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Customer Service Agent salary
Average customer service agent salary
$14.23
How much does a customer service agent make?
The average customer service agent salary in the United States is $29,598. Customer service agent salaries typically range between $23,000 and $37,000 yearly. The average hourly rate for customer service agents is $14.23 per hour.
Customer service agent salary is impacted by location, education, and experience. Customer service agents earn the highest average salary in Alaska.
Where can a Customer Service Agent earn more?
Customer Service Agent
Customer Service Agent salary estimates from across the web
Average customer service agent salary by state
The highest-paying states for customer service agents are Alaska, Hawaii, and Massachusetts. The lowest average customer service agent salary states are Alabama, Oklahoma, and Georgia.
- State View
- County View
Highest paying states for customer service agents
| Rank | State | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | Maine | $31,736 | $15.26 |
| 2 | Wisconsin | $30,592 | $14.71 |
| 3 | North Dakota | $29,573 | $14.22 |
| 4 | Minnesota | $32,570 | $15.66 |
| 5 | Alaska | $35,949 | $17.28 |
| 6 | Wyoming | $28,713 | $13.80 |
| 7 | Connecticut | $33,025 | $15.88 |
| 8 | New Hampshire | $31,513 | $15.15 |
| 9 | Massachusetts | $34,055 | $16.37 |
| 10 | Vermont | $31,393 | $15.09 |
| 11 | Delaware | $30,634 | $14.73 |
| 12 | New Jersey | $32,798 | $15.77 |
| 13 | Washington | $32,995 | $15.86 |
| 14 | Illinois | $29,792 | $14.32 |
| 15 | Arizona | $28,464 | $13.68 |
| 16 | Iowa | $27,743 | $13.34 |
| 17 | Michigan | $29,133 | $14.01 |
| 18 | Rhode Island | $30,216 | $14.53 |
| 19 | Hawaii | $34,707 | $16.69 |
| 20 | Ohio | $27,647 | $13.29 |
| 21 | Colorado | $30,012 | $14.43 |
| 22 | New York | $32,198 | $15.48 |
| 23 | Montana | $26,953 | $12.96 |
| 24 | California | $32,420 | $15.59 |
| 25 | Idaho | $26,838 | $12.90 |
| 26 | Kentucky | $26,175 | $12.58 |
| 27 | Indiana | $26,641 | $12.81 |
| 28 | Missouri | $27,344 | $13.15 |
| 29 | Oregon | $29,850 | $14.35 |
| 30 | South Dakota | $26,403 | $12.69 |
| 31 | District of Columbia | $31,969 | $15.37 |
| 32 | Utah | $27,039 | $13.00 |
| 33 | Nebraska | $26,513 | $12.75 |
| 34 | Texas | $26,964 | $12.96 |
| 35 | Nevada | $26,791 | $12.88 |
| 36 | Tennessee | $25,230 | $12.13 |
| 37 | West Virginia | $24,063 | $11.57 |
| 38 | Pennsylvania | $26,461 | $12.72 |
| 39 | Florida | $24,377 | $11.72 |
| 40 | Maryland | $29,055 | $13.97 |
| 41 | Alabama | $23,829 | $11.46 |
| 42 | Kansas | $24,278 | $11.67 |
| 43 | Oklahoma | $23,536 | $11.32 |
| 44 | Arkansas | $23,986 | $11.53 |
| 45 | North Carolina | $25,262 | $12.15 |
| 46 | South Carolina | $24,153 | $11.61 |
| 47 | Louisiana | $22,291 | $10.72 |
| 48 | Mississippi | $21,196 | $10.19 |
| 49 | Georgia | $23,518 | $11.31 |
| 50 | Virginia | $24,573 | $11.81 |
| 51 | New Mexico | $22,514 | $10.82 |
Highest paying cities for customer service agents
The highest-paying cities for customer service agents are Boston, MA, San Francisco, CA, and SeaTac, WA.
| Rank | City | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | Boston, MA | $34,109 | $16.40 |
| 2 | San Francisco, CA | $33,509 | $16.11 |
| 3 | SeaTac, WA | $33,198 | $15.96 |
| 4 | Saint Paul, MN | $32,608 | $15.68 |
| 5 | New York, NY | $32,117 | $15.44 |
| 6 | Portland, ME | $31,782 | $15.28 |
| 7 | Medford, OR | $30,100 | $14.47 |
| 8 | Denver, CO | $30,038 | $14.44 |
| 9 | Chicago, IL | $29,860 | $14.36 |
| 10 | Phoenix, AZ | $28,546 | $13.72 |
| 11 | Des Moines, IA | $27,623 | $13.28 |
| 12 | Reno, NV | $27,490 | $13.22 |
| 13 | Kansas City, MO | $27,432 | $13.19 |
| 14 | Columbus, OH | $27,264 | $13.11 |
| 15 | San Antonio, TX | $27,045 | $13.00 |
| 16 | Salt Lake City, UT | $26,991 | $12.98 |
| 17 | Billings, MT | $26,750 | $12.86 |
| 18 | Omaha, NE | $26,569 | $12.77 |
| 19 | Indianapolis, IN | $26,534 | $12.76 |
| 20 | Pittsburgh, PA | $25,695 | $12.35 |
Customer Service Agents are the most in-demand in these five cities:
Customer Service Agent salary details
A customer service agent's salary ranges from $23,000 a year at the 10th percentile to $37,000 at the 90th percentile.
What is a customer service agent's salary?
| Percentile | Annual Salary | Monthly Salary | Hourly Rate |
|---|---|---|---|
| 90th Percentile | $37,000 | $3,083 | $18 |
| 75th Percentile | $33,000 | $2,750 | $16 |
| Average | $29,598 | $2,467 | $14 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying customer service agent jobs
The highest paying types of customer service agents are customer service expert, customer service professional, and customer service consultant.
| Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Service Agent | $29,769 | $2,481 | $14.31 | 218,795 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
Top companies hiring customer service agents now:
Which companies pay customer service agents the most?
Customer service agent salaries at Uline and H.B. Fuller are the highest-paying according to our most recent salary estimates. In addition, the average customer service agent salary at companies like USAA and GEICO are highly competitive.
| Rank | Company | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | Uline | $38,924 | $18.71 |
| 2 | H.B. Fuller | $38,533 | $18.53 |
| 3 | USAA | $38,384 | $18.45 |
| 4 | GEICO | $37,968 | $18.25 |
| 5 | Mountain America Credit Union | $37,109 | $17.84 |
| 6 | Spectrum | $37,092 | $17.83 |
| 7 | CounterPath | $36,953 | $17.77 |
| 8 | Ecolab | $36,525 | $17.56 |
| 9 | Farmers Insurance | $36,334 | $17.47 |
| 10 | Ewing Irrigation & Landscape Supply | $36,248 | $17.43 |
| 11 | Lippert Components | $36,159 | $17.38 |
| 12 | United Service Technologies | $36,089 | $17.35 |
| 13 | CenterPoint Energy | $36,027 | $17.32 |
| 14 | ConocoPhillips | $35,870 | $17.25 |
| 15 | UniFirst | $35,165 | $16.91 |
| 16 | Cognizant | $35,149 | $16.90 |
| 17 | Medline | $34,952 | $16.80 |
| 18 | UPS | $34,930 | $16.79 |
| 19 | Chewy | $34,891 | $16.77 |
| 20 | Solcius | $34,799 | $16.73 |
Wage gap by gender, race and education
Customer Service Agent salary trends
The average customer service agent salary has risen by $4,312 over the last ten years. In 2014, the average customer service agent earned $25,286 annually, but today, they earn $29,598 a year. That works out to a 11% change in pay for customer service agents over the last decade.
Compare customer service agent salaries for cities or states with the national average over time.
Average customer service agent salary over time
Compare customer service agent salaries for individual cities or states with the national average.
Customer Service Agent salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $29,600 | $14.23 | +3.1% |
| 2024 | $28,700 | $13.78 | +2.8% |
| 2023 | $27,900 | $13.40 | +2.5% |
| 2022 | $27,200 | $13.06 | +1.8% |
| 2021 | $26,700 | $12.83 | +1.8% |
Recently added customer service agent salaries
| Company | Job | Location | Date Added | Salary |
|---|---|---|---|---|
| Alaska Airlines | Ramp & Customer Service Agent | Missoula, MT | 12/17/2024 | $33,392 |
| George Mason University | Customer Service Agent | Manassas, VA | 12/17/2024 | $29,218 |
| Forward Air Services | Customer Service Agent, Operations | Union City, CA | 12/16/2024 | $48,001 |
| Kintetsu World Express (U.S.A.), Inc. | Customer Service Agent | Inglewood, CA | 12/16/2024 | $50,000 |
| Envoy Air Inc. | Airport Agent-Customer Service | Grand Rapids, MI | 12/16/2024 | $33,997 |
| Sixt Usa | Customer Service Agent | Dallas, TX | 12/16/2024 | $35,479 |
| Sixt Usa | Customer Service Agent | Phoenix, AZ | 12/16/2024 | $40,175 |
| Sixt Usa | Customer Service Agent | Las Vegas, NV | 12/16/2024 | $37,566 |
| Alaskaair | Ramp & Customer Service Agent | Santa Rosa, CA | 12/16/2024 | $39,277 |
| Alaskaair | Customer Service Agent | Cordova, AK | 12/16/2024 | $59,438 |
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