How much does a customer representative make?

The average customer representative salary in the United States is $37,351. Customer representative salaries typically range between $25,000 and $55,000 yearly. The average hourly rate for customer representatives is $17.96 per hour. Customer representative salary is impacted by location, education, and experience. Customer representatives earn the highest average salary in Hawaii.

Customer representative salary

Q: What state pays Customer Representatives the most?

Hawaii pays Customer Representatives the most in the United States, with an average salary of $57,369 per year, or $27.58 per hour.

Q: How do I know if I'm being paid fairly as a customer representative?

You know if you are being paid fairly as a customer representative if your pay is close to the average pay for the state you live in. For example, if you live in North Dakota you should be paid close to $55,994 per year.

Q: How much does a customer support person make?

A customer support person makes $34,710 a year. However, there is a considerable range in how much a customer service person can make, starting as low as $27,630 a year to as high as $43.980 a year. Factors such as location and company type all impact how much a customer support person can make.

Q: What are the highest-paying customer service jobs?

The highest-paying customer service jobs are in telecommunication, insurance, and manufacturing companies. Location is typically important to determining salary. The highest-paying states are Alaska, Washington, and Massachusetts.

Average customer representative salary

$37,351

$17.96 hourly rate

Entry-level customer representative salary

$25,000 yearly salary

Updated January 8, 2025

Average Customer Representative Salary

The average salary for a Customer Representative in the United States stands at $37,351 annually, which translates to about $18 per hour. Factors influencing this salary include geographical location, level of experience, and the specific industry sector. For instance, major metropolitan areas often offer higher wages due to increased demand for customer service roles.

Experience Level Impact

Entry-level representatives generally start with lower salaries, whereas seasoned professionals can earn significantly more, reflecting their expertise and value to employers. It’s essential for job seekers to consider these factors when evaluating their potential earnings in customer service roles.

Highest Paying States and Cities

Some of the highest-paying states for Customer Representatives include California, New York, and Texas, where salaries can exceed the national average. Additionally, cities like San Francisco and New York City are known for offering competitive pay due to the high cost of living and demand for skilled customer service professionals.

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Customer representative salary by:

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Where can a Customer Representative earn more?

Compare salary by location

72k

52k

32k

12k

Columbus, OH$57,427

Cheyenne, WY$42,344

Compare salary by company

92k

72k

52k

32k

12k

IBM$74,607

UPS$41,606

Customer representative salaries by experience level

Average customer representative salary by state

The highest-paying states for customer representatives are Hawaii, North Dakota, and Washington. The lowest average customer representative salary states are Virginia, Louisiana, and South Carolina.

State view
County view

Average salary:

Highest paying states for customer representatives

Rank	State	Avg. salary	Hourly rate
1	North Dakota	$55,994	$26.92
2	Idaho	$46,970	$22.58
3	Iowa	$43,979	$21.14
4	Alaska	$55,597	$26.73
5	Montana	$44,495	$21.39
6	Rhode Island	$47,444	$22.81
7	Washington	$55,826	$26.84
8	Minnesota	$47,302	$22.74
9	Wyoming	$43,105	$20.72
10	South Dakota	$43,012	$20.68
11	Delaware	$48,912	$23.52
12	Oregon	$49,527	$23.81
13	Arizona	$43,487	$20.91
14	Hawaii	$57,369	$27.58
15	New Hampshire	$44,628	$21.46
16	Alabama	$43,875	$21.09
17	Massachusetts	$46,530	$22.37
18	California	$49,629	$23.86
19	Illinois	$43,679	$21.00
20	New Jersey	$45,645	$21.94
21	Michigan	$41,885	$20.14
22	Ohio	$40,121	$19.29
23	Pennsylvania	$41,889	$20.14
24	Colorado	$44,436	$21.36
25	Nevada	$41,556	$19.98
26	District of Columbia	$48,842	$23.48
27	Wisconsin	$43,097	$20.72
28	Nebraska	$40,616	$19.53
29	Indiana	$40,276	$19.36
30	Missouri	$41,676	$20.04
31	Kansas	$40,312	$19.38
32	Connecticut	$43,904	$21.11
33	Kentucky	$39,003	$18.75
34	Utah	$41,867	$20.13
35	New York	$43,652	$20.99
36	Tennessee	$38,453	$18.49
37	Maryland	$44,241	$21.27
38	New Mexico	$39,481	$18.98
39	North Carolina	$40,173	$19.31
40	Oklahoma	$39,159	$18.83
41	Maine	$38,202	$18.37
42	Texas	$40,880	$19.65
43	Arkansas	$39,142	$18.82
44	Florida	$38,484	$18.50
45	Louisiana	$37,755	$18.15
46	Vermont	$39,962	$19.21
47	Mississippi	$35,884	$17.25
48	Georgia	$36,699	$17.64
49	South Carolina	$37,568	$18.06
50	West Virginia	$36,392	$17.50
51	Virginia	$37,852	$18.20

Top customer representative jobs near you

Highest paying cities for customer representatives

The highest-paying cities for customer representatives are Urban Honolulu, HI, Seattle, WA, and Sacramento, CA.

Rank	City	Avg. salary	Hourly rate
1	Urban Honolulu, HI	$57,427	$27.61
2	Seattle, WA	$56,099	$26.97
3	Sacramento, CA	$50,309	$24.19
4	Salem, OR	$49,622	$23.86
5	Washington, DC	$48,844	$23.48
6	Providence, RI	$47,446	$22.81
7	Saint Paul, MN	$47,318	$22.75
8	Boston, MA	$46,470	$22.34
9	Helena, MT	$44,654	$21.47
10	Concord, NH	$44,546	$21.42
11	Denver, CO	$44,462	$21.38
12	Columbia, MD	$44,256	$21.28
13	Hartford, CT	$43,957	$21.13
14	Des Moines, IA	$43,918	$21.11
15	Chicago, IL	$43,826	$21.07
16	Albany, NY	$43,754	$21.04
17	Phoenix, AZ	$43,541	$20.93
18	Madison, WI	$42,955	$20.65
19	Reno, NV	$42,382	$20.38
20	Cheyenne, WY	$42,344	$20.36

Customer representative salary details

A customer representative's salary ranges from $25,000 a year at the 10th percentile to $55,000 at the 90th percentile.

Average customer representative salary graph, trends, and summary

What is a customer representative's salary?

Percentile	Annual salary	Monthly salary	Hourly rate
90th Percentile	$55,000	$4,583	$26
75th Percentile	$45,000	$3,750	$22
Average	$37,351	$3,113	$18
25th Percentile	$30,000	$2,500	$14
10th Percentile	$25,000	$2,083	$12

Highest paying customer representative jobs

The highest paying types of customer representatives are customer service expert, client representative, and customer sales representative.

Job title	Annual salary	Monthly salary	Hourly rate	Job openings
Customer Service Trainer	$32,452	$2,704	$15.60	235,862
Customer Service Expert	$99,957	$8,330	$48.06	221,140
Customer Care Professional	$34,566	$2,881	$16.62	279,249
Customer Agent	$31,834	$2,653	$15.30	211,832
Customer Service Agent	$29,598	$2,466	$14.23	219,115
International Customer Service Representative	$31,752	$2,646	$15.27	185,293

Top companies hiring customer representatives now:

Which companies pay customer representatives the most?

Customer representative salaries at IBM and Google are the highest-paying according to our most recent salary estimates. In addition, the average customer representative salary at companies like RAND and Pearson are highly competitive.

Rank	Company	Average salary	Hourly rate
1	IBM	$74,607	$35.87
2	Google	$61,088	$29.37
3	RAND	$56,087	$26.96
4	Pearson	$53,682	$25.81
5	Merck	$52,804	$25.39
6	Verint	$51,560	$24.79
7	Higher Education Services	$49,288	$23.70
8	Community First Credit Union	$45,758	$22.00
9	NOV	$44,735	$21.51
10	First National Bank of Hutchinson	$44,533	$21.41
11	Vista Outdoor	$44,518	$21.40
12	Robinhood	$44,117	$21.21
13	Xactly	$42,909	$20.63
14	Protect My Car	$42,821	$20.59
15	Applied Industrial Technologies	$42,813	$20.58
16	Uline	$42,601	$20.48
17	STG International	$42,495	$20.43
18	Ball	$42,332	$20.35
19	Boundless	$42,071	$20.23
20	UPS	$41,606	$20.00

Wage gap by gender, race and education

$41,000$40,400$39,800$39,200$38,600$38,000

MaleFemale

Customer Representative salary by industry

The average customer representative salary varies across industries:

The average customer representative salary in the transportation industry is $35,783, the highest of any industry.
The average customer representative salary in the finance industry is $35,251.
Customer representatives in the professional industry earn an average salary of $29,455, the lowest of any industry.

Highest paying industries for customer representatives

Rank	Industry	Average salary	Hourly rate
1	Transportation	$35,783	$17.20
2	Insurance	$35,251	$16.95
3	Telecommunication	$35,055	$16.85
4	Finance	$34,631	$16.65
5	Manufacturing	$33,954	$16.32
6	Technology	$33,496	$16.10
7	Retail	$32,376	$15.57
8	Hospitality	$31,809	$15.29
9	Professional	$29,455	$14.16

High paying customer representative jobs

Customer representative salary trends

The average customer representative salary has risen by $5,442 over the last ten years. In 2014, the average customer representative earned $31,909 annually, but today, they earn $37,351 a year. That works out to a 11% change in pay for customer representatives over the last decade.

Compare customer representative salaries for cities or states with the national average over time.

Average customer representative salary over time

Compare customer representative salaries for individual cities or states with the national average.

Customer representative salary by year

Year	Avg. salary	Hourly rate	% Change
2025	$37,400	$17.96	+3.1%
2024	$36,200	$17.40	+2.8%
2023	$35,200	$16.91	+2.5%
2022	$34,300	$16.48	+1.8%
2021	$33,700	$16.19	+1.8%

Recently added customer representative salaries

Company	Job	Location	Date added	Salary
Crowdstrike	Customer Development Representative, Enterprise Strategics	Austin, TX	06/30/2025	$43,827
Consumer Cellular	Virtual Customer Representative	Louisville, KY	06/29/2025	$33,392
Consumer Cellular	Virtual Customer Representative-Phoenix Valley	Pine, AZ	06/29/2025	$33,392
Ingram Micro	Customer Experience Representative	Greer, SC	06/29/2025	$47,300
Ingram Micro	Customer Experience Representative	Scottsdale, AZ	06/29/2025	$47,300
Ingram Micro	Customer Experience Representative	Irvine, CA	06/29/2025	$47,300
State of Maine	Customer Representative Associate II-Hs	Augusta, ME	06/29/2025	$36,105
Weeds Inc.	Customer Outreach Representative	Belgrade, MT	06/29/2025	$41,740
Get It-Healthcare	Healthcare Customer Representative-Remote \| WFH	Albuquerque, NM	06/29/2025	$41,740
Get It-Executive	Customer Experience Representative-(Hybrid)-Remote \| WFH	Berlin, VT	06/29/2025	$33,392

Customer representative salary FAQs

What state pays Customer Representatives the most?

How do I know if I'm being paid fairly as a customer representative?

How much does a customer support person make?

What are the highest-paying customer service jobs?

Have more questions? See all answers to common office and administrative questions.

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Updated January 8, 2025

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