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Contact agent salary
Average contact agent salary
$13.61
Average Contact Agent Salary
The average salary for a Contact Agent as of October 2025 is approximately $28,301 annually, translating to about $14 per hour. Salaries vary widely based on factors such as experience, location, and the specific industry sector.
How Much Does a Contact Agent Make?
Entry-level positions typically start around $13.61 per hour, while more experienced agents can earn significantly higher wages. Factors influencing salary include the agent's specific duties, the company, and the geographical region.
Where Can a Contact Agent Earn More?
Contact agents in major metropolitan areas often see higher wages compared to those in rural settings. States like California and New York are known to offer competitive salaries for this role. Additionally, cities with a high demand for customer service representatives tend to offer better compensation packages.
Highest Paying Cities for Contact Agents
- New York, NY
- Los Angeles, CA
- Chicago, IL
- Houston, TX
For those considering a career as a contact agent, understanding these salary dynamics can help in making informed career decisions.
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Where can a Contact Agent earn more?
Contact agent salaries by experience level
Average contact agent salary by state
The highest-paying states for contact agents are Rhode Island, Vermont, and Wisconsin. The lowest average contact agent salary states are Kentucky, New Mexico, and South Dakota.
- State view
- County view
Highest paying states for contact agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Michigan | $30,268 | $14.55 |
| 2 | Rhode Island | $32,314 | $15.54 |
| 3 | Wisconsin | $32,120 | $15.44 |
| 4 | Minnesota | $31,498 | $15.14 |
| 5 | Vermont | $32,155 | $15.46 |
| 6 | Pennsylvania | $28,661 | $13.78 |
| 7 | Oregon | $30,943 | $14.88 |
| 8 | South Carolina | $28,212 | $13.56 |
| 9 | Illinois | $29,447 | $14.16 |
| 10 | Maine | $27,386 | $13.17 |
| 11 | Ohio | $26,909 | $12.94 |
| 12 | Iowa | $26,658 | $12.82 |
| 13 | North Dakota | $26,379 | $12.68 |
| 14 | Arizona | $27,157 | $13.06 |
| 15 | New York | $31,349 | $15.07 |
| 16 | District of Columbia | $34,145 | $16.42 |
| 17 | Alaska | $30,402 | $14.62 |
| 18 | Wyoming | $26,024 | $12.51 |
| 19 | Indiana | $26,510 | $12.75 |
| 20 | Nebraska | $25,778 | $12.39 |
| 21 | Connecticut | $30,211 | $14.52 |
| 22 | New Hampshire | $27,965 | $13.44 |
| 23 | Hawaii | $30,560 | $14.69 |
| 24 | New Jersey | $29,704 | $14.28 |
| 25 | California | $30,398 | $14.61 |
| 26 | Colorado | $28,151 | $13.53 |
| 27 | Delaware | $27,678 | $13.31 |
| 28 | Washington | $28,757 | $13.83 |
| 29 | Massachusetts | $27,973 | $13.45 |
| 30 | Florida | $25,674 | $12.34 |
| 31 | Nevada | $24,599 | $11.83 |
| 32 | Utah | $25,186 | $12.11 |
| 33 | West Virginia | $22,779 | $10.95 |
| 34 | Texas | $25,164 | $12.10 |
| 35 | Maryland | $27,890 | $13.41 |
| 36 | Tennessee | $23,534 | $11.31 |
| 37 | Montana | $23,091 | $11.10 |
| 38 | Arkansas | $24,340 | $11.70 |
| 39 | Alabama | $23,926 | $11.50 |
| 40 | North Carolina | $25,006 | $12.02 |
| 41 | Idaho | $23,643 | $11.37 |
| 42 | Kansas | $23,078 | $11.10 |
| 43 | Missouri | $22,811 | $10.97 |
| 44 | Louisiana | $23,910 | $11.50 |
| 45 | South Dakota | $21,429 | $10.30 |
| 46 | New Mexico | $21,569 | $10.37 |
| 47 | Oklahoma | $20,720 | $9.96 |
| 48 | Mississippi | $18,267 | $8.78 |
| 49 | Kentucky | $21,938 | $10.55 |
| 50 | Virginia | $23,646 | $11.37 |
| 51 | Georgia | $21,091 | $10.14 |
Highest paying cities for contact agents
The highest-paying cities for contact agents are Milwaukee, WI, Poughkeepsie, NY, and Minneapolis, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Milwaukee, WI | $32,148 | $15.46 |
| 2 | Poughkeepsie, NY | $31,759 | $15.27 |
| 3 | Minneapolis, MN | $31,481 | $15.14 |
| 4 | Redwood City, CA | $30,839 | $14.83 |
| 5 | Beaverton, OR | $30,832 | $14.82 |
| 6 | Hamilton, NJ | $29,433 | $14.15 |
| 7 | Seattle, WA | $28,881 | $13.89 |
| 8 | Harrisburg, PA | $28,444 | $13.68 |
| 9 | Denver, CO | $28,123 | $13.52 |
| 10 | Beverly, MA | $28,103 | $13.51 |
| 11 | Dubuque, IA | $27,051 | $13.01 |
| 12 | Indianapolis, IN | $26,367 | $12.68 |
| 13 | Tampa, FL | $25,762 | $12.39 |
| 14 | Austin, TX | $25,195 | $12.11 |
| 15 | Greenville, NC | $25,150 | $12.09 |
| 16 | Roy, UT | $25,144 | $12.09 |
| 17 | Meridian, ID | $23,862 | $11.47 |
| 18 | Richmond, VA | $23,538 | $11.32 |
| 19 | Saint Louis, MO | $22,894 | $11.01 |
| 20 | Atlanta, GA | $21,177 | $10.18 |
Contact agent salary details
A contact agent's salary ranges from $21,000 a year at the 10th percentile to $36,000 at the 90th percentile.
What is a contact agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $36,000 | $3,000 | $17 |
| 75th Percentile | $32,000 | $2,667 | $15 |
| Average | $28,301 | $2,358 | $14 |
| 25th Percentile | $24,000 | $2,000 | $12 |
| 10th Percentile | $21,000 | $1,750 | $10 |
Highest paying contact agent jobs
The highest paying types of contact agents are center consultant, customer support specialist, and customer relations representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
| Service Representative | $33,692 | $2,808 | $16.20 | 210,671 |
| Customer Relations Representative | $38,632 | $3,219 | $18.57 | 235,295 |
| Call Center Representative | $31,549 | $2,629 | $15.17 | 133,579 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
Top companies hiring contact agents now:
Which companies pay contact agents the most?
Contact agent salaries at Idaho Central Credit Union and Epiq are the highest-paying according to our most recent salary estimates. In addition, the average contact agent salary at companies like PSECU and America First Credit Union are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Idaho Central Credit Union | $40,231 | $19.34 |
| 2 | Epiq | $35,130 | $16.89 |
| 3 | PSECU | $34,450 | $16.56 |
| 4 | America First Credit Union | $34,403 | $16.54 |
| 5 | NTUA | $33,916 | $16.31 |
| 6 | First Horizon Bank | $32,423 | $15.59 |
| 7 | Crawford & Company | $32,148 | $15.46 |
| 8 | Collins Community CU | $31,994 | $15.38 |
| 9 | DATCU | $31,933 | $15.35 |
| 10 | First City Credit Union | $31,396 | $15.09 |
| 11 | Cigna | $31,274 | $15.04 |
| 12 | OSF HealthCare | $30,922 | $14.87 |
| 13 | Planned Parenthood | $30,888 | $14.85 |
| 14 | RadNet | $30,651 | $14.74 |
| 15 | True Sky Credit Union | $30,523 | $14.67 |
| 16 | German American | $30,090 | $14.47 |
| 17 | HealthTrust | $29,905 | $14.38 |
| 18 | Carrington Mortgage Services, Mortgage Lending Division | $29,788 | $14.32 |
| 19 | Pharmaceutical Product Development | $29,724 | $14.29 |
| 20 | IKEA North America Services, LLC | $29,485 | $14.18 |
Wage gap by gender, race and education
Contact Agent salary by industry
The average contact agent salary varies across industries:
- The average contact agent salary in the finance industry is $33,208, the highest of any industry.
- The average contact agent salary in the finance industry is $29,362.
- Contact agents in the professional industry earn an average salary of $27,393, the lowest of any industry.
Highest paying industries for contact agents
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $33,208 | $15.97 |
| 2 | Health Care | $29,362 | $14.12 |
| 3 | Retail | $28,592 | $13.75 |
| 4 | Technology | $28,229 | $13.57 |
| 5 | Professional | $27,393 | $13.17 |
High paying contact agent jobs
Contact agent salary trends
The average contact agent salary has risen by $4,123 over the last ten years. In 2014, the average contact agent earned $24,178 annually, but today, they earn $28,301 a year. That works out to a 11% change in pay for contact agents over the last decade.
Compare contact agent salaries for cities or states with the national average over time.
Average contact agent salary over time
Compare contact agent salaries for individual cities or states with the national average.
Contact agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $28,300 | $13.61 | +3.1% |
| 2024 | $27,400 | $13.18 | +2.8% |
| 2023 | $26,700 | $12.82 | +2.5% |
| 2022 | $26,000 | $12.49 | +1.8% |
| 2021 | $25,500 | $12.27 | +1.8% |
Recently added contact agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Nbtbancorp | Contact Center Agent | Norwich, NY | 06/30/2025 | $36,523 |
| Epiq Systems | Contact Center Agent | Atlanta, GA | 06/28/2025 | $37,566 |
| VNS Health | Contact Center Agent I (Upstate NY Region) | New York, NY | 06/19/2025 | $35,479 |
| Air Academy | Contact Center Agent | Colorado Springs, CO | 06/19/2025 | $39,653 |
| NBT Bank | Contact Center Agent | Oneida, NY | 06/16/2025 | $36,523 |
| Chicago Lighthouse | Medical Contact Center Agent | Chicago, IL | 06/14/2025 | $38,610 |
| First National Bank Alaska | Customer Contact Agent | Anchorage, AK | 06/12/2025 | $47,479 |
| Adecco Us, Inc. | High Volume Contact Center Agent | Phoenix, AZ | 06/10/2025 | $37,566 |
| Navarro Group | Contact Center Agent | Corsicana, TX | 06/10/2025 | $24,853 |
| BSD Enterprises | Contact Center Agent | Wilmington, DE | 06/10/2025 | $37,566 |
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