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Customer service assistant salary
Average customer service assistant salary
$16.28
Average Customer Service Assistant Salary
The average salary for a Customer Service Assistant in the United States is approximately $33,862 per year or $16.28 per hour. This figure is influenced by several factors, including geographic location, industry, and the individual’s level of experience.
Salary by Experience Level
Entry-level Customer Service Assistants can expect to earn less, while those with several years of experience may see salaries rise significantly. For example, experienced professionals can earn upwards of $40,000 annually, depending on their skill set and the demand in their specific region.
Where to Find Higher Paying Opportunities
States like California, New York, and Texas offer some of the highest salaries for Customer Service Assistants. Additionally, industries such as technology and finance tend to provide higher compensation compared to retail or hospitality sectors. To maximize your earning potential, consider gaining additional certifications or training that can help you stand out in the job market.
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Where can a Customer Service Assistant earn more?
Customer service assistant salaries by experience level
Customer service assistant salary estimates from across the web
Average customer service assistant salary by state
The average customer service assistant salary in Montana, California, and Massachusetts are the highest in the U.S. The lowest average customer service assistant salary states are South Carolina, West Virginia, and Florida.
- State view
- County view
Highest paying states for customer service assistants
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $39,355 | $18.92 |
| 2 | Minnesota | $37,733 | $18.14 |
| 3 | Arizona | $34,745 | $16.70 |
| 4 | New Mexico | $34,593 | $16.63 |
| 5 | Maine | $34,295 | $16.49 |
| 6 | Michigan | $34,422 | $16.55 |
| 7 | Massachusetts | $38,413 | $18.47 |
| 8 | Illinois | $34,835 | $16.75 |
| 9 | South Dakota | $36,833 | $17.71 |
| 10 | Indiana | $33,409 | $16.06 |
| 11 | New Hampshire | $34,747 | $16.71 |
| 12 | Washington | $38,104 | $18.32 |
| 13 | Kentucky | $33,654 | $16.18 |
| 14 | Arkansas | $33,844 | $16.27 |
| 15 | Rhode Island | $35,251 | $16.95 |
| 16 | California | $39,018 | $18.76 |
| 17 | Wyoming | $32,708 | $15.72 |
| 18 | New Jersey | $36,244 | $17.43 |
| 19 | Oregon | $36,934 | $17.76 |
| 20 | Wisconsin | $32,839 | $15.79 |
| 21 | Delaware | $34,269 | $16.48 |
| 22 | Idaho | $32,781 | $15.76 |
| 23 | North Dakota | $33,926 | $16.31 |
| 24 | New York | $35,887 | $17.25 |
| 25 | Ohio | $32,077 | $15.42 |
| 26 | Nebraska | $34,162 | $16.42 |
| 27 | Alaska | $35,440 | $17.04 |
| 28 | Vermont | $33,921 | $16.31 |
| 29 | Connecticut | $34,278 | $16.48 |
| 30 | Iowa | $32,092 | $15.43 |
| 31 | Hawaii | $35,747 | $17.19 |
| 32 | Nevada | $33,042 | $15.89 |
| 33 | District of Columbia | $37,441 | $18.00 |
| 34 | Louisiana | $32,010 | $15.39 |
| 35 | Utah | $32,836 | $15.79 |
| 36 | Colorado | $33,400 | $16.06 |
| 37 | Pennsylvania | $31,892 | $15.33 |
| 38 | Texas | $31,173 | $14.99 |
| 39 | Alabama | $28,613 | $13.76 |
| 40 | Kansas | $31,770 | $15.27 |
| 41 | North Carolina | $29,975 | $14.41 |
| 42 | Florida | $27,519 | $13.23 |
| 43 | Maryland | $32,629 | $15.69 |
| 44 | Tennessee | $27,006 | $12.98 |
| 45 | Oklahoma | $29,236 | $14.06 |
| 46 | West Virginia | $27,795 | $13.36 |
| 47 | South Carolina | $28,044 | $13.48 |
| 48 | Georgia | $26,723 | $12.85 |
| 49 | Mississippi | $27,122 | $13.04 |
| 50 | Virginia | $29,441 | $14.15 |
| 51 | Missouri | $29,585 | $14.22 |
Highest paying cities for customer service assistants
The highest-paying cities for customer service assistants are Helena, MT, Oakland, CA, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Helena, MT | $39,489 | $18.99 |
| 2 | Oakland, CA | $39,192 | $18.84 |
| 3 | Boston, MA | $38,463 | $18.49 |
| 4 | Seattle, WA | $38,250 | $18.39 |
| 5 | Minneapolis, MN | $37,750 | $18.15 |
| 6 | Washington, DC | $37,493 | $18.03 |
| 7 | Jersey City, NJ | $36,413 | $17.51 |
| 8 | Albany, NY | $36,109 | $17.36 |
| 9 | Fairbanks, AK | $35,042 | $16.85 |
| 10 | Chicago, IL | $34,930 | $16.79 |
| 11 | Phoenix, AZ | $34,813 | $16.74 |
| 12 | Hartford, CT | $34,368 | $16.52 |
| 13 | Ann Arbor, MI | $34,253 | $16.47 |
| 14 | Omaha, NE | $34,152 | $16.42 |
| 15 | Fort Collins, CO | $33,438 | $16.08 |
| 16 | Indianapolis, IN | $33,278 | $16.00 |
| 17 | Fond du Lac, WI | $33,074 | $15.90 |
| 18 | Las Vegas, NV | $32,987 | $15.86 |
| 19 | Baltimore, MD | $32,780 | $15.76 |
| 20 | Salt Lake City, UT | $32,750 | $15.75 |
Customer Service Assistants are the most in-demand in these five cities:
Customer service assistant salary details
A customer service assistant's salary ranges from $26,000 a year at the 10th percentile to $42,000 at the 90th percentile.
What is a customer service assistant's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $42,000 | $3,500 | $20 |
| 75th Percentile | $38,000 | $3,167 | $18 |
| Average | $33,862 | $2,822 | $16 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying customer service assistant jobs
The highest paying types of customer service assistants are customer service expert, customer service professional, and customer service consultant.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
| Customer Service Leader | $33,791 | $2,816 | $16.25 | 301,338 |
| Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
| Customer Service Trainer | $32,452 | $2,704 | $15.60 | 235,862 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
Top companies hiring customer service assistants now:
Which companies pay customer service assistants the most?
Customer service assistant salaries at Fidelity Investments and University of California, Berkeley are the highest-paying according to our most recent salary estimates. In addition, the average customer service assistant salary at companies like Johnson Controls and Clark County are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Fidelity Investments | $48,692 | $23.41 |
| 2 | University of California-Berkeley | $47,551 | $22.86 |
| 3 | Johnson Controls | $47,045 | $22.62 |
| 4 | Clark County | $45,460 | $21.86 |
| 5 | Uline | $44,332 | $21.31 |
| 6 | USAA | $42,989 | $20.67 |
| 7 | A-dec | $42,419 | $20.39 |
| 8 | Chubb | $42,304 | $20.34 |
| 9 | HUB International | $41,867 | $20.13 |
| 10 | Newark | $41,253 | $19.83 |
| 11 | Vista Outdoor | $41,079 | $19.75 |
| 12 | The Travelers Companies | $40,366 | $19.41 |
| 13 | Bosch USA | $40,345 | $19.40 |
| 14 | City of Houston | $40,295 | $19.37 |
| 15 | D.R. Horton | $40,211 | $19.33 |
| 16 | Oldcastle Infrastructure | $40,034 | $19.25 |
| 17 | Polk County Sheriff's Office | $39,377 | $18.93 |
| 18 | Georgetown University | $39,268 | $18.88 |
| 19 | Bank of America | $38,963 | $18.73 |
| 20 | BCforward | $38,724 | $18.62 |
Wage gap by gender, race and education
Customer Service Assistant salary by industry
The average customer service assistant salary varies across industries:
- The average customer service assistant salary in the government industry is $38,942, the highest of any industry.
- The average customer service assistant salary in the finance industry is $36,401.
- Customer service assistants in the retail industry earn an average salary of $33,607, the lowest of any industry.
Highest paying industries for customer service assistants
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Government | $38,942 | $18.72 |
| 2 | Finance | $36,401 | $17.50 |
| 3 | Manufacturing | $36,297 | $17.45 |
| 4 | Transportation | $34,500 | $16.59 |
| 5 | Retail | $33,607 | $16.16 |
High paying customer service assistant jobs
Customer service assistant salary trends
The average customer service assistant salary has risen by $4,933 over the last ten years. In 2014, the average customer service assistant earned $28,929 annually, but today, they earn $33,862 a year. That works out to a 11% change in pay for customer service assistants over the last decade.
Compare customer service assistant salaries for cities or states with the national average over time.
Average customer service assistant salary over time
Compare customer service assistant salaries for individual cities or states with the national average.
Customer service assistant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $33,900 | $16.28 | +3.1% |
| 2025 | $32,800 | $15.77 | +2.8% |
| 2024 | $31,900 | $15.33 | +2.5% |
| 2023 | $31,100 | $14.94 | +1.8% |
| 2022 | $30,500 | $14.68 | +1.8% |
Recently added customer service assistant salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Whole Foods | Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant de | Indianapolis, IN | 06/29/2025 | $39,757 |
| Get It-Hospitality | Customer Service Assistant-Remote | WFH | East Hanover, NJ | 06/29/2025 | $41,740 |
| Packard Culligan Water | Customer Service Representative-Office Assistant | Elmira, NY | 06/29/2025 | $37,566 |
| The Career Hut | Remote Customer Service | Lakewood, CA | 06/29/2025 | $50,000 |
| The Career Hut | Remote Customer Service | Baton Rouge, LA | 06/29/2025 | $50,000 |
| Servco | Customer Service Assistant | Kaneohe, HI | 06/28/2025 | $35,270 |
| Whole Foods | Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant de | Boston, MA | 06/28/2025 | $41,844 |
| Reboot Staff | Customer Service Assistant | Raleigh, NC | 06/28/2025 | $52,000 |
| Bluescope | Customer Service Assistant I | Kalama, WA | 06/28/2025 | $43,368 |
| Hype Tier | Customer Service Assistant | Grand Rapids, MI | 06/28/2025 | $47,000 |
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