance Technician 1 plus special skills in a particular trade: plumbing, electrical, carpentry, HVAC in an efficient, safe, accident-free manner. Responsibilities + Perform maintenance and repairs in specialized areas such as plumbing, electrical, carpentry, HVAC. + Perform all essential functions of a Maintenance Technician 1. + Respond to and handle guest requests in a courteous, efficient, safe manner. + Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms. + Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). + Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities. + Make rounds of the hotel property to ensure everything is in working order. + Clean and maintain all equipment and work areas. + Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased. + Handle elevator breakdowns. + Maintain proper records of the Rooms Preventive Maintenance Program and the Request Program. + Complete work order request forms on a daily and timely basis. + Report any unsafe conditions to leadership. Qualifications Education/Formal Training High school diploma, plus two years or its equivalent in trade school or training in building maintenance/construction Experience Minimum four years experience in mechanical, electrical, HVAC, plumbing, carpentry or building maintenance. Knowledge/Skills + Must have basic working knowledge in the following areas: general plumbing, refrigeration, air conditioning, electrical systems, boilers, bathroom fixtures, and tiling painting -prep to finish basic carpentry groundskeeping. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques, LED read-outs, meters, and computer screens. + Must be able to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. + Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. + Must be able to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. + Must be able to lift 75lbs. throughout an 8-hour shift. + Must be able to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. + May be required to drive. Environment Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting. Salary USD $29.03 - USD $29.03 /Hr. ID: _2025-28226_ Position Type: _Regular Part-Time_ Property : _The Lodge at Sonoma_ Outlet: _Hotel_ Category: _Building & Facility Maintenance_ Min: _USD $29.03/Hr._ Max: _USD $29.03/Hr._ Tipped Position: _No_ _Address_ : _1325 Broadway_ _City_ : _Sonoma_ _State_ : _California_ EOE Protected Veterans/Disability

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Administer the activities and programs to guests offered by the Recreation Department with a warm and courteous attitude while maintaining a clean, safe, and fun environment. Essential Duties and Responsibilities Host and participate in all recreation activities including but not limited to: Outdoor sports games, arts and crafts, line dancing, themed parties, rainy day activities, private parties, group activities and holiday games. Assure cleanliness and organize all areas within the recreation centers Provide enthusiastic customer service. This includes and is not limited to: welcoming guests, taking reservations for programs, answering phone calls, providing resort information, making room and credit card charges, etc. Cleaning, maintaining and repairing patio equipment including chairs, umbrellas and tables. Monitor and address regulations and safety concerns at all recreation centers. Set up and provide cabana service for guests. Issuing and inventorying pool towels. Required to work holidays, weekend, day and night shifts as needed. Qualifications and Skills High School Diploma or equivalent. Hotel recreation, camp or other related hospitality experience of at least 1 year Applicants should be capable of bending, kneeling, climbing, and lifting up to 50lbs. Must have excellent interpersonal skills when dealing with guests, associates, and the general public. Should have knowledge of the local areas attractions and entertainment. Must be able to learn and adapt to a fast paced environment. Must be able to work independently and in a fast paced environment. Must be able to interact with a wide range of people. Extremely customer-service orientated and have multi-tasking Be able to execute basic office tasks. Computer proficiency in Microsoft Word, Excel and Outlook. Experience working with inclusive programming preferred but not required. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Working conditions The majority of your working hours will be completed outside in varying temperatures and conditions including high heat and rain. Compensation Salary Range: $25.68 - $25.68 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Welcome to The Jay, Autograph Collection - a modern luxury hotel in the heart of San Francisco's Embarcadero and Jackson Square districts. Designed as a gathering place for the city's innovators, makers, and culinary visionaries, The Jay is redefining the art of hospitality. Here, creativity, connection, and culture come together - and we're looking for a rising star to join our Sales & Marketing team. As the Sales & Marketing Coordinator, you'll be at the center of the action - supporting our dynamic sales and marketing leaders while learning the business of luxury hospitality from the inside out. You'll help bring our brand to life, connect with clients, and play a key role in creating unforgettable guest experiences. This is the perfect opportunity for a motivated, detail-oriented, and creative individual ready to launch their career in the luxury hotel world. Essential Duties and Responsibilities * Be the go-to connection between our Sales Managers and clients - assisting with inquiries, proposals, and events. * Support marketing initiatives and social media activations that showcase The Jay's vibrant personality. * Coordinate VIP guest experiences, amenities, and special touches that leave lasting impressions. * Assist with site visits, client presentations, and community partnership events. * Maintain organized systems for contracts, reports, and correspondence. * Prepare professional documents using Microsoft Office and hotel systems. * Keep the team on track by managing reports, event orders, and lead assignments. * Jump in wherever needed - we're a collaborative team that makes things happen together. Qualifications and Skills * * A new or experienced professional eager to grow in luxury hospitality. * Strong communicator with exceptional organization and attention to detail. * Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook). * Friendly, polished, and professional - someone who thrives in a fast-paced, team-oriented environment. * Passionate about San Francisco, travel, and creating memorable guest experiences. * Prior hotel or hospitality experience is a plus, but not required - we'll teach you everything you need to know. * College degree preferred Compensation Salary Range: $35.54 - $35.54 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing all aspects of the Rooms (Front Office, Guest Services, Housekeeping/Laundry, Valet and Security), Food and Beverage (Third Party Operator), Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary. Essential Duties and Responsibilities * Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. * Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies. * Develop and manage execution of Rooms division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs. * Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. * As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel. * Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to strategic property plans. * Communicate, both verbally and in writing, to provide clear directions to staff. Maintain & develop The Jay SOP Library. * Ensure adherence to The Jay's standards, policies and procedures. * Review activities and conduct weekly property inspections in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained. Direct corrective action where required. * Ensure the weekly Guest Satisfaction Index meetings are effective and closely collaborate with Director of Front Office. * Provide support to the operational team through direct "on the floor' presence during key times of the day. * Create personalized experiences for guests and drive the story of The Jay through engagement. Oversee the "Guest Journey/Experience" at all levels, including through direct engagement with Room's Team, Sales & Marketing Team, and 3rd Party F&B Operator. * Develop and execute the Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. * Oversee all aspects of the LAZ Parking Contract. Monthly forecasting, P&L analysis, service "experience" and interactions, cohesive teamwork with Guest Services/Door Staff. * Oversee all aspects of the Security 3rd Party Contract. Monthly forecasting, P&L analysis, service "experience" and interactions, standards, cohesive teamwork with Hotel Team. * Active oversight of Zero Waste Management initiatives. * Ensure a proper image is being maintained by all Division associates with respect to grooming and uniform standards. * Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new associates. * Display fair treatment with respect to disciplinary action and provide supportive documentation. * Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keep all departments notified of any fluctuations in business levels, special guests, groups, etc. * Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. * Develop relationships with clients, return guests, group contacts, etc., to provide maximum, personalized guest service. * Is the Liaison with team to ensure effective and flawless collaboration and communication within the operations so guests and associates needs are timely attended. * Attend to guest comments verbally and written in order to ensure proper attention to follow-up of all inquiries. * Make recommendations for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue and reducing costs associates employee development and morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division. * Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests' services while realizing full profit potential. * Display a high degree of professionalism and integrity as befitting a member of management and the Executive Committee. * Respond properly and take a supervisory role in any hotel emergency or safety situation as well as ensure the proper control and instruction of said emergency procedures to the Rooms Division. * Involvement in community support initiatives. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Education and Experience * Minimum five years of management experience in a luxury hotel environment, preferably in both rooms and F&B. * Bachelor's degree preferred. Knowledge, Skills and Abilities * Computer literacy and financial management required, * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning, * Able to resolve guest and associate incidents, * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $121,236.00 - $202,054.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Job Title: Sous Chef Supervisor: Executive Chef or Management Team FLSA Status: Hourly, non-exempt Date Approved: September 2025 OVERALL JOB PURPOSE To assist in managing the kitchen through preparation of nutritious, appetizing, and attractive meals, while working as a team with other Culinary members to provide smooth, efficient, and safe operation of the kitchen area. All policies and procedures of the company must be followed, including menus, presentation, and portion-control requirements. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS Must be 18 years of age High school graduate or equivalent Culinary Arts Degree or equivalent, preferred Two (2) years of experience in institutional or full-service restaurant cooking Maintain food handlers permit as necessary to fulfill state requirements Ability to read and prepare recipes, in careful detail, as provided by the company Knowledge of and ability to conform to Food Service sanitation practices Ability to work with staff and residents to resolve food and/or service problems resourcefully and effectively Possess computer skills, including word processing and spreadsheet applications Ability to manage and maintain logs, reports, and records In addition to the above, the following skills are preferred: experience serving senior citizens; familiarity with laws and regulations applicable to the Community and Human Resources procedures Demonstrated ability to communicate effectively and politely in English, both verbally and in writing, with residents and staff Ability to work in a team setting and be a team positive player Maintain a positive, respectful, and professional approach with coworkers and residents Possess excellent customer service and organizational skills Ability to work under little supervision with time constraints while maintaining a high level of performance and meeting department deadlines Ability to follow and adhere to policies, procedures, and standards Satisfactorily pass company's and state regulated criminal record clearance, health screening and TB clearance (if applicable) ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Review menus and daily food production worksheets for instructions Prepare meals following company menus and recipes Practice company portion-control standards Follow safe food-handling procedures In conjunction with the Executive Chef, ensure that food, supplies, and appropriate personnel are available for the meal and assists in coordinating prep for the following days menu Serve nutritious, attractively garnished food in an efficient manner ensuring high culinary standards are met Complete leftover logs and use leftovers in a time-safe and creative manner to minimize waste Follow procedures for covering, labeling, dating, and storing food in a compliant and timely manner Ensure Temperature logs are completed at required time (Cooler, Freezer, Production Sheets, and Dishwasher) Follow company sanitation and state and local health department standards by effectively cleaning while working, including the preparation and serving areas, pots and pans, kitchen surfaces, walls and floors using appropriated cleaning schedules and charts Focus on resident satisfaction and effectively resolve any food-complaint issues as needed Oversee the Community Culinary staff and overall smooth kitchen operation in the absence of the Executive Chef Assist in training new food service employees as directed by the Executive Chef Ensure that all Cooks and Culinary staff are wearing appropriate, clean, and neat uniforms. Assign tasks as needed and assist in the set-up of special functions Perform administrative duties including menu planning, ordering, receiving, invoice processing, inventory, end-of-month report, staffing and payroll if required Performs other duties as assigned by supervisor OTHER JOB DUTIES AND RESPONSIBILITIES Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others Meet the assigned work requirements of the job. Regular attendance is required Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude Represent the Community in a professional, courteous, and friendly manner Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor Adhere to all company policies, procedures, and standards Promote resident advocacy and demonstrate excellent customer service at all times Follow specified procedures regarding the handling of contaminated material encountered in accidents or injuries on the Community premises Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed) Maintains current food handlers permit and other certifications as necessary to fulfill state regulations, including minimum annual education requirements to maintain active certification This position may have supervisory responsibilities in the absence of the Executive Chef PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand √ Walk √ Sit √ Pushing, pulling and/or reaching √ Grasping and fine manipulation √ Climb or balance √ Stoop, kneel, crouch, or crawl √ Talk or hear √ Taste or smell √ Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds Up to 25 pounds Up to 50 pounds √ Up to 100 pounds √ More than 100 pounds The Community reserves the right to revise the duties set forth in this job description at its discretion.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture! Some of your responsibilities include: Select, staff, recruit, hire, and train qualified housekeeping candidates. In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary. Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel. Review MOD report for room moves, guest issues and special requests Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning. Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. Assist with guest requests as required. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines. Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies. Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. Prepare annual housekeeping budget. Manages all employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Act as Manager on Duty when needed. What You Bring Bachelor's degree in hospitality or similar industry preferred. 3+ years management experience in boutique hotel industry. Basic knowledge of MS Office. Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. * Implement company and franchise programs. * Prepare forecasts and reports and assist in the development of the room's budget. * Monitor and maintain the front office systems and equipment to ensure their optimum performance. * Track guest satisfaction surveys and maximize usage of the guest response tracking system. * Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. * Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. * Communicate both verbally and in writing to provide clear direction to staff. * Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. * Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied. * Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. * Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. * Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. * Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. * Regular attendance in conformance with the standards is essential to the successful performance of this position. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Minimum of 2 years Front Desk experience, preferably in leadership role. * Proficient with PMS system. * Advanced knowledge of brand's reward program. * Able to handle cash and credit transactions. * Computer literacy and financial management a must. * Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. * General knowledge of local area attractions and transportation. * Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. * Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. * Able to establish and maintain effective working relationships with associates and customers. * Able to make sound business decisions and take action quickly based on previous experience and good judgment. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $87,000.00 - $97,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. Essential Duties and Responsibilities: Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. Keep dish machine properly cleaned and filled with water per hotel standards. Operate burnishing machine to ensure proper finish on silverware. De-tarnish and polish silver for proper appearance. Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills: Knowledge of service ware and how to maintain same in order to complement guest experience. Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. Ability to transport heavy objects through a crowded room with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $23.00 - $24.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Essential Duties and Responsibilities * Show guests to room assisting with their luggage. * Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. * Check luggage for hotel guests both for day and overnight. * Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. * Open doors and greet guests in a friendly and courteous manner. * Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests. * Post the daily events board and entertainment board in the lobby. * Maintain an open communication line through all shifts by proper use of intershift log. * Deliver messages and valet to guest rooms. * Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. * May perform the duties of a valet as required. * Assist front desk with key inventory twice weekly. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * High school diploma or equivalent required. * Hotel experience preferred. * Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. * Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation. * Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. * Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. * Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. * Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $18.11 - $18.11 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

**Why us?** Dirty Habit is seeking a full-time, **Line Cook** to join our team in serving guests with creativity and passion! **Work Where You Belong!** Indulge your vices in Hotel Zelos' acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites. Lounge in the expansive dining room or outside on the heated rooftop patio. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! **Job Overview** To ensure proper service from the front line through quality control, training of line cooks and ensure proper sanitation levels. **Responsibilities** + Check all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner. + Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods. + Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence. + Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. + Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. + Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. + Check pars for shift use, determine necessary preparation, freezer pull and line set up. + Note any out-of-stock items or possible shortages. + Assist in keeping buffet stocked. + Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. + Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. + Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers. + Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs. + Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures. + Check pars for shift use, determine necessary preparation, freezer pull and line set up. + Note any out-of-stock items or possible shortages. + Assist in keeping buffet stocked. + Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables. + Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP. **Qualifications** **Education/Formal Training** + High school education or equivalent. **Experience** + Experience required by position is from one to two full years of employment in a related position with this company or other organization(s). **Knowledge/Skills** + Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Lifting, pushing, pulling and carrying: Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time. + Periodic climbing required. + Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day. + Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day. + Continuous standing -during preparation, during service hours or during expediting, usually all day. + Must be able to hear equipment timers and communicate with other staff. + Must be able to see that product is prepared appropriately. Lifting, pushing, pulling and carrying. + Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. **Environment** + Inside 95% of 8 hours. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees. Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the local ordinance. EOE **Benefits** + Medical, dental, & vision insurance + Health savings and flexible spending accounts + Basic Life and AD&D insurance + Paid time off for vacation, sick time, and holidays + Eligible to participate in the Company's 401(k) program with employer matching + Employee Assistance Program + Tuition Reimbursement + Great discounts on Hotels, Restaurants, and much more. + Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. **Salary** USD $23.95 - USD $23.95 /Hr. **ID:** _2025-29794_ **Position Type:** _Regular Full-Time_ **Property** **:** _Hotel Zelos_ **Outlet:** _Hotel_ **Category:** _Culinary_ **Min:** _USD $23.95/Hr._ **Max:** _USD $23.95/Hr._ **Tipped Position:** _No_ **_Address_** **:** _12 4th St_ **_City_** **:** _San Francisco_ **_State_** **:** _California_ EOE Protected Veterans/Disability

About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word “Jay” in Latin means “to celebrate”, hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. Apply yield management techniques and analyze historical data to maximize revenue and profitability. Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. Conduct market research on competitors' products, services, and pricing to inform strategic business plans. Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. Build and maintain long-term client relationships, ensuring repeat business. Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. Conduct hotel site inspections and client presentations with professionalism and confidence. Participate in trade shows, sales blitzes, and networking events to generate leads. Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. Manage A/V equipment as a profit center when applicable. Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. Perform any other job-related duties as assigned. Qualifications and Skills Prior hospitality experience with specific experience in catering sales is essential. Minimum 1+ year in catering sales required. Experience at a similar size and quality hotel preferred. Proficient in Microsoft Word, Excel, and hotel sales system. Strong sales and revenue management skills, with the ability to train and motivate peers. Knowledge of hotel features, benefits, and competitive landscape. Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. Strong organizational, problem-solving, and client service skills. Compensation Salary Range: $70,812.00 - $118,017.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities * Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. * Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. * Maximize revenue by selling all facets of the hotel, both verbally and in written form to previous, current, and potential clients. * Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. * Develop and conduct persuasive verbal sales presentations to prospective clients. * Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. * Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. * Prepare correspondence to customers, internal booking reports and file maintenance. * Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required. * Attend trade shows, community events and industry meetings. * Advanced knowledge of market trends, competition, and key customers of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills: * 4 year college degree or 2 year associates degree in related field required. * 3+ years of past sales experience in a senior role preferred. * Must have experience in luxury property of similar size and quality hotel. * Preferred to have strong established network in the luxury hospitality environment. * Effective verbal and written communication skills. * Ability to adapt communication style to suit different audiences. * Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and CI/TY. * Advanced knowledge of sales skills, revenue management, training, and motivation of peers. * Advanced knowledge of hotel and competitive market. * Ability to execute appropriate action plans. * Desire to participate as part of a team. * Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. * Able to set priorities, plan, organize, and delegate. * Written communication skills to be concise, well organized, complete, and clear. * Ability to work effectively under time constraints and deadlines. * Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $95,000.00 - $110,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. Essential Duties and Responsibilities ** Seasonal position until the date of 01/08/2026** Check Banquet Event Orders to determine function, number of guests and type of bar (house, premium, cash, open, etc.) Set up portable bar in function area according to standard policies and procedures. Make and serve drinks to guests in a friendly, courteous, and timely manner following established guidelines, policies and procedures regarding beverages and safety controls are prescribed by the company, the state and the hotel. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Remove all trash and liquor glasses from tables, tablecloths, trash and liquor from function area. •Return bar to storeroom. Breakdown, clean bar thoroughly; wipe surface areas and empty water in portable bar. Return all equipment and supplies to proper area. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience or similar preferred. Must communicate well with guests. Must have basic knowledge of service of various alcoholic beverages. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation. Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation. Ability to establish and maintain effective working relationships with associates, customers and patrons. Basic mathematical skills required. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $17.31 - $17.31 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

**What You'll Do** Provide restaurant, bar and banquet guests with friendly and professional service, excellent food quality, strong price value, and consistency of execution in an attractive, well-maintained environment. Development of an annual marketing plan to penetrate new sales opportunities and maximize use within existing markets. **Some of your responsibilities include:** + Achieve budgeted revenues and expenses and improve profitability related to the F+B department. + Monitor budgets in all areas of cost control with consistent focus on cost of inventory, sales, and payroll. + Increase level of guest happiness by delivery of an outstanding product and service. + Direct the daily activities and assignments of staff, ensure appropriate coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. + Direct supervision of the Executive Chef to provide excellent quality and presentation of all food to the guests. + Provide direct oversight of the property-wide Banquet and Catering operations. + Partner with the Sales Department to review all F+B minimums and selling guidelines. + Collaborate with Director of Sales and Director of Catering on sales and marketing strategies. + Directly lead all aspects of banquet operations including developing and maintaining managerial and captain oversight of all operations. + Review and approve all menus and pricing in restaurant outlets and banquet/catering. + Ensure that evaluation of food product, front-of-house employee performance, and development of product consistent with our market position. + Develop a selection and pricing strategy for all liquors and wines, and supervise their procurement. + Ongoing maintenance of the physical asset through capital planning as required in the budget process. + Follow all Health and Safety regulations. + Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and coach employees; address complaints and problem solve. **What You Bring** + Bachelor's Degree in Hospitality/Restaurant Management or equivalent field is preferred. + Minimum 3 years' experience as a Restaurant General Manager or Director of Food and Beverage. + Food Handler and Alcohol Awareness Certifications (if applicable). + Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, PL management. + Able to diplomatically deal with difficult situations and people while exhibiting a consistent level of integrity. + Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance. + Previous systems knowledge and experience with Aloha/Avero, Infogenesis, OpenTable, and ADP/eTime payroll or combination of these systems is required. **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

**Why us?** Sage Hospitality Group is set to hire a full time Front Desk Agent to join us at the Napa Valley Marriott Hotel & Spa. Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool and splash bar, and lively restaurants: enjoy local ingredients and premium wine pairings at Little Summer, or hang-out with local beers, burgers, and yard games at South Yard. Whether you're here for business or a weekend trip to napa, our hotel near wineries offers a laid-back experience: our courtyard features glowing fire pits and lush landscaping, providing a relaxing space to unwind and sip wine after exploring Napa Valley. Our hotel near Robert Mondavi Winery and Castello Di Amorosa is also close to downtown Napa restaurants and shopping. Gather in our Napa conference center, featuring over 22,000 sq ft of elegant indoor meeting rooms and outdoor event venues, ideal for Napa weddings under Redwood trees. You will always remember your easy-going, resort experience at Napa Valley Marriott Hotel & Spa. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! **Job Overview** Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. **Qualifications** **Education/Formal Training** High School diploma or equivalent **Experience** None required **Knowledge/Skills** + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% **Benefits** Medical, Dental, and Vision insurance Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. **Salary** USD $22.00 - USD $22.00 /Hr. **ID:** _2025-29645_ **Position Type:** _Regular Full-Time_ **Property** **:** _Napa Valley Marriott_ **Outlet:** _Vin11_ **Category:** _Front Desk & Guest Services_ **Min:** _USD $22.00/Hr._ **Max:** _USD $22.00/Hr._ **Tipped Position:** _No_ **_Address_** **:** _3425 Solano Ave_ **_City_** **:** _Napa_ **_State_** **:** _California_ EOE Protected Veterans/Disability