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Call center team leader salary
Average call center team leader salary
$38,965
Average Call Center Team Leader Salary
The average salary for a call center team leader stands at $38,965 per year or $19 per hour. This salary can vary significantly based on factors such as location, years of experience, and the specific industry in which one works. For instance, a team leader in a tech-related field may command a higher salary compared to those in retail.
Salary by Experience
Experience level plays a vital role in determining salary. Entry-level team leaders typically start at lower salary brackets, while those with several years of experience can earn considerably more. For example, a team leader with over five years of experience might see salaries exceeding $50,000 annually.
Regional Variations
Geographic location also impacts earnings. States with a higher cost of living, such as California or New York, often offer higher salaries compared to states with lower living costs. Understanding these regional disparities can help job seekers target their applications effectively.
Job Opportunities
In addition to salary, potential job opportunities for call center team leaders are expanding. With many companies prioritizing customer service, skilled leaders are in demand across various sectors. Explore the latest job postings to find opportunities that align with your career goals.
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Where can a Call Center Team Leader earn more?
Call center team leader salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level call center team leader | $28,400 | $13.64 |
| Mid-level call center team leader | $32,700 | $15.73 |
| Senior-level call center team leader | $47,400 | $22.81 |
Call center team leader salary estimates from across the web
Average call center team leader salary by state
The highest-paying states for call center team leaders are New York, Washington, and New Jersey. The lowest average call center team leader salary states are Wyoming, Idaho, and West Virginia.
- State view
- County view
Highest paying states for call center team leaders
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | South Dakota | $42,807 | $20.58 |
| 2 | North Dakota | $42,796 | $20.57 |
| 3 | District of Columbia | $61,376 | $29.51 |
| 4 | Washington | $47,232 | $22.71 |
| 5 | Illinois | $45,017 | $21.64 |
| 6 | Rhode Island | $44,410 | $21.35 |
| 7 | Utah | $41,315 | $19.86 |
| 8 | Alaska | $45,050 | $21.66 |
| 9 | Iowa | $40,119 | $19.29 |
| 10 | Indiana | $45,175 | $21.72 |
| 11 | New York | $48,543 | $23.34 |
| 12 | New Hampshire | $44,984 | $21.63 |
| 13 | Nebraska | $39,388 | $18.94 |
| 14 | Delaware | $42,114 | $20.25 |
| 15 | Michigan | $40,808 | $19.62 |
| 16 | Wisconsin | $40,526 | $19.48 |
| 17 | Tennessee | $38,247 | $18.39 |
| 18 | Massachusetts | $42,132 | $20.26 |
| 19 | New Jersey | $45,508 | $21.88 |
| 20 | Ohio | $40,157 | $19.31 |
| 21 | North Carolina | $38,955 | $18.73 |
| 22 | Oregon | $40,174 | $19.31 |
| 23 | Colorado | $41,980 | $20.18 |
| 24 | Texas | $40,092 | $19.27 |
| 25 | Alabama | $37,643 | $18.10 |
| 26 | California | $40,769 | $19.60 |
| 27 | Missouri | $37,776 | $18.16 |
| 28 | Arizona | $39,789 | $19.13 |
| 29 | Vermont | $40,659 | $19.55 |
| 30 | Florida | $38,411 | $18.47 |
| 31 | Minnesota | $37,933 | $18.24 |
| 32 | Arkansas | $35,366 | $17.00 |
| 33 | New Mexico | $37,774 | $18.16 |
| 34 | Georgia | $38,160 | $18.35 |
| 35 | Kentucky | $36,197 | $17.40 |
| 36 | Kansas | $36,477 | $17.54 |
| 37 | Maryland | $41,220 | $19.82 |
| 38 | Pennsylvania | $35,389 | $17.01 |
| 39 | Hawaii | $42,602 | $20.48 |
| 40 | South Carolina | $36,879 | $17.73 |
| 41 | Virginia | $36,945 | $17.76 |
| 42 | Wyoming | $33,905 | $16.30 |
| 43 | Oklahoma | $34,148 | $16.42 |
| 44 | Connecticut | $38,498 | $18.51 |
| 45 | Montana | $32,215 | $15.49 |
| 46 | Louisiana | $35,453 | $17.04 |
| 47 | Idaho | $32,863 | $15.80 |
| 48 | Maine | $35,326 | $16.98 |
| 49 | Mississippi | $31,898 | $15.34 |
| 50 | West Virginia | $32,438 | $15.60 |
| 51 | Nevada | $29,476 | $14.17 |
Highest paying cities for call center team leaders
The highest-paying cities for call center team leaders are New York, NY, Olympia, WA, and Chicago, IL.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $48,684 | $23.41 |
| 2 | Olympia, WA | $47,198 | $22.69 |
| 3 | Chicago, IL | $45,147 | $21.71 |
| 4 | Norwood, MA | $42,210 | $20.29 |
| 5 | Boulder, CO | $41,991 | $20.19 |
| 6 | Troy, MI | $40,933 | $19.68 |
| 7 | Akron, OH | $40,781 | $19.61 |
| 8 | Milwaukee, WI | $40,627 | $19.53 |
| 9 | San Antonio, TX | $40,489 | $19.47 |
| 10 | Sioux City, IA | $39,926 | $19.20 |
| 11 | Phoenix, AZ | $39,821 | $19.14 |
| 12 | High Point, NC | $39,008 | $18.75 |
| 13 | Johnson City, TN | $38,953 | $18.73 |
| 14 | Fort Lauderdale, FL | $38,710 | $18.61 |
| 15 | East Hartford, CT | $38,229 | $18.38 |
| 16 | Springfield, MO | $37,566 | $18.06 |
| 17 | Hampton, VA | $37,059 | $17.82 |
| 18 | Wichita, KS | $36,383 | $17.49 |
| 19 | Bowling Green, KY | $35,810 | $17.22 |
| 20 | Oklahoma City, OK | $34,126 | $16.41 |
Call center team leader salary details
A call center team leader's salary ranges from $29,000 a year at the 10th percentile to $51,000 at the 90th percentile.
What is a call center team leader's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $51,000 | $4,250 | $25 |
| 75th Percentile | $45,000 | $3,750 | $22 |
| Average | $38,965 | $3,247 | $19 |
| 25th Percentile | $33,000 | $2,750 | $16 |
| 10th Percentile | $29,000 | $2,417 | $14 |
Highest paying call center team leader jobs
The highest paying types of call center team leaders are senior team lead, team lead/manager, and leader.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Support Supervisor | $47,047 | $3,921 | $22.62 | 96,546 |
| Service Supervisor | $52,539 | $4,378 | $25.26 | 77,954 |
| Lead Coordinator | $43,026 | $3,585 | $20.69 | 33,840 |
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Team Supervisor | $58,718 | $4,893 | $28.23 | 102,766 |
| Customer Care Supervisor | $42,702 | $3,558 | $20.53 | 227,154 |
Top companies hiring call center team leaders now:
Which companies pay call center team leaders the most?
Call center team leader salaries at General Electric and Ohio's Hospice are the highest-paying according to our most recent salary estimates. In addition, the average call center team leader salary at companies like Spectrum and FleetCor Technologies are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | General Electric | $49,353 | $23.73 |
| 2 | Ohio's Hospice | $48,144 | $23.15 |
| 3 | Spectrum | $43,945 | $21.13 |
| 4 | FleetCor Technologies | $42,396 | $20.38 |
| 5 | UPS | $41,558 | $19.98 |
| 6 | Brown & Brown | $41,185 | $19.80 |
| 7 | Brinker International | $39,790 | $19.13 |
| 8 | Clinica Sierra Vista | $39,178 | $18.84 |
| 9 | Internet Brands | $38,247 | $18.39 |
| 10 | Community Healthcare Network | $38,209 | $18.37 |
| 11 | Episource | $37,903 | $18.22 |
| 12 | ICONMA | $37,860 | $18.20 |
| 13 | Ipsos Marketing US | $37,834 | $18.19 |
| 14 | Exela Technologies | $37,690 | $18.12 |
| 15 | Ohio's Hospice of Dayton | $37,584 | $18.07 |
| 16 | Eastwood & Company | $37,549 | $18.05 |
| 17 | CURO | $37,427 | $17.99 |
| 18 | NC.gov | $37,355 | $17.96 |
| 19 | Quality Homes | $37,324 | $17.94 |
| 20 | Sodexo Management, Inc. | $37,270 | $17.92 |
Wage gap by gender, race and education
Call Center Team Leader salary by industry
The average call center team leader salary varies across industries:
- The average call center team leader salary in the finance industry is $38,243, the highest of any industry.
- The average call center team leader salary in the finance industry is $37,603.
- Call center team leaders in the professional industry earn an average salary of $31,274, the lowest of any industry.
Highest paying industries for call center team leaders
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $38,243 | $18.39 |
| 2 | Technology | $37,603 | $18.08 |
| 3 | Health Care | $37,472 | $18.02 |
| 4 | Utilities | $36,458 | $17.53 |
| 5 | Transportation | $35,837 | $17.23 |
| 6 | Retail | $34,522 | $16.60 |
| 7 | Professional | $31,274 | $15.04 |
High paying call center team leader jobs
Call center team leader salary trends
The average call center team leader salary has risen by $6,427 over the last ten years. In 2014, the average call center team leader earned $32,538 annually, but today, they earn $38,965 a year. That works out to a 8% change in pay for call center team leaders over the last decade.
Compare call center team leader salaries for cities or states with the national average over time.
Average call center team leader salary over time
Compare call center team leader salaries for individual cities or states with the national average.
Call center team leader salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $39,000 | $18.73 | +3.1% |
| 2024 | $37,700 | $18.15 | +1.4% |
| 2023 | $37,200 | $17.89 | +1.3% |
| 2022 | $36,700 | $17.65 | +1.3% |
| 2021 | $36,200 | $17.42 | +3.1% |
Recently added call center team leader salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Warby Parker | Keyholder-Oakbrook Center | Oak Brook, IL | 06/29/2025 | $35,479 |
| The Wilson Companies | Call Center Lead | Stow, OH | 06/27/2025 | $45,000 |
| Scripps Health | Lead, Dietary Call Center-4S Ranch | San Diego, CA | 06/08/2025 | $51,987 |
| Nordstrom Inc. | Nordstrom National Day-Friday June Am-5Pm-Oakbrook Center | Oak Brook, IL | 05/29/2025 | $34,331 |
| Renuity | Call Center Lead-Temp | Landover, MD | 05/23/2025 | $65,000 |
| Claire's | Oakbrook, IL-Oakbrook Center | Oak Brook, IL | 05/18/2025 | $34,436 |
| Conduent | Provider Relations Call Center Lead | Helena, MT | 05/02/2025 | $37,440 |
| Texas Health & Human Services Commission | EBT Operations Call Center Lead | Austin, TX | 04/26/2025 | $51,158 |
| Healthright 360 | Call Center-Call Center Lead | San Francisco, CA | 04/24/2025 | $48,001 |
| Conduent | Provider Relations Call Center Lead | Helena, MT | 04/23/2025 | $37,440 |
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