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Customer engagement specialist salary
Average customer engagement specialist salary
$41,014
Average Salary of Customer Engagement Specialists
The average salary for a Customer Engagement Specialist in the United States is $41,014 annually, equating to around $20 per hour. This figure can vary due to location, experience level, and industry sector. For instance, specialists with several years of experience may earn upwards of $50,000 per year, particularly in high-demand regions or specialized industries.
Factors Affecting Salary
Several key factors influence the salary of customer engagement specialists:
- Experience: Entry-level positions may start at around $30,000, while experienced professionals can earn significantly more.
- Location: Salaries differ by state, with positions in metropolitan areas typically offering higher pay.
- Industry: Certain industries, such as technology or finance, often provide more competitive salaries.
Where to Find High-Paying Positions
States like California and New York frequently offer the highest salaries for this role. Additionally, companies that prioritize customer experience often provide better compensation packages, including benefits and bonuses.
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Where can a Customer Engagement Specialist earn more?
Customer engagement specialist salaries by experience level
Customer engagement specialist salary estimates from across the web
Average customer engagement specialist salary by state
The highest-paying states for customer engagement specialists are Massachusetts, Washington, and California. The lowest average customer engagement specialist salary states are Kansas, Arkansas, and New Mexico.
- State view
- County view
Highest paying states for customer engagement specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $46,958 | $22.58 |
| 2 | Rhode Island | $53,207 | $25.58 |
| 3 | Maine | $43,994 | $21.15 |
| 4 | Iowa | $42,139 | $20.26 |
| 5 | Massachusetts | $60,729 | $29.20 |
| 6 | New Hampshire | $47,018 | $22.60 |
| 7 | District of Columbia | $63,818 | $30.68 |
| 8 | Michigan | $43,244 | $20.79 |
| 9 | Washington | $55,498 | $26.68 |
| 10 | Delaware | $48,348 | $23.24 |
| 11 | Kentucky | $40,740 | $19.59 |
| 12 | New York | $50,958 | $24.50 |
| 13 | Illinois | $44,284 | $21.29 |
| 14 | Wisconsin | $44,211 | $21.26 |
| 15 | New Jersey | $50,322 | $24.19 |
| 16 | Vermont | $47,562 | $22.87 |
| 17 | California | $53,516 | $25.73 |
| 18 | Pennsylvania | $43,693 | $21.01 |
| 19 | Minnesota | $42,066 | $20.22 |
| 20 | Florida | $42,210 | $20.29 |
| 21 | Oregon | $46,051 | $22.14 |
| 22 | Connecticut | $45,950 | $22.09 |
| 23 | North Dakota | $38,419 | $18.47 |
| 24 | Nevada | $39,652 | $19.06 |
| 25 | Arizona | $39,759 | $19.11 |
| 26 | Texas | $40,602 | $19.52 |
| 27 | Maryland | $47,039 | $22.61 |
| 28 | Hawaii | $48,095 | $23.12 |
| 29 | Wyoming | $37,839 | $18.19 |
| 30 | Tennessee | $38,308 | $18.42 |
| 31 | West Virginia | $36,096 | $17.35 |
| 32 | South Dakota | $39,823 | $19.15 |
| 33 | Idaho | $38,217 | $18.37 |
| 34 | North Carolina | $39,438 | $18.96 |
| 35 | Virginia | $43,392 | $20.86 |
| 36 | Ohio | $36,575 | $17.58 |
| 37 | Nebraska | $36,295 | $17.45 |
| 38 | Louisiana | $37,693 | $18.12 |
| 39 | Mississippi | $35,190 | $16.92 |
| 40 | Kansas | $35,667 | $17.15 |
| 41 | Indiana | $35,894 | $17.26 |
| 42 | Missouri | $37,004 | $17.79 |
| 43 | Alabama | $36,587 | $17.59 |
| 44 | South Carolina | $36,246 | $17.43 |
| 45 | New Mexico | $35,292 | $16.97 |
| 46 | Oklahoma | $34,410 | $16.54 |
| 47 | Georgia | $36,465 | $17.53 |
| 48 | Colorado | $37,339 | $17.95 |
| 49 | Arkansas | $35,487 | $17.06 |
| 50 | Alaska | $37,629 | $18.09 |
| 51 | Utah | $34,565 | $16.62 |
Highest paying cities for customer engagement specialists
The highest-paying cities for customer engagement specialists are Washington, DC, Boston, MA, and San Francisco, CA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $63,805 | $30.68 |
| 2 | Boston, MA | $60,629 | $29.15 |
| 3 | San Francisco, CA | $57,876 | $27.82 |
| 4 | Seattle, WA | $55,883 | $26.87 |
| 5 | New York, NY | $51,274 | $24.65 |
| 6 | Urban Honolulu, HI | $48,101 | $23.13 |
| 7 | Silver Spring, MD | $46,631 | $22.42 |
| 8 | Portland, OR | $45,826 | $22.03 |
| 9 | Chicago, IL | $44,503 | $21.40 |
| 10 | Franklin, WI | $44,319 | $21.31 |
| 11 | Detroit, MI | $43,471 | $20.90 |
| 12 | Richmond, VA | $43,075 | $20.71 |
| 13 | Fort Myers, FL | $42,568 | $20.47 |
| 14 | Saint Paul, MN | $42,109 | $20.24 |
| 15 | Des Moines, IA | $41,875 | $20.13 |
| 16 | Houston, TX | $40,993 | $19.71 |
| 17 | Pittsburgh, PA | $40,545 | $19.49 |
| 18 | Raleigh, NC | $39,851 | $19.16 |
| 19 | Phoenix, AZ | $39,822 | $19.15 |
| 20 | Las Vegas, NV | $39,344 | $18.92 |
Customer engagement specialist salary details
A customer engagement specialist's salary ranges from $25,000 a year at the 10th percentile to $64,000 at the 90th percentile.
What is a customer engagement specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $64,000 | $5,333 | $31 |
| 75th Percentile | $52,000 | $4,333 | $25 |
| Average | $41,014 | $3,418 | $20 |
| 25th Percentile | $32,000 | $2,667 | $15 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer engagement specialist jobs
The highest paying types of customer engagement specialists are customer relationship specialist, service specialist, and client specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Care Professional | $34,566 | $2,881 | $16.62 | 279,249 |
| Customer Advisor | $32,515 | $2,710 | $15.63 | 217,369 |
| Customer Service Agent | $29,598 | $2,466 | $14.23 | 219,115 |
| Customer Sales Representative | $38,744 | $3,229 | $18.63 | 303,801 |
| Customer Care Agent | $31,774 | $2,648 | $15.28 | 268,932 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
Top companies hiring customer engagement specialists now:
Which companies pay customer engagement specialists the most?
Customer engagement specialist salaries at NVIDIA and Microsoft are the highest-paying according to our most recent salary estimates. In addition, the average customer engagement specialist salary at companies like Boehringer Ingelheim and AstraZeneca are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | NVIDIA | $120,360 | $57.87 |
| 2 | Microsoft | $114,781 | $55.18 |
| 3 | Boehringer Ingelheim | $101,970 | $49.02 |
| 4 | AstraZeneca | $95,709 | $46.01 |
| 5 | Salesforce | $81,124 | $39.00 |
| 6 | Cadence Design Systems | $77,551 | $37.28 |
| 7 | Pegasystems | $76,767 | $36.91 |
| 8 | SAP | $72,176 | $34.70 |
| 9 | Red Hat | $68,468 | $32.92 |
| 10 | BMC Software | $62,152 | $29.88 |
| 11 | City of Austin | $56,797 | $27.31 |
| 12 | GPAC | $56,318 | $27.08 |
| 13 | Boston Public Schools | $55,485 | $26.68 |
| 14 | Wonderful College Prep Academy | $55,327 | $26.60 |
| 15 | Boston Medical Center | $54,904 | $26.40 |
| 16 | Oracle | $54,596 | $26.25 |
| 17 | Massachusetts General Hospital | $54,184 | $26.05 |
| 18 | HealthTrust | $54,021 | $25.97 |
| 19 | Texas Health Resources | $53,959 | $25.94 |
| 20 | Harvard University | $52,111 | $25.05 |
Wage gap by gender, race and education
Customer Engagement Specialist salary by industry
The average customer engagement specialist salary varies across industries:
- The average customer engagement specialist salary in the health care industry is $48,710, the highest of any industry.
- The average customer engagement specialist salary in the finance industry is $37,249.
- Customer engagement specialists in the technology industry earn an average salary of $33,247, the lowest of any industry.
Highest paying industries for customer engagement specialists
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Health Care | $48,710 | $23.42 |
| 2 | Media | $37,249 | $17.91 |
| 3 | Professional | $34,093 | $16.39 |
| 4 | Retail | $33,382 | $16.05 |
| 5 | Technology | $33,247 | $15.98 |
High paying customer engagement specialist jobs
Customer engagement specialist salary trends
The average customer engagement specialist salary has risen by $5,975 over the last ten years. In 2014, the average customer engagement specialist earned $35,039 annually, but today, they earn $41,014 a year. That works out to a 11% change in pay for customer engagement specialists over the last decade.
Compare customer engagement specialist salaries for cities or states with the national average over time.
Average customer engagement specialist salary over time
Compare customer engagement specialist salaries for individual cities or states with the national average.
Customer engagement specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $41,000 | $19.72 | +3.1% |
| 2025 | $39,700 | $19.10 | +2.8% |
| 2024 | $38,600 | $18.57 | +2.5% |
| 2023 | $37,600 | $18.10 | +1.8% |
| 2022 | $37,000 | $17.78 | +1.8% |
Recently added customer engagement specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Kitsap Mental Health Services | Adult Outpatient Engagement Specialist | Bremerton, WA | 06/29/2025 | $52,050 |
| Altar'd State | Guest Engagement Specialist | Knoxville, TN | 06/29/2025 | $41,740 |
| Pair | Bilingual Community Engagement Specialist (Remote Flexible, -Weekends) | Los Angeles, CA | 06/29/2025 | $45,914 |
| Product Connections | Engagement Specialist | Tucson, AZ | 06/29/2025 | $33,392 |
| Product Connections | Engagement Specialist | Saratoga Springs, UT | 06/29/2025 | $31,305 |
| Metropolitan Library Commission of Oklahoma County | Engagement Specialist II | Oklahoma City, OK | 06/28/2025 | $45,017 |
| Lumen | Customer Engagement Shrd Svcs Assoc III | Bismarck, ND | 06/28/2025 | $62,700 |
| Lumen | Customer Engagement Shrd Svcs Assoc III | Saint Paul, MN | 06/28/2025 | $62,700 |
| Lumen | Customer Engagement Shrd Svcs Assoc III | Hartford, CT | 06/28/2025 | $62,700 |
| Lumen | Customer Engagement Shrd Svcs Assoc III | Baton Rouge, LA | 06/28/2025 | $62,700 |
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