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Sage Hospitality Group jobs in San Diego, CA

- 26 jobs
  • Front Desk Agent

    Sage Hospitality Resources, LLP 4.5company rating

    Sage Hospitality Resources, LLP job in San Diego, CA

    Why us? At Hotel La Jolla, CURIO Collection by Hilton , we're more than just a place to stay we're a destination rooted in the effortless charm and coastal beauty of La Jolla Shores. As part of Hilton's handpicked Curio Collection, we deliver personalized, memorable experiences in a setting that's both refined and relaxed. Joining our team means becoming part of a close-knit, hospitality-driven culture where your voice matters, creativity is encouraged, and excellence is the standard. Whether you're welcoming guests at the front desk, preparing vibrant cuisine at Sea & Sky, or working behind the scenes to create seamless operations, you're contributing to something truly special. Here, we don't just offer jobs we cultivate careers, foster individuality, and celebrate the unique energy each team member brings. If you're passionate about hospitality, inspired by coastal living, and ready to help us redefine the guest experience one thoughtful detail at a time. We'd love to meet you! Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. + Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. + Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. + Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. + Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. + Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. + Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills + Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. + Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. + Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Must be able to read written communiques and monochrome computer screen. + Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. + Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. + 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. + Mobility - must be able to reach all areas of hotel to assist clients. + Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Salary USD $18.00 - USD $19.00 /Hr. ID: _2025-29471_ Position Type: _Regular Part-Time_ Property : _Hotel La Jolla_ Outlet: _Hotel_ Category: _Front Desk & Guest Services_ Min: _USD $18.00/Hr._ Max: _USD $19.00/Hr._ _Address_ : _7955 La Jolla Shores Dr_ _City_ : _La Jolla_ _State_ : _California_ EOE Protected Veterans/Disability
    $18-19 hourly 47d ago
  • House person

    Sage Hospitality Resources, LLP 4.5company rating

    Sage Hospitality Resources, LLP job in San Diego, CA

    Why us? At Hotel La Jolla, CURIO Collection by Hilton ,we'remore than just a place to staywe'rea destination rooted in the effortless charm and coastal beauty of La Jolla Shores. As part of Hilton's handpicked Curio Collection, we deliver personalized, memorable experiences in a settingthat'sboth refined and relaxed. Joining our team means becoming part of a close-knit, hospitality-driven culture where your voice matters, creativity is encouraged, and excellence is the standard. Whetheryou'rewelcoming guests at the front desk, preparing vibrant cuisine at Sea & Sky, or working behind the scenes to create seamless operations,you'recontributing to something truly special. Here, wedon'tjust offer jobswe cultivate careers, foster individuality, and celebrate the unique energy each team member brings. Ifyou'repassionate about hospitality, inspired by coastal living, and ready to help us redefine the guest experience one thoughtful detail at a time.We'dlove to meet you! Job Overview Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsibilities + Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles + Remove trash and/or linens and note any areas that need immediate cleaning. + Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. + Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. + Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). + Stock linen and supply closets to ensure par inventories. + Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. + Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. Qualifications Education/Formal Training No formal education required. Experience No experience required Knowledge/Skills + Self-starting personality with an even disposition. + Ability to meet standards of appearance. + Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. + Ability to assess required reaction to meet standards. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. + Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. + Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. + Continuous standing -continuously standing and/or walking to accomplish all that is required for position. + Climbing stairs -approximately 40 steps 15% of 40 hour week. Salary USD $20.00 - USD $21.00 /Hr. ID: _2025-29627_ Position Type: _Regular Full-Time_ Property : _Hotel La Jolla_ Outlet: _Hotel_ Category: _Housekeeping & Laundry_ Min: _USD $20.00/Hr._ Max: _USD $21.00/Hr._ Tipped Position: _No_ _Address_ : _7955 La Jolla Shores Dr_ _City_ : _La Jolla_ _State_ : _California_ EOE Protected Veterans/Disability
    $20-21 hourly 31d ago
  • Catering Sales Manager

    Driftwood Hospitality Management 4.3company rating

    San Diego, CA job

    Job Details 576 - Mission Valley Marriott - San Diego, CA Full Time $60000.00 - $70000.00 Salary/year Description Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality! At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being. Why Work With Us? Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full time employees. We prioritize your overall well-being, ensuring you have the support you need. Delicious Perks: As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift. Savor the flavors of our culinary expertise while you contribute to our guests' memorable experiences. Convenient Amenities: Forget the stress of finding parking - our team members enjoy free parking on-site. Our central location extends beyond the hotel - with the trolley station within walking distance, commuting becomes a breeze. Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories. Investing in Your Future: Join us at San Diego Marriott Mission Valley, where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together, let's build a legacy of excellence. What Sets Us Apart? Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team. We believe in recognizing and celebrating the unique talents and contributions each team member brings. JOB SUMMARY Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Support all Corporate and hotel initiatives as needed. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Business Results • Solicit, negotiate, and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc...) while maximizing banquet space to meet/exceed revenue goals. • Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals. • Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction. • Prepare status and period end reports to keep management abreast of activities. • Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition's product, strengths and weaknesses to continually improve sales strategies and the achievement of goals. • Responds to incoming catering opportunities for the hotel. • Proactively identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals. • Closes the best opportunities for the hotel based on market conditions and hotel needs. • Understands competitors' strengths and weaknesses and knows how to sell against them. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Effectively develops relationships within community to strengthen and expand customer base for catering sales opportunities. • Effectively manages and develops relationships with key internal and external stakeholders. • Ensures a high level of customer satisfaction. • Builds and strengthens relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc. • Effectively use sales resources and administrative/support staff. • Conducts site inspections. • Creates proposals as required. • Creates contracts as required. • Possesses excellent telephone sales skills. • Possesses strong overall sales skills. • Understands contract management and legalities. • Possesses operational knowledge and/or appreciation of operations challenges. • Has basic knowledge of food and beverage compositions. • Is knowledgeable of food trends, food and beverage composition, and menu planning. Exercises creativity in designing catering sales solutions. • Understands food and beverage forecasting and attrition. • Understands need time strategy as developed by the Revenue Management Team (i.e. Director of Sales & Marketing and Director of Catering Sales). • Follows all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing. • Follows all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing. • Understands and achieves team and individual goals. • Possesses software knowledge (Microsoft Office, etc.). • Possesses systems knowledge (MARSHA, CI/TY, or other similar programs). • Participate in communication and professional organizations to maintain high visibility and promote sales. • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required. • Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor. Guest Satisfaction • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. • Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements. • Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. • Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Utilizes MARSHA or other hotel system to capture and manage customer information daily. Leadership Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Holds self and others accountable for achieving results. Demonstrates commitment to Driftwood Hospitality operating principles and philosophies. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team and commits to a course of action with available information. Managing Work Execution Proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results. • Approaches work with a sense of urgency and purpose. • Allocates time and resources effectively when faced with competing demands. • Overcomes obstacles to accomplish challenging objectives. • Follows through on inquiries, requests, and complaints. Generating Talent Proactively identifies and develops talent within the organization. • Analyzes candidate's job-related themes, skills, and competencies to ensure each placement decision maximizes team dynamics and talent utilization. • Discusses problems immediately with others before they are forgotten or get out of control. • Actively pursues self-development. • Explains own rationale and thought processes to help employees improve their skills. Organizational Learner Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area. • Acts independently to improve and increase skills and knowledge. • Demonstrates an awareness of personal strengths and areas for professional improvement. • Shares learning, innovations, and best practices with others. • Is willing to learn from others. • Performs all technical/procedural requirements of the job. Qualifications KNOWLEDGE, SKILLS & ABILITIES Experience • 2 or more years of hotel catering experience or similar industry • Proven track record of a consistent ability to provide quality service • Previous leadership experience preferred Skills and Knowledge • CI/TY experience strongly preferred • Strong verbal and written English communication skills • Knowledge of the Marriott brand policies and procedures • Knowledge of the catering, food & beverage with banquet knowledge • Skills needed to manage the people and variables encountered in the development and implementation of major functions • Computer literate in MS Word, Excel, and PowerPoint • Computer literate with MARSHA preferred or other system used in hotel • Strong communication skills (verbal, listening, writing) • Strong problem-solving skills • Strong customer and associate relations skills • Strong presentation and platform skills • Strong organizational skills • Strong “closing skills” • Strong ‘persuasion” skills • Ability to use standard software applications and hotel system • Effective decision-making skills • Effective influence skills PHYSICAL DEMANDS Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary. Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley! EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
    $60k-70k yearly 22d ago
  • Assistant Chief Engineer

    Driftwood Hospitality Management 4.3company rating

    San Diego, CA job

    Job Details 576 - Mission Valley Marriott - San Diego, CA Full Time $70000.00 - $80000.00 Salary/year AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality! At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being. Why Work With Us? Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full time employees. We prioritize your overall well-being, ensuring you have the support you need. Delicious Perks: As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift. Savor the flavors of our culinary expertise while you contribute to our guests' memorable experiences. Convenient Amenities: Forget the stress of finding parking - our team members enjoy free parking on-site. Our central location extends beyond the hotel - with the trolley station within walking distance, commuting becomes a breeze. Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories. Investing in Your Future: Join us at San Diego Marriott Mission Valley, where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together, let's build a legacy of excellence. What Sets Us Apart? Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team. We believe in recognizing and celebrating the unique talents and contributions each team member brings. JOB SUMMARY **Must have HVAC Certification to be considered for this position. Assists and acts in the absence of the Chief Engineer to oversee the functionality and safety of the facility, including the physical buildings, mechanical equipment, electrical system/s, heating and cooling systems, life safety systems and grounds in accordance with local, state and federal laws and regulations. Directs general construction and the installation, maintenance and repair of all electrical, mechanical and architectural systems throughout the facility to ensure operational efficiency and safety. Assigns, verifies and documents the completion of all routine maintenance and repairs in the property maintenance management system. Communicates with city/county/state officials to ensure the proper maintenance of permits and licenses, to coordinate required inspections and to ensure full compliance with codes, regulations and safety standards to protect the well-being of all guests and team members. Assists in the execution of capital projects and property rehabilitations. Interviews, trains, supervises, counsels, schedules and evaluates staff. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. BUSINESS RESULTS Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. • In conjunction with the Chief Engineer, direct all facets of Engineering. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. • Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader. • Be a coach with a positive attitude daily. Implement, manage, and comply with Company policies, practices, and programs. • Ensure compliance with brand standards and local, state, and national regulations. • Ensure optimal levels of quality service and hospitality are provided to guests. • Walk the property daily to identify issues and to speak with and listen to associates. • Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed. • Inspect and evaluate the condition of the Engineering areas, equipment, and inventories. • Investigate, analyze, and report on all incidents and accidents. • In conjunction with the Chief Engineer, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates. • Generates costs comparison and solicits bid/proposals as needed. • Submit recommendations for changes and improvements to the Chief Engineer. • Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked. • Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes, and regulations. • Direct and promote an accident prevention program to minimize liabilities and related expenses. Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards, and regulations. Ensure the staff is proficient in sanitary, safety, security, and emergency procedures. • Notify the Chief Engineer of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Make recommendations to the Chief Engineer on additional safeguards as appropriate. Practice safe work habits. • Ensure associates are properly trained in the use and maintenance of Company assets. • Communicates with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests. • Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory. • Conducts disciplinary action as required for those directly supervising. • Conduct 90 day and annual performance evaluations for the engineering staff. GUEST SATISFACTION • Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. • Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer. • Makes presence always known to customer. • Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. • Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. LEADERSHIP Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. • Demonstrates commitment to Driftwood Hospitality operating principles and philosophies. • Holds self and others accountable for achieving results. • Addresses conflict in a timely manner. • Contributes to team results. • Deals with change effectively. • Makes decisions, including employees/team and commits to a course of action with available information. BUILDING RELATIONSHIPS Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel. • Conducts one on one meeting with Direct Reports to ensure their ongoing development. • Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations. • Aids in establishing a positive relationship between Hotel Corporation and property owners. • Ensures all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller. • Ensures the prompt and proper submission of all corporate, divisional, and governmental reports required. • Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guest's rooms, public areas, and restaurants. • Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor. GENERATING TALENT • Proactively identifies and develops talent within the organization. • Hires the best people from both internal and external candidates. Hires for talent, diversity, and balance of skills. Utilizes the brand's interviewing tools to ensure hiring decisions are based on the candidate's job-related talent, skills, and competencies. Maintains succession planning. • Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes. • Manages employee progressive discipline procedures for areas of responsibility. Ensures each hotel's policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Employee Handbook. • Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Actively solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of the Controller as necessary. • Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going employee recognition program. ORGANIZATIONAL LEARNER Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area. • Enlivens the hotel culture within the hotel. • Supports Public Relations' initiatives. • Maintain a consistent professional and positive attitude when communicating with guests and associates. • Maintain effective two-way communications that crosses departmental lines. • Approach all encounters and actions with guests and associates in a friendly, service-oriented manner. • Conduct regularly scheduled meetings with the Engineering staff to provide organizational information and educate associates on changes and activities. • Communicate Engineering activities and plans with peers and superiors to obtain appropriate consultation, guidance, and approval. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Experience • Three or more years of related experience in building management/engineering. • This position requires a substantial and successful track record in profitable Engineering management while maintaining integrity and professional bearing. • Familiarity with the hospitality industry practices preferred. • HVAC Certification is a must. • Required to have working knowledge of a 4 Pipe system, Chillers, Domestic boilers and VAV systems. • Will be required to perform tasks as needed throughout the hotel, this is a working position. • Minimum of two years of managerial skills as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. Knowledge and Skills • The ability to schedule, manage and delegate work effectively and efficiently. • Excellent verbal and written English communication skills. • Ability to read and communicate verbally and in writing • Computer literate in MS Word, Excel. • Complex mathematical skills and considerable skills in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e., budgets. PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Must be able to work in hot, cold and wet conditions and be able to stoop, kneel, crawl and climb on all types of surfaces. Hearing and visual ability to observe and detect signs of emergency situations. Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air. Grasping, lifting and holding tools and having good finger dexterity is required. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Lifting and moving objects up to 100 pounds. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling. Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary. Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley! Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
    $70k-80k yearly 15d ago
  • Room Attendant

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates, and vendors. Essential Duties and Responsibilities Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout the entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $23.95 - $23.95 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $24-24 hourly 60d+ ago
  • Accounting Coordinator

    Driftwood Hospitality Management 4.3company rating

    San Diego, CA job

    Job Details 576 - Mission Valley Marriott - San Diego, CA Full Time $25.00 - $28.00 HourlyDescription Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality! At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being. Why Work With Us? Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full-time employees. We prioritize your overall well-being, ensuring you have the support you need. Delicious Perks: As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift. Savor the flavors of our culinary expertise while you contribute to our guests' memorable experiences. Convenient Amenities: Forget the stress of finding parking - our team members enjoy free parking on-site. Our central location extends beyond the hotel - with the trolley station within walking distance, commuting becomes a breeze. Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally, allowing you to explore new destinations and create lasting memories. Investing in Your Future: Join us at San Diego Marriott Mission Valley, where we prioritize promoting from within and offer continuous professional growth opportunities. Your success is our success, and together, let's build a legacy of excellence. What Sets Us Apart? Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team. We believe in recognizing and celebrating the unique talents and contributions each team member brings. JOB SUMMARY Process payments of hotel bills after verifying that all documents are accurate as to items, price, extensions and proper receiving and approval by the department head. Maintains Sales/Group Billing files in an organized fashion and as per specified standards. Maintains Accounts Coverage Program as applicable. Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner. Maintains Sales system (i.e. CI/TY.) digital documents and ensures consistent, accurate and working properly. Maintains timely and effective paper flow and communication within department and to other departments. Maintains flow of sales contracts when it specifically pertains to group billing process (i.e. Deposits, Direct Bill applications, CC authorization management and Final Bill production) Review the Final Bill Review packet at the conclusion of each group event. Create and send out the Final Bill to the client to close out bookings. Process deposits as required per contract and track deposits due. Process and manage follow-up communication regarding Direct Bill applications for groups. Maintain and ensure internal controls, including but not limited to Accounts Receivable, Accounts Payable, Income Auditing, General Accounting, and Cashiers. Process and post payments as needed and handle any outstanding accounts due to the hotel from past events. Issue refunds as needed. Handle chargebacks and research billing disputes, partial payments. Perform daily Accounts Receivable reports and reconcile Accounts Receivable accounts. Handle all customer inquiries regarding billing and complete all requests for receipt copies. Complete Accounts Receivable End of Month (EOM) and Preliminary reports. Assist with administrative month-end close procedures. Any other duties as assigned by Controller or entire management staff specific to respective property. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Reports unsafe conditions to management. Reports accidents, injuries, near misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. Maintains high standards of personal appearance and grooming which include compliance with the Marriott Mission Valley dress code and wearing name tag when working (per brand standards). Complies at all times with Marriott Mission Valley standards and regulations to encourage safe and efficient hotel operations. KNOWLEDGE, SKILLS & ABILITIES Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred. Knowledge of Marriott systems would be a big plus. Intermediate or advanced knowledge of Microsoft Office. Ability to access and accurately input information into a computer. Ability to follow written/and verbal instructions. Ability to set-up and maintain digital filing systems. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. PHYSICAL DEMANDS Ability to sit and/or stand continuously to perform essential job functions for a duration of the shift. Occasional twisting, bending, stooping, reaching, standing, walking Ability to lift 25 pounds. Frequent talking, hearing, seeing and smiling. Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities, and where we not only meet industry standards but exceed them. Be a part of a team that is not just amazing but is committed to making your journey with us truly extraordinary. Ready to embark on a fulfilling career journey? Apply today and discover the unparalleled experiences that await you at San Diego Marriott Mission Valley! Qualifications Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred. Knowledge of Marriott systems would be a big plus. Intermediate or advanced knowledge of Microsoft Office. Ability to access and accurately input information into a computer. Ability to follow written/and verbal instructions. Ability to set-up and maintain digital filing systems. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system.
    $36k-45k yearly est. 11d ago
  • Banquet and Meeting Coordinator

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Embodying Southern California's laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Live. Lead. Thrive by the Bay. At Wyndham San Diego Bayside, our team lives at the intersection of hospitality and lifestyle where classic service meets a modern coastal rhythm. As a Banquet and Meeting Coordinator, you'll thrive at one of San Diego's most iconic waterfront hotels, inspiring a culture of excellence while creating moments that move both guests and associates. The Banquet/Meeting Coordinator supports the Catering & Events and Banquet Departments by managing event logistics, client communications, BEO distribution, setup coordination, and on-site support to ensure seamless execution of meetings and events. This position serves as an operational link between Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, and AV to deliver a high-quality group experience. Key Responsibilities Event Coordination • Create, update, and distribute BEOs, resumes, diagrams, and event packets. • Maintain accurate event details in systems (Delphi/FDC, Opera Cloud Events). • Coordinate meeting room assignments, changes, and turnovers. • Support banquet and culinary teams with counts, timing, and dietary needs. Client & Stakeholder Communication • Serve as daily point of contact for in-house group clients. • Support pre-con meetings and gather post-event feedback. • Communicate changes promptly to all operating departments. Operational Support • Lead or support daily/weekly BEO meetings. • Confirm room setup standards and AV readiness. • Monitor event spaces throughout the day. • Coordinate housekeeping meeting refresh schedules. • Support banquet checks, signatures, and billing accuracy. Administrative Duties • Maintain event calendars, signage, diagrams, and reader boards. • Prepare welcome packets and group communication tools. • Track event changes and revenue impact. • Maintain meeting supply inventories. Qualifications • 1-3 years hotel events, catering, or banquet experience preferred. • Strong organizational and communication skills. • Ability to manage multiple events simultaneously. • Proficiency with hotel systems preferred. • Flexible schedule availability. • Requires flexibility with evenings, weekends, and event schedules. Reporting Structure Reports to: Director of Catering & Events Interacts with: Banquets, Culinary, Front Office, Housekeeping, Engineering, AV/IT Physical Requirements • Walking and standing for extended periods. • Lifting up to 20-30 lbs occasionally. The Bayside Mindset At Wyndham San Diego Bayside , hospitality is a lifestyle and a shared rhythm-rooted in coastal ease, powered by genuine care, and inspired by the spirit of San Diego. Our culture flows like the ocean: warm, inviting, and full of soul. We welcome every guest like a neighbor, blending coastal luxury with personalized service and a sense of place that feels like home. For our team, it is pride in purpose, strength in support, and the freedom to shine-creating unforgettable moments together.” “Where sunsets meet smiles, and community meets care.” Apply today and bring your skills to the Bay where we are creating unforgettable moments for our guest and our team! Compensation Salary Range: $26.00 - $30.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $26-30 hourly 10d ago
  • Bell/Luggage Attendant

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Embodying Southern California's laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Essential Duties and Responsibilities Show guests to room assisting with their luggage. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. Check luggage for hotel guests both for day and overnight. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. Open doors and greet guests in a friendly and courteous manner. Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests. Post the daily events board and entertainment board in the lobby. Maintain an open communication line through all shifts by proper use of intershift log. Deliver messages and valet to guest rooms. Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. May perform the duties of a valet as required. Assist front desk with key inventory twice weekly. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills High school diploma or equivalent required. Hotel experience preferred. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Must have a class "B" license or license with passenger endorsement Compensation Salary Range: $20.30 - $20.30 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $20.3-20.3 hourly 60d+ ago
  • Coordinator Sales

    Sage Hospitality Group 4.5company rating

    Sage Hospitality Group job in San Diego, CA

    **Why us?** At **Hotel La Jolla, CURIO Collection by Hilton** ,we'remore than just a place to staywe'rea destination rooted in the effortless charm and coastal beauty of La Jolla Shores. As part of Hilton's handpicked Curio Collection, we deliver personalized, memorable experiences in a settingthat'sboth refined and relaxed. Joining our team means becoming part of a close-knit, hospitality-driven culture where your voice matters, creativity is encouraged, and excellence is the standard. Whetheryou'rewelcoming guests at the front desk, preparing vibrant cuisine at Sea & Sky, or working behind the scenes to create seamless operations,you'recontributing to something truly special. Here, wedon'tjust offer jobswe cultivate careers, foster individuality, and celebrate the unique energy each team member brings. Ifyou'repassionate about hospitality, inspired by coastal living, and ready to help us redefine the guest experience one thoughtful detail at a time.We'dlove to meet you! **Job Overview** Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. **Responsibilities** + Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner. + Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. + Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. + Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations. + Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner. + Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. + Work with sales personnel to achieve required sales team goals. + Have current knowledge of hotel rates, strategies, discounts and promotions. + Assist with completing any required sales reports. + Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area. + Assist hotel with implementing hotel specific selling strategies. + Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner. + Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times. + Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel. + Display a neat, clean and business-like appearance at all times. + Creates monthly social hour calendar with the Director of Sales. + Assists the Sales department with monthly luncheons, client events, etc. + Conduct walk-in tours + Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand. + Work with EBC on all group turnover and proper execution of the groups. **Qualifications** **Education/Formal Training** High school diploma or vocational secretarial. **Experience** Previous sales, hospitality, and secretarial experience preferred. **Knowledge/Skills** + Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint. + Alphabetizing, grammar and punctuation skills. + Standard business letter formats. + Strong editing skills. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. + Able to read contracts and letters. + Able to use computers. + Excellent attention to detail and multi-tasking skills. + Bending/kneeling - repeated bending and kneeling required while filing + Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. **Environment** General office and hotel environment **Salary** USD $21.00 - USD $25.00 /Hr. **ID:** _2025-28854_ **Position Type:** _Regular Full-Time_ **Property** **:** _Hotel La Jolla_ **Outlet:** _Hotel_ **Category:** _Sales & Marketing_ **Min:** _USD $21.00/Hr._ **Max:** _USD $25.00/Hr._ **_Address_** **:** _7955 La Jolla Shores Dr_ **_City_** **:** _La Jolla_ **_State_** **:** _California_ EOE Protected Veterans/Disability
    $21-25 hourly 60d+ ago
  • Director Of Operations (Rooms)

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us We are an all-suite hotel located in the heart of downtown San Diego, Embassy Suites by Hilton San Diego Bay - Downtown is the ideal location to work in the area. Accessible to public transportation and located across from the Headquarters at Seaport Village, our all-suite hotel is just blocks form the San Diego Convention Center and the historic Gaslamp Quarter. Join our team of diverse individuals working together to create memories for our guests. Thru our Loves program we offer discounts to public transportation, free lunch, free parking and a fun and balanced work / life environment. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary. Essential Duties and Responsibilities Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies. Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Minimum 3-5 years of management experience, preferably in both rooms and FandB. Computer literacy and financial management required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $100,000.00 - $100,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $100k-100k yearly 60d+ ago
  • Housekeeping Manager

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Essential Duties and Responsibilities Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas. Develop housekeeping and laundry budget. Develop and implement controls for expense management. Conduct periodic inventory of guest supplies, small equipment and linen as required. Utilize labor management tools to schedule and control labor costs. Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events. Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Communicate both verbally and in writing to provide clear direction to staff. Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. Evaluate condition of furniture, fixtures, décor, etc. •Make recommendations and assist in the coordination of preventative maintenance program and rehab projects. Ensure compliance of housekeeping and laundry standard operating procedures and policies. Operate department pursuant to OSHA requirements and guidelines. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 5+ years management experience, with at least 3 years in housekeeping management. Experience managing in-house operated laundry operations. Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements. Able to work with other department leaders. Able to resolve guest, supervisor, and associate conflicts. Able to manage multiple tasks at all times and have excellent organizational skills. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $72,000.00 - $80,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $72k-80k yearly 60d+ ago
  • Maintenance

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us We are an all-suite hotel located in the heart of downtown San Diego, Embassy Suites by Hilton San Diego Bay - Downtown is the ideal location to work in the area. Accessible to public transportation and located across from the Headquarters at Seaport Village, our all-suite hotel is just blocks form the San Diego Convention Center and the historic Gaslamp Quarter. Join our team of diverse individuals working together to create memories for our guests. Thru our Loves program we offer discounts to public transportation, free lunch, free parking and a fun and balanced work / life environment. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates, and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Essential Duties and Responsibilities Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, gardening). Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. Move furniture and fixtures throughout the building. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. Exposure to extreme temperatures. Operation of heavy machinery. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. Hotel experience preferred. Climbing, reading, standing, walking, and routinely lifting 25 lbs. to 50 lbs. with or without reasonable accommodation. Must be able to receive instructions and communicate progress of work assignments. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $25.00 - $26.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $25-26 hourly 60d+ ago
  • Rooms Controller/Staff Accountant

    HEI Hotels & Resorts 4.3company rating

    San Diego, CA job

    About Us Embodying Southern California's laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Live. Lead. Thrive by the Bay. At Wyndham San Diego Bayside, our team lives at the intersection of hospitality and lifestyle where classic service meets a modern coastal rhythm. As Rooms Controller/Staff Accountant, you'll thrive at one of San Diego's most iconic waterfront hotels, inspiring a culture of excellence while creating moments that move both guests and associates. The Room Controller is a crucial liaison between Guest Services, Housekeeping, Engineering, and Reservations. This involves providing attentive, friendly, efficient, and courteous service to guests while ensuring that the room revenue and overall productivity are maximized. The goal is to offer high-quality service to all guests and maintain the smooth functioning of different departments. Staff Accountant Assist Controller in directing the financial activities of the hotel, safeguarding the assets, and preparing all financial reports in accordance with generally accepted accounting principles and HEI Hotels and Resorts Standards. Essential Duties and Responsibilities * Assign rooms based on guest requests and preferences when possible. * Assist the Director of Operations in sending recaps from weekly Operations meetings to all department heads. * Pre-register designated guests and prepare key packets for special groups. * Organize and coordinate check-in and pre-registration procedures for arriving groups. * Review, track, and accommodate requests for room and check-out changes when possible. Communicate the status to appropriate departments. * Review/monitor out-of-order rooms daily. * Monitor the queue status and communicate with appropriate departments to ensure guests can check in by 4 pm at the guaranteed check-in time. * Follow up on daily credit limits and secure valid payments. * Perform duplicate reservation checks and block rooms. * Run daily reports, verify rate variance, double-check OTA VCC as a second set of eyes from the reservations department, monitor Guest Recovery Adjustment daily, and communicate this to FO management and DOO. * Follow up with guests to ensure their requests or problems have been met to their satisfaction, especially all VIPs, special guests, and requests by performing post-arrival calls. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Monitor Synergy overdue items and generate daily reports for FO leadership, DOO, Chief ENG and Director of ENG. * Assist DOO in communicating with ENG leaders to track the PM program. * Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concern. * Assist in reconciling open account status items. * Input General Cashier Summary and maintain binder. * Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid. Maintain an accurate, up to date Purchase Order Log. * Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis. * Process all approved invoices for payment, ensure all appropriate signatures and back-up attached. * Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken. * Handle all vendor inquiries and reconcile vendor statements. * Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner. * Interface checks and submit a log of all manual checks to the Controller. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Bachelor's Degree in Accounting preferred. * Accounting and Hotel experience preferred. * Strong organizational skills with attention to detail. * Ability to compile facts and figures. * Ability to operate personal computer and calculator. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. The Bayside Mindset At Wyndham San Diego Bayside, hospitality is a lifestyle and a shared rhythm-rooted in coastal ease, powered by genuine care, and inspired by the spirit of San Diego. Our culture flows like the ocean: warm, inviting, and full of soul. We welcome every guest like a neighbor, blending coastal luxury with personalized service and a sense of place that feels like home. For our team, it is pride in purpose, strength in support, and the freedom to shine-creating unforgettable moments together." "Where sunsets meet smiles, and community meets care." Apply today and bring your talent to the Bay where we are creating unforgettable moments for our guest and our team! Compensation Salary Range: $26.00 - $30.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $26-30 hourly Auto-Apply 13d ago
  • Associate Director Of Sales

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us We are an all-suite hotel located in the heart of downtown San Diego. Embassy Suites by Hilton San Diego Bay - Downtown is the ideal location to work in the area. Accessible to public transportation and located across from the Headquarters at Seaport Village, our all-suite hotel is just blocks form the San Diego Convention Center and the historic Gaslamp Quarter. Join our team of diverse individuals working together to create memories for our guests. Thru our Loves program we offer discounts to public transportation, free lunch, free parking and a fun and balanced work / life environment. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Director of Sales in the management, coordination and execution of items related to the marketing and sales operation of the hotel. Manage and solicit designated market. Essential Duties and Responsibilities Plan, direct, organize and control departmental activities such as telemarketing, outside sales calls, conducting walking tours, entertaining clients, developing and soliciting new leads, presenting and preparing written proposals and contracts. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Develop and conduct persuasive verbal sales presentations to prospective clients. Supervise sales staff through account review, correspondence review and coaching toward improvement. Gather, organize, and disseminate both written and verbal information regarding the specific requirements of client events to the appropriate departments and individual clients in a prompt, accurate, profitable, pleasant, and professional manner. Develop target lists and action plans for account solicitation. Assist in assignment and distribution of leads. Provide guidance in prospecting and qualifying potential leads. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills 2+ years of sales and marketing leadership in similar sized operation preferred. Hotel experience preferred. Strong knowledge of the geographic designated market. Ability to travel throughout designated markets in a timely manner. Knowledge of travel industry, current market trends and economic factors Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. Basic mathematical skills that allow for calculation of room blocks, average rates and forecast information. Ability to organize detailed information and use analytical skills to decipher data to make sound decisions. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $115,000.00 - $115,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $115k-115k yearly 60d+ ago
  • Senior Sales Manager

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Embodying Southern California's laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Live. Lead. Thrive by the Bay. At Wyndham San Diego Bayside, our team lives at the intersection of hospitality and lifestyle where classic service meets a modern coastal rhythm. As a Senior Sales Manager, you'll thrive at one of San Diego's most iconic waterfront hotels, inspiring a culture of excellence while creating moments that move both guests and associates. Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Essential Duties and Responsibilities Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. Develop and conduct persuasive verbal sales presentations to prospective clients. Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Prepare correspondence to customers, internal booking reports and file maintenance. Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Advanced knowledge of market trends, competition, and key customers of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills: 3+ years of past sales experience preferred. Must have experience at a similar size and quality hotel. Ability to adapt communication style to suit different audiences. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Advanced knowledge of hotel and competitive market. Ability to execute appropriate action plans. Desire to participate as part of a team. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. Written communication skills to be concise, well organized, complete, and clear. Ability to work effectively under time constraints and deadlines. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. The Bayside Mindset At Wyndham San Diego Bayside , hospitality is a lifestyle and a shared rhythm-rooted in coastal ease, powered by genuine care, and inspired by the spirit of San Diego. Our culture flows like the ocean: warm, inviting, and full of soul. We welcome every guest like a neighbor, blending coastal luxury with personalized service and a sense of place that feels like home. For our team, it is pride in purpose, strength in support, and the freedom to shine-creating unforgettable moments together.” “Where sunsets meet smiles, and community meets care.” Apply today and bring your talent to the Bay where we are creating unforgettable moments for our guest and our team! Compensation Salary Range: $100,000.00 - $118,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $100k-118k yearly 12d ago
  • House person

    Sage Hospitality Group 4.5company rating

    Sage Hospitality Group job in San Diego, CA

    **Why us?** At **Hotel La Jolla, CURIO Collection by Hilton** ,we'remore than just a place to staywe'rea destination rooted in the effortless charm and coastal beauty of La Jolla Shores. As part of Hilton's handpicked Curio Collection, we deliver personalized, memorable experiences in a settingthat'sboth refined and relaxed. Joining our team means becoming part of a close-knit, hospitality-driven culture where your voice matters, creativity is encouraged, and excellence is the standard. Whetheryou'rewelcoming guests at the front desk, preparing vibrant cuisine at Sea & Sky, or working behind the scenes to create seamless operations,you'recontributing to something truly special. Here, wedon'tjust offer jobswe cultivate careers, foster individuality, and celebrate the unique energy each team member brings. Ifyou'repassionate about hospitality, inspired by coastal living, and ready to help us redefine the guest experience one thoughtful detail at a time.We'dlove to meet you! **Job Overview** Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. **Responsibilities** + Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles + Remove trash and/or linens and note any areas that need immediate cleaning. + Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. + Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. + Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.). + Stock linen and supply closets to ensure par inventories. + Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor. + Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. **Qualifications** **Education/Formal Training** No formal education required. **Experience** No experience required **Knowledge/Skills** + Self-starting personality with an even disposition. + Ability to meet standards of appearance. + Ability to communicate with guests, housekeepers/main linen room attendant, supervisor. + Ability to assess required reaction to meet standards. **Physical Demands** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. + Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes. + Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. + Continuous standing -continuously standing and/or walking to accomplish all that is required for position. + Climbing stairs -approximately 40 steps 15% of 40 hour week. **Salary** USD $20.00 - USD $21.00 /Hr. **ID:** _2025-29627_ **Position Type:** _Regular Full-Time_ **Property** **:** _Hotel La Jolla_ **Outlet:** _Hotel_ **Category:** _Housekeeping & Laundry_ **Min:** _USD $20.00/Hr._ **Max:** _USD $21.00/Hr._ **Tipped Position:** _No_ **_Address_** **:** _7955 La Jolla Shores Dr_ **_City_** **:** _La Jolla_ **_State_** **:** _California_ EOE Protected Veterans/Disability
    $20-21 hourly 31d ago
  • Coordinator Sales

    Sage Hospitality Resources, LLP 4.5company rating

    Sage Hospitality Resources, LLP job in San Diego, CA

    Why us? At Hotel La Jolla, CURIO Collection by Hilton ,we'remore than just a place to staywe'rea destination rooted in the effortless charm and coastal beauty of La Jolla Shores. As part of Hilton's handpicked Curio Collection, we deliver personalized, memorable experiences in a settingthat'sboth refined and relaxed. Joining our team means becoming part of a close-knit, hospitality-driven culture where your voice matters, creativity is encouraged, and excellence is the standard. Whetheryou'rewelcoming guests at the front desk, preparing vibrant cuisine at Sea & Sky, or working behind the scenes to create seamless operations,you'recontributing to something truly special. Here, wedon'tjust offer jobswe cultivate careers, foster individuality, and celebrate the unique energy each team member brings. Ifyou'repassionate about hospitality, inspired by coastal living, and ready to help us redefine the guest experience one thoughtful detail at a time.We'dlove to meet you! Job Overview Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities + Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner. + Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. + Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. + Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations. + Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner. + Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. + Work with sales personnel to achieve required sales team goals. + Have current knowledge of hotel rates, strategies, discounts and promotions. + Assist with completing any required sales reports. + Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area. + Assist hotel with implementing hotel specific selling strategies. + Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner. + Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times. + Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel. + Display a neat, clean and business-like appearance at all times. + Creates monthly social hour calendar with the Director of Sales. + Assists the Sales department with monthly luncheons, client events, etc. + Conduct walk-in tours + Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand. + Work with EBC on all group turnover and proper execution of the groups. Qualifications Education/Formal Training High school diploma or vocational secretarial. Experience Previous sales, hospitality, and secretarial experience preferred. Knowledge/Skills + Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint. + Alphabetizing, grammar and punctuation skills. + Standard business letter formats. + Strong editing skills. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. + Able to read contracts and letters. + Able to use computers. + Excellent attention to detail and multi-tasking skills. + Bending/kneeling - repeated bending and kneeling required while filing + Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment General office and hotel environment Salary USD $21.00 - USD $25.00 /Hr. ID: _2025-28854_ Position Type: _Regular Full-Time_ Property : _Hotel La Jolla_ Outlet: _Hotel_ Category: _Sales & Marketing_ Min: _USD $21.00/Hr._ Max: _USD $25.00/Hr._ _Address_ : _7955 La Jolla Shores Dr_ _City_ : _La Jolla_ _State_ : _California_ EOE Protected Veterans/Disability
    $21-25 hourly 55d ago
  • Banquet and Meeting Coordinator

    HEI Hotels & Resorts 4.3company rating

    San Diego, CA job

    About Us Embodying Southern California's laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse individuals that work together to create lasting memories for our guests. We offer free lunch, discounted parking and a welcoming environment for all of our associates. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Live. Lead. Thrive by the Bay. At Wyndham San Diego Bayside, our team lives at the intersection of hospitality and lifestyle where classic service meets a modern coastal rhythm. As a Banquet and Meeting Coordinator, you'll thrive at one of San Diego's most iconic waterfront hotels, inspiring a culture of excellence while creating moments that move both guests and associates. The Banquet/Meeting Coordinator supports the Catering & Events and Banquet Departments by managing event logistics, client communications, BEO distribution, setup coordination, and on-site support to ensure seamless execution of meetings and events. This position serves as an operational link between Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, and AV to deliver a high-quality group experience. Key Responsibilities Event Coordination * Create, update, and distribute BEOs, resumes, diagrams, and event packets. * Maintain accurate event details in systems (Delphi/FDC, Opera Cloud Events). * Coordinate meeting room assignments, changes, and turnovers. * Support banquet and culinary teams with counts, timing, and dietary needs. Client & Stakeholder Communication * Serve as daily point of contact for in-house group clients. * Support pre-con meetings and gather post-event feedback. * Communicate changes promptly to all operating departments. Operational Support * Lead or support daily/weekly BEO meetings. * Confirm room setup standards and AV readiness. * Monitor event spaces throughout the day. * Coordinate housekeeping meeting refresh schedules. * Support banquet checks, signatures, and billing accuracy. Administrative Duties * Maintain event calendars, signage, diagrams, and reader boards. * Prepare welcome packets and group communication tools. * Track event changes and revenue impact. * Maintain meeting supply inventories. Qualifications * 1-3 years hotel events, catering, or banquet experience preferred. * Strong organizational and communication skills. * Ability to manage multiple events simultaneously. * Proficiency with hotel systems preferred. * Flexible schedule availability. * Requires flexibility with evenings, weekends, and event schedules. Reporting Structure Reports to: Director of Catering & Events Interacts with: Banquets, Culinary, Front Office, Housekeeping, Engineering, AV/IT Physical Requirements * Walking and standing for extended periods. * Lifting up to 20-30 lbs occasionally. The Bayside Mindset At Wyndham San Diego Bayside, hospitality is a lifestyle and a shared rhythm-rooted in coastal ease, powered by genuine care, and inspired by the spirit of San Diego. Our culture flows like the ocean: warm, inviting, and full of soul. We welcome every guest like a neighbor, blending coastal luxury with personalized service and a sense of place that feels like home. For our team, it is pride in purpose, strength in support, and the freedom to shine-creating unforgettable moments together." "Where sunsets meet smiles, and community meets care." Apply today and bring your skills to the Bay where we are creating unforgettable moments for our guest and our team! Compensation Salary Range: $26.00 - $30.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $26-30 hourly Auto-Apply 9d ago
  • Front Desk Agent Part Time

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences.Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $24.50 - $24.50 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $24.5-24.5 hourly 58d ago
  • Catering Manager

    HEI Hotels and Resorts 4.3company rating

    San Diego, CA job

    About Us Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Manage catering accounts to achieve guest satisfaction and drive revenue growth. Responsible for soliciting new catering sales accounts, maintaining relationships with existing clients, and ensuring all revenue goals for food, beverage, and room rental are met or exceeded. Essential Duties and Responsibilities Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication. Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets. Apply yield management techniques and analyze historical data to maximize revenue and profitability. Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability. Conduct market research on competitors' products, services, and pricing to inform strategic business plans. Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value. Build and maintain long-term client relationships, ensuring repeat business. Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities. Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments. Conduct hotel site inspections and client presentations with professionalism and confidence. Participate in trade shows, sales blitzes, and networking events to generate leads. Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution. Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction. Manage A/V equipment as a profit center when applicable. Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events. Monitor market trends, competitor activity, and key client accounts to identify growth opportunities. Perform any other job-related duties as assigned. Qualifications and Skills Prior hospitality experience with specific experience in catering sales is essential. Minimum 1+ year in catering sales required. Experience at a similar size and quality hotel preferred. Proficient in Microsoft Word, Excel, and hotel sales system. Strong sales and revenue management skills, with the ability to train and motivate peers. Knowledge of hotel features, benefits, and competitive landscape. Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to work effectively under time constraints and adapt communication style to different audiences. Strong organizational, problem-solving, and client service skills. Compensation Salary Range: $79,000.00 - $79,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
    $79k-79k yearly 4d ago

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