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Customer service advocate salary
Average customer service advocate salary
$15.87
Average Customer Service Advocate Salary
The average salary for a Customer Service Advocate is approximately $33,000 per year, or about $16 per hour. This figure can fluctuate based on various factors including location, experience, and specific industry.
How Much Does a Customer Service Advocate Make?
Customer Service Advocates play a crucial role in maintaining customer satisfaction and resolving issues. Salaries typically start at around $30,000 for entry-level positions and can increase significantly with experience and skill development.
Where Can a Customer Service Advocate Earn More?
Factors such as geographic location greatly influence earnings. States with higher costs of living, such as California and New York, often offer higher salaries. In addition, cities like San Francisco and New York City are known for competitive pay rates for this role. Pursuing additional skills or certifications can further enhance salary potential.
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Where can a Customer Service Advocate earn more?
Customer service advocate salaries by experience level
Average customer service advocate salary by state
The average customer service advocate salary in Alaska, Massachusetts, and Maryland are the highest in the U.S. The lowest average customer service advocate salary states are Mississippi, South Carolina, and Oklahoma.
- State view
- County view
Highest paying states for customer service advocates
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wyoming | $38,971 | $18.74 |
| 2 | Maine | $35,715 | $17.17 |
| 3 | Minnesota | $38,293 | $18.41 |
| 4 | New Hampshire | $35,911 | $17.26 |
| 5 | Massachusetts | $41,147 | $19.78 |
| 6 | Wisconsin | $35,889 | $17.25 |
| 7 | Vermont | $37,838 | $18.19 |
| 8 | Alaska | $47,178 | $22.68 |
| 9 | Montana | $37,518 | $18.04 |
| 10 | Iowa | $35,460 | $17.05 |
| 11 | Washington | $39,316 | $18.90 |
| 12 | Ohio | $33,538 | $16.12 |
| 13 | Illinois | $35,701 | $17.16 |
| 14 | North Dakota | $36,114 | $17.36 |
| 15 | Connecticut | $36,017 | $17.32 |
| 16 | Maryland | $39,485 | $18.98 |
| 17 | Nebraska | $35,916 | $17.27 |
| 18 | Arizona | $33,172 | $15.95 |
| 19 | Texas | $33,584 | $16.15 |
| 20 | New Mexico | $33,382 | $16.05 |
| 21 | Tennessee | $32,595 | $15.67 |
| 22 | New York | $36,341 | $17.47 |
| 23 | Arkansas | $34,304 | $16.49 |
| 24 | Michigan | $32,563 | $15.66 |
| 25 | Indiana | $32,530 | $15.64 |
| 26 | New Jersey | $34,916 | $16.79 |
| 27 | Kentucky | $32,128 | $15.45 |
| 28 | Kansas | $34,092 | $16.39 |
| 29 | Pennsylvania | $33,435 | $16.07 |
| 30 | Delaware | $34,005 | $16.35 |
| 31 | California | $36,367 | $17.48 |
| 32 | North Carolina | $32,200 | $15.48 |
| 33 | District of Columbia | $36,916 | $17.75 |
| 34 | Oregon | $34,769 | $16.72 |
| 35 | Nevada | $31,990 | $15.38 |
| 36 | Colorado | $33,340 | $16.03 |
| 37 | Rhode Island | $32,673 | $15.71 |
| 38 | Florida | $31,339 | $15.07 |
| 39 | Missouri | $32,696 | $15.72 |
| 40 | Utah | $31,919 | $15.35 |
| 41 | Hawaii | $34,738 | $16.70 |
| 42 | Mississippi | $29,791 | $14.32 |
| 43 | Georgia | $31,775 | $15.28 |
| 44 | Louisiana | $28,842 | $13.87 |
| 45 | South Carolina | $29,647 | $14.25 |
| 46 | Idaho | $31,476 | $15.13 |
| 47 | Oklahoma | $28,874 | $13.88 |
| 48 | South Dakota | $30,337 | $14.59 |
| 49 | Virginia | $31,004 | $14.91 |
| 50 | West Virginia | $28,485 | $13.69 |
| 51 | Alabama | $27,266 | $13.11 |
Highest paying cities for customer service advocates
The highest-paying cities for customer service advocates are Danvers, MA, Seattle, WA, and Minneapolis, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Danvers, MA | $41,293 | $19.85 |
| 2 | Seattle, WA | $39,391 | $18.94 |
| 3 | Minneapolis, MN | $38,280 | $18.40 |
| 4 | Cheektowaga, NY | $36,516 | $17.56 |
| 5 | Hartford, CT | $36,242 | $17.42 |
| 6 | Los Angeles, CA | $36,213 | $17.41 |
| 7 | Omaha, NE | $35,943 | $17.28 |
| 8 | San Antonio, TX | $33,732 | $16.22 |
| 9 | Columbus, OH | $33,350 | $16.03 |
| 10 | Denver, CO | $33,329 | $16.02 |
| 11 | Albuquerque, NM | $33,322 | $16.02 |
| 12 | Chandler, AZ | $33,153 | $15.94 |
| 13 | Pittsburgh, PA | $33,120 | $15.92 |
| 14 | Kansas City, MO | $32,749 | $15.74 |
| 15 | Detroit, MI | $32,572 | $15.66 |
| 16 | Memphis, TN | $32,559 | $15.65 |
| 17 | Jeffersonville, IN | $32,195 | $15.48 |
| 18 | Charlotte, NC | $32,112 | $15.44 |
| 19 | Salt Lake City, UT | $31,965 | $15.37 |
| 20 | Las Vegas, NV | $31,857 | $15.32 |
Customer Service Advocates are the most in-demand in these five cities:
Customer service advocate salary details
A customer service advocate's salary ranges from $27,000 a year at the 10th percentile to $39,000 at the 90th percentile.
What is a customer service advocate's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $39,000 | $3,250 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $33,000 | $2,750 | $16 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying customer service advocate jobs
The highest paying types of customer service advocates are customer service expert, customer service executive, and customer service professional.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Service And Billing | $32,444 | $2,704 | $15.60 | 205,689 |
| Customer Service Technician | $36,757 | $3,063 | $17.67 | 282,953 |
| Customer Service Liaison | $36,143 | $3,012 | $17.38 | 206,705 |
Top companies hiring customer service advocates now:
Which companies pay customer service advocates the most?
Customer service advocate salaries at Committee for Public Counsel Services and Baker Hughes are the highest-paying according to our most recent salary estimates. In addition, the average customer service advocate salary at companies like Bassett Furniture Industries and Catholic Community Services of Utah are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Committee for Public Counsel Services | $45,059 | $21.66 |
| 2 | Baker Hughes | $39,949 | $19.21 |
| 3 | Bassett Furniture Industries | $38,209 | $18.37 |
| 4 | Catholic Community Services of Utah | $38,132 | $18.33 |
| 5 | New York Life Insurance | $37,959 | $18.25 |
| 6 | PerkinElmer | $37,942 | $18.24 |
| 7 | Bausch + Lomb | $37,048 | $17.81 |
| 8 | ADA-ES | $36,435 | $17.52 |
| 9 | Volunteers of America, Utah | $36,432 | $17.52 |
| 10 | Johnson Controls | $36,203 | $17.41 |
| 11 | Global Payments | $36,110 | $17.36 |
| 12 | Nelnet | $36,074 | $17.34 |
| 13 | TechLink Services | $35,952 | $17.28 |
| 14 | Catholic Community Services of Lane County | $35,720 | $17.17 |
| 15 | Safelite AutoGlass | $35,600 | $17.12 |
| 16 | UMiami Health System | $35,342 | $16.99 |
| 17 | Uline | $35,265 | $16.95 |
| 18 | AAA Life Insurance | $35,144 | $16.90 |
| 19 | Aetna | $35,091 | $16.87 |
| 20 | Marietta Drapery | $35,006 | $16.83 |
Wage gap by gender, race and education
Customer Service Advocate salary by industry
The average customer service advocate salary varies across industries:
- The average customer service advocate salary in the insurance industry is $34,532, the highest of any industry.
- The average customer service advocate salary in the finance industry is $34,055.
- Customer service advocates in the professional industry earn an average salary of $30,727, the lowest of any industry.
Highest paying industries for customer service advocates
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $34,532 | $16.60 |
| 2 | Health Care | $34,055 | $16.37 |
| 3 | Technology | $32,405 | $15.58 |
| 4 | Professional | $30,727 | $14.77 |
High paying customer service advocate jobs
Customer service advocate salary trends
The average customer service advocate salary has risen by $4,807 over the last ten years. In 2014, the average customer service advocate earned $28,193 annually, but today, they earn $33,000 a year. That works out to a 11% change in pay for customer service advocates over the last decade.
Compare customer service advocate salaries for cities or states with the national average over time.
Average customer service advocate salary over time
Compare customer service advocate salaries for individual cities or states with the national average.
Customer service advocate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,000 | $15.87 | +3.1% |
| 2024 | $32,000 | $15.37 | +2.8% |
| 2023 | $31,100 | $14.94 | +2.5% |
| 2022 | $30,300 | $14.56 | +1.8% |
| 2021 | $29,700 | $14.30 | +1.8% |
Recently added customer service advocate salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Discover Financial Services | Credit Card Customer Service | Chicago, IL | 06/30/2025 | $37,566 |
| Carvana | Customer Service Delivery Advocate | Kansas City, MO | 06/29/2025 | $37,566 |
| Carvana | Customer Service Delivery Advocate | Shreveport, LA | 06/29/2025 | $35,479 |
| Carvana | Customer Service Delivery Advocate | Plainfield, IN | 06/29/2025 | $39,653 |
| Carvana | Customer Service Delivery Advocate | Raleigh, NC | 06/29/2025 | $35,479 |
| Carvana | Customer Service Delivery Advocate | Buffalo, NY | 06/29/2025 | $39,653 |
| Carvana | Customer Service Delivery Advocate | Louisville, KY | 06/29/2025 | $39,653 |
| Carvana | Customer Service Delivery Advocate | Virginia Beach, VA | 06/29/2025 | $37,566 |
| Carvana | Customer Service Delivery Advocate | Knoxville, TN | 06/29/2025 | $37,566 |
| Carvana | Customer Service Delivery Advocate | Columbus, GA | 06/29/2025 | $35,479 |
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