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Customer contact specialist salary
Average customer contact specialist salary
$35,056
Understanding the Customer Contact Specialist Salary
The average annual salary for a Customer Contact Specialist is approximately $35,056, translating to about $17 per hour. Salaries can vary significantly based on location, experience, and the specific industry. For instance, specialists in larger metropolitan areas often earn higher wages due to the cost of living and demand for skilled professionals.
Average Salary by Experience Level
Entry-level positions typically start lower, while those with several years of experience may command higher salaries. For example, specialists with over five years of experience may see salaries approaching $40,000 annually, showcasing the potential for growth in this field.
Top Paying States and Cities
To maximize earning potential, consider states like California, New York, and Texas, which consistently offer higher salaries for customer contact specialists. Cities such as Los Angeles, New York City, and Houston are known for competitive pay and abundant job opportunities.
Investing in relevant training and certifications can further enhance your marketability and salary prospects in this rewarding career path.
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Where can a Customer Contact Specialist earn more?
Customer contact specialist salaries by experience level
Average customer contact specialist salary by state
The average customer contact specialist salary in Massachusetts, New York, and California are the highest in the U.S. The lowest average customer contact specialist salary states are Kansas, Montana, and Kentucky.
- State view
- County view
Highest paying states for customer contact specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Illinois | $44,345 | $21.32 |
| 2 | Florida | $41,479 | $19.94 |
| 3 | Minnesota | $42,143 | $20.26 |
| 4 | Wisconsin | $43,163 | $20.75 |
| 5 | Massachusetts | $51,466 | $24.74 |
| 6 | Arizona | $38,977 | $18.74 |
| 7 | Rhode Island | $44,557 | $21.42 |
| 8 | New York | $47,402 | $22.79 |
| 9 | Vermont | $42,046 | $20.21 |
| 10 | South Carolina | $39,023 | $18.76 |
| 11 | Missouri | $38,145 | $18.34 |
| 12 | Alaska | $45,471 | $21.86 |
| 13 | California | $46,389 | $22.30 |
| 14 | North Dakota | $35,144 | $16.90 |
| 15 | Georgia | $39,203 | $18.85 |
| 16 | Iowa | $35,274 | $16.96 |
| 17 | Maine | $35,398 | $17.02 |
| 18 | District of Columbia | $47,729 | $22.95 |
| 19 | Ohio | $35,259 | $16.95 |
| 20 | Michigan | $35,363 | $17.00 |
| 21 | Tennessee | $35,004 | $16.83 |
| 22 | Delaware | $38,982 | $18.74 |
| 23 | Oregon | $40,436 | $19.44 |
| 24 | Wyoming | $34,367 | $16.52 |
| 25 | Indiana | $35,330 | $16.99 |
| 26 | New Hampshire | $37,428 | $17.99 |
| 27 | Nebraska | $34,251 | $16.47 |
| 28 | Pennsylvania | $36,128 | $17.37 |
| 29 | Texas | $36,484 | $17.54 |
| 30 | Connecticut | $37,683 | $18.12 |
| 31 | Louisiana | $33,634 | $16.17 |
| 32 | North Carolina | $34,209 | $16.45 |
| 33 | New Jersey | $37,748 | $18.15 |
| 34 | West Virginia | $30,872 | $14.84 |
| 35 | Nevada | $32,747 | $15.74 |
| 36 | Washington | $37,407 | $17.98 |
| 37 | Alabama | $33,242 | $15.98 |
| 38 | Oklahoma | $31,874 | $15.32 |
| 39 | Maryland | $36,369 | $17.49 |
| 40 | Hawaii | $36,660 | $17.63 |
| 41 | Utah | $32,902 | $15.82 |
| 42 | Colorado | $34,922 | $16.79 |
| 43 | Kentucky | $29,386 | $14.13 |
| 44 | Arkansas | $33,129 | $15.93 |
| 45 | Montana | $30,453 | $14.64 |
| 46 | Kansas | $30,636 | $14.73 |
| 47 | South Dakota | $28,553 | $13.73 |
| 48 | Idaho | $30,705 | $14.76 |
| 49 | Virginia | $33,707 | $16.21 |
| 50 | New Mexico | $28,883 | $13.89 |
| 51 | Mississippi | $25,565 | $12.29 |
Highest paying cities for customer contact specialists
The highest-paying cities for customer contact specialists are Quincy, MA, Washington, DC, and Centereach, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Quincy, MA | $51,547 | $24.78 |
| 2 | Washington, DC | $47,761 | $22.96 |
| 3 | Centereach, NY | $47,748 | $22.96 |
| 4 | Los Angeles, CA | $46,056 | $22.14 |
| 5 | Anchorage, AK | $45,771 | $22.01 |
| 6 | Chicago, IL | $44,586 | $21.44 |
| 7 | Appleton, WI | $43,899 | $21.11 |
| 8 | Roseville, MN | $42,168 | $20.27 |
| 9 | Miami, FL | $41,157 | $19.79 |
| 10 | Atlanta, GA | $39,166 | $18.83 |
| 11 | Columbia, SC | $38,997 | $18.75 |
| 12 | Scottsdale, AZ | $38,924 | $18.71 |
| 13 | Springfield, MO | $38,351 | $18.44 |
| 14 | Jersey City, NJ | $37,911 | $18.23 |
| 15 | Seattle, WA | $37,622 | $18.09 |
| 16 | El Paso, TX | $37,201 | $17.89 |
| 17 | Frederick, MD | $36,197 | $17.40 |
| 18 | Lansing, MI | $35,116 | $16.88 |
| 19 | Memphis, TN | $35,096 | $16.87 |
| 20 | Aurora, CO | $34,934 | $16.80 |
Customer contact specialist salary details
A customer contact specialist's salary ranges from $25,000 a year at the 10th percentile to $48,000 at the 90th percentile.
What is a customer contact specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $48,000 | $4,000 | $23 |
| 75th Percentile | $41,000 | $3,417 | $20 |
| Average | $35,056 | $2,921 | $17 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer contact specialist jobs
The highest paying types of customer contact specialists are service specialist, account specialist, and customer engagement specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Receptionist/Customer Service | $30,604 | $2,550 | $14.71 | 216,587 |
| Customer Relations Coordinator | $37,953 | $3,163 | $18.25 | 177,951 |
| Customer Services Coordinator | $35,520 | $2,960 | $17.08 | 246,525 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
Top companies hiring customer contact specialists now:
Which companies pay customer contact specialists the most?
Customer contact specialist salaries at Deloitte and PSEA are the highest-paying according to our most recent salary estimates. In addition, the average customer contact specialist salary at companies like Community First Credit Union and America's Best Closeouts, Inc are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Deloitte | $54,489 | $26.20 |
| 2 | PSEA | $39,247 | $18.87 |
| 3 | Community First Credit Union | $37,250 | $17.91 |
| 4 | America's Best Closeouts, Inc | $34,932 | $16.79 |
| 5 | CoStar Group | $34,827 | $16.74 |
| 6 | ReadyOne Industries | $34,789 | $16.73 |
| 7 | National Vision Administrators | $34,781 | $16.72 |
| 8 | Fifth Third Bank | $34,343 | $16.51 |
| 9 | Randstad North America, Inc. | $34,288 | $16.48 |
| 10 | Discover | $33,963 | $16.33 |
| 11 | Kelly Services | $33,353 | $16.04 |
| 12 | ManpowerGroup | $32,988 | $15.86 |
| 13 | Robert Half | $32,647 | $15.70 |
| 14 | ACNB Bank | $32,641 | $15.69 |
| 15 | Adecco | $32,424 | $15.59 |
| 16 | Cambridge Savings Bank | $32,001 | $15.39 |
| 17 | Frederick County Bank | $31,710 | $15.25 |
| 18 | Altra Federal Credit Union | $31,618 | $15.20 |
| 19 | Hudson Valley Credit Union | $31,467 | $15.13 |
| 20 | Alaska Communications | $30,899 | $14.86 |
Wage gap by gender, race and education
Customer contact specialist salary trends
The average customer contact specialist salary has risen by $5,107 over the last ten years. In 2014, the average customer contact specialist earned $29,949 annually, but today, they earn $35,056 a year. That works out to a 11% change in pay for customer contact specialists over the last decade.
Compare customer contact specialist salaries for cities or states with the national average over time.
Average customer contact specialist salary over time
Compare customer contact specialist salaries for individual cities or states with the national average.
Customer contact specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $35,100 | $16.85 | +3.1% |
| 2025 | $34,000 | $16.33 | +2.8% |
| 2024 | $33,000 | $15.88 | +2.5% |
| 2023 | $32,200 | $15.47 | +1.8% |
| 2022 | $31,600 | $15.19 | +1.8% |
Recently added customer contact specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Altra | Member Contact Specialist | Onalaska, WI | 06/27/2025 | $37,566 |
| Altra Federal Credit Union | Bilingual (Spanish) Member Contact Specialist, Tyler TX | Tyler, TX | 06/25/2025 | $37,566 |
| Advia Credit Union | Member Contact Specialist I | Kalamazoo, MI | 06/25/2025 | $40,383 |
| America's Best | Contact Lens Specialist-Bilingual | Lakewood, CO | 06/24/2025 | $30,908 |
| Advia Credit Union | Member Contact Specialist I | Elkhorn, WI | 06/19/2025 | $40,383 |
| Perdue, Brandon, Fielder, Collins and Mott L.L.P | Contact Specialist | Arlington, TX | 06/19/2025 | $33,392 |
| Principal Financial Group | Customer Experience Specialist 1-Dental Contact Center | Des Moines, IA | 06/17/2025 | $34,957 |
| Partnered Staffing | Contact Center Customer Service Inbound/Outbound | Woodridge, IL | 06/10/2025 | $22,957 |
| Upstart Services | Senior Customer Contact Specialist | Columbus, OH | 06/09/2025 | $53,177 |
| Perdue, Brandon, Fielder, Collins and Mott L.L.P | Contact Specialist | Arlington, TX | 05/06/2025 | $33,392 |
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