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Customer service/operations manager salary
Average customer service/operations manager salary
$69,350
Understanding Customer Service/Operations Manager Salaries
The average salary for a Customer Service/Operations Manager in the United States is approximately $69,350 per year, translating to about $33 per hour. Salaries can vary significantly based on experience, industry, and location.
Salary by Experience Level
Entry-level managers can expect to earn less, while those with extensive experience can significantly increase their salary. For instance, with over ten years of experience, salaries can rise to over $90,000 annually.
Geographic Salary Variations
Different states offer varying salary ranges. Higher-paying states include California and New York, while others may offer competitive salaries based on local demand. Major cities such as San Francisco and New York City also tend to provide higher compensation packages.
Job Opportunities
Customer Service/Operations Managers find roles across sectors including retail, healthcare, and technology. Understanding these salary dynamics can help job seekers negotiate better offers and make informed career decisions.
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Where can a Customer Service/Operations Manager earn more?
Customer service/operations manager salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer service/operations manager | $28,600 | $13.73 |
| Mid-level customer service/operations manager | $44,100 | $21.21 |
| Senior-level customer service/operations manager | $80,000 | $38.46 |
Average customer service/operations manager salary by state
The average customer service/operations manager salary in New Jersey, New York, and Rhode Island are the highest in the U.S. The lowest average customer service/operations manager salary states are Montana, Maine, and Wyoming.
- State view
- County view
Highest paying states for customer service/operations managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | District of Columbia | $89,225 | $42.90 |
| 2 | Minnesota | $82,832 | $39.82 |
| 3 | Pennsylvania | $81,062 | $38.97 |
| 4 | Rhode Island | $98,262 | $47.24 |
| 5 | New Jersey | $104,025 | $50.01 |
| 6 | New York | $99,441 | $47.81 |
| 7 | Washington | $78,460 | $37.72 |
| 8 | North Carolina | $74,498 | $35.82 |
| 9 | Georgia | $75,777 | $36.43 |
| 10 | Ohio | $73,399 | $35.29 |
| 11 | Delaware | $90,084 | $43.31 |
| 12 | Massachusetts | $91,226 | $43.86 |
| 13 | Wisconsin | $75,158 | $36.13 |
| 14 | South Dakota | $76,805 | $36.93 |
| 15 | Texas | $68,399 | $32.88 |
| 16 | Nevada | $67,598 | $32.50 |
| 17 | Maryland | $87,080 | $41.87 |
| 18 | Alabama | $69,757 | $33.54 |
| 19 | California | $80,536 | $38.72 |
| 20 | Connecticut | $74,885 | $36.00 |
| 21 | New Mexico | $73,166 | $35.18 |
| 22 | Michigan | $69,779 | $33.55 |
| 23 | Virginia | $78,716 | $37.84 |
| 24 | New Hampshire | $59,490 | $28.60 |
| 25 | Colorado | $73,346 | $35.26 |
| 26 | Tennessee | $58,041 | $27.90 |
| 27 | Illinois | $70,440 | $33.87 |
| 28 | South Carolina | $61,411 | $29.52 |
| 29 | Louisiana | $64,665 | $31.09 |
| 30 | Missouri | $62,188 | $29.90 |
| 31 | Oregon | $68,250 | $32.81 |
| 32 | Kentucky | $55,604 | $26.73 |
| 33 | Indiana | $55,430 | $26.65 |
| 34 | Florida | $56,012 | $26.93 |
| 35 | Alaska | $60,171 | $28.93 |
| 36 | Iowa | $57,062 | $27.43 |
| 37 | North Dakota | $51,616 | $24.82 |
| 38 | Kansas | $55,828 | $26.84 |
| 39 | Idaho | $58,474 | $28.11 |
| 40 | Mississippi | $53,754 | $25.84 |
| 41 | Nebraska | $54,369 | $26.14 |
| 42 | Maine | $53,089 | $25.52 |
| 43 | Montana | $53,445 | $25.69 |
| 44 | West Virginia | $55,274 | $26.57 |
| 45 | Utah | $56,160 | $27.00 |
| 46 | Wyoming | $52,251 | $25.12 |
| 47 | Arizona | $56,785 | $27.30 |
| 48 | Hawaii | $56,381 | $27.11 |
| 49 | Arkansas | $43,181 | $20.76 |
| 50 | Vermont | $56,210 | $27.02 |
| 51 | Oklahoma | $50,483 | $24.27 |
Highest paying cities for customer service/operations managers
The highest-paying cities for customer service/operations managers are Bay Shore, NY, Boston, MA, and Wilmington, DE.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Bay Shore, NY | $99,910 | $48.03 |
| 2 | Boston, MA | $91,201 | $43.85 |
| 3 | Wilmington, DE | $90,292 | $43.41 |
| 4 | Glen Burnie, MD | $87,183 | $41.91 |
| 5 | Philadelphia, PA | $81,526 | $39.20 |
| 6 | Reston, VA | $79,216 | $38.08 |
| 7 | Los Angeles, CA | $79,101 | $38.03 |
| 8 | Seattle, WA | $79,093 | $38.03 |
| 9 | Cleveland, OH | $74,462 | $35.80 |
| 10 | Charlotte, NC | $73,414 | $35.30 |
| 11 | Lakewood, CO | $73,368 | $35.27 |
| 12 | Chicago, IL | $70,683 | $33.98 |
| 13 | Spring, TX | $68,693 | $33.03 |
| 14 | Las Vegas, NV | $67,008 | $32.22 |
| 15 | Meridian, ID | $58,918 | $28.33 |
| 16 | Collierville, TN | $57,373 | $27.58 |
| 17 | Fort Myers, FL | $56,287 | $27.06 |
| 18 | Layton, UT | $56,177 | $27.01 |
Customer service/operations manager salary details
A customer service/operations manager's salary ranges from $48,000 a year at the 10th percentile to $98,000 at the 90th percentile.
What is a customer service/operations manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $98,000 | $8,167 | $47 |
| 75th Percentile | $83,000 | $6,917 | $40 |
| Average | $69,350 | $5,779 | $33 |
| 25th Percentile | $57,000 | $4,750 | $27 |
| 10th Percentile | $48,000 | $4,000 | $23 |
Highest paying customer service/operations manager jobs
The highest paying types of customer service/operations managers are senior service manager, senior operations manager, and operations program manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Manager, Center Operations | $61,059 | $5,088 | $29.36 | 419,533 |
| Operations Support Manager | $79,730 | $6,644 | $38.33 | 376,894 |
| Operations Program Manager | $111,378 | $9,281 | $53.55 | 319,602 |
| Operations Project Manager | $90,352 | $7,529 | $43.44 | 210,582 |
| Service Center Manager | $40,821 | $3,402 | $19.63 | 319,460 |
| Service Manager | $74,009 | $6,167 | $35.58 | 341,785 |
Top companies hiring customer service/operations managers now:
Which companies pay customer service/operations managers the most?
Customer service/operations manager salaries at Xerox and Innophos are the highest-paying according to our most recent salary estimates. In addition, the average customer service/operations manager salary at companies like Chewy and Accenture are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Xerox | $79,439 | $38.19 |
| 2 | Innophos | $70,015 | $33.66 |
| 3 | Chewy | $68,361 | $32.87 |
| 4 | Accenture | $68,116 | $32.75 |
| 5 | Room & Board | $67,785 | $32.59 |
| 6 | Agilent Technologies | $66,906 | $32.17 |
| 7 | P&G | $64,993 | $31.25 |
| 8 | United | $64,726 | $31.12 |
| 9 | Empire Today | $62,075 | $29.84 |
| 10 | Tricorbraun WinePak | $57,433 | $27.61 |
| 11 | The Jonus Group | $56,751 | $27.28 |
| 12 | NNR Global Logistics | $56,604 | $27.21 |
| 13 | Rotech Healthcare | $56,254 | $27.05 |
| 14 | The Hertz Corporation | $56,016 | $26.93 |
| 15 | Innovative Ag Services Llc | $55,212 | $26.54 |
| 16 | energyby5 | $54,636 | $26.27 |
| 17 | Kelly Services | $50,438 | $24.25 |
| 18 | Randstad North America, Inc. | $49,122 | $23.62 |
| 19 | GAT Airline Ground Support | $45,650 | $21.95 |
Wage gap by gender, race and education
Customer Service/Operations Manager salary by industry
The average customer service/operations manager salary varies across industries:
- The average customer service/operations manager salary in the finance industry is $67,456, the highest of any industry.
- The average customer service/operations manager salary in the finance industry is $64,741.
- Customer service/operations managers in the transportation industry earn an average salary of $53,617, the lowest of any industry.
Highest paying industries for customer service/operations managers
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $67,456 | $32.43 |
| 2 | Manufacturing | $64,741 | $31.13 |
| 3 | Technology | $62,363 | $29.98 |
| 4 | Retail | $56,961 | $27.39 |
| 5 | Telecommunication | $53,889 | $25.91 |
| 6 | Transportation | $53,617 | $25.78 |
High paying customer service/operations manager jobs
Customer service/operations manager salary trends
The average customer service/operations manager salary has risen by $5,688 over the last ten years. In 2014, the average customer service/operations manager earned $63,662 annually, but today, they earn $69,350 a year. That works out to a 4% change in pay for customer service/operations managers over the last decade.
Compare customer service/operations manager salaries for cities or states with the national average over time.
Average customer service/operations manager salary over time
Compare customer service/operations manager salaries for individual cities or states with the national average.
Customer service/operations manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $69,300 | $33.34 | +2.8% |
| 2025 | $67,400 | $32.42 | -0.1% |
| 2024 | $67,500 | $32.47 | +0.5% |
| 2023 | $67,200 | $32.30 | +1.1% |
| 2022 | $66,400 | $31.95 | +1.6% |
Recently added customer service/operations manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Keysight Technologies | Operations Manager, EDA Services & Customer Success | Boston, MA | 06/20/2025 | $128,670 |
| Nestle International | Customer Strategy Manager (Boost) Job Details | Nestle Operational Services Worldwide SA | Bridgewater, NJ | 06/19/2025 | $100,000 |
| Rotech Healthcare Inc. | Medical Equipment Operations Customer Service | Lakewood, CO | 06/18/2025 | $43,827 |
| Fiberflon | Operations & Customer Service Manager (Process Improvement) | Miami, FL | 05/30/2025 | $80,000 |
| CVS Health | Customer Service New Business Operations-Hybrid | Franklin, TN | 05/29/2025 | $35,479 |
| State Farm Agent | Customer Service Operations Manager | Huntington Beach, CA | 05/29/2025 | $45,914 |
| ThÉLios | Sales Operations, Procurement & Customer Service Manager | Irvine, CA | 05/27/2025 | $75,000 |
| Rotech Healthcare Inc. | Medical Equipment Operations Customer Service | Lakewood, CO | 05/15/2025 | $43,827 |
| Mizuho | Futures Operations-Customer Service (Docs/Client Implementation) | Chicago, IL | 04/28/2025 | $80,000 |
| Sanofi | Manager, Customer Service Operations-Vaccines | Morristown, NJ | 04/26/2025 | $108,750 |
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