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Customer service analyst salary
Average customer service analyst salary
$45,169
Average Customer Service Analyst Salary
The average Customer Service Analyst salary in the United States is $45,169 per year, with significant variations depending on factors like location, experience, and industry. For instance, analysts in sectors such as finance and healthcare often command higher salaries due to the specialized nature of their roles.
Highest Paying States for Customer Service Analysts
In terms of location, states such as California, New York, and Texas offer competitive salaries for customer service analysts. For example, analysts in California earn an average of approximately $51,000, reflecting the state's higher cost of living and demand for skilled professionals.
Factors Influencing Salary
Experience plays a significant role in salary determination. Entry-level positions typically start at around $35,000, while seasoned analysts with several years of experience can make upwards of $60,000. To further enhance your earning potential, consider pursuing relevant certifications or specializing in customer experience analytics.
Explore Opportunities
For those interested in this career path, Zippia provides resources to explore job openings, salary insights, and career advancement tips. Whether you're just starting out or looking to transition into a higher-paying role, understanding salary expectations is key to making informed career choices.
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Where can a Customer Service Analyst earn more?
Customer service analyst salary estimates from across the web
Average customer service analyst salary by state
The highest-paying states for customer service analysts are New York, New Jersey, and Maryland. The lowest average customer service analyst salary states are Florida, Utah, and Mississippi.
- State view
- County view
Highest paying states for customer service analysts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Jersey | $74,534 | $35.83 |
| 2 | Delaware | $66,586 | $32.01 |
| 3 | New Hampshire | $59,150 | $28.44 |
| 4 | New York | $74,582 | $35.86 |
| 5 | Vermont | $59,440 | $28.58 |
| 6 | Rhode Island | $62,673 | $30.13 |
| 7 | Maine | $51,514 | $24.77 |
| 8 | Kentucky | $50,467 | $24.26 |
| 9 | Pennsylvania | $68,684 | $33.02 |
| 10 | Maryland | $71,820 | $34.53 |
| 11 | Massachusetts | $69,879 | $33.60 |
| 12 | Michigan | $52,306 | $25.15 |
| 13 | Connecticut | $62,576 | $30.08 |
| 14 | Ohio | $49,355 | $23.73 |
| 15 | Illinois | $56,352 | $27.09 |
| 16 | Indiana | $50,267 | $24.17 |
| 17 | Wisconsin | $50,088 | $24.08 |
| 18 | North Carolina | $47,476 | $22.82 |
| 19 | District of Columbia | $66,369 | $31.91 |
| 20 | Virginia | $56,490 | $27.16 |
| 21 | Nevada | $45,869 | $22.05 |
| 22 | South Carolina | $43,362 | $20.85 |
| 23 | Texas | $42,919 | $20.63 |
| 24 | Minnesota | $46,652 | $22.43 |
| 25 | West Virginia | $47,344 | $22.76 |
| 26 | California | $55,030 | $26.46 |
| 27 | Arizona | $39,739 | $19.11 |
| 28 | Louisiana | $38,966 | $18.73 |
| 29 | Tennessee | $39,534 | $19.01 |
| 30 | North Dakota | $45,555 | $21.90 |
| 31 | Alabama | $39,032 | $18.77 |
| 32 | Washington | $46,604 | $22.41 |
| 33 | Missouri | $40,530 | $19.49 |
| 34 | Oklahoma | $37,494 | $18.03 |
| 35 | Iowa | $38,743 | $18.63 |
| 36 | Florida | $33,677 | $16.19 |
| 37 | Mississippi | $32,440 | $15.60 |
| 38 | Colorado | $39,076 | $18.79 |
| 39 | Oregon | $41,114 | $19.77 |
| 40 | Kansas | $38,315 | $18.42 |
| 41 | Montana | $34,755 | $16.71 |
| 42 | New Mexico | $33,734 | $16.22 |
| 43 | Georgia | $35,019 | $16.84 |
| 44 | Arkansas | $34,927 | $16.79 |
| 45 | Wyoming | $32,205 | $15.48 |
| 46 | Hawaii | $35,933 | $17.28 |
| 47 | Utah | $33,422 | $16.07 |
| 48 | Idaho | $31,989 | $15.38 |
| 49 | South Dakota | $34,782 | $16.72 |
| 50 | Nebraska | $33,924 | $16.31 |
| 51 | Alaska | $31,787 | $15.28 |
Highest paying cities for customer service analysts
The highest-paying cities for customer service analysts are New York, NY, Jersey City, NJ, and Columbia, MD.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $74,856 | $35.99 |
| 2 | Jersey City, NJ | $74,719 | $35.92 |
| 3 | Columbia, MD | $71,717 | $34.48 |
| 4 | Quincy, MA | $70,059 | $33.68 |
| 5 | Philadelphia, PA | $69,628 | $33.48 |
| 6 | Washington, DC | $66,384 | $31.92 |
| 7 | Providence, RI | $62,530 | $30.06 |
| 8 | San Francisco, CA | $60,233 | $28.96 |
| 9 | Arlington, VA | $59,258 | $28.49 |
| 10 | Chicago, IL | $56,958 | $27.38 |
| 11 | Richmond, IN | $52,024 | $25.01 |
| 12 | Milwaukee, WI | $50,589 | $24.32 |
| 13 | Raleigh, NC | $49,229 | $23.67 |
| 14 | Columbus, OH | $48,652 | $23.39 |
| 15 | Seattle, WA | $46,952 | $22.57 |
| 16 | Bismarck, ND | $44,299 | $21.30 |
| 17 | Columbia, SC | $43,846 | $21.08 |
| 18 | Austin, TX | $43,074 | $20.71 |
| 19 | Saint Louis, MO | $42,250 | $20.31 |
| 20 | Eugene, OR | $41,886 | $20.14 |
Customer service analyst salary details
A customer service analyst's salary ranges from $25,000 a year at the 10th percentile to $79,000 at the 90th percentile.
What is a customer service analyst's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $79,000 | $6,583 | $38 |
| 75th Percentile | $60,000 | $5,000 | $29 |
| Average | $45,169 | $3,764 | $22 |
| 25th Percentile | $33,000 | $2,750 | $16 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer service analyst jobs
The highest paying types of customer service analysts are customer service expert, staff analyst, and customer support analyst.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Staff Analyst | $99,158 | $8,263 | $47.67 | 174,178 |
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
Top companies hiring customer service analysts now:
Which companies pay customer service analysts the most?
Customer service analyst salaries at Citi and Barclays are the highest-paying according to our most recent salary estimates. In addition, the average customer service analyst salary at companies like GAVS Technologies and Constellation Energy Partners are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Citi | $101,066 | $48.59 |
| 2 | Barclays | $98,493 | $47.35 |
| 3 | GAVS Technologies | $94,031 | $45.21 |
| 4 | Constellation Energy Partners | $92,081 | $44.27 |
| 5 | MathWorks | $91,355 | $43.92 |
| 6 | Allergan plc | $89,211 | $42.89 |
| 7 | E2open | $89,151 | $42.86 |
| 8 | Capgemini | $88,094 | $42.35 |
| 9 | Verint | $80,933 | $38.91 |
| 10 | Sriven Systems | $80,051 | $38.49 |
| 11 | Splunk | $78,213 | $37.60 |
| 12 | Accenture | $75,201 | $36.15 |
| 13 | PNM Resources | $73,029 | $35.11 |
| 14 | Monster Products | $68,218 | $32.80 |
| 15 | FiscalNote | $67,326 | $32.37 |
| 16 | Oracle | $62,885 | $30.23 |
| 17 | Cigna | $61,686 | $29.66 |
| 18 | Phoenix Contact | $60,664 | $29.17 |
| 19 | Louisville Water | $60,600 | $29.13 |
| 20 | Sysco | $60,555 | $29.11 |
Wage gap by gender, race and education
Customer Service Analyst salary by industry
The average customer service analyst salary varies across industries:
- The average customer service analyst salary in the finance industry is $62,103, the highest of any industry.
- The average customer service analyst salary in the finance industry is $56,577.
- Customer service analysts in the transportation industry earn an average salary of $37,279, the lowest of any industry.
Highest paying industries for customer service analysts
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $62,103 | $29.86 |
| 2 | Technology | $56,577 | $27.20 |
| 3 | Insurance | $52,772 | $25.37 |
| 4 | Government | $46,263 | $22.24 |
| 5 | Manufacturing | $44,364 | $21.33 |
| 6 | Retail | $39,503 | $18.99 |
| 7 | Transportation | $37,279 | $17.92 |
High paying customer service analyst jobs
Customer service analyst salary trends
The average customer service analyst salary has risen by $6,902 over the last ten years. In 2014, the average customer service analyst earned $38,267 annually, but today, they earn $45,169 a year. That works out to a 9% change in pay for customer service analysts over the last decade.
Compare customer service analyst salaries for cities or states with the national average over time.
Average customer service analyst salary over time
Compare customer service analyst salaries for individual cities or states with the national average.
Customer service analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $45,200 | $21.72 | +3.3% |
| 2025 | $43,700 | $21.00 | +2.3% |
| 2024 | $42,700 | $20.53 | +1.5% |
| 2023 | $42,000 | $20.22 | +1.6% |
| 2022 | $41,400 | $19.88 | +1.6% |
Recently added customer service analyst salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Huntington | Customer Relationship Analyst I | Schaumburg, IL | 06/29/2025 | $52,175 |
| Overlake Ob Gyn, Pc | Customer Service Analyst FTE/Days) | Bellevue, WA | 06/29/2025 | $49,128 |
| VF Corporation | Customer Service Operations Analyst | Madison, WI | 06/27/2025 | $56,000 |
| North American Lighting Inc. | Customer Service Analyst-II | Paris, IL | 06/26/2025 | $55,000 |
| BOCC | Customer Service Analyst-Contact Center Lead | Tampa, FL | 06/26/2025 | $44,990 |
| The Kraft Heinz Company | Customer Sales Analyst-Kroger | Cincinnati, OH | 06/25/2025 | $77,800 |
| Westlake Chemical Corp | Customer Service-Warranty Claims Analyst | Lathrop, CA | 06/17/2025 | $50,960 |
| Accenture | Customer Service Quality Analyst (QA) | Mountain View, CA | 06/13/2025 | $70,207 |
| 1 Overlake Medical Center & Clinics | IS Customer Service Analyst FTE/Nights) | Bellevue, WA | 06/13/2025 | $49,128 |
| Overlake Hospital Medical Center | IS Customer Service Analyst FTE/Nights) | Bellevue, WA | 06/12/2025 | $49,128 |
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