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Customer service leader salary
Average customer service leader salary
$16.25
Average Customer Service Leader Salary
The average salary for a Customer Service Leader is approximately $33,791 annually, or about $16 per hour. Salaries fluctuate based on factors like location, experience, and the industry in which you work. For example, entry-level positions typically earn less than those with several years of experience.
Salary by State
In states such as California and New York, salaries tend to be higher, reflecting the cost of living and demand for skilled leaders. Knowing where to apply can significantly enhance your earning potential.
Experience Matters
As you gain experience, your salary can rise considerably. Senior Customer Service Leaders may earn upwards of $50,000 or more, based on their expertise and leadership skills.
Job Opportunities
Many organizations are seeking skilled Customer Service Leaders to drive their teams toward improved customer satisfaction and operational efficiency. If you are looking to make a meaningful impact in this field, consider pursuing roles that align with your career goals.
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Where can a Customer Service Leader earn more?
Customer service leader salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer service leader | $24,600 | $11.83 |
| Mid-level customer service leader | $28,400 | $13.64 |
| Senior-level customer service leader | $41,100 | $19.78 |
Customer service leader salary estimates from across the web
Average customer service leader salary by state
The average customer service leader salary in Washington, Rhode Island, and Alaska are the highest in the U.S. The lowest average customer service leader salary states are South Carolina, Georgia, and Arkansas.
- State view
- County view
Highest paying states for customer service leaders
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Wisconsin | $38,592 | $18.55 |
| 2 | Minnesota | $39,366 | $18.93 |
| 3 | Rhode Island | $40,233 | $19.34 |
| 4 | Illinois | $37,382 | $17.97 |
| 5 | Washington | $44,685 | $21.48 |
| 6 | Michigan | $33,917 | $16.31 |
| 7 | Indiana | $34,104 | $16.40 |
| 8 | Massachusetts | $37,661 | $18.11 |
| 9 | Pennsylvania | $35,040 | $16.85 |
| 10 | Oregon | $38,402 | $18.46 |
| 11 | Alaska | $39,878 | $19.17 |
| 12 | South Dakota | $37,196 | $17.88 |
| 13 | District of Columbia | $42,940 | $20.64 |
| 14 | New Jersey | $37,010 | $17.79 |
| 15 | Kentucky | $31,461 | $15.13 |
| 16 | Kansas | $35,423 | $17.03 |
| 17 | North Carolina | $32,677 | $15.71 |
| 18 | Arizona | $31,822 | $15.30 |
| 19 | New York | $37,166 | $17.87 |
| 20 | Nevada | $31,641 | $15.21 |
| 21 | Missouri | $34,026 | $16.36 |
| 22 | Ohio | $30,999 | $14.90 |
| 23 | Hawaii | $39,483 | $18.98 |
| 24 | Colorado | $36,134 | $17.37 |
| 25 | New Mexico | $31,042 | $14.92 |
| 26 | Tennessee | $29,790 | $14.32 |
| 27 | Maine | $30,743 | $14.78 |
| 28 | Utah | $31,632 | $15.21 |
| 29 | Idaho | $31,070 | $14.94 |
| 30 | California | $36,373 | $17.49 |
| 31 | Texas | $30,491 | $14.66 |
| 32 | Nebraska | $31,689 | $15.24 |
| 33 | Maryland | $34,360 | $16.52 |
| 34 | North Dakota | $31,703 | $15.24 |
| 35 | New Hampshire | $30,525 | $14.68 |
| 36 | Virginia | $31,310 | $15.05 |
| 37 | Vermont | $31,084 | $14.94 |
| 38 | Iowa | $30,527 | $14.68 |
| 39 | Oklahoma | $29,086 | $13.98 |
| 40 | Wyoming | $29,905 | $14.38 |
| 41 | Delaware | $31,104 | $14.95 |
| 42 | Alabama | $29,010 | $13.95 |
| 43 | South Carolina | $28,530 | $13.72 |
| 44 | Florida | $29,600 | $14.23 |
| 45 | Connecticut | $30,832 | $14.82 |
| 46 | Mississippi | $25,335 | $12.18 |
| 47 | Montana | $29,292 | $14.08 |
| 48 | Louisiana | $23,144 | $11.13 |
| 49 | Georgia | $28,321 | $13.62 |
| 50 | Arkansas | $27,907 | $13.42 |
| 51 | West Virginia | $26,283 | $12.64 |
Highest paying cities for customer service leaders
The highest-paying cities for customer service leaders are Tacoma, WA, Minneapolis, MN, and Madison, WI.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Tacoma, WA | $44,893 | $21.58 |
| 2 | Minneapolis, MN | $39,319 | $18.90 |
| 3 | Madison, WI | $38,383 | $18.45 |
| 4 | Albany, NY | $37,935 | $18.24 |
| 5 | Gurnee, IL | $37,712 | $18.13 |
| 6 | Sioux Falls, SD | $37,063 | $17.82 |
| 7 | Grand Junction, CO | $36,407 | $17.50 |
| 8 | Los Angeles, CA | $35,991 | $17.30 |
| 9 | York, PA | $34,649 | $16.66 |
| 10 | Charlotte, NC | $32,595 | $15.67 |
| 11 | Phoenix, AZ | $31,805 | $15.29 |
| 12 | Salt Lake City, UT | $31,632 | $15.21 |
| 13 | Fargo, ND | $31,604 | $15.19 |
| 14 | Charlottesville, VA | $31,323 | $15.06 |
| 15 | Milford, CT | $30,755 | $14.79 |
| 16 | Carrollton, TX | $30,592 | $14.71 |
| 17 | Franklin, TN | $29,764 | $14.31 |
| 18 | Jacksonville, FL | $29,645 | $14.25 |
| 19 | Oklahoma City, OK | $29,116 | $14.00 |
| 20 | Birmingham, AL | $29,062 | $13.97 |
Customer service leader salary details
A customer service leader's salary ranges from $27,000 a year at the 10th percentile to $41,000 at the 90th percentile.
What is a customer service leader's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $41,000 | $3,417 | $20 |
| 75th Percentile | $37,000 | $3,083 | $18 |
| Average | $33,791 | $2,816 | $16 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying customer service leader jobs
The highest paying types of customer service leaders are customer service director, customer leader, and customer service expert.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Customer Service Administrator | $35,824 | $2,985 | $17.22 | 247,315 |
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Team Service Leader | $48,523 | $4,044 | $23.33 | 103,107 |
| Customer Leader | $114,201 | $9,517 | $54.90 | 233,425 |
Top companies hiring customer service leaders now:
Which companies pay customer service leaders the most?
Customer service leader salaries at University of California, Berkeley and Salesforce are the highest-paying according to our most recent salary estimates. In addition, the average customer service leader salary at companies like Schneider Electric Industrial Services and Nebraska Public Power District are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | University of California-Berkeley | $47,704 | $22.93 |
| 2 | Salesforce | $47,570 | $22.87 |
| 3 | Schneider Electric Industrial Services | $45,029 | $21.65 |
| 4 | Nebraska Public Power District | $44,648 | $21.47 |
| 5 | General Electric | $42,501 | $20.43 |
| 6 | Retail | $42,326 | $20.35 |
| 7 | Seattle Pacific University | $41,945 | $20.17 |
| 8 | MDU Resources | $40,974 | $19.70 |
| 9 | Swanson Health Products | $40,699 | $19.57 |
| 10 | USAA | $40,412 | $19.43 |
| 11 | Bunge | $40,332 | $19.39 |
| 12 | Systems | $40,178 | $19.32 |
| 13 | Lorven Technologies | $40,124 | $19.29 |
| 14 | GPAC | $39,889 | $19.18 |
| 15 | Hannaford Supermarkets | $39,491 | $18.99 |
| 16 | Bruce Transportation Group | $39,264 | $18.88 |
| 17 | Philips | $38,849 | $18.68 |
| 18 | Santander Bank | $38,750 | $18.63 |
| 19 | Veeva Systems | $38,743 | $18.63 |
| 20 | Santander Private Banking International | $38,609 | $18.56 |
Wage gap by gender, race and education
Customer Service Leader salary by industry
The average customer service leader salary varies across industries:
- The average customer service leader salary in the transportation industry is $34,987, the highest of any industry.
- The average customer service leader salary in the finance industry is $34,443.
- Customer service leaders in the retail industry earn an average salary of $33,942, the lowest of any industry.
Highest paying industries for customer service leaders
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Transportation | $34,987 | $16.82 |
| 2 | Manufacturing | $34,443 | $16.56 |
| 3 | Technology | $34,439 | $16.56 |
| 4 | Retail | $33,942 | $16.32 |
High paying customer service leader jobs
Customer service leader salary trends
The average customer service leader salary has risen by $5,573 over the last ten years. In 2014, the average customer service leader earned $28,218 annually, but today, they earn $33,791 a year. That works out to a 8% change in pay for customer service leaders over the last decade.
Compare customer service leader salaries for cities or states with the national average over time.
Average customer service leader salary over time
Compare customer service leader salaries for individual cities or states with the national average.
Customer service leader salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $33,800 | $16.25 | +3.1% |
| 2025 | $32,700 | $15.74 | +1.4% |
| 2024 | $32,300 | $15.51 | +1.3% |
| 2023 | $31,800 | $15.30 | +1.3% |
| 2022 | $31,400 | $15.10 | +3.1% |
Recently added customer service leader salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Maui Jim Inc. | Lead, RX Customer Service | Peoria, IL | 06/29/2025 | $44,871 |
| Micro Center | Retail Customer Service Leader (Front End Leader) | Yonkers, NY | 06/28/2025 | $37,566 |
| State of Virginia | DMV Customer Service Center Work Leader-#00873 Work Leader Lorton CSC | Fairfax, VA | 06/28/2025 | $53,038 |
| University of Arizona | Lead, Customer Service | Tucson, AZ | 06/28/2025 | $53,039 |
| Price Chopper | Lead Customer Service Teammate | Essex Junction, VT | 06/28/2025 | $33,392 |
| Burlington Coat Factory Corporation | Customer Service Lead | Pittsburgh, PA | 06/27/2025 | $27,131 |
| Maui Jim | Lead, RX Customer Service | Peoria, AZ | 06/27/2025 | $44,871 |
| DHRM | DMV Customer Service Center Work Leader-#00873 Work Leader Lorton CSC | Enon, VA | 06/27/2025 | $53,038 |
| Burlington | Customer Service Lead | Newark, NJ | 06/26/2025 | $34,415 |
| Hannaford Bros Co | Customer Service Leader | South Burlington, VT | 06/26/2025 | $36,209 |
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