Patient Service Representative jobs at Saint Francis Health System - 34 jobs

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** Full Time Days qualifies for a $1,000 sign-on bonus, per qualifications Schedule: Monday - Friday 8:00am to 5:00pm Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: One (1) year experience. Knowledge, Skills and Abilities: Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery and billing processes in the medical office. Ability to accurately record and interpret data. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Essential Functions and Responsibilities: Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures. Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field. Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Gastroenterology - Springer Building - Warren Clinic Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

INTEGRIS Health Medical Group Metro Float Pool Full-time, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Rep in Northwest Oklahoma City, OK. In this position, you'll work 8:00am to 5:00pm Monday-Friday with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today, and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. REQUIRED QUALIFICATIONS EXPERIENCE: 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: 1-year clerical experience Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding 6 months telephone customer service experience The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone calls Collects payments for copays and deductibles Makes financial arrangements for patients Performs check in and out duties accurately and timely Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. Accurately enters patient demographics into the practice management system Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health Medical Group Deer Creek, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Deer Creek, OK. In this position, you'll work Monday thorugh Friday from 8am to 5pm with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. REQUIRED QUALIFICATIONS EXPERIENCE: 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: 1-year clerical experience Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding 6 months telephone customer service experience The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone calls Collects payments for copays and deductibles Makes financial arrangements for patients Performs check in and out duties accurately and timely Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. Accurately enters patient demographics into the practice management system Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health Enid Hospital, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Food Service Rep in Enid, OK. In this position, you'll work Full Time with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. Previous customer service and/or call center experience helpful 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience Demonstrates interpersonal and communication skills, both written and verbal Requires strong organization skills, accuracy, and attention to detail Working knowledge of web-based software; ability to adapt to changes in software programs Typing 20 wpm Must be able to effectively communicate in English The Patient Food Service Representative responsibilities include, but are not limited to, the following: Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner Answers telephones, transcribes messages, and processes information upon receipt Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job May assist patients in making menu selections according to their diet order May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays Responsible for patient satisfaction during the shift for the assigned floors May deliver patient trays and if so, is responsible for patient safety when delivering trays Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned This position may have additional or varied physical demand and/or respiratory fit test requirements Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Hazards and adverse working conditions are minimal if standard precautions are used when necessary. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health Medical Group Ponca OBGYN, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative in Ponca City, OK. In this position, you'll work Monday through Friday from 8am to 5pm with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. REQUIRED QUALIFICATIONS EXPERIENCE: 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: 1-year clerical experience Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding 6 months telephone customer service experience The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone calls Collects payments for copays and deductibles Makes financial arrangements for patients Performs check in and out duties accurately and timely Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. Accurately enters patient demographics into the practice management system Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

INTEGRIS Health Medical Group Yukon Primary Care, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Services Representative Sr in Yukon, OK. In this position, you'll work Monday through Friday from 8am to 5pm with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. Those who apply to this Patient Services Representative - Yukon Primary Care position by 03/31/2026, may qualify to receive a sign-on bonus of $1,000. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative Senior acts as a mentor to new entry-level Patient Services Representatives and is responsible for ensuring the integrity of clinic data and patient information, answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. Responsibilities The Patient Services Representative Senior responsibilities include, but are not limited to, the following: Enters daily charges accurately, including time of service payments Balances end of day business transactions accurately Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits Accurately enters patient demographics into the practice management system Completes out-going referrals Assists in training new employees Responsible for receiving and/or dispatching incoming phone calls Contacts third party payers for benefit and pre-certification information and enters information into the billing system Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor Performs financial counseling to patient/family as it pertains to ambulatory care billing processes and procedures Works directly with the clinical staff to ensure proper patient placement Performs check in and out duties accurately and timely Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner The Patient Services Representative Senior reports to the Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. Qualifications 3 years experience in a health care setting to include both interpersonal & telephone customer services Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred * Knowledge of Microsoft Office Must be able to communicate effectively in English (Verbal/Written) IMG Float Pool: This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier. IMG Clinics: For clinic staff assigned duties of entering orders in the electronic medical records, certification must be obtained within 60 days of hire

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Supv Patient Access in Oklahoma City, OK. In this position, you'll work with our Patient Registration Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Access Supervisor is responsible for supervising the daily operations of the assigned area of responsibility to ensure the appropriate levels of complex patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. • Bachelors degree in business related field preferred • 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables) • 1 year supervisory experience preferred • Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA or CHAM) preferred • Previous experience with medical terminology, basic ICD 10 and CPT coding, healthcare program reimbursement and methodologies • Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software • Previous experience in scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physicians office setting preferred • Must be able to communicate effectively in English (verbal/written) The Patient Access Supervisor responsibilities include, but are not limited to, the following: • Supervises the daily activities of routine and complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol • Supervises the daily activities of routine and complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol • Demonstrates and possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers • Provides resolution to routine and complex patient access and account issues, responds to questions on reimbursement, serves as a systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions • Develops team members by providing guidance, feedback and training on multiple processes, payers and systems, and measures productivity to track and trend needs for performance improvement • Assists the manager with interviewing candidates, hiring new employees, and coordinating new employee on-boarding activities • Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system • Demonstrates the components of the Vision, Mission and The INTEGRIS Values of Love, Learn and Lead • Supervises the implementation of team-oriented process improvement initiatives for the department and organization • Supervises continuous quality improvement efforts, establishes goals, tracks progress, prepares data for presentation, and escalates performance issues • Demonstrates and possesses the ability to interpret and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts • Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to the Director or Manager as assigned This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Minimal. Potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions as needed. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Days Monday - Friday 8am to 4:30pm Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: One (1) year experience. Knowledge, Skills and Abilities: Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery and billing processes in the medical office. Ability to accurately record and interpret data. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Essential Functions and Responsibilities: Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures. Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field. Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Cardiology - COT - Warren Clinic Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

INTEGRIS Health Enid Hospital, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Food Service Rep in Enid, OK. In this position, you'll work Full Time with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. The Patient Food Service Representative responsibilities include, but are not limited to, the following: * Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner * Answers telephones, transcribes messages, and processes information upon receipt * Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately * Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards * Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors * Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job * May assist patients in making menu selections according to their diet order * May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays * Responsible for patient satisfaction during the shift for the assigned floors * May deliver patient trays and if so, is responsible for patient safety when delivering trays * Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned * This position may have additional or varied physical demand and/or respiratory fit test requirements * Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. * Hazards and adverse working conditions are minimal if standard precautions are used when necessary. * All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * Previous customer service and/or call center experience helpful * 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred * Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience * Demonstrates interpersonal and communication skills, both written and verbal * Requires strong organization skills, accuracy, and attention to detail * Working knowledge of web-based software; ability to adapt to changes in software programs * Typing 20 wpm * Must be able to effectively communicate in English

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** Full Time Variable qualifies for a $1,000 sign-on bonus, per qualifications Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: One (1) year experience. Knowledge, Skills and Abilities: Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery and billing processes in the medical office. Ability to accurately record and interpret data. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Essential Functions and Responsibilities: Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures. Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field. Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Urgent Care - Owasso - Warren Clinic Location: Collinsville, Oklahoma 74021 **EOE Protected Veterans/Disability**

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable **Shift: Variable, must be available overnights and weekends** Job Summary: Schedules procedures, verifies and inputs patient demographic and insurance/financial information, and creates new patient medical records for the purpose of facilitating the effective delivery of patient care. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: 6 months to 1 year related experience. Knowledge, Skills and Abilities: Effective interpersonal and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detail-oriented as might be required in the examination of numerical data. Essential Functions and Responsibilities: Schedules procedures according to established protocols including obtaining and documenting complete patient demographic and insurance/financial information. Confirms scheduled appointments. Creates new patient medical records. Prints and files reports and other correspondence according to established protocols. Serves as liaison to referring physician offices, other outreach hospitals, patients, and patient family members in an effort to provide a single point of contact. Greets and prepares patients for physician consults according to established protocols. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Radiology Administration - Yale Campus Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Nights **Schedule-** **Thursday and Every Other Wednesday; 6:30pm-7:00am** **Main Entrance- Yale Campus** Job Summary: The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: 1 - 2 years related experience Knowledge, Skills and Abilities: Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required. Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills. Essential Functions and Responsibilities: Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met. Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital. Information provider for patients, families and visitors. Coordinate communications between hospital staff, patients and their families. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Security Support - Yale Campus Location: Tulsa, Oklahoma 74136 **EOE Protected Veterans/Disability**

Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.Variable Not a Full-Time Position Variable Hours and Shifts/ Weekends required 24 hours of on call per month, and at least 1 holiday per year. Job Summary: The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: None. Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred. Experience in hospital precertification and benefit/eligibility verification, preferred. Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Sound ability to organize and prioritize work and be detail oriented. Ability to work in a fast-paced environment and the ability to handle the public with many competing priorities. Essential Functions and Responsibilities: Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in all applicable hospital-based areas. Collects or verifies demographic and insurance information with a strong emphasis on accuracy. Verifies insurance coverage and ensures accurate representation of information on patient accounts. Completes all required documentation in the registration system in accordance with departmental standards and primary location procedures. Obtains and provides accurate legal and compliance forms as needed. Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures. Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility. Explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met. Manages and works through assigned workqueues during downtime between patient registrations. Processes tasks such as reviewing and updating patient information, handling follow-up actions, and ensuring timely resolution of workqueue items. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Yale Campus Location: Muskogee, Oklahoma 74401 EOE Protected Veterans/Disability

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable **Not a Full-Time Position** **Variable Hours and Shifts/ Weekends required** **24 hours of on call per month, and at least 1 holiday per year.** Job Summary: The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: None. Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred. Experience in hospital precertification and benefit/eligibility verification, preferred. Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Sound ability to organize and prioritize work and be detail oriented. Ability to work in a fast-paced environment and the ability to handle the public with many competing priorities. Essential Functions and Responsibilities: Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in all applicable hospital-based areas. Collects or verifies demographic and insurance information with a strong emphasis on accuracy. Verifies insurance coverage and ensures accurate representation of information on patient accounts. Completes all required documentation in the registration system in accordance with departmental standards and primary location procedures. Obtains and provides accurate legal and compliance forms as needed. Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures. Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility. Explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met. Manages and works through assigned workqueues during downtime between patient registrations. Processes tasks such as reviewing and updating patient information, handling follow-up actions, and ensuring timely resolution of workqueue items. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Yale Campus Location: Muskogee, Oklahoma 74401 **EOE Protected Veterans/Disability**

**Current Saint Francis Employees - Please click HERE (*************************************************************** **to login and apply.** Part Time Evenings **Shift: Part-Time** **Saturdays & Sundays 3:00pm - 11:00pm** Job Summary: The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: None. Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred. Experience in hospital precertification and benefit/eligibility verification, preferred. Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Sound ability to organize and prioritize work and be detail oriented. Ability to work in a fast-paced environment and the ability to handle the public with many competing priorities. Essential Functions and Responsibilities: Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in all applicable hospital-based areas. Collects or verifies demographic and insurance information with a strong emphasis on accuracy. Verifies insurance coverage and ensures accurate representation of information on patient accounts. Completes all required documentation in the registration system in accordance with departmental standards and primary location procedures. Obtains and provides accurate legal and compliance forms as needed. Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures. Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility. Explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met. Manages and works through assigned workqueues during downtime between patient registrations. Processes tasks such as reviewing and updating patient information, handling follow-up actions, and ensuring timely resolution of workqueue items. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Yale Campus Location: Tulsa, Oklahoma 74133 **EOE Protected Veterans/Disability**

INTEGRIS Health Southwest Medical Center, named the top hospital in the Oklahoma City metro by Newsweek, has a great opportunity for a Patient Access Specialist in Oklahoma City, OK. In this position, you'll work Monday - Friday 8am - 4:30pm with our Patient Registration team, providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers, such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. The Patient Access Specialist responsibilities include, but are not limited to, the following: * Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol * Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol * Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers * Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. * Collects patient payments and follows levels of authority to ensure financial clearance * Documents all patient account activities concisely, including authorization and patient liability requirements * Performs filing, data entry, and other duties as assigned. * Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements * Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability * Participates in team-oriented process improvement initiatives for the department and organization * Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress * Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts * Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to assigned supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables) * Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting * May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience * College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred * Previous experience should include utilizing standard office equipment and PC software * Previous experience with medical terminology, basic ICD 10 and CPT coding preferred * Must be able to communicate effectively with others in English (verbal/written)

INTEGRIS Health Southwest Medical Center, named the top hospital in the Oklahoma City metro by Newsweek, has a great opportunity for a Patient Access Specialist in Oklahoma City, OK. In this position, you'll work Saturday Nights 7pm - 7am with our Patient Registration team, providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers, such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. The Patient Access Specialist responsibilities include, but are not limited to, the following: * Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol * Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol * Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers * Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. * Collects patient payments and follows levels of authority to ensure financial clearance * Documents all patient account activities concisely, including authorization and patient liability requirements * Performs filing, data entry, and other duties as assigned. * Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements * Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability * Participates in team-oriented process improvement initiatives for the department and organization * Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress * Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts * Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to assigned supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables) * Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting * May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience * College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred * Previous experience should include utilizing standard office equipment and PC software * Previous experience with medical terminology, basic ICD 10 and CPT coding preferred * Must be able to communicate effectively with others in English (verbal/written)

INTEGRIS Health Southwest Medical Center, named the top hospital in the Oklahoma City metro by Newsweek, has a great opportunity for a Patient Access Specialist in Oklahoma City, OK. In this position, you'll work 9am to 5:30pm Monday - Friday, Full Time with our Patient Registration team, providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers, such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. The Patient Access Specialist responsibilities include, but are not limited to, the following: * Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol * Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol * Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers * Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately. * Collects patient payments and follows levels of authority to ensure financial clearance * Documents all patient account activities concisely, including authorization and patient liability requirements * Performs filing, data entry, and other duties as assigned. * Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements * Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability * Participates in team-oriented process improvement initiatives for the department and organization * Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress * Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts * Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to assigned supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. * 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables) * Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting * May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience * College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred * Previous experience should include utilizing standard office equipment and PC software * Previous experience with medical terminology, basic ICD 10 and CPT coding preferred * Must be able to communicate effectively with others in English (verbal/written)

Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.Evenings Not a Full-Time Position 3:00pm-11:00pm Job Summary: The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW (Workstations on Wheels). This role obtains and provides accurate legal and compliance forms as needed. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Clearly explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: None. Minimum 2 years customer service experience or 1 year related experience in health insurance field, preferred. Experience in hospital precertification and benefit/eligibility verification, preferred. Knowledge, Skills, and Abilities: Advanced knowledge of Microsoft 365 and other applicable software. Knowledge of all general office equipment. Excellent communication skills, both written and verbal that present clear and concise information. Effective interpersonal and customer service skills. Strong financial, analytical, and decision-making skills. Excellent organizational skills. Strong ability to work in a team and hospital environment. Sound ability to organize and prioritize work and be detail oriented. Ability to work in a fast-paced environment and the ability to handle the public with many competing priorities. Essential Functions and Responsibilities: Registers patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in all applicable hospital-based areas. Collects or verifies demographic and insurance information with a strong emphasis on accuracy. Verifies insurance coverage and ensures accurate representation of information on patient accounts. Completes all required documentation in the registration system in accordance with departmental standards and primary location procedures. Obtains and provides accurate legal and compliance forms as needed. Produces required registration paperwork for distribution to appropriate departments and maintains current knowledge of registration system operations, workflows, policies, and procedures. Maintains ultimate responsibility for ensuring all patient registration data is accurate and complete prior to billing. Provides excellent customer service and serves as the primary liaison between the patient and the facility, always keeping the patient informed. Communicates and collaborates effectively with clinical and service departments to support patient care, satisfaction, and a smooth transition throughout the facility. Explains patient financial liability and, when appropriate, triages patients into financial programs or collects payment in alignment with patient needs. Escalates patient financial concerns to the appropriate department as necessary. Assists patients, families, and visitors with wayfinding and collaborates closely with volunteers to ensure their needs are met. Manages and works through assigned workqueues during downtime between patient registrations. Processes tasks such as reviewing and updating patient information, handling follow-up actions, and ensuring timely resolution of workqueue items. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Vinita Campus Location: Vinita, Oklahoma 74301 EOE Protected Veterans/Disability