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Customer service director salary
Average customer service director salary
$134,962
Understanding the Customer Service Director Salary
The Customer Service Director is responsible for overseeing customer service strategies, ensuring high levels of satisfaction and loyalty. As of October 2025, the average salary stands at $134,962 per year, which equates to approximately $65 per hour. Salaries can vary significantly based on factors such as experience, location, and industry.
Salary by Experience Level
Entry-level positions typically start around $80,000, while seasoned professionals can earn upwards of $150,000. Companies in metropolitan areas tend to offer higher salaries, reflecting the demand for experienced leaders in customer service.
Top Paying States
States like California and New York consistently rank among the highest for Customer Service Director salaries. Understanding these trends can help professionals make informed decisions about their career paths and salary negotiations.
Career Opportunities
With a focus on strategic leadership, Customer Service Directors can find opportunities in various sectors, including retail, technology, and healthcare. This role not only offers competitive salaries but also the chance to impact organizational success through enhanced customer engagement.
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Where can a Customer Service Director earn more?
Customer service director salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer service director | $98,300 | $47.26 |
| Mid-level customer service director | $113,000 | $54.48 |
| Senior-level customer service director | $164,000 | $78.99 |
Average customer service director salary by state
The average customer service director salary in Washington, California, and New Jersey are the highest in the U.S. The lowest average customer service director salary states are Wyoming, Nevada, and Montana.
- State view
- County view
Highest paying states for customer service directors
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $146,639 | $70.50 |
| 2 | Washington | $164,257 | $78.97 |
| 3 | Minnesota | $147,443 | $70.89 |
| 4 | Utah | $141,398 | $67.98 |
| 5 | Arizona | $133,781 | $64.32 |
| 6 | South Dakota | $130,508 | $62.74 |
| 7 | District of Columbia | $183,621 | $88.28 |
| 8 | Wisconsin | $128,964 | $62.00 |
| 9 | New Jersey | $151,134 | $72.66 |
| 10 | Rhode Island | $142,017 | $68.28 |
| 11 | Vermont | $133,781 | $64.32 |
| 12 | Illinois | $141,437 | $68.00 |
| 13 | California | $151,533 | $72.85 |
| 14 | Oregon | $146,115 | $70.25 |
| 15 | Ohio | $123,094 | $59.18 |
| 16 | Alaska | $140,954 | $67.77 |
| 17 | Massachusetts | $141,974 | $68.26 |
| 18 | Texas | $125,554 | $60.36 |
| 19 | North Carolina | $123,711 | $59.48 |
| 20 | Iowa | $123,962 | $59.60 |
| 21 | Delaware | $129,180 | $62.11 |
| 22 | New York | $140,924 | $67.75 |
| 23 | North Dakota | $130,802 | $62.89 |
| 24 | New Mexico | $127,163 | $61.14 |
| 25 | Alabama | $118,065 | $56.76 |
| 26 | Colorado | $126,256 | $60.70 |
| 27 | Michigan | $120,885 | $58.12 |
| 28 | Maine | $117,973 | $56.72 |
| 29 | South Carolina | $116,349 | $55.94 |
| 30 | Tennessee | $116,487 | $56.00 |
| 31 | Louisiana | $113,052 | $54.35 |
| 32 | Connecticut | $121,362 | $58.35 |
| 33 | Georgia | $120,003 | $57.69 |
| 34 | Kentucky | $114,397 | $55.00 |
| 35 | Nebraska | $122,096 | $58.70 |
| 36 | Indiana | $115,299 | $55.43 |
| 37 | Arkansas | $110,380 | $53.07 |
| 38 | Maryland | $126,401 | $60.77 |
| 39 | Oklahoma | $107,306 | $51.59 |
| 40 | Missouri | $118,972 | $57.20 |
| 41 | Wyoming | $106,998 | $51.44 |
| 42 | West Virginia | $100,703 | $48.41 |
| 43 | Virginia | $119,144 | $57.28 |
| 44 | Florida | $108,501 | $52.16 |
| 45 | Mississippi | $100,325 | $48.23 |
| 46 | Idaho | $115,000 | $55.29 |
| 47 | Kansas | $114,689 | $55.14 |
| 48 | Hawaii | $81,773 | $39.31 |
| 49 | Pennsylvania | $108,860 | $52.34 |
| 50 | Nevada | $105,551 | $50.75 |
| 51 | Montana | $103,389 | $49.71 |
Highest paying cities for customer service directors
The highest-paying cities for customer service directors are Olympia, WA, San Francisco, CA, and Minneapolis, MN.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Olympia, WA | $167,834 | $80.69 |
| 2 | San Francisco, CA | $158,574 | $76.24 |
| 3 | Minneapolis, MN | $147,763 | $71.04 |
| 4 | Portland, OR | $145,998 | $70.19 |
| 5 | Boston, MA | $142,390 | $68.46 |
| 6 | Glenview, IL | $141,944 | $68.24 |
| 7 | Albany, NY | $141,599 | $68.08 |
| 8 | Phoenix, AZ | $134,421 | $64.63 |
| 9 | Austin, TX | $126,676 | $60.90 |
| 10 | Columbia, MD | $126,448 | $60.79 |
| 11 | Denver, CO | $126,014 | $60.58 |
| 12 | Raleigh, NC | $124,520 | $59.87 |
| 13 | Cleveland, OH | $124,249 | $59.74 |
| 14 | Hartford, CT | $121,541 | $58.43 |
| 15 | Lansing, MI | $120,394 | $57.88 |
| 16 | Atlanta, GA | $120,100 | $57.74 |
| 17 | Richmond, VA | $118,856 | $57.14 |
| 18 | Springfield, MO | $118,112 | $56.78 |
| 19 | Columbia, SC | $116,651 | $56.08 |
| 20 | Orlando, FL | $109,954 | $52.86 |
Customer service director salary details
A customer service director's salary ranges from $94,000 a year at the 10th percentile to $191,000 at the 90th percentile.
What is a customer service director's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $191,000 | $15,917 | $92 |
| 75th Percentile | $162,000 | $13,500 | $78 |
| Average | $134,962 | $11,247 | $65 |
| 25th Percentile | $112,000 | $9,333 | $54 |
| 10th Percentile | $94,000 | $7,833 | $45 |
Highest paying customer service director jobs
The highest paying types of customer service directors are senior service manager, service director, and director.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Team Manager | $82,017 | $6,835 | $39.43 | 96,615 |
| Support Manager | $90,297 | $7,525 | $43.41 | 172,628 |
| Customer Care Manager | $41,181 | $3,432 | $19.80 | 129,140 |
| Director | $113,489 | $9,457 | $54.56 | 230,711 |
| Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
| Service Supervisor | $52,539 | $4,378 | $25.26 | 77,954 |
Top companies hiring customer service directors now:
Which companies pay customer service directors the most?
Customer service director salaries at VMware and Palo Alto Networks are the highest-paying according to our most recent salary estimates. In addition, the average customer service director salary at companies like Everlane and Sleep Number are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | VMware | $176,066 | $84.65 |
| 2 | Palo Alto Networks | $163,440 | $78.58 |
| 3 | Everlane | $163,353 | $78.54 |
| 4 | Sleep Number | $163,285 | $78.50 |
| 5 | Kwik Trip | $158,730 | $76.31 |
| 6 | rag & bone | $157,725 | $75.83 |
| 7 | Amazon | $157,138 | $75.55 |
| 8 | Adobe | $153,142 | $73.63 |
| 9 | RESOURCE | $151,527 | $72.85 |
| 10 | russ-restaurant | $151,200 | $72.69 |
| 11 | Organon | $150,242 | $72.23 |
| 12 | Pwc | $149,652 | $71.95 |
| 13 | Microsoft | $149,127 | $71.70 |
| 14 | Staffmark | $147,728 | $71.02 |
| 15 | ManpowerGroup | $145,554 | $69.98 |
| 16 | H-E-B | $145,162 | $69.79 |
| 17 | Regal Beloit | $144,456 | $69.45 |
| 18 | Party City | $143,732 | $69.10 |
| 19 | Cabela's | $143,330 | $68.91 |
| 20 | KB Home | $143,162 | $68.83 |
Wage gap by gender, race and education
Customer Service Director salary by industry
The average customer service director salary varies across industries:
- The average customer service director salary in the health care industry is $138,169, the highest of any industry.
- The average customer service director salary in the finance industry is $136,241.
- Customer service directors in the retail industry earn an average salary of $122,318, the lowest of any industry.
Highest paying industries for customer service directors
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Health Care | $138,169 | $66.43 |
| 2 | Internet | $136,241 | $65.50 |
| 3 | Manufacturing | $134,210 | $64.52 |
| 4 | Technology | $133,157 | $64.02 |
| 5 | Automotive | $125,127 | $60.16 |
| 6 | Retail | $122,318 | $58.81 |
High paying customer service director jobs
Customer service director salary trends
The average customer service director salary has risen by $22,259 over the last ten years. In 2014, the average customer service director earned $112,703 annually, but today, they earn $134,962 a year. That works out to a 8% change in pay for customer service directors over the last decade.
Compare customer service director salaries for cities or states with the national average over time.
Average customer service director salary over time
Compare customer service director salaries for individual cities or states with the national average.
Customer service director salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $135,000 | $64.89 | +3.1% |
| 2024 | $131,000 | $62.85 | +1.4% |
| 2023 | $129,000 | $61.95 | +1.3% |
| 2022 | $127,000 | $61.12 | +1.3% |
| 2021 | $125,000 | $60.32 | +3.1% |
Recently added customer service director salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| BPS Direct | Club Customer Service Outfitter | Grand Junction, CO | 06/28/2025 | $33,392 |
| Bass Pro Shops | Club Customer Service Outfitter | Grand Junction, CO | 06/26/2025 | $33,392 |
| Frontier Airlines | Director, Airport Customer Service | Atlanta, GA | 06/26/2025 | $150,000 |
| Takeda | Medical Customer Service | Grand Forks, ND | 06/25/2025 | $33,392 |
| Kwik Trip, Inc. | Customer-Food Service Overnight | Circle Pines, MN | 06/24/2025 | $35,479 |
| North Salt Lake | Eaglewood Golf Course Front of House Customer Service 21 and Older | North Salt Lake, UT | 06/22/2025 | $20,870 |
| Cardinal Health | Director Customer Retention | Olympia, WA | 06/21/2025 | $105,500 |
| Cardinal Health | Director Customer Retention | Hartford, CT | 06/21/2025 | $105,500 |
| Practicetek | Director of Customer Success | San Diego, CA | 06/21/2025 | $68,652 |
| Gentex | Director of Customer Experience | New Hampshire | 06/20/2025 | $160,000 |
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