Patient Service Representative jobs at Saint Francis Health System

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Days **Shift: ECB (Emergency Call Basis)** **Fridays, Saturdays & Sundays 7:00am - 3:30pm @ Main Entrance** Job Summary: The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: 1 - 2 years related experience Knowledge, Skills and Abilities: Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required. Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills. Essential Functions and Responsibilities: Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met. Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital. Information provider for patients, families and visitors. Coordinate communications between hospital staff, patients and their families. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Security - Yale Campus Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

INTEGRIS Health Cardiovascular Physicians, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service Representative that will float to Altus and Elk City, Oklahoma. In this position, you'll work Monday - Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. REQUIRED QUALIFICATIONS EXPERIENCE: 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: 1-year clerical experience Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding 6 months telephone customer service experience The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone calls Collects payments for copays and deductibles Makes financial arrangements for patients Performs check in and out duties accurately and timely Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. Accurately enters patient demographics into the practice management system Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Food Service Rep in Woodward, OK. In this position, you'll work Full Time Variable hours with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Food Service Representative responsibilities include, but are not limited to, the following: * Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner * Answers telephones, transcribes messages, and processes information upon receipt * Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately * Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards * Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors * Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job * May assist patients in making menu selections according to their diet order * May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays * Responsible for patient satisfaction during the shift for the assigned floors * May deliver patient trays and if so, is responsible for patient safety when delivering trays * Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned * This position may have additional or varied physical demand and/or respiratory fit test requirements * Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. * Hazards and adverse working conditions are minimal if standard precautions are used when necessary. * All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * Previous customer service and/or call center experience helpful * 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred * Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience * Demonstrates interpersonal and communication skills, both written and verbal * Requires strong organization skills, accuracy, and attention to detail * Working knowledge of web-based software; ability to adapt to changes in software programs * Typing 20 wpm * Must be able to effectively communicate in English

INTEGRIS Health Southwest Medical Center, named the top hospital in the Oklahoma City metro by Newsweek, has a great opportunity for a Patient Food Service Rep in Oklahoma City. In this position, you'll work with our Food Services team, providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers, such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Food Service Representative responsibilities include, but are not limited to, the following: * Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner * Answers telephones, transcribes messages, and processes information upon receipt * Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately * Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards * Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors * Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job * May assist patients in making menu selections according to their diet order * May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays * Responsible for patient satisfaction during the shift for the assigned floors * May deliver patient trays and if so, is responsible for patient safety when delivering trays * Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned * This position may have additional or varied physical demand and/or respiratory fit test requirements * Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. * Hazards and adverse working conditions are minimal if standard precautions are used when necessary. * All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * Previous customer service and/or call center experience helpful * 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred * Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience * Demonstrates interpersonal and communication skills, both written and verbal * Requires strong organization skills, accuracy, and attention to detail * Working knowledge of web-based software; ability to adapt to changes in software programs * Typing 20 wpm * Must be able to effectively communicate in English

INTEGRIS Health Southwest Medical Center, named the top hospital in the Oklahoma City metro by Newsweek, has a great opportunity for a Patient Food Service Rep in Oklahoma City. In this position, you'll work with our Food Services team, providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers, such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. Previous customer service and/or call center experience helpful 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience Demonstrates interpersonal and communication skills, both written and verbal Requires strong organization skills, accuracy, and attention to detail Working knowledge of web-based software; ability to adapt to changes in software programs Typing 20 wpm Must be able to effectively communicate in English The Patient Food Service Representative responsibilities include, but are not limited to, the following: Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner Answers telephones, transcribes messages, and processes information upon receipt Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job May assist patients in making menu selections according to their diet order May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays Responsible for patient satisfaction during the shift for the assigned floors May deliver patient trays and if so, is responsible for patient safety when delivering trays Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned This position may have additional or varied physical demand and/or respiratory fit test requirements Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Hazards and adverse working conditions are minimal if standard precautions are used when necessary. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health Canadian Valley Hospital, with Oklahoma's largest not-for-profit health system, has a great opportunity for a Patient Food Services Rep in Yukon Oklahoma. In this position, you'll work days with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Food Service Representative responsibilities include, but are not limited to, the following: * Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner * Answers telephones, transcribes messages, and processes information upon receipt * Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately * Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards * Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors * Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job * May assist patients in making menu selections according to their diet order * May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays * Responsible for patient satisfaction during the shift for the assigned floors * May deliver patient trays and if so, is responsible for patient safety when delivering trays * Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned * This position may have additional or varied physical demand and/or respiratory fit test requirements * Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. * Hazards and adverse working conditions are minimal if standard precautions are used when necessary. * All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * Previous customer service and/or call center experience helpful * 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred * Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience * Demonstrates interpersonal and communication skills, both written and verbal * Requires strong organization skills, accuracy, and attention to detail * Working knowledge of web-based software; ability to adapt to changes in software programs * Typing 20 wpm * Must be able to effectively communicate in English

INTEGRIS Health Canadian Valley Hospital, with Oklahoma's largest not-for-profit health system, has a great opportunity for a Patient Food Services Rep in Yukon Oklahoma. In this position, you'll work with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Food Service Representative responsibilities include, but are not limited to, the following: * Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner * Answers telephones, transcribes messages, and processes information upon receipt * Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately * Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards * Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors * Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job * May assist patients in making menu selections according to their diet order * May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays * Responsible for patient satisfaction during the shift for the assigned floors * May deliver patient trays and if so, is responsible for patient safety when delivering trays * Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned * This position may have additional or varied physical demand and/or respiratory fit test requirements * Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. * Hazards and adverse working conditions are minimal if standard precautions are used when necessary. * All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * Previous customer service and/or call center experience helpful * 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred * Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience * Demonstrates interpersonal and communication skills, both written and verbal * Requires strong organization skills, accuracy, and attention to detail * Working knowledge of web-based software; ability to adapt to changes in software programs * Typing 20 wpm * Must be able to effectively communicate in English

INTEGRIS Health Canadian Valley Hospital, with Oklahoma's largest not-for-profit health system, has a great opportunity for a Patient Food Services Rep in Yukon Oklahoma. In this position, you'll work with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. Previous customer service and/or call center experience helpful 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience Demonstrates interpersonal and communication skills, both written and verbal Requires strong organization skills, accuracy, and attention to detail Working knowledge of web-based software; ability to adapt to changes in software programs Typing 20 wpm Must be able to effectively communicate in English The Patient Food Service Representative responsibilities include, but are not limited to, the following: Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner Answers telephones, transcribes messages, and processes information upon receipt Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job May assist patients in making menu selections according to their diet order May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays Responsible for patient satisfaction during the shift for the assigned floors May deliver patient trays and if so, is responsible for patient safety when delivering trays Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned This position may have additional or varied physical demand and/or respiratory fit test requirements Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Hazards and adverse working conditions are minimal if standard precautions are used when necessary. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health Medical Group Miami Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Miami, OK. In this position, you'll work Monday through Friday from 8am to 5pm with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Services Representative responsibilities include, but are not limited to, the following: * Responsible for receiving and/or dispatching incoming phone calls * Collects payments for copays and deductibles * Makes financial arrangements for patients * Performs check in and out duties accurately and timely * Makes appointments for visits and, if an emergency, informs a clinical employee or provider * Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. * Accurately enters patient demographics into the practice management system * Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals * Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider * Manages large call volume while maintaining excellent telephone etiquette * Organizes workflow to meet patient needs in a timely manner * Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. REQUIRED QUALIFICATIONS EXPERIENCE: * 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: * 1-year clerical experience * Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding * 6 months telephone customer service experience

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Scheduling Specialist in Oklahoma City, OK. In this position, you'll work 8:30am - 5pm Monday - Friday with our Access Center Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Scheduling Specialist is responsible for the provision of routine scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. The Scheduling Specialist responsibilities include, but are not limited to, the following: * Performs routine scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol. * Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol. * Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system. * Resolves routine patient issues and assists with questions on reimbursement. * Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. * Collects patient payments and follows levels of authority to ensure financial clearance. * Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system. * Participates in team-oriented process improvement initiatives for the department and organization. * Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress. * Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts. * Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards. * 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service). * Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting. * May consider successful completion of 1100+ related Career Tech program in lieu of experience. * College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred. * Previous experience should include utilizing standard office equipment and PC software. * Previous experience with medical terminology, basic ICD 10 and CPT coding preferred. * Must be able to communicate effectively with others in English (verbal/written).

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Scheduling Specialist Sr in Oklahoma City, OK. In this position, you'll work Monday - Friday, Days with our Central Referral Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Scheduling Specialist Sr. is responsible for the provision of complex scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. The Scheduling Specialist Sr. responsibilities include, but are not limited to, the following: * Performs complex scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol * Performs complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol * Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system * Resolves routine patient issues and assists with questions on reimbursement * Participates in team-oriented process improvement initiatives for the department and organization * Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress * Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts * Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers * Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. * Collects patient payments and follows levels of authority to ensure financial clearance * Acts as a liaison to resolve complex patient access and account issues, responds to questions on reimbursement and serves as a resource and systems expert for Scheduling Specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions * Provides guidance, feedback and training to staff on multiple processes, payers and systems, and monitors assignments and assess productivity * Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system * Initiates and coordinates the implementation of team-oriented process improvement initiatives for the department and organization * Initiates and coordinates continuous quality improvement efforts, establishes goals with supervisors, tracks progress, and prepares data for presentation * Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts * Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to assigned supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office conditions. * 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service) * Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physicians office setting * Bachelors degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred * Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software * Previous experience with medical terminology, basic ICD 10 and CPT coding healthcare program reimbursement and methodologies * Previous experience in 3+ of the following: scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physicians office setting * Must be able to communicate effectively with others in English (verbal/written)

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Scheduling Specialist in Oklahoma City, OK. In this position, you'll work 8:30am - 5pm Monday - Friday with our Access Center Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Scheduling Specialist is responsible for the provision of routine scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service). Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting. May consider successful completion of 1100+ related Career Tech program in lieu of experience. College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred. Previous experience should include utilizing standard office equipment and PC software. Previous experience with medical terminology, basic ICD 10 and CPT coding preferred. Must be able to communicate effectively with others in English (verbal/written). The Scheduling Specialist responsibilities include, but are not limited to, the following: Performs routine scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol. Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol. Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system. Resolves routine patient issues and assists with questions on reimbursement. Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. Collects patient payments and follows levels of authority to ensure financial clearance. Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system. Participates in team-oriented process improvement initiatives for the department and organization. Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress. Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts. Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards.

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Scheduling Specialist in Oklahoma City, OK. In this position, you'll work Monday - Friday, Days with our Central Referral Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. Responsible for coordinating the advanced scheduling of procedures for a designated department. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. Prefer a good understanding of medical terminology Requires utilization of a computer, telephone, copier, calculator, and other usual office equipment Prefer a minimum of one year of related scheduling experience Must be able to communicate effectively in English (Verbal/Written) Schedules and verifies/confirms scheduling of procedures for the department with the appropriate personnel utilizing an updated hospital physician privilege list. Verifies the procedure schedule on an ongoing/daily basis. Coordinates the availability of certain shared equipment with other patient care areas and other service areas during the scheduling process. For Lakeside Women's Hospital and INTEGRIS Edmond Only: Surgery Department - Responsible for daily charge entry and reconciliation of surgical procedures charges. Reports to department Manager/Director. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to effectively handle a high volume of telephone calls and/or activity. Must have good communication skills. Must be able to handle multiple tasks and work in a high stress environment. Transplant only: Must be able to effectively handle a high volume of telephone calls and/or activity. Must have good communication skills. Must be able to push a wheelchair and/or help left patients. Must be able to handle multiple tasks and work in a high stress environment. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Scheduling Specialist Sr in Oklahoma City, OK. In this position, you'll work Monday - Friday, Days with our Central Referral Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Scheduling Specialist Sr. is responsible for the provision of complex scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service) Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physicians office setting Bachelors degree in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software Previous experience with medical terminology, basic ICD 10 and CPT coding healthcare program reimbursement and methodologies Previous experience in 3+ of the following: scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physicians office setting Must be able to communicate effectively with others in English (verbal/written) The Scheduling Specialist Sr. responsibilities include, but are not limited to, the following: Performs complex scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol Performs complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol Demonstrates the ability to multi-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system Resolves routine patient issues and assists with questions on reimbursement Participates in team-oriented process improvement initiatives for the department and organization Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. Collects patient payments and follows levels of authority to ensure financial clearance Acts as a liaison to resolve complex patient access and account issues, responds to questions on reimbursement and serves as a resource and systems expert for Scheduling Specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions Provides guidance, feedback and training to staff on multiple processes, payers and systems, and monitors assignments and assess productivity Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system Initiates and coordinates the implementation of team-oriented process improvement initiatives for the department and organization Initiates and coordinates continuous quality improvement efforts, establishes goals with supervisors, tracks progress, and prepares data for presentation Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to assigned supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office conditions.

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable **_This position is ECB, which is scheduled on an as-needed-basis without a guaranteed number of hours; it requires a minimum number of available hours each month and offers limited benefits._** Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: One (1) year experience. Knowledge, Skills and Abilities: Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery and billing processes in the medical office. Ability to accurately record and interpret data. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Essential Functions and Responsibilities: Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures. Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field. Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Corporate Float Pool - Warren Clinic Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

INTEGRIS Health Medical Group Portland Orthopedic Central Clinic, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Rep in Northwest Oklahoma City, OK. In this position, you'll work 8:00am to 5:00pm Monday-Friday with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today, and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Services Representative responsibilities include, but are not limited to, the following: * Responsible for receiving and/or dispatching incoming phone calls * Collects payments for copays and deductibles * Makes financial arrangements for patients * Performs check in and out duties accurately and timely * Makes appointments for visits and, if an emergency, informs a clinical employee or provider * Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. * Accurately enters patient demographics into the practice management system * Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals * Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider * Manages large call volume while maintaining excellent telephone etiquette * Organizes workflow to meet patient needs in a timely manner * Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. REQUIRED QUALIFICATIONS EXPERIENCE: * 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: * 1-year clerical experience * Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding * 6 months telephone customer service experience

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable **Shift: Mon, Tues, Wed, Thurs 3pm-7pm; Saturday 7:30am-4pm** Job Summary: Schedules procedures, verifies and inputs patient demographic and insurance/financial information, and creates new patient medical records for the purpose of facilitating the effective delivery of patient care. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: 6 months to 1 year related experience. Knowledge, Skills and Abilities: Effective interpersonal and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detail-oriented as might be required in the examination of numerical data. Essential Functions and Responsibilities: Schedules procedures according to established protocols including obtaining and documenting complete patient demographic and insurance/financial information. Confirms scheduled appointments. Creates new patient medical records. Prints and files reports and other correspondence according to established protocols. Serves as liaison to referring physician offices, other outreach hospitals, patients, and patient family members in an effort to provide a single point of contact. Greets and prepares patients for physician consults according to established protocols. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Breast Center - Yale Campus Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** Part Time Evenings **Shift: Part-Time** **Monday - Friday 5:00pm - 9:00pm** Job Summary: The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: None. Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred. Experience in hospital precertification and benefit/eligibility verification, preferred. Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Sound ability to organize and prioritize work and be detail oriented. Ability to work in a fast-paced environment and the ability to handle the public with many competing priorities. Essential Functions and Responsibilities: Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in all applicable hospital-based areas. Collects or verifies demographic and insurance information with a strong emphasis on accuracy. Verifies insurance coverage and ensures accurate representation of information on patient accounts. Completes all required documentation in the registration system in accordance with departmental standards and primary location procedures. Obtains and provides accurate legal and compliance forms as needed. Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures. Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility. Explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met. Manages and works through assigned workqueues during downtime between patient registrations. Processes tasks such as reviewing and updating patient information, handling follow-up actions, and ensuring timely resolution of workqueue items. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Yale Campus Location: Tulsa, Oklahoma 74133 **EOE Protected Veterans/Disability**

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** Full Time Job Summary: Reporting to the Director of Quality the Patient Experience Specialist (PES) serves as a visible and enthusiastic champion in providing the measures, education and coaching needed to build improved excellent patient experiences. The PES collaborates with and actively coaches select areas and/or departments including/involving senior leadership, department managers and frontline staff to develop and implement strategies to improve the patient experience and performance on HCAHPS and other patient surveys. Utilizing specialized knowledge and metrics related to HCAHPS surveys and Patient and Physician Satisfaction scores, the Patient Experience Specialist collaborates in the development of programs and services designed to improve scores by initiating strategic training, coaching and tactics. Minimum Education: Bachelor's Degree required preferably in a healthcare-related field. Masters degree preferred. Licensure, Registration and/or Certification: None. Work Experience: 8 - 10 years of closely related relevant experience with a strong preference for clinical experience in a hospital environment. Knowledge, Skills and Abilities: Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people. Ability to utilize strong coaching/consultative skills to provide guidance and resources in the achievement of service excellence goals. Excellent communication and presentation skills - both written and oral; communicating in an open, honest and objective manner. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Knowledge of HCAHPS, CG-CAHPS, and other such patient experience survey instruments. Strong computer literacy and software experience - Word, PowerPoint, Excel. Ability to stay informed of current education trends, literature, system goals, business strategies and quality standards. Essential Functions and Responsibilities: Accountable for analyzing and subsequently utilizing patient satisfaction score/experience feedback and metrics from a variety of sources (patient surveys/comments, focus groups, advisory councils, complaint information, direct observation, manager/staff perspectives) to formulate recommendations for improving scores and improving the patient experience. Builds reporting mechanisms and paths of communication to advise and engage critical and key partners in identifying, developing and implementing targeted improvement initiatives. In addition, builds metrics to determine success of improvement initiatives. Responsible for building successful relationships, fostering open and frank communications in order to facilitate coaching. Develops in-services, delivers educational programs, delivers targeted coaching/training and facilitates coaching, training, and education related to the utilization of the patient satisfaction survey reporting system, customer service trends, and other methodologies to improve patient satisfaction scores and improve the patient experience. Ensures appropriate employee and department recognition of patient experience excellence through use of internal recognition programs and development of informal approaches to team and associate recognition. Serves as a liaison and consultant to patient experience committees, senior leadership, facility leaders, and teams to coach service excellence improvement opportunities. Collaborates with the director of quality in the identification, development, and implementation of all evolutionary processes relating to the improving the SHFS patient and family experience and satisfaction. Provides back up and support for patient experience team(s) as needed. Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor. Working Relationships: Coordinates activities of others (does not supervise). Leads others in same work performed (does not supervise). Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Quality Attainment/Outcomes Measurements - Yale Campus Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**