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Customer service associate salary
Average customer service associate salary
$15.24
Average Customer Service Associate Salary
The typical salary for a Customer Service Associate stands at around $31,709 per year. This translates to approximately $15.24 per hour. However, salaries can vary significantly based on experience, location, and the specific industry.
Factors Impacting Salary
Experience plays a pivotal role in determining salary levels. Entry-level positions may start at lower rates, while those with several years of experience can command higher salaries. For instance:
- Entry-level: $28,000 - $30,000
- Mid-level: $31,000 - $35,000
- Senior-level: $38,000 and above
Highest Paying States
States such as Washington, California, and New York often offer the highest salaries for customer service roles, reflecting the cost of living and demand in these regions. In contrast, states with lower living costs tend to offer lower average salaries.
Exploring Opportunities
Job seekers should consider not only salary but also other benefits and opportunities for advancement. Customer service roles offer valuable skills applicable in various sectors, providing a strong foundation for future career growth.
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Where can a Customer Service Associate earn more?
Customer service associate salaries by experience level
Customer service associate salary estimates from across the web
Average customer service associate salary by state
The highest-paying states for customer service associates are California, Hawaii, and Washington. The lowest average customer service associate salary states are Wyoming, Montana, and Alabama.
- State view
- County view
Highest paying states for customer service associates
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $32,355 | $15.56 |
| 2 | Arizona | $32,886 | $15.81 |
| 3 | Ohio | $29,075 | $13.98 |
| 4 | Michigan | $29,472 | $14.17 |
| 5 | California | $39,030 | $18.76 |
| 6 | Pennsylvania | $29,501 | $14.18 |
| 7 | Minnesota | $31,070 | $14.94 |
| 8 | Wisconsin | $29,991 | $14.42 |
| 9 | Connecticut | $32,561 | $15.65 |
| 10 | Nevada | $29,946 | $14.40 |
| 11 | Washington | $33,639 | $16.17 |
| 12 | Maine | $28,934 | $13.91 |
| 13 | New Jersey | $32,493 | $15.62 |
| 14 | Massachusetts | $33,201 | $15.96 |
| 15 | Tennessee | $27,572 | $13.26 |
| 16 | Hawaii | $37,564 | $18.06 |
| 17 | Illinois | $29,983 | $14.41 |
| 18 | Oregon | $32,009 | $15.39 |
| 19 | New York | $32,259 | $15.51 |
| 20 | Texas | $28,331 | $13.62 |
| 21 | Delaware | $29,853 | $14.35 |
| 22 | Missouri | $28,503 | $13.70 |
| 23 | Rhode Island | $28,627 | $13.76 |
| 24 | Kansas | $28,548 | $13.72 |
| 25 | Utah | $28,265 | $13.59 |
| 26 | District of Columbia | $34,335 | $16.51 |
| 27 | Colorado | $29,871 | $14.36 |
| 28 | Arkansas | $28,180 | $13.55 |
| 29 | Kentucky | $26,973 | $12.97 |
| 30 | Iowa | $27,859 | $13.39 |
| 31 | Idaho | $28,260 | $13.59 |
| 32 | South Carolina | $27,345 | $13.15 |
| 33 | New Mexico | $27,721 | $13.33 |
| 34 | Maryland | $29,542 | $14.20 |
| 35 | Vermont | $28,545 | $13.72 |
| 36 | Florida | $27,647 | $13.29 |
| 37 | North Carolina | $26,497 | $12.74 |
| 38 | Indiana | $26,363 | $12.67 |
| 39 | North Dakota | $27,851 | $13.39 |
| 40 | Virginia | $27,881 | $13.40 |
| 41 | West Virginia | $26,671 | $12.82 |
| 42 | Oklahoma | $24,886 | $11.96 |
| 43 | Georgia | $26,530 | $12.75 |
| 44 | Alabama | $25,331 | $12.18 |
| 45 | Nebraska | $27,105 | $13.03 |
| 46 | South Dakota | $26,124 | $12.56 |
| 47 | Alaska | $27,511 | $13.23 |
| 48 | Mississippi | $23,781 | $11.43 |
| 49 | Louisiana | $24,842 | $11.94 |
| 50 | Wyoming | $25,735 | $12.37 |
| 51 | Montana | $25,727 | $12.37 |
Highest paying cities for customer service associates
The highest-paying cities for customer service associates are Richmond, CA, Urban Honolulu, HI, and Seattle, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Richmond, CA | $39,319 | $18.90 |
| 2 | Urban Honolulu, HI | $37,599 | $18.08 |
| 3 | Seattle, WA | $33,762 | $16.23 |
| 4 | Boston, MA | $33,270 | $16.00 |
| 5 | Phoenix, AZ | $32,854 | $15.80 |
| 6 | Jackson, NJ | $32,302 | $15.53 |
| 7 | New York, NY | $32,285 | $15.52 |
| 8 | Portland, OR | $31,674 | $15.23 |
| 9 | Saint Paul, MN | $31,105 | $14.95 |
| 10 | Reno, NV | $30,265 | $14.55 |
| 11 | Milwaukee, WI | $30,037 | $14.44 |
| 12 | Chicago, IL | $30,036 | $14.44 |
| 13 | Colorado Springs, CO | $29,963 | $14.41 |
| 14 | Philadelphia, PA | $29,662 | $14.26 |
| 15 | Baltimore, MD | $29,631 | $14.25 |
| 16 | Jackson, MI | $29,358 | $14.11 |
| 17 | Portland, ME | $29,050 | $13.97 |
| 18 | Columbus, OH | $28,925 | $13.91 |
| 19 | San Antonio, TX | $28,885 | $13.89 |
| 20 | Saint Louis, MO | $28,585 | $13.74 |
Customer Service Associates are the most in-demand in these five cities:
Customer service associate salary details
A customer service associate's salary ranges from $24,000 a year at the 10th percentile to $40,000 at the 90th percentile.
What is a customer service associate's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $40,000 | $3,333 | $19 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $31,709 | $2,642 | $15 |
| 25th Percentile | $27,000 | $2,250 | $13 |
| 10th Percentile | $24,000 | $2,000 | $12 |
Highest paying customer service associate jobs
The highest paying types of customer service associates are customer service expert, service desk associate, and service associate.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service, Warehouse | $30,800 | $2,567 | $14.81 | 265,059 |
| Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Service Clerk | $33,566 | $2,797 | $16.14 | 361,383 |
| Customer Service Trainer | $32,452 | $2,704 | $15.60 | 235,862 |
| Customer Service Desk | $34,599 | $2,883 | $16.63 | 233,256 |
Top companies hiring customer service associates now:
Which companies pay customer service associates the most?
Customer service associate salaries at Fidelity Investments and Stanford University are the highest-paying according to our most recent salary estimates. In addition, the average customer service associate salary at companies like Kenyon College and UBS are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Fidelity Investments | $43,873 | $21.09 |
| 2 | Stanford University | $43,126 | $20.73 |
| 3 | Kenyon College | $42,411 | $20.39 |
| 4 | UBS | $41,864 | $20.13 |
| 5 | MUFG EMEA | $40,556 | $19.50 |
| 6 | Uline | $40,199 | $19.33 |
| 7 | National Grid plc | $40,187 | $19.32 |
| 8 | Genesee & Wyoming | $40,034 | $19.25 |
| 9 | USAA | $40,014 | $19.24 |
| 10 | Room & Board | $39,992 | $19.23 |
| 11 | Fortune Brands Home & Security | $39,381 | $18.93 |
| 12 | Beacon Hill Staffing Group | $39,325 | $18.91 |
| 13 | The Travelers Companies | $39,262 | $18.88 |
| 14 | WEC Energy Group | $39,260 | $18.88 |
| 15 | GEICO | $39,252 | $18.87 |
| 16 | Owens Corning | $39,084 | $18.79 |
| 17 | QBE Insurance Group | $38,987 | $18.74 |
| 18 | White County | $38,838 | $18.67 |
| 19 | Microsoft | $38,801 | $18.65 |
| 20 | State Bar of Michigan | $38,768 | $18.64 |
Wage gap by gender, race and education
Customer service associate salary trends
The average customer service associate salary has risen by $4,620 over the last ten years. In 2014, the average customer service associate earned $27,089 annually, but today, they earn $31,709 a year. That works out to a 11% change in pay for customer service associates over the last decade.
Compare customer service associate salaries for cities or states with the national average over time.
Average customer service associate salary over time
Compare customer service associate salaries for individual cities or states with the national average.
Customer service associate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $31,700 | $15.24 | +3.1% |
| 2025 | $30,700 | $14.77 | +2.8% |
| 2024 | $29,900 | $14.36 | +2.5% |
| 2023 | $29,100 | $13.99 | +1.8% |
| 2022 | $28,600 | $13.74 | +1.8% |
Recently added customer service associate salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Wawa | Customer Service Associate | Elizabeth, NJ | 06/30/2025 | $34,436 |
| Wawa | Customer Service Associate | Inwood, WV | 06/30/2025 | $31,305 |
| Wawa | Customer Service Associate | Jacksonville, FL | 06/30/2025 | $31,305 |
| Wawa | Customer Service Associate | Wilmington, DE | 06/30/2025 | $32,349 |
| Wawa | Customer Service Associate | Virginia Beach, VA | 06/30/2025 | $31,305 |
| Wawa | Customer Service Associate | Noblesville, IN | 06/30/2025 | $31,305 |
| Wawa | Customer Service Associate | Baltimore, MD | 06/30/2025 | $32,349 |
| Wawa | Customer Service Associate | Mobile, AL | 06/30/2025 | $31,305 |
| Wawa | Customer Service Associate | Philadelphia, PA | 06/30/2025 | $31,305 |
| Wawa | Customer Service Associate | Hinesville, GA | 06/30/2025 | $31,305 |
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