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The average call center manager salary in the United States is $37,614. Call center manager salaries typically range between $23,000 and $60,000 yearly. The average hourly rate for call center managers is $18.08 per hour.
Call center manager salary is impacted by location, education, and experience. Call center managers earn the highest average salary in Maryland.
The highest-paying states for call center managers are Maryland, North Carolina, and New York. The lowest average call center manager salary states are Nebraska, Kansas, and Mississippi.
Rank | State | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | Montana | $50,933 | $24.49 |
2 | Maryland | $54,511 | $26.21 |
3 | North Carolina | $53,072 | $25.52 |
4 | Texas | $50,627 | $24.34 |
5 | New Mexico | $49,601 | $23.85 |
6 | Nevada | $50,777 | $24.41 |
7 | Kentucky | $46,301 | $22.26 |
8 | New York | $52,182 | $25.09 |
9 | Michigan | $46,604 | $22.41 |
10 | West Virginia | $42,921 | $20.64 |
11 | Delaware | $49,665 | $23.88 |
12 | Washington | $46,712 | $22.46 |
13 | Pennsylvania | $44,381 | $21.34 |
14 | District of Columbia | $47,189 | $22.69 |
15 | Virginia | $45,597 | $21.92 |
16 | Ohio | $44,171 | $21.24 |
17 | Arizona | $44,163 | $21.23 |
18 | Missouri | $44,040 | $21.17 |
19 | Minnesota | $45,449 | $21.85 |
20 | South Dakota | $40,929 | $19.68 |
21 | Wisconsin | $46,063 | $22.15 |
22 | Maine | $41,234 | $19.82 |
23 | Tennessee | $43,889 | $21.10 |
24 | Illinois | $43,245 | $20.79 |
25 | Oregon | $43,333 | $20.83 |
26 | Indiana | $43,430 | $20.88 |
27 | Iowa | $39,696 | $19.08 |
28 | California | $46,245 | $22.23 |
29 | Connecticut | $45,200 | $21.73 |
30 | North Dakota | $37,981 | $18.26 |
31 | Rhode Island | $41,709 | $20.05 |
32 | Colorado | $45,061 | $21.66 |
33 | Florida | $43,956 | $21.13 |
34 | New Jersey | $44,801 | $21.54 |
35 | Massachusetts | $43,481 | $20.90 |
36 | Wyoming | $37,986 | $18.26 |
37 | Utah | $39,684 | $19.08 |
38 | Alaska | $41,363 | $19.89 |
39 | Nebraska | $37,888 | $18.22 |
40 | Idaho | $38,641 | $18.58 |
41 | Hawaii | $45,377 | $21.82 |
42 | South Carolina | $40,961 | $19.69 |
43 | Alabama | $40,249 | $19.35 |
44 | Kansas | $37,077 | $17.83 |
45 | Louisiana | $40,071 | $19.26 |
46 | Georgia | $38,928 | $18.72 |
47 | Oklahoma | $36,778 | $17.68 |
48 | Mississippi | $36,926 | $17.75 |
49 | Vermont | $38,044 | $18.29 |
50 | Arkansas | $36,153 | $17.38 |
51 | New Hampshire | $35,723 | $17.17 |
The highest-paying cities for call center managers are Baltimore, MD, Morrisville, NC, and New York, NY.
Rank | City | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | Baltimore, MD | $54,522 | $26.21 |
2 | Morrisville, NC | $53,711 | $25.82 |
3 | New York, NY | $52,607 | $25.29 |
4 | San Antonio, TX | $51,489 | $24.75 |
5 | Billings, MT | $50,883 | $24.46 |
6 | Las Vegas, NV | $50,723 | $24.39 |
7 | Albuquerque, NM | $49,300 | $23.70 |
8 | Washington, DC | $47,182 | $22.68 |
9 | Florence, KY | $47,076 | $22.63 |
10 | San Diego, CA | $46,539 | $22.37 |
11 | Madison, WI | $46,135 | $22.18 |
12 | Virginia Beach, VA | $45,932 | $22.08 |
13 | Minneapolis, MN | $45,574 | $21.91 |
14 | Denver, CO | $45,064 | $21.67 |
15 | Columbus, OH | $44,488 | $21.39 |
16 | Miami, FL | $44,487 | $21.39 |
17 | Gilbert, AZ | $44,190 | $21.25 |
18 | Brentwood, TN | $43,923 | $21.12 |
19 | Beaverton, OR | $43,366 | $20.85 |
20 | Naperville, IL | $43,295 | $20.81 |
A call center manager's salary ranges from $23,000 a year at the 10th percentile to $60,000 at the 90th percentile.
Percentile | Annual Salary | Monthly Salary | Hourly Rate |
---|---|---|---|
90th Percentile | $60,000 | $5,000 | $29 |
75th Percentile | $48,000 | $4,000 | $23 |
Average | $37,614 | $3,135 | $18 |
25th Percentile | $29,000 | $2,417 | $14 |
10th Percentile | $23,000 | $1,917 | $11 |
The highest paying types of call center managers are senior project manager, program manager, and project manager.
Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
Customer Service/Operations Manager | $69,350 | $5,779 | $33.34 | 249,856 |
Manager, Center Operations | $61,059 | $5,088 | $29.36 | 419,533 |
Program Manager | $96,084 | $8,007 | $46.19 | 197,556 |
Fitness Manager | $44,522 | $3,710 | $21.41 | 98,611 |
Manager | $58,651 | $4,888 | $28.20 | 1,236,194 |
Customer Service Manager | $61,487 | $5,124 | $29.56 | 313,110 |
Top companies hiring call center managers now:
Call center manager salaries at Scantron and PRA Group Careers are the highest-paying according to our most recent salary estimates. In addition, the average call center manager salary at companies like City of Baltimore and Data are highly competitive.
Rank | Company | Average Salary | Hourly Rate |
---|---|---|---|
1 | Scantron | $77,031 | $37.03 |
2 | PRA Group Careers | $66,959 | $32.19 |
3 | City of Baltimore | $58,380 | $28.07 |
4 | Data | $54,591 | $26.25 |
5 | Prime Healthcare | $54,177 | $26.05 |
6 | New York Life Insurance | $51,568 | $24.79 |
7 | LA State University Continuing | $50,636 | $24.34 |
8 | Square | $49,487 | $23.79 |
9 | Summit Health Oregon | $49,057 | $23.59 |
10 | Spectrum | $47,620 | $22.89 |
11 | Camping World | $44,523 | $21.41 |
12 | Path Medical | $44,147 | $21.22 |
13 | Precision Opinion | $43,762 | $21.04 |
14 | Universal Health Services | $41,947 | $20.17 |
15 | Fortive | $41,420 | $19.91 |
16 | The University of Kansas Health System | $41,324 | $19.87 |
17 | State Employees Credit Union of New Mexico | $41,299 | $19.86 |
18 | American Management Association | $41,241 | $19.83 |
19 | UFCU | $41,237 | $19.83 |
20 | Zwicker & Associates | $40,967 | $19.70 |
The average call center manager salary varies across industries:
Rank | Industry | Average Salary | Hourly Rate |
---|---|---|---|
1 | Technology | $38,934 | $18.72 |
2 | Manufacturing | $38,908 | $18.71 |
3 | Finance | $37,900 | $18.22 |
4 | Hospitality | $37,885 | $18.21 |
5 | Health Care | $37,085 | $17.83 |
6 | Retail | $35,429 | $17.03 |
7 | Telecommunication | $35,247 | $16.95 |
8 | Professional | $32,521 | $15.64 |
The average call center manager salary has risen by $4,631 over the last ten years. In 2014, the average call center manager earned $32,983 annually, but today, they earn $37,614 a year. That works out to a 8% change in pay for call center managers over the last decade.
Compare call center manager salaries for cities or states with the national average over time.
Compare call center manager salaries for individual cities or states with the national average.
Year | Avg. Salary | Hourly Rate | % Change |
---|---|---|---|
2025 | $37,600 | $18.08 | +4.1% |
2024 | $36,100 | $17.35 | +1.3% |
2023 | $35,600 | $17.12 | +1.7% |
2022 | $35,000 | $16.82 | +0.6% |
2021 | $34,800 | $16.72 | +0.1% |
Company | Job | Location | Date Added | Salary |
---|---|---|---|---|
Fujifilm | Call Center Manager | Rochester, NY | 12/16/2024 | $86,000 |
Job Listingsfujifilm | Call Center Manager | Rochester, NY | 12/16/2024 | $86,000 |
Healthworks for Northern Virginia | Call Center | Leesburg, VA | 12/16/2024 | $39,653 |
Employ Partners | Call Center Manager | Kennesaw, GA | 12/16/2024 | $85,000 |
Quintilesims | Care Manager-Patient Access Support Call Center---Remote | Northborough, MA | 12/15/2024 | $46,800 |
Progressive | Call Center-Bilingual Spanish | West Virginia | 12/15/2024 | $44,871 |
Baltimorecity | Call Center Operations Manager-Baltimore Police Department | Baltimore, MD | 12/15/2024 | $70,338 |
Fox Careers | Call Center Operations Manager | New Carrollton, MD | 12/15/2024 | $80,000 |
City of Baltimore, Md | Call Center Operations Manager-Baltimore Police Department | Baltimore, MD | 12/14/2024 | $70,338 |
Forum Health | Healthcare Call Center Manager | Lisle, IL | 12/13/2024 | $60,000 |
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