Post Job

Call Center Manager salary

Average call center manager salary

$37,614

$18.08 hourly rate

Entry-level call center manager salary
$23,000 yearly salary
Updated January 8, 2025

How much does a call center manager make?

The average call center manager salary in the United States is $37,614. Call center manager salaries typically range between $23,000 and $60,000 yearly. The average hourly rate for call center managers is $18.08 per hour.

Call center manager salary is impacted by location, education, and experience. Call center managers earn the highest average salary in Maryland.

On This Page
Call center manager salary by: 

Where can a Call Center Manager earn more?

Compare salary by location
Vs
73k
53k
33k
13k
Ashburn, VA$54,522
Naperville, IL$43,295
Compare salary by company
Vs
91k
71k
51k
31k
11k
Scantron$77,031
Zwicker & Associates$40,967

Call Center Manager salary estimates from across the web

Based on the latest salary information compiled by Zippia, Salary.com, Indeed, Glassdoor, Comparably and Payscale, the average salary for a call center manager typically falls between $37,614 and $99,539.
zippia
$37,614yearly
glassdoor[1]
$83,629yearly
indeed[2]
$65,037yearly
comparably[3]
$65,127yearly
Salary.com[4]
$99,539yearly
payscale[5]
$64,918yearly

Average call center manager salary by state

The highest-paying states for call center managers are Maryland, North Carolina, and New York. The lowest average call center manager salary states are Nebraska, Kansas, and Mississippi.

  • State View
  • County View
Average Salary:

Highest paying states for call center managers

RankStateAvg. SalaryHourly Rate
1Montana$50,933$24.49
2Maryland$54,511$26.21
3North Carolina$53,072$25.52
4Texas$50,627$24.34
5New Mexico$49,601$23.85
6Nevada$50,777$24.41
7Kentucky$46,301$22.26
8New York$52,182$25.09
9Michigan$46,604$22.41
10West Virginia$42,921$20.64
11Delaware$49,665$23.88
12Washington$46,712$22.46
13Pennsylvania$44,381$21.34
14District of Columbia$47,189$22.69
15Virginia$45,597$21.92
16Ohio$44,171$21.24
17Arizona$44,163$21.23
18Missouri$44,040$21.17
19Minnesota$45,449$21.85
20South Dakota$40,929$19.68
21Wisconsin$46,063$22.15
22Maine$41,234$19.82
23Tennessee$43,889$21.10
24Illinois$43,245$20.79
25Oregon$43,333$20.83
26Indiana$43,430$20.88
27Iowa$39,696$19.08
28California$46,245$22.23
29Connecticut$45,200$21.73
30North Dakota$37,981$18.26
31Rhode Island$41,709$20.05
32Colorado$45,061$21.66
33Florida$43,956$21.13
34New Jersey$44,801$21.54
35Massachusetts$43,481$20.90
36Wyoming$37,986$18.26
37Utah$39,684$19.08
38Alaska$41,363$19.89
39Nebraska$37,888$18.22
40Idaho$38,641$18.58
41Hawaii$45,377$21.82
42South Carolina$40,961$19.69
43Alabama$40,249$19.35
44Kansas$37,077$17.83
45Louisiana$40,071$19.26
46Georgia$38,928$18.72
47Oklahoma$36,778$17.68
48Mississippi$36,926$17.75
49Vermont$38,044$18.29
50Arkansas$36,153$17.38
51New Hampshire$35,723$17.17

Highest paying cities for call center managers

The highest-paying cities for call center managers are Baltimore, MD, Morrisville, NC, and New York, NY.

RankCityAvg. SalaryHourly Rate
1Baltimore, MD$54,522$26.21
2Morrisville, NC$53,711$25.82
3New York, NY$52,607$25.29
4San Antonio, TX$51,489$24.75
5Billings, MT$50,883$24.46
6Las Vegas, NV$50,723$24.39
7Albuquerque, NM$49,300$23.70
8Washington, DC$47,182$22.68
9Florence, KY$47,076$22.63
10San Diego, CA$46,539$22.37
11Madison, WI$46,135$22.18
12Virginia Beach, VA$45,932$22.08
13Minneapolis, MN$45,574$21.91
14Denver, CO$45,064$21.67
15Columbus, OH$44,488$21.39
16Miami, FL$44,487$21.39
17Gilbert, AZ$44,190$21.25
18Brentwood, TN$43,923$21.12
19Beaverton, OR$43,366$20.85
20Naperville, IL$43,295$20.81

Call Center Manager salary details

A call center manager's salary ranges from $23,000 a year at the 10th percentile to $60,000 at the 90th percentile.

Average Call Center Manager Salary Graph
Average Call Center Manager Salary Graph, Trends, and Summary

What is a call center manager's salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$60,000$5,000$29
75th Percentile$48,000$4,000$23
Average$37,614$3,135$18
25th Percentile$29,000$2,417$14
10th Percentile$23,000$1,917$11

Highest paying call center manager jobs

The highest paying types of call center managers are senior project manager, program manager, and project manager.

Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
Customer Service/Operations Manager$69,350$5,779$33.34249,856
Manager, Center Operations$61,059$5,088$29.36419,533
Program Manager$96,084$8,007$46.19197,556
Fitness Manager$44,522$3,710$21.4198,611
Manager$58,651$4,888$28.201,236,194
Customer Service Manager$61,487$5,124$29.56313,110

Top companies hiring call center managers now:

  1. Dell Jobs (28)
  2. Citi Jobs (32)
  3. JPMorgan Chase & Co. Jobs (34)
  4. Xerox Jobs (29)
  5. Verizon Communications Jobs (48)

Which companies pay call center managers the most?

Call center manager salaries at Scantron and PRA Group Careers are the highest-paying according to our most recent salary estimates. In addition, the average call center manager salary at companies like City of Baltimore and Data are highly competitive.

RankCompanyAverage SalaryHourly Rate
1Scantron$77,031$37.03
2PRA Group Careers$66,959$32.19
3City of Baltimore$58,380$28.07
4Data$54,591$26.25
5Prime Healthcare$54,177$26.05
6New York Life Insurance$51,568$24.79
7LA State University Continuing$50,636$24.34
8Square$49,487$23.79
9Summit Health Oregon$49,057$23.59
10Spectrum$47,620$22.89
11Camping World$44,523$21.41
12Path Medical$44,147$21.22
13Precision Opinion$43,762$21.04
14Universal Health Services$41,947$20.17
15Fortive$41,420$19.91
16The University of Kansas Health System$41,324$19.87
17State Employees Credit Union of New Mexico$41,299$19.86
18American Management Association$41,241$19.83
19UFCU$41,237$19.83
20Zwicker & Associates$40,967$19.70

Wage gap by gender, race and education

$39,000$38,000$37,000$36,000$35,000$34,000
MaleFemale

Call Center Manager salary by industry

The average call center manager salary varies across industries:

  • The average call center manager salary in the technology industry is $38,934, the highest of any industry.
  • The average call center manager salary in the finance industry is $38,908.
  • Call center managers in the professional industry earn an average salary of $32,521, the lowest of any industry.

Highest paying industries for call center managers

RankIndustryAverage SalaryHourly Rate
1Technology$38,934$18.72
2Manufacturing$38,908$18.71
3Finance$37,900$18.22
4Hospitality$37,885$18.21
5Health Care$37,085$17.83
6Retail$35,429$17.03
7Telecommunication$35,247$16.95
8Professional$32,521$15.64

High Paying Call Center Manager Jobs

Call Center Manager salary trends

The average call center manager salary has risen by $4,631 over the last ten years. In 2014, the average call center manager earned $32,983 annually, but today, they earn $37,614 a year. That works out to a 8% change in pay for call center managers over the last decade.

Compare call center manager salaries for cities or states with the national average over time.

Average call center manager salary over time

Compare call center manager salaries for individual cities or states with the national average.

    Call Center Manager salary by year

    YearAvg. SalaryHourly Rate% Change
    2025$37,600$18.08+4.1%
    2024$36,100$17.35+1.3%
    2023$35,600$17.12+1.7%
    2022$35,000$16.82+0.6%
    2021$34,800$16.72+0.1%

    Recently added call center manager salaries

    CompanyJobLocationDate AddedSalary
    FujifilmCall Center ManagerRochester, NY12/16/2024$86,000
    Job ListingsfujifilmCall Center ManagerRochester, NY12/16/2024$86,000
    Healthworks for Northern VirginiaCall CenterLeesburg, VA12/16/2024$39,653
    Employ PartnersCall Center ManagerKennesaw, GA12/16/2024$85,000
    QuintilesimsCare Manager-Patient Access Support Call Center---RemoteNorthborough, MA12/15/2024$46,800
    ProgressiveCall Center-Bilingual SpanishWest Virginia12/15/2024$44,871
    BaltimorecityCall Center Operations Manager-Baltimore Police DepartmentBaltimore, MD12/15/2024$70,338
    Fox CareersCall Center Operations ManagerNew Carrollton, MD12/15/2024$80,000
    City of Baltimore, MdCall Center Operations Manager-Baltimore Police DepartmentBaltimore, MD12/14/2024$70,338
    Forum HealthHealthcare Call Center ManagerLisle, IL12/13/2024$60,000

    Call Center Manager salary FAQs

    Search for call center manager jobs

    Browse executive management jobs