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Collections, customer service salary
Average collections, customer service salary
$15.8
Understanding the Collections, Customer Service Salary
As of October 2025, the average salary for a Collections, Customer Service professional stands at $32,870 annually. This figure can vary significantly based on factors such as experience, location, and the specific industry segment. Entry-level positions may start around $15.8 per hour, while those with more experience can earn upwards of $20 per hour.
Salary by State
In states with a higher cost of living, salaries tend to be more competitive. For instance, positions in cities like New York and San Francisco often offer higher pay rates due to demand and living expenses. Understanding regional salary variations can help job seekers target areas with better compensation.
Career Advancement
With experience, there are opportunities for advancement into supervisory or managerial roles, which typically offer higher salaries. Continuous professional development and training can further enhance earning potential in this field.
For those looking to enter this career, resources are available to help you find the right job that aligns with your salary expectations and career goals.
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Where can a Collections, Customer Service earn more?
Collections, customer service salaries by experience level
Average collections, customer service salary by state
The highest-paying states for collectionss, customer service are Virginia, Massachusetts, and California. The lowest average collections, customer service salary states are Ohio, Arkansas, and Delaware.
- State view
- County view
Highest paying states for collectionss, customer service
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Idaho | $36,402 | $17.50 |
| 2 | Arizona | $33,256 | $15.99 |
| 3 | Mississippi | $32,844 | $15.79 |
| 4 | Wyoming | $31,698 | $15.24 |
| 5 | Virginia | $38,196 | $18.36 |
| 6 | Montana | $32,704 | $15.72 |
| 7 | Massachusetts | $37,427 | $17.99 |
| 8 | Illinois | $33,719 | $16.21 |
| 9 | North Dakota | $31,418 | $15.10 |
| 10 | Michigan | $31,541 | $15.16 |
| 11 | Colorado | $35,346 | $16.99 |
| 12 | New Jersey | $36,440 | $17.52 |
| 13 | Minnesota | $33,088 | $15.91 |
| 14 | District of Columbia | $40,882 | $19.65 |
| 15 | Alabama | $30,716 | $14.77 |
| 16 | Maryland | $36,462 | $17.53 |
| 17 | Alaska | $34,750 | $16.71 |
| 18 | Nevada | $32,287 | $15.52 |
| 19 | Washington | $34,998 | $16.83 |
| 20 | Iowa | $30,208 | $14.52 |
| 21 | Connecticut | $34,306 | $16.49 |
| 22 | Missouri | $32,188 | $15.47 |
| 23 | California | $36,575 | $17.58 |
| 24 | Tennessee | $29,853 | $14.35 |
| 25 | Georgia | $31,703 | $15.24 |
| 26 | Maine | $29,700 | $14.28 |
| 27 | Texas | $30,883 | $14.85 |
| 28 | Wisconsin | $30,551 | $14.69 |
| 29 | Rhode Island | $31,884 | $15.33 |
| 30 | Kentucky | $28,236 | $13.57 |
| 31 | New York | $33,572 | $16.14 |
| 32 | Vermont | $31,254 | $15.03 |
| 33 | Indiana | $28,521 | $13.71 |
| 34 | New Hampshire | $30,656 | $14.74 |
| 35 | New Mexico | $29,564 | $14.21 |
| 36 | Oregon | $31,746 | $15.26 |
| 37 | Pennsylvania | $30,033 | $14.44 |
| 38 | Hawaii | $32,652 | $15.70 |
| 39 | Louisiana | $27,696 | $13.32 |
| 40 | South Carolina | $28,912 | $13.90 |
| 41 | Kansas | $27,366 | $13.16 |
| 42 | West Virginia | $25,805 | $12.41 |
| 43 | Utah | $28,864 | $13.88 |
| 44 | Ohio | $26,773 | $12.87 |
| 45 | Nebraska | $27,880 | $13.40 |
| 46 | Oklahoma | $26,912 | $12.94 |
| 47 | Florida | $25,553 | $12.29 |
| 48 | North Carolina | $27,572 | $13.26 |
| 49 | Arkansas | $26,714 | $12.84 |
| 50 | South Dakota | $24,662 | $11.86 |
| 51 | Delaware | $26,073 | $12.54 |
Highest paying cities for collectionss, customer service
The highest-paying cities for collectionss, customer service are Danvers, MA, Los Angeles, CA, and Naperville, IL.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Danvers, MA | $37,542 | $18.05 |
| 2 | Los Angeles, CA | $36,450 | $17.52 |
| 3 | Naperville, IL | $33,716 | $16.21 |
| 4 | New York, NY | $33,531 | $16.12 |
| 5 | Coon Rapids, MN | $33,153 | $15.94 |
| 6 | Saint Louis, MO | $31,950 | $15.36 |
| 7 | Columbus, GA | $31,837 | $15.31 |
| 8 | Tigard, OR | $31,740 | $15.26 |
| 9 | Novi, MI | $31,568 | $15.18 |
| 10 | San Antonio, TX | $31,169 | $14.99 |
| 11 | Green Bay, WI | $30,984 | $14.90 |
| 12 | Manchester, NH | $30,649 | $14.74 |
| 13 | Waterloo, IA | $30,178 | $14.51 |
| 14 | Smyrna, TN | $29,802 | $14.33 |
| 15 | Portland, ME | $29,731 | $14.29 |
| 16 | Fort Wayne, IN | $28,811 | $13.85 |
| 17 | Charlotte, NC | $27,513 | $13.23 |
| 18 | Wichita, KS | $27,426 | $13.19 |
| 19 | Tulsa, OK | $26,814 | $12.89 |
| 20 | Columbus, OH | $26,623 | $12.80 |
Collections, customer service salary details
A collections, customer service's salary ranges from $27,000 a year at the 10th percentile to $39,000 at the 90th percentile.
What is a collections, customer service's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $39,000 | $3,250 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $32,870 | $2,739 | $16 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying collections, customer service jobs
The highest paying types of collectionss, customer service are customer service expert, customer service executive, and customer service professional.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Collections/Accounts Receivable | $38,949 | $3,246 | $18.73 | 30,523 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Collections Representative | $34,015 | $2,835 | $16.35 | 85,275 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Service And Billing | $32,444 | $2,704 | $15.60 | 205,689 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
Top companies hiring collectionss, customer service now:
Which companies pay collectionss, customer service the most?
Collections, customer service salaries at University of California and Chubb are the highest-paying according to our most recent salary estimates. In addition, the average collections, customer service salary at companies like Uline and ALLIANCE DOOR PRODUCTS are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | University of California | $39,114 | $18.80 |
| 2 | Chubb | $37,893 | $18.22 |
| 3 | Uline | $37,687 | $18.12 |
| 4 | ALLIANCE DOOR PRODUCTS | $36,613 | $17.60 |
| 5 | Allstate | $36,456 | $17.53 |
| 6 | Smiths Group | $36,225 | $17.42 |
| 7 | CarMax | $35,839 | $17.23 |
| 8 | Sharp HealthCare | $34,976 | $16.82 |
| 9 | Inovalon | $34,695 | $16.68 |
| 10 | Farm Bureau Financial Services | $34,514 | $16.59 |
| 11 | Quest Diagnostics | $34,411 | $16.54 |
| 12 | ADA-ES | $34,386 | $16.53 |
| 13 | Washington Hospital Healthcare System | $34,040 | $16.37 |
| 14 | Covington, Virginia | $33,937 | $16.32 |
| 15 | Biolife Plasma Services | $33,909 | $16.30 |
| 16 | Grainger | $33,882 | $16.29 |
| 17 | Hy-Vee | $33,872 | $16.28 |
| 18 | paragon Co. | $33,856 | $16.28 |
| 19 | Microf | $33,847 | $16.27 |
| 20 | Peloton Group | $33,847 | $16.27 |
Wage gap by gender, race and education
Collections, Customer Service salary by industry
The average collections, customer service salary varies across industries:
- The average collections, customer service salary in the automotive industry is $36,740, the highest of any industry.
- The average collections, customer service salary in the finance industry is $33,876.
- Collectionss, customer service in the professional industry earn an average salary of $30,245, the lowest of any industry.
Highest paying industries for collectionss, customer service
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Automotive | $36,740 | $17.66 |
| 2 | Finance | $33,876 | $16.29 |
| 3 | Retail | $33,018 | $15.87 |
| 4 | Manufacturing | $32,709 | $15.73 |
| 5 | Technology | $32,673 | $15.71 |
| 6 | Health Care | $32,485 | $15.62 |
| 7 | Professional | $30,245 | $14.54 |
High paying collections, customer service jobs
Collections, customer service salary trends
The average collections, customer service salary has risen by $5,331 over the last ten years. In 2014, the average collections, customer service earned $27,539 annually, but today, they earn $32,870 a year. That works out to a 8% change in pay for collectionss, customer service over the last decade.
Compare collections, customer service salaries for cities or states with the national average over time.
Average collections, customer service salary over time
Compare collections, customer service salaries for individual cities or states with the national average.
Collections, customer service salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $32,900 | $15.80 | +2.9% |
| 2025 | $31,900 | $15.35 | +2.6% |
| 2024 | $31,100 | $14.94 | +1.9% |
| 2023 | $30,500 | $14.65 | -0.1% |
| 2022 | $30,500 | $14.66 | +2.6% |
Recently added collections, customer service salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| American Red Cross | Blood Collection Staff-Customer Service | Cleveland, OH | 06/30/2025 | $38,610 |
| American Red Cross | Blood Collection Staff-Customer Service | Richmond, VA | 06/30/2025 | $38,317 |
| American Red Cross | Blood Collection Staff-Customer Service | Great Falls, MT | 06/30/2025 | $37,566 |
| American Red Cross | Blood Collection Staff-Customer Service | Asheville, NC | 06/30/2025 | $39,653 |
| American Red Cross | Blood Collection Staff-Customer Service | Peoria, IL | 06/30/2025 | $41,218 |
| American Red Cross | Blood Collection Staff-Customer Service | Twin Falls, ID | 06/30/2025 | $37,566 |
| American Red Cross | Blood Collection Staff-Customer Service | Indianapolis, IN | 06/30/2025 | $37,232 |
| American Red Cross | Blood Collection Staff-Customer Service | Saint George, UT | 06/30/2025 | $37,566 |
| American Red Cross | Blood Collection Staff-Customer Service | Saint Paul, MN | 06/30/2025 | $45,768 |
| American Red Cross | Blood Collection Staff-Customer Service | Portland, OR | 06/30/2025 | $42,262 |
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