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Call center technician salary
Average call center technician salary
$16.65
Understanding Call Center Technician Salaries
The average salary for a Call Center Technician is approximately $34,630 per year or $17 per hour. However, salaries can vary widely across different states and industries. For instance, technicians working in states like California or New York often see higher compensation due to the cost of living and demand for skilled labor.
Factors such as years of experience and specific job responsibilities also impact earnings. Entry-level technicians might earn closer to $30,000, while those with several years in the field or in supervisory roles can command salaries above $45,000. Additionally, the industry plays a significant role; sectors like technology and finance typically offer higher wages compared to retail or hospitality.
Salary Estimates by State
When considering a role as a call center technician, it's essential to research salary estimates by state. For example, states like Washington and Massachusetts often report some of the highest average salaries for this position. Understanding these regional differences can help you make informed decisions about job opportunities and negotiate better compensation packages.
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Where can a Call Center Technician earn more?
Call center technician salary estimates from across the web
Average call center technician salary by state
The average call center technician salary in Delaware, New York, and North Carolina are the highest in the U.S. The lowest average call center technician salary states are Utah, Iowa, and Nebraska.
- State view
- County view
Highest paying states for call center technicians
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Kentucky | $41,593 | $20.00 |
| 2 | Ohio | $44,019 | $21.16 |
| 3 | North Dakota | $38,335 | $18.43 |
| 4 | North Carolina | $44,148 | $21.23 |
| 5 | Delaware | $46,051 | $22.14 |
| 6 | Minnesota | $40,028 | $19.24 |
| 7 | Michigan | $39,502 | $18.99 |
| 8 | New York | $45,329 | $21.79 |
| 9 | Texas | $41,491 | $19.95 |
| 10 | Massachusetts | $43,039 | $20.69 |
| 11 | Arkansas | $42,342 | $20.36 |
| 12 | Rhode Island | $38,451 | $18.49 |
| 13 | South Dakota | $35,574 | $17.10 |
| 14 | Nevada | $37,995 | $18.27 |
| 15 | Maryland | $41,013 | $19.72 |
| 16 | Arizona | $36,776 | $17.68 |
| 17 | Kansas | $35,083 | $16.87 |
| 18 | District of Columbia | $43,067 | $20.71 |
| 19 | Indiana | $37,244 | $17.91 |
| 20 | Oklahoma | $34,926 | $16.79 |
| 21 | Missouri | $35,051 | $16.85 |
| 22 | West Virginia | $33,030 | $15.88 |
| 23 | California | $42,007 | $20.20 |
| 24 | South Carolina | $36,037 | $17.33 |
| 25 | Maine | $33,933 | $16.31 |
| 26 | New Jersey | $39,591 | $19.03 |
| 27 | Pennsylvania | $34,328 | $16.50 |
| 28 | Vermont | $36,113 | $17.36 |
| 29 | Florida | $36,269 | $17.44 |
| 30 | Georgia | $35,565 | $17.10 |
| 31 | Illinois | $34,735 | $16.70 |
| 32 | Wisconsin | $35,253 | $16.95 |
| 33 | Virginia | $34,929 | $16.79 |
| 34 | Washington | $37,429 | $17.99 |
| 35 | Tennessee | $33,293 | $16.01 |
| 36 | Wyoming | $31,531 | $15.16 |
| 37 | Hawaii | $37,569 | $18.06 |
| 38 | Montana | $31,679 | $15.23 |
| 39 | Iowa | $31,107 | $14.96 |
| 40 | Mississippi | $31,653 | $15.22 |
| 41 | Connecticut | $35,371 | $17.01 |
| 42 | Nebraska | $30,912 | $14.86 |
| 43 | Alabama | $32,706 | $15.72 |
| 44 | New Mexico | $31,407 | $15.10 |
| 45 | Colorado | $33,137 | $15.93 |
| 46 | Louisiana | $33,296 | $16.01 |
| 47 | Alaska | $28,290 | $13.60 |
| 48 | Utah | $31,176 | $14.99 |
| 49 | Idaho | $28,812 | $13.85 |
| 50 | New Hampshire | $31,215 | $15.01 |
| 51 | Oregon | $30,825 | $14.82 |
Highest paying cities for call center technicians
The highest-paying cities for call center technicians are Jacksonville, NC, Columbus, OH, and Buffalo, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Jacksonville, NC | $44,621 | $21.45 |
| 2 | Columbus, OH | $44,046 | $21.18 |
| 3 | Buffalo, NY | $44,038 | $21.17 |
| 4 | Lompoc, CA | $42,565 | $20.46 |
| 5 | Florence, KY | $41,948 | $20.17 |
| 6 | Austin, TX | $41,707 | $20.05 |
| 7 | Rochester, MN | $40,380 | $19.41 |
| 8 | Walker, MI | $39,043 | $18.77 |
| 9 | Las Vegas, NV | $38,075 | $18.31 |
| 10 | Mililani Town, HI | $37,644 | $18.10 |
| 11 | Indianapolis, IN | $37,177 | $17.87 |
| 12 | Pasco, WA | $37,065 | $17.82 |
| 13 | Tempe, AZ | $36,830 | $17.71 |
| 14 | Jacksonville, FL | $36,821 | $17.70 |
| 15 | Albany, GA | $35,430 | $17.03 |
| 16 | Richmond, VA | $34,919 | $16.79 |
| 17 | Portland, ME | $34,194 | $16.44 |
| 18 | Pueblo, CO | $33,470 | $16.09 |
| 19 | Cedar City, UT | $32,466 | $15.61 |
| 20 | Billings, MT | $31,862 | $15.32 |
Call center technician salary details
A call center technician's salary ranges from $22,000 a year at the 10th percentile to $52,000 at the 90th percentile.
What is a call center technician's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $52,000 | $4,333 | $25 |
| 75th Percentile | $42,000 | $3,500 | $20 |
| Average | $34,630 | $2,886 | $17 |
| 25th Percentile | $27,000 | $2,250 | $13 |
| 10th Percentile | $22,000 | $1,833 | $11 |
Highest paying call center technician jobs
The highest paying types of call center technicians are software support technician, sales support technician, and technician support tier.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Technical Support Agent | $30,389 | $2,532 | $14.61 | 177,918 |
| Technician Support Tier | $54,889 | $4,574 | $26.39 | 109,671 |
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Information Technology Technician | $49,031 | $4,086 | $23.57 | 118,881 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Student Information Technician | $33,327 | $2,777 | $16.02 | 131,007 |
Top companies hiring call center technicians now:
Which companies pay call center technicians the most?
Call center technician salaries at Ciena Healthcare and Data are the highest-paying according to our most recent salary estimates. In addition, the average call center technician salary at companies like Hospice of Marion County and HealthTrust are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Ciena Healthcare | $62,578 | $30.09 |
| 2 | Data | $58,095 | $27.93 |
| 3 | Hospice of Marion County | $57,033 | $27.42 |
| 4 | HealthTrust | $51,570 | $24.79 |
| 5 | Spectrum | $49,301 | $23.70 |
| 6 | PERRY proTECH | $47,187 | $22.69 |
| 7 | Fabick Cat | $46,880 | $22.54 |
| 8 | VIVA USA | $46,541 | $22.38 |
| 9 | Precision Opinion | $46,076 | $22.15 |
| 10 | BlueCross BlueShield of Tennessee | $45,906 | $22.07 |
| 11 | Response Mine | $44,926 | $21.60 |
| 12 | Town of Davie, FL | $44,378 | $21.34 |
| 13 | SMS Holdings | $41,867 | $20.13 |
| 14 | The University of Kansas Health System | $40,494 | $19.47 |
| 15 | Hilton Grand Vacations | $39,768 | $19.12 |
| 16 | General Dynamics | $39,436 | $18.96 |
| 17 | Mayo Clinic | $38,171 | $18.35 |
| 18 | Peters of Nashua | $37,243 | $17.91 |
| 19 | O-I Glass | $37,137 | $17.85 |
| 20 | Trilogy Health Services | $37,050 | $17.81 |
Wage gap by gender, race and education
Call Center Technician salary by industry
The average call center technician salary varies across industries:
- The average call center technician salary in the technology industry is $34,343, the highest of any industry.
- The average call center technician salary in the finance industry is $34,247.
- Call center technicians in the professional industry earn an average salary of $28,537, the lowest of any industry.
Highest paying industries for call center technicians
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $34,343 | $16.51 |
| 2 | Health Care | $34,247 | $16.46 |
| 3 | Telecommunication | $32,482 | $15.62 |
| 4 | Retail | $32,444 | $15.60 |
| 5 | Professional | $28,537 | $13.72 |
High paying call center technician jobs
Call center technician salary trends
The average call center technician salary has risen by $5,292 over the last ten years. In 2014, the average call center technician earned $29,338 annually, but today, they earn $34,630 a year. That works out to a 9% change in pay for call center technicians over the last decade.
Compare call center technician salaries for cities or states with the national average over time.
Average call center technician salary over time
Compare call center technician salaries for individual cities or states with the national average.
Call center technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $34,600 | $16.65 | +3.3% |
| 2024 | $33,500 | $16.10 | +2.3% |
| 2023 | $32,700 | $15.74 | +1.5% |
| 2022 | $32,200 | $15.50 | +1.6% |
| 2021 | $31,700 | $15.25 | +1.6% |
Recently added call center technician salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Biolife Plasma Services | Plasma Center Technician | Visalia, CA | 06/28/2025 | $39,653 |
| Octapharma Plasma | CA Donor Center Technician I | Garden Grove, CA | 06/28/2025 | $35,375 |
| Teksystems | Call Center Technical Support | Tempe, AZ | 06/28/2025 | $52,175 |
| Verizon | Thrive Accelerate UP-Supervisor-Call Center Tech Customer Service | Newport News, VA | 06/27/2025 | $71,772 |
| Grifols Sa | Donor Center Technician | Chicago, IL | 06/27/2025 | $38,881 |
| Dabella | Call Center Sales | Boise, ID | 06/27/2025 | $37,566 |
| Biolife | Plasma Center Technician | Pensacola, FL | 06/26/2025 | $33,392 |
| Verizon Communications | Thrive Accelerate UP-Supervisor-Call Center Tech Customer Service | Newport News, VA | 06/25/2025 | $71,772 |
| Lucia Mar Unified School District | Career Center Technician | Arroyo Grande, CA | 06/25/2025 | $55,076 |
| Milwaukee Area Technical College | Assessment Center Technician | Milwaukee, WI | 06/25/2025 | $41,072 |
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