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Call center representative salary
Average call center representative salary
$15.17
Average Call Center Representative Salary
The average salary for a Call Center Representative in the United States is approximately $31,549 per year, translating to about $15 per hour. These figures can fluctuate based on several factors, including geographic location, years of experience, and the specific industry of employment.
Salary Variations by State
Salaries can vary widely across different states. For instance, representatives in states like California and New York often earn higher wages due to higher living costs. Conversely, states with lower costs of living may offer lower salaries.
Impact of Experience
Experience also plays a crucial role in determining salary. Entry-level positions may start at around $28,000 annually, while those with several years of experience can earn upwards of $40,000. This variance highlights the importance of career development and skill enhancement in this field.
Opportunities for Advancement
For those looking to increase their earnings, pursuing roles such as Customer Service Manager or specialized positions in technical support can provide significant salary boosts. Continuous training and development can lead to higher compensation and job satisfaction.
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Where can a Call Center Representative earn more?
Call center representative salaries by experience level
Average call center representative salary by state
The average call center representative salary in Washington, Alaska, and Hawaii are the highest in the U.S. The lowest average call center representative salary states are Georgia, Oklahoma, and West Virginia.
- State view
- County view
Highest paying states for call center representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | North Dakota | $33,424 | $16.07 |
| 2 | Minnesota | $36,663 | $17.63 |
| 3 | Montana | $32,583 | $15.66 |
| 4 | Maine | $32,186 | $15.47 |
| 5 | Wisconsin | $34,652 | $16.66 |
| 6 | Alaska | $38,852 | $18.68 |
| 7 | Washington | $39,640 | $19.06 |
| 8 | New Hampshire | $33,082 | $15.90 |
| 9 | Oregon | $35,390 | $17.01 |
| 10 | Iowa | $30,795 | $14.81 |
| 11 | Arizona | $31,321 | $15.06 |
| 12 | Ohio | $30,874 | $14.84 |
| 13 | Illinois | $32,525 | $15.64 |
| 14 | Vermont | $33,816 | $16.26 |
| 15 | Massachusetts | $35,384 | $17.01 |
| 16 | Michigan | $30,854 | $14.83 |
| 17 | Rhode Island | $32,295 | $15.53 |
| 18 | New York | $34,619 | $16.64 |
| 19 | South Dakota | $29,654 | $14.26 |
| 20 | Nevada | $30,600 | $14.71 |
| 21 | Hawaii | $37,298 | $17.93 |
| 22 | Kansas | $30,245 | $14.54 |
| 23 | Indiana | $29,973 | $14.41 |
| 24 | California | $35,675 | $17.15 |
| 25 | Pennsylvania | $30,693 | $14.76 |
| 26 | Missouri | $30,463 | $14.65 |
| 27 | Idaho | $30,720 | $14.77 |
| 28 | Connecticut | $32,684 | $15.71 |
| 29 | New Jersey | $32,861 | $15.80 |
| 30 | Colorado | $32,450 | $15.60 |
| 31 | Kentucky | $28,827 | $13.86 |
| 32 | Nebraska | $29,922 | $14.39 |
| 33 | District of Columbia | $35,145 | $16.90 |
| 34 | Wyoming | $28,470 | $13.69 |
| 35 | Delaware | $31,391 | $15.09 |
| 36 | Utah | $29,811 | $14.33 |
| 37 | Texas | $28,680 | $13.79 |
| 38 | New Mexico | $28,575 | $13.74 |
| 39 | Tennessee | $27,249 | $13.10 |
| 40 | North Carolina | $28,868 | $13.88 |
| 41 | West Virginia | $26,373 | $12.68 |
| 42 | Maryland | $31,641 | $15.21 |
| 43 | Florida | $27,298 | $13.12 |
| 44 | Louisiana | $27,702 | $13.32 |
| 45 | South Carolina | $27,234 | $13.09 |
| 46 | Oklahoma | $26,450 | $12.72 |
| 47 | Mississippi | $24,286 | $11.68 |
| 48 | Alabama | $26,241 | $12.62 |
| 49 | Virginia | $28,380 | $13.64 |
| 50 | Georgia | $27,163 | $13.06 |
| 51 | Arkansas | $25,340 | $12.18 |
Highest paying cities for call center representatives
The highest-paying cities for call center representatives are Seattle, WA, Urban Honolulu, HI, and Minneapolis, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $39,901 | $19.18 |
| 2 | Urban Honolulu, HI | $37,352 | $17.96 |
| 3 | Minneapolis, MN | $36,682 | $17.64 |
| 4 | Boston, MA | $35,413 | $17.03 |
| 5 | Portland, OR | $35,393 | $17.02 |
| 6 | Los Angeles, CA | $35,299 | $16.97 |
| 7 | Milwaukee, WI | $34,517 | $16.59 |
| 8 | New York, NY | $34,508 | $16.59 |
| 9 | Newark, NJ | $32,972 | $15.85 |
| 10 | Chicago, IL | $32,627 | $15.69 |
| 11 | Denver, CO | $32,456 | $15.60 |
| 12 | Portland, ME | $32,247 | $15.50 |
| 13 | Baltimore, MD | $31,731 | $15.26 |
| 14 | Newark, DE | $31,482 | $15.14 |
| 15 | Phoenix, AZ | $31,418 | $15.10 |
| 16 | Grand Rapids, MI | $30,910 | $14.86 |
| 17 | Philadelphia, PA | $30,656 | $14.74 |
| 18 | Des Moines, IA | $30,571 | $14.70 |
| 19 | Kansas City, MO | $30,547 | $14.69 |
| 20 | Columbus, OH | $30,532 | $14.68 |
Call Center Representatives are the most in-demand in these five cities:
Call center representative salary details
A call center representative's salary ranges from $25,000 a year at the 10th percentile to $39,000 at the 90th percentile.
What is a call center representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $39,000 | $3,250 | $19 |
| 75th Percentile | $35,000 | $2,917 | $17 |
| Average | $31,549 | $2,629 | $15 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying call center representative jobs
The highest paying types of call center representatives are business representative, phone representative, and client representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Relations Representative | $38,632 | $3,219 | $18.57 | 235,295 |
| Business Representative | $51,604 | $4,300 | $24.81 | 197,264 |
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Account Services Representative | $32,467 | $2,706 | $15.61 | 319,445 |
| Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
Top companies hiring call center representatives now:
Which companies pay call center representatives the most?
Call center representative salaries at University of California, Berkeley and University of California are the highest-paying according to our most recent salary estimates. In addition, the average call center representative salary at companies like Uline and National Grid plc are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | University of California-Berkeley | $42,444 | $20.41 |
| 2 | University of California | $40,319 | $19.38 |
| 3 | Uline | $39,746 | $19.11 |
| 4 | National Grid plc | $39,357 | $18.92 |
| 5 | Affinity Credit Union | $39,058 | $18.78 |
| 6 | New York State Restaurant Association | $38,592 | $18.55 |
| 7 | Oregon Community Credit Union | $38,561 | $18.54 |
| 8 | GEICO | $38,399 | $18.46 |
| 9 | Amica Insurance | $38,394 | $18.46 |
| 10 | Oregon Health & Science University | $38,324 | $18.43 |
| 11 | NW Natural | $38,155 | $18.34 |
| 12 | Homework | $38,155 | $18.34 |
| 13 | Long Island, FQHC, Inc | $38,050 | $18.29 |
| 14 | Genisys Credit Union | $37,954 | $18.25 |
| 15 | AEG | $37,933 | $18.24 |
| 16 | Northrop Grumman | $37,741 | $18.14 |
| 17 | Crawford & Company | $37,719 | $18.13 |
| 18 | Student Conservation Association | $37,677 | $18.11 |
| 19 | Arrowhead Credit Union | $37,652 | $18.10 |
| 20 | PMA Companies | $37,604 | $18.08 |
Wage gap by gender, race and education
Call Center Representative salary by industry
The average call center representative salary varies across industries:
- The average call center representative salary in the finance industry is $32,660, the highest of any industry.
- The average call center representative salary in the finance industry is $32,264.
- Call center representatives in the professional industry earn an average salary of $28,097, the lowest of any industry.
Highest paying industries for call center representatives
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $32,660 | $15.70 |
| 2 | Health Care | $32,264 | $15.51 |
| 3 | Retail | $30,493 | $14.66 |
| 4 | Telecommunication | $30,157 | $14.50 |
| 5 | Technology | $30,006 | $14.43 |
| 6 | Professional | $28,097 | $13.51 |
High paying call center representative jobs
Call center representative salary trends
The average call center representative salary has risen by $4,596 over the last ten years. In 2014, the average call center representative earned $26,953 annually, but today, they earn $31,549 a year. That works out to a 11% change in pay for call center representatives over the last decade.
Compare call center representative salaries for cities or states with the national average over time.
Average call center representative salary over time
Compare call center representative salaries for individual cities or states with the national average.
Call center representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,500 | $15.17 | +3.1% |
| 2024 | $30,600 | $14.69 | +2.8% |
| 2023 | $29,700 | $14.29 | +2.5% |
| 2022 | $29,000 | $13.92 | +1.8% |
| 2021 | $28,400 | $13.67 | +1.8% |
Recently added call center representative salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Grand Fitness | Call Center Representative | Noma, FL | 06/30/2025 | $27,131 |
| Conduent | Remote Call Center Representative | Lexington, KY | 06/29/2025 | $28,175 |
| Sears Holdings Corporation | Call Center/Remote Sales Inbound Representative | Longwood, FL | 06/29/2025 | $29,218 |
| KPH Healthcare Services, Inc. | Work From Home Call Center Representative | East Syracuse, NY | 06/29/2025 | $31,305 |
| Vertical Screen/Fieldprint | Bilingual Call Center Representative-2Nd Shift | Warminster, PA | 06/29/2025 | $36,940 |
| Unlimited Restoration | Customer Care/Call Center Representative | Norristown, PA | 06/29/2025 | $39,653 |
| Brickell Motors-Audi | Call Center Representative | Barrington, IL | 06/29/2025 | $31,305 |
| Napleton Automotive Group | Call Center/BDC Representative | Merrillville, IN | 06/29/2025 | $39,131 |
| Napleton Automotive Group | Outbound Call Center/Bdc Representative | West Palm Beach, FL | 06/29/2025 | $31,305 |
| Alliant Credit Union | Inbound Call Center Representative | Chicago, IL | 06/29/2025 | $45,914 |
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