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Customer service manager salary
Average customer service manager salary
$61,487
Understanding Customer Service Manager Salaries
The average salary for a Customer Service Manager stands at $61,487 per year, translating to about $30 per hour. These figures reflect the importance of this role in various industries, where effective management translates into improved customer experiences. Salaries can differ widely based on factors such as geographic location, industry, and level of experience.
Salary Variations by State
Customer Service Managers in states like California and New York often see higher salaries, with averages exceeding $70,000. Conversely, positions in states with a lower cost of living may offer starting salaries around $50,000. Understanding these regional differences is vital for job seekers aiming to negotiate competitive compensation.
Experience Level Impact
Experience plays a significant role in salary determination. Entry-level managers can expect to earn around $45,000, while those with over ten years of experience may command upwards of $80,000. This progression highlights the potential for financial growth in the customer service field.
Overall, Customer Service Manager salaries are influenced by multiple factors, making it essential for professionals to stay informed about industry trends and regional salary benchmarks.
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Where can a Customer Service Manager earn more?
Customer service manager salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer service manager | $25,300 | $12.18 |
| Mid-level customer service manager | $39,100 | $18.81 |
| Senior-level customer service manager | $70,900 | $34.10 |
Customer service manager salary estimates from across the web
Average customer service manager salary by state
The highest-paying states for customer service managers are New Jersey, New York, and Rhode Island. The lowest average customer service manager salary states are Kentucky, Mississippi, and Iowa.
- State view
- County view
Highest paying states for customer service managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Delaware | $77,435 | $37.23 |
| 2 | Wisconsin | $74,403 | $35.77 |
| 3 | Connecticut | $77,070 | $37.05 |
| 4 | District of Columbia | $101,282 | $48.69 |
| 5 | New Hampshire | $70,900 | $34.09 |
| 6 | New Jersey | $80,208 | $38.56 |
| 7 | California | $74,346 | $35.74 |
| 8 | Rhode Island | $77,675 | $37.34 |
| 9 | New York | $77,682 | $37.35 |
| 10 | Ohio | $64,194 | $30.86 |
| 11 | Virginia | $72,661 | $34.93 |
| 12 | Washington | $72,431 | $34.82 |
| 13 | Texas | $54,281 | $26.10 |
| 14 | North Carolina | $58,353 | $28.05 |
| 15 | Pennsylvania | $65,818 | $31.64 |
| 16 | Maryland | $72,694 | $34.95 |
| 17 | Massachusetts | $71,496 | $34.37 |
| 18 | Nevada | $58,303 | $28.03 |
| 19 | Arizona | $49,189 | $23.65 |
| 20 | Michigan | $54,373 | $26.14 |
| 21 | Illinois | $53,614 | $25.78 |
| 22 | South Carolina | $48,575 | $23.35 |
| 23 | Maine | $46,335 | $22.28 |
| 24 | Alabama | $48,062 | $23.11 |
| 25 | Colorado | $50,185 | $24.13 |
| 26 | West Virginia | $50,802 | $24.42 |
| 27 | Indiana | $47,976 | $23.07 |
| 28 | South Dakota | $54,643 | $26.27 |
| 29 | Oregon | $51,795 | $24.90 |
| 30 | Vermont | $48,122 | $23.14 |
| 31 | Florida | $43,885 | $21.10 |
| 32 | Louisiana | $44,122 | $21.21 |
| 33 | New Mexico | $49,092 | $23.60 |
| 34 | Tennessee | $43,795 | $21.06 |
| 35 | North Dakota | $48,183 | $23.16 |
| 36 | Minnesota | $46,123 | $22.17 |
| 37 | Kentucky | $40,962 | $19.69 |
| 38 | Georgia | $43,233 | $20.79 |
| 39 | Wyoming | $42,238 | $20.31 |
| 40 | Alaska | $46,829 | $22.51 |
| 41 | Nebraska | $44,445 | $21.37 |
| 42 | Hawaii | $46,844 | $22.52 |
| 43 | Utah | $37,067 | $17.82 |
| 44 | Kansas | $44,491 | $21.39 |
| 45 | Mississippi | $38,976 | $18.74 |
| 46 | Montana | $40,993 | $19.71 |
| 47 | Arkansas | $29,384 | $14.13 |
| 48 | Missouri | $41,919 | $20.15 |
| 49 | Idaho | $41,863 | $20.13 |
| 50 | Iowa | $37,975 | $18.26 |
| 51 | Oklahoma | $34,137 | $16.41 |
Highest paying cities for customer service managers
The highest-paying cities for customer service managers are Washington, DC, San Francisco, CA, and Edison, NJ.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $101,882 | $48.98 |
| 2 | San Francisco, CA | $82,005 | $39.43 |
| 3 | Edison, NJ | $80,142 | $38.53 |
| 4 | New York, NY | $78,000 | $37.50 |
| 5 | Seattle, WA | $73,075 | $35.13 |
| 6 | Baltimore, MD | $72,831 | $35.01 |
| 7 | Richmond, VA | $72,502 | $34.86 |
| 8 | Boston, MA | $71,365 | $34.31 |
| 9 | Philadelphia, PA | $66,526 | $31.98 |
| 10 | Columbus, OH | $63,961 | $30.75 |
| 11 | Las Vegas, NV | $57,485 | $27.64 |
| 12 | Austin, TX | $55,640 | $26.75 |
| 13 | Chicago, IL | $54,480 | $26.19 |
| 14 | Charlotte, NC | $54,220 | $26.07 |
| 15 | Portland, OR | $50,966 | $24.50 |
| 16 | Colorado Springs, CO | $50,431 | $24.25 |
| 17 | Charleston, WV | $49,334 | $23.72 |
| 18 | Phoenix, AZ | $49,254 | $23.68 |
| 19 | Columbia, SC | $48,692 | $23.41 |
| 20 | Indianapolis, IN | $47,500 | $22.84 |
Customer Service Managers are the most in-demand in these five cities:
Customer service manager salary details
A customer service manager's salary ranges from $35,000 a year at the 10th percentile to $105,000 at the 90th percentile.
What is a customer service manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $105,000 | $8,750 | $50 |
| 75th Percentile | $81,000 | $6,750 | $39 |
| Average | $61,487 | $5,124 | $30 |
| 25th Percentile | $46,000 | $3,833 | $22 |
| 10th Percentile | $35,000 | $2,917 | $17 |
Highest paying customer service manager jobs
The highest paying types of customer service managers are senior service manager, customer support manager, and general service manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Operations Manager | $82,811 | $6,901 | $39.81 | 328,657 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Service Center Manager | $40,821 | $3,402 | $19.63 | 319,460 |
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Customer Relations Manager | $66,782 | $5,565 | $32.11 | 61,089 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
Top companies hiring customer service managers now:
Which companies pay customer service managers the most?
Customer service manager salaries at KLA and CITGO Petroleum are the highest-paying according to our most recent salary estimates. In addition, the average customer service manager salary at companies like Citi and Lam Research are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | KLA | $119,875 | $57.63 |
| 2 | CITGO Petroleum | $119,151 | $57.28 |
| 3 | Citi | $115,659 | $55.61 |
| 4 | Lam Research | $108,951 | $52.38 |
| 5 | Regeneron | $107,811 | $51.83 |
| 6 | FUJIFILM Diosynth Biotechnologies | $106,343 | $51.13 |
| 7 | Allen Tate | $105,808 | $50.87 |
| 8 | RE/MAX | $104,678 | $50.33 |
| 9 | Altice USA | $102,397 | $49.23 |
| 10 | Cisco | $102,359 | $49.21 |
| 11 | Amkor Technology, Inc. | $100,868 | $48.49 |
| 12 | Palo Alto Networks | $100,713 | $48.42 |
| 13 | Informatica | $100,355 | $48.25 |
| 14 | Zoetis | $99,201 | $47.69 |
| 15 | Learjet | $97,654 | $46.95 |
| 16 | Juniper Networks | $95,837 | $46.08 |
| 17 | HP | $95,099 | $45.72 |
| 18 | City of Seattle | $95,030 | $45.69 |
| 19 | Dentons | $94,775 | $45.56 |
| 20 | Accenture | $93,549 | $44.98 |
Wage gap by gender, race and education
Customer service manager salary trends
The average customer service manager salary has risen by $5,042 over the last ten years. In 2014, the average customer service manager earned $56,445 annually, but today, they earn $61,487 a year. That works out to a 4% change in pay for customer service managers over the last decade.
Compare customer service manager salaries for cities or states with the national average over time.
Average customer service manager salary over time
Compare customer service manager salaries for individual cities or states with the national average.
Customer service manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $61,500 | $29.56 | +2.8% |
| 2025 | $59,800 | $28.74 | -0.1% |
| 2024 | $59,900 | $28.79 | +0.5% |
| 2023 | $59,600 | $28.64 | +1.1% |
| 2022 | $58,900 | $28.32 | +1.6% |
Recently added customer service manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Goodwill of Central and Northern Arizona | Customer Service Manager | Westminster, MD | 06/30/2025 | $40,175 |
| Gnw | Manager, Claims Customer Service | Richmond, VA | 06/30/2025 | $58,800 |
| Deluxe | Manager, Customer Service | Minneapolis, MN | 06/29/2025 | $75,000 |
| Sew-Eurodrive, Inc. | Customer Service Manager | Hayward, CA | 06/29/2025 | $60,000 |
| Transdev Services, Inc. | Customer Service Manager | Phoenix, AZ | 06/29/2025 | $63,200 |
| Transdev Services, Inc. | Customer Service Manager-Fixed Route | North Las Vegas, NV | 06/29/2025 | $90,000 |
| Public Storage | Customer Service-Self Storage Manager | Pearl City, HI | 06/29/2025 | $35,479 |
| Transdevna | Customer Service Manager | Phoenix, AZ | 06/29/2025 | $63,200 |
| Nielseniq | Manager, Customer Insights | Newark, NJ | 06/29/2025 | $76,500 |
| Transdevna | Customer Service Manager-Fixed Route | North Las Vegas, NV | 06/29/2025 | $90,000 |
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