Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Customer service and billing salary
Average customer service and billing salary
$15.6
Understanding Customer Service and Billing Salaries
As of October 2025, the average salary for customer service and billing roles is approximately $32,444 per year. This figure can vary based on factors such as experience, location, and the specific industry. For instance, entry-level positions may start closer to $28,000, while seasoned professionals can earn over $40,000 annually.
Salary by Location
Geographic location plays a crucial role in determining salary. States like California and New York typically offer higher wages compared to others. Major cities such as San Francisco, New York City, and Washington D.C. are known for competitive salaries in customer service and billing. For example:
- San Francisco: $39,500
- New York City: $37,200
- Washington D.C.: $36,800
Additionally, as you gain experience, your salary prospects improve. Customer service representatives with significant experience can transition into billing specialist roles, which often provide higher compensation. Understanding the salary landscape in this field is essential for making informed career decisions. Whether you’re just starting or are looking to advance, knowing the potential earnings can guide your job search effectively.
Let Zippi find your next customer service and billing job
Let Zippi find your next customer service and billing job
Where can a Customer Service And Billing earn more?
Customer service and billing salaries by experience level
Average customer service and billing salary by state
The average customer service and billing salary in New Hampshire, California, and Washington are the highest in the U.S. The lowest average customer service and billing salary states are Arkansas, West Virginia, and Mississippi.
- State view
- County view
Highest paying states for customer service and billings
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $37,867 | $18.21 |
| 2 | Wyoming | $36,106 | $17.36 |
| 3 | Ohio | $33,746 | $16.22 |
| 4 | Vermont | $35,890 | $17.25 |
| 5 | Maine | $33,469 | $16.09 |
| 6 | Minnesota | $35,040 | $16.85 |
| 7 | Rhode Island | $36,017 | $17.32 |
| 8 | Connecticut | $36,570 | $17.58 |
| 9 | Montana | $33,916 | $16.31 |
| 10 | Washington | $36,931 | $17.76 |
| 11 | Illinois | $33,806 | $16.25 |
| 12 | Indiana | $31,809 | $15.29 |
| 13 | Pennsylvania | $33,201 | $15.96 |
| 14 | Wisconsin | $31,889 | $15.33 |
| 15 | Massachusetts | $35,396 | $17.02 |
| 16 | Iowa | $32,172 | $15.47 |
| 17 | Colorado | $33,782 | $16.24 |
| 18 | California | $37,114 | $17.84 |
| 19 | New York | $35,019 | $16.84 |
| 20 | Arizona | $31,200 | $15.00 |
| 21 | New Jersey | $33,731 | $16.22 |
| 22 | Missouri | $32,724 | $15.73 |
| 23 | Utah | $31,651 | $15.22 |
| 24 | Delaware | $32,842 | $15.79 |
| 25 | Tennessee | $29,996 | $14.42 |
| 26 | Nevada | $31,533 | $15.16 |
| 27 | District of Columbia | $36,450 | $17.52 |
| 28 | North Dakota | $31,510 | $15.15 |
| 29 | Oregon | $32,734 | $15.74 |
| 30 | New Mexico | $29,806 | $14.33 |
| 31 | Kentucky | $28,239 | $13.58 |
| 32 | Michigan | $28,873 | $13.88 |
| 33 | Texas | $28,848 | $13.87 |
| 34 | South Dakota | $31,133 | $14.97 |
| 35 | Hawaii | $32,487 | $15.62 |
| 36 | South Carolina | $27,337 | $13.14 |
| 37 | North Carolina | $27,875 | $13.40 |
| 38 | Nebraska | $29,596 | $14.23 |
| 39 | Mississippi | $26,760 | $12.87 |
| 40 | Idaho | $29,425 | $14.15 |
| 41 | Louisiana | $26,723 | $12.85 |
| 42 | Florida | $26,735 | $12.85 |
| 43 | Maryland | $31,574 | $15.18 |
| 44 | Arkansas | $27,147 | $13.05 |
| 45 | Oklahoma | $26,701 | $12.84 |
| 46 | Kansas | $28,411 | $13.66 |
| 47 | Alabama | $27,185 | $13.07 |
| 48 | West Virginia | $26,931 | $12.95 |
| 49 | Alaska | $29,744 | $14.30 |
| 50 | Virginia | $28,322 | $13.62 |
| 51 | Georgia | $27,152 | $13.05 |
Highest paying cities for customer service and billings
The highest-paying cities for customer service and billings are Vancouver, WA, Los Angeles, CA, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Vancouver, WA | $37,553 | $18.05 |
| 2 | Los Angeles, CA | $37,069 | $17.82 |
| 3 | Boston, MA | $35,418 | $17.03 |
| 4 | Syracuse, NY | $35,222 | $16.93 |
| 5 | Minneapolis, MN | $35,035 | $16.84 |
| 6 | Colorado Springs, CO | $33,855 | $16.28 |
| 7 | Chicago, IL | $33,827 | $16.26 |
| 8 | Columbus, OH | $33,494 | $16.10 |
| 9 | Philadelphia, PA | $33,280 | $16.00 |
| 10 | Saint Louis, MO | $32,741 | $15.74 |
| 11 | Portland, OR | $32,641 | $15.69 |
| 12 | Des Moines, IA | $32,057 | $15.41 |
| 13 | Indianapolis, IN | $31,704 | $15.24 |
| 14 | Baltimore, MD | $31,678 | $15.23 |
| 15 | West Valley City, UT | $31,628 | $15.21 |
| 16 | Phoenix, AZ | $31,269 | $15.03 |
| 17 | Brentwood, TN | $30,040 | $14.44 |
| 18 | El Paso, TX | $30,017 | $14.43 |
| 19 | Fayetteville, NC | $27,725 | $13.33 |
| 20 | Atlanta, GA | $27,216 | $13.08 |
Customer service and billing salary details
A customer service and billing's salary ranges from $25,000 a year at the 10th percentile to $40,000 at the 90th percentile.
What is a customer service and billing's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $40,000 | $3,333 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $32,444 | $2,704 | $16 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer service and billing jobs
The highest paying types of customer service and billings are customer service expert, customer service executive, and customer service professional.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Receptionist/Customer Service | $30,604 | $2,550 | $14.71 | 216,587 |
| Collections, Customer Service | $32,870 | $2,739 | $15.80 | 161,544 |
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
Top companies hiring customer service and billings now:
Which companies pay customer service and billings the most?
Customer service and billing salaries at University of California, Berkeley and Fidelity Investments are the highest-paying according to our most recent salary estimates. In addition, the average customer service and billing salary at companies like Uline and University of California are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | University of California-Berkeley | $44,250 | $21.27 |
| 2 | Fidelity Investments | $43,481 | $20.90 |
| 3 | Uline | $41,340 | $19.88 |
| 4 | University of California | $40,576 | $19.51 |
| 5 | USAA | $40,341 | $19.39 |
| 6 | United Natural Foods | $39,750 | $19.11 |
| 7 | Jacobs Engineering Group | $39,476 | $18.98 |
| 8 | FirstEnergy | $39,425 | $18.95 |
| 9 | Jason | $37,620 | $18.09 |
| 10 | BCforward | $36,928 | $17.75 |
| 11 | PDS | $36,556 | $17.57 |
| 12 | Spectrum | $36,270 | $17.44 |
| 13 | Allstate | $36,247 | $17.43 |
| 14 | Progressive | $36,087 | $17.35 |
| 15 | Allied Electronics & Automation | $35,899 | $17.26 |
| 16 | Farmers Insurance | $35,895 | $17.26 |
| 17 | Snowflake Computing | $35,746 | $17.19 |
| 18 | Quest Diagnostics | $35,452 | $17.04 |
| 19 | 20-20 Technologies | $35,035 | $16.84 |
| 20 | Hackensack Meridian Health | $34,938 | $16.80 |
Wage gap by gender, race and education
Customer Service And Billing salary by industry
The average customer service and billing salary varies across industries:
- The average customer service and billing salary in the utilities industry is $38,268, the highest of any industry.
- The average customer service and billing salary in the finance industry is $33,658.
- Customer service and billings in the professional industry earn an average salary of $29,617, the lowest of any industry.
Highest paying industries for customer service and billings
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Utilities | $38,268 | $18.40 |
| 2 | Manufacturing | $33,658 | $16.18 |
| 3 | Technology | $33,353 | $16.04 |
| 4 | Health Care | $32,843 | $15.79 |
| 5 | Energy | $32,767 | $15.75 |
| 6 | Transportation | $32,660 | $15.70 |
| 7 | Telecommunication | $32,389 | $15.57 |
| 8 | Professional | $29,617 | $14.24 |
High paying customer service and billing jobs
Customer service and billing salary trends
The average customer service and billing salary has risen by $4,727 over the last ten years. In 2014, the average customer service and billing earned $27,717 annually, but today, they earn $32,444 a year. That works out to a 11% change in pay for customer service and billings over the last decade.
Compare customer service and billing salaries for cities or states with the national average over time.
Average customer service and billing salary over time
Compare customer service and billing salaries for individual cities or states with the national average.
Customer service and billing salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,400 | $15.60 | +3.1% |
| 2024 | $31,400 | $15.11 | +2.8% |
| 2023 | $30,600 | $14.69 | +2.5% |
| 2022 | $29,800 | $14.32 | +1.8% |
| 2021 | $29,200 | $14.06 | +1.8% |
Recently added customer service and billing salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Kelly Services | Customer Service/Customer Billing | Appleton, WI | 06/28/2025 | $39,653 |
| Rotech Healthcare Inc. | Medical Billing Customer Support 1St. Shift Remote | Murray, KY | 06/26/2025 | $31,305 |
| Charter Spectrum | Customer Service Billing Representative | Blue Ash, OH | 06/26/2025 | $41,740 |
| TPI Staffing | Customer Service Billing REP | The Woodlands, TX | 06/25/2025 | $41,740 |
| Performance Home Medical | Customer Service Billing Representative | Kent, WA | 06/25/2025 | $39,653 |
| Charter Spectrum | Customer Service Representative, Inbound Billing REP 1 (Onsite) | Schenectady, NY | 06/24/2025 | $41,740 |
| Eversource Energy | Supervisor, Customer Billing and Accounting (Hybrid) | Westwood, MA | 06/13/2025 | $100,640 |
| Boston Scientific | Customer Billing II | Houston, TX | 06/11/2025 | $33,384 |
| Walser Automotive Group | Service Biller-Burnsville Subaru | Bloomington, MN | 06/06/2025 | $33,392 |
| Charter Spectrum | Customer Service Representative, Inbound Billing REP 1 (Onsite) | Schenectady, NY | 05/24/2025 | $41,740 |
Customer service and billing salary FAQs
Search for customer service and billing jobs