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Customer agent salary
Average customer agent salary
$15.3
Understanding Customer Agent Salaries
The average salary for a Customer Agent is approximately $31,834 per year. This figure can fluctuate based on various factors, including geographic location, years of experience, and specific industry. In states with a higher cost of living or demand for customer service roles, salaries tend to be higher. For instance, major cities often offer more competitive compensation compared to rural areas.
Customer Agent Salary by Experience Level
Entry-level Customer Agents can expect lower salaries, while those with several years of experience can earn significantly more. For instance, experienced agents may earn upwards of $40,000 annually. Additionally, specialized roles such as customer service managers can command even higher salaries, reflecting the increased responsibility and expertise required.
Top Paying Locations
To maximize earning potential, consider working in states known for higher Customer Agent salaries. States like California and New York typically offer higher wages due to their larger job markets and living costs. Researching salary trends in specific cities can help you identify opportunities that align with your career goals.
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Where can a Customer Agent earn more?
Customer agent salaries by experience level
Average customer agent salary by state
The average customer agent salary in New York, Washington, and Montana are the highest in the U.S. The lowest average customer agent salary states are Arkansas, Oklahoma, and West Virginia.
- State view
- County view
Highest paying states for customer agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $37,113 | $17.84 |
| 2 | Minnesota | $37,095 | $17.83 |
| 3 | Arizona | $34,898 | $16.78 |
| 4 | Michigan | $33,799 | $16.25 |
| 5 | Maine | $32,455 | $15.60 |
| 6 | Vermont | $34,789 | $16.73 |
| 7 | North Dakota | $31,675 | $15.23 |
| 8 | New York | $38,799 | $18.65 |
| 9 | Rhode Island | $35,383 | $17.01 |
| 10 | Wisconsin | $33,476 | $16.09 |
| 11 | Washington | $37,502 | $18.03 |
| 12 | New Hampshire | $33,289 | $16.00 |
| 13 | Indiana | $32,390 | $15.57 |
| 14 | Massachusetts | $34,779 | $16.72 |
| 15 | Nevada | $32,113 | $15.44 |
| 16 | South Dakota | $30,978 | $14.89 |
| 17 | Illinois | $31,900 | $15.34 |
| 18 | Colorado | $33,804 | $16.25 |
| 19 | California | $36,231 | $17.42 |
| 20 | Hawaii | $37,073 | $17.82 |
| 21 | Wyoming | $29,882 | $14.37 |
| 22 | Pennsylvania | $31,672 | $15.23 |
| 23 | Oregon | $34,150 | $16.42 |
| 24 | New Jersey | $33,711 | $16.21 |
| 25 | Utah | $31,298 | $15.05 |
| 26 | Delaware | $31,144 | $14.97 |
| 27 | Ohio | $29,133 | $14.01 |
| 28 | Iowa | $28,469 | $13.69 |
| 29 | Idaho | $29,392 | $14.13 |
| 30 | Kentucky | $29,101 | $13.99 |
| 31 | District of Columbia | $34,379 | $16.53 |
| 32 | Alaska | $32,704 | $15.72 |
| 33 | Nebraska | $27,973 | $13.45 |
| 34 | Tennessee | $28,427 | $13.67 |
| 35 | Maryland | $31,955 | $15.36 |
| 36 | North Carolina | $28,955 | $13.92 |
| 37 | Connecticut | $30,500 | $14.66 |
| 38 | Missouri | $26,545 | $12.76 |
| 39 | Kansas | $26,051 | $12.52 |
| 40 | West Virginia | $24,912 | $11.98 |
| 41 | Texas | $28,707 | $13.80 |
| 42 | Florida | $26,943 | $12.95 |
| 43 | Louisiana | $25,787 | $12.40 |
| 44 | Mississippi | $24,327 | $11.70 |
| 45 | Georgia | $26,699 | $12.84 |
| 46 | South Carolina | $26,572 | $12.78 |
| 47 | Oklahoma | $25,080 | $12.06 |
| 48 | Arkansas | $25,381 | $12.20 |
| 49 | New Mexico | $24,667 | $11.86 |
| 50 | Alabama | $24,136 | $11.60 |
| 51 | Virginia | $26,141 | $12.57 |
Highest paying cities for customer agents
The highest-paying cities for customer agents are New York, NY, Los Angeles, CA, and Phoenix, AZ.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $38,693 | $18.60 |
| 2 | Los Angeles, CA | $35,922 | $17.27 |
| 3 | Phoenix, AZ | $34,920 | $16.79 |
| 4 | Washington, DC | $34,387 | $16.53 |
| 5 | Beaverton, OR | $34,157 | $16.42 |
| 6 | Boulder, CO | $33,921 | $16.31 |
| 7 | Detroit, MI | $33,828 | $16.26 |
| 8 | Milwaukee, WI | $33,409 | $16.06 |
| 9 | Indianapolis, IN | $32,289 | $15.52 |
| 10 | Rockford, IL | $32,032 | $15.40 |
| 11 | Salt Lake City, UT | $31,288 | $15.04 |
| 12 | Raleigh, NC | $29,081 | $13.98 |
| 13 | Gahanna, OH | $28,857 | $13.87 |
| 14 | San Antonio, TX | $28,824 | $13.86 |
| 15 | Rexburg, ID | $28,768 | $13.83 |
| 16 | Jackson, TN | $28,428 | $13.67 |
| 17 | Lincoln, NE | $27,938 | $13.43 |
| 18 | Jacksonville, FL | $27,000 | $12.98 |
| 19 | Atlanta, GA | $26,747 | $12.86 |
| 20 | Jonesboro, AR | $25,372 | $12.20 |
Customer agent salary details
A customer agent's salary ranges from $25,000 a year at the 10th percentile to $39,000 at the 90th percentile.
What is a customer agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $39,000 | $3,250 | $19 |
| 75th Percentile | $35,000 | $2,917 | $17 |
| Average | $31,834 | $2,653 | $15 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer agent jobs
The highest paying types of customer agents are customer service expert, customer service professional, and customer engagement specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Support Coordinator | $37,136 | $3,095 | $17.85 | 259,956 |
| Customer Service Advisor | $32,029 | $2,669 | $15.40 | 235,256 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
| Customer Care Professional | $34,566 | $2,881 | $16.62 | 279,249 |
Top companies hiring customer agents now:
Which companies pay customer agents the most?
Customer agent salaries at Speedway Motors and Freedom Mortgage are the highest-paying according to our most recent salary estimates. In addition, the average customer agent salary at companies like FedEx and Race Communications are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Speedway Motors | $36,642 | $17.62 |
| 2 | Freedom Mortgage | $35,420 | $17.03 |
| 3 | FedEx | $35,185 | $16.92 |
| 4 | Race Communications | $34,320 | $16.50 |
| 5 | CarMax | $34,184 | $16.43 |
| 6 | Tompkins Insurance | $33,779 | $16.24 |
| 7 | Amazon | $33,387 | $16.05 |
| 8 | Huntington Learning Center | $33,347 | $16.03 |
| 9 | Kaplan Early Learning | $33,166 | $15.95 |
| 10 | DHL | $32,732 | $15.74 |
| 11 | Boart Longyear Company Inc | $32,612 | $15.68 |
| 12 | Unicity International | $32,609 | $15.68 |
| 13 | K Health, Inc. | $32,609 | $15.68 |
| 14 | Prosper Group | $32,609 | $15.68 |
| 15 | Corestream | $32,583 | $15.66 |
| 16 | Vacasa | $32,566 | $15.66 |
| 17 | HyreCar | $32,519 | $15.63 |
| 18 | BrightView Landscape Development Inc | $32,510 | $15.63 |
| 19 | PetroChoice | $32,341 | $15.55 |
| 20 | Glacier Ban | $32,301 | $15.53 |
Wage gap by gender, race and education
Customer Agent salary by industry
The average customer agent salary varies across industries:
- The average customer agent salary in the technology industry is $32,547, the highest of any industry.
- The average customer agent salary in the finance industry is $31,974.
- Customer agents in the professional industry earn an average salary of $28,691, the lowest of any industry.
Highest paying industries for customer agents
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $32,547 | $15.65 |
| 2 | Transportation | $31,974 | $15.37 |
| 3 | Hospitality | $31,649 | $15.22 |
| 4 | Telecommunication | $31,421 | $15.11 |
| 5 | Government | $31,278 | $15.04 |
| 6 | Professional | $28,691 | $13.79 |
High paying customer agent jobs
Customer agent salary trends
The average customer agent salary has risen by $4,638 over the last ten years. In 2014, the average customer agent earned $27,196 annually, but today, they earn $31,834 a year. That works out to a 11% change in pay for customer agents over the last decade.
Compare customer agent salaries for cities or states with the national average over time.
Average customer agent salary over time
Compare customer agent salaries for individual cities or states with the national average.
Customer agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,800 | $15.30 | +3.1% |
| 2024 | $30,800 | $14.83 | +2.8% |
| 2023 | $30,000 | $14.42 | +2.5% |
| 2022 | $29,200 | $14.05 | +1.8% |
| 2021 | $28,700 | $13.80 | +1.8% |
Recently added customer agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Ait Worldwide Logistics | Domestic Customer Tracking Agent I | Palatine, IL | 06/29/2025 | $38,317 |
| Prosper Portland | Customer Experience Agent II | Phoenix, AZ | 06/29/2025 | $41,740 |
| Get It-Executive | Customer Success Agent-Remote | Milwaukee, WI | 06/29/2025 | $35,479 |
| Spring Venture Group | Customer Success Agent | Kansas City, MO | 06/29/2025 | $52,500 |
| Whatnot | Customer Experience Agent | Phoenix, AZ | 06/29/2025 | $50,171 |
| Avis Budget Group | Customer Return Agent Welcome | PTO + Rental Car Discounts | Kailua, HI | 06/26/2025 | $36,523 |
| Kelly Services | Customer Experience Agent | San Antonio, TX | 06/26/2025 | $45,914 |
| Manpowergroup | Customs Trade Agent | Jonesboro, AR | 06/26/2025 | $32,349 |
| WME Express | Robotic Vehicle Driver/Customer Agent | Eden Prairie, MN | 06/26/2025 | $54,262 |
| Safe Streets USA | Customer Experience Agent | Rexburg, ID | 06/25/2025 | $22,957 |
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