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Customer service professional salary
Average customer service professional salary
$46,620
Understanding Customer Service Professional Salaries
As of October 2025, the average salary for a customer service professional is $46,620 per year or about $22 per hour. This figure reflects a combination of factors, including geographic location, years of experience, and the specific industry in which one is employed.
For instance, customer service professionals in industries such as technology or finance often command higher salaries compared to those in retail or hospitality. Additionally, experience plays a crucial role: entry-level positions may start at around $30,000, while seasoned professionals can earn upwards of $60,000.
Salaries by State
Regional differences are significant; for example, customer service roles in states like California and New York typically offer higher compensation due to the cost of living. In contrast, states like Mississippi may report lower average salaries.
Career Advancement
To maximize earning potential, customer service professionals should consider roles that offer opportunities for advancement, such as team lead or management positions. Continuous skill development through training and certifications can also enhance job prospects and salary potential.
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Where can a Customer Service Professional earn more?
Customer service professional salaries by experience level
Average customer service professional salary by state
The highest-paying states for customer service professionals are California, New York, and Washington. The lowest average customer service professional salary states are Kentucky, Wisconsin, and Minnesota.
- State view
- County view
Highest paying states for customer service professionals
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Nevada | $60,583 | $29.13 |
| 2 | Oklahoma | $51,246 | $24.64 |
| 3 | Texas | $59,048 | $28.39 |
| 4 | Florida | $52,128 | $25.06 |
| 5 | Delaware | $53,765 | $25.85 |
| 6 | California | $81,766 | $39.31 |
| 7 | New Jersey | $59,354 | $28.54 |
| 8 | North Carolina | $51,667 | $24.84 |
| 9 | New York | $65,467 | $31.47 |
| 10 | Connecticut | $56,970 | $27.39 |
| 11 | Washington | $61,615 | $29.62 |
| 12 | Arizona | $47,617 | $22.89 |
| 13 | Mississippi | $42,903 | $20.63 |
| 14 | Wyoming | $42,663 | $20.51 |
| 15 | Rhode Island | $47,985 | $23.07 |
| 16 | New Hampshire | $47,703 | $22.93 |
| 17 | Oregon | $51,710 | $24.86 |
| 18 | District of Columbia | $58,111 | $27.94 |
| 19 | Illinois | $46,459 | $22.34 |
| 20 | Virginia | $51,861 | $24.93 |
| 21 | Georgia | $49,624 | $23.86 |
| 22 | Maryland | $52,465 | $25.22 |
| 23 | Pennsylvania | $43,509 | $20.92 |
| 24 | New Mexico | $41,110 | $19.76 |
| 25 | Utah | $45,920 | $22.08 |
| 26 | Massachusetts | $48,036 | $23.09 |
| 27 | Vermont | $45,746 | $21.99 |
| 28 | Louisiana | $39,387 | $18.94 |
| 29 | Montana | $36,853 | $17.72 |
| 30 | Ohio | $36,969 | $17.77 |
| 31 | Tennessee | $37,223 | $17.90 |
| 32 | Arkansas | $41,431 | $19.92 |
| 33 | Indiana | $35,625 | $17.13 |
| 34 | Hawaii | $48,322 | $23.23 |
| 35 | Michigan | $36,349 | $17.48 |
| 36 | Maine | $34,491 | $16.58 |
| 37 | South Carolina | $36,461 | $17.53 |
| 38 | Alabama | $38,148 | $18.34 |
| 39 | North Dakota | $36,452 | $17.52 |
| 40 | West Virginia | $37,769 | $18.16 |
| 41 | Kansas | $35,546 | $17.09 |
| 42 | Minnesota | $33,321 | $16.02 |
| 43 | Kentucky | $34,122 | $16.40 |
| 44 | Colorado | $38,968 | $18.73 |
| 45 | Iowa | $32,224 | $15.49 |
| 46 | Idaho | $36,897 | $17.74 |
| 47 | Alaska | $38,807 | $18.66 |
| 48 | Missouri | $35,386 | $17.01 |
| 49 | Wisconsin | $33,573 | $16.14 |
| 50 | Nebraska | $31,338 | $15.07 |
| 51 | South Dakota | $27,465 | $13.20 |
Highest paying cities for customer service professionals
The highest-paying cities for customer service professionals are San Francisco, CA, New York, NY, and Tacoma, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $92,106 | $44.28 |
| 2 | New York, NY | $66,022 | $31.74 |
| 3 | Tacoma, WA | $64,456 | $30.99 |
| 4 | San Antonio, TX | $59,453 | $28.58 |
| 5 | Jersey City, NJ | $59,360 | $28.54 |
| 6 | Washington, DC | $57,989 | $27.88 |
| 7 | Clermont, FL | $52,317 | $25.15 |
| 8 | Oklahoma City, OK | $52,031 | $25.01 |
| 9 | Charlotte, NC | $51,270 | $24.65 |
| 10 | Atlanta, GA | $49,379 | $23.74 |
| 11 | Portland, OR | $49,144 | $23.63 |
| 12 | Worcester, MA | $48,393 | $23.27 |
| 13 | Urban Honolulu, HI | $48,280 | $23.21 |
| 14 | Phoenix, AZ | $47,778 | $22.97 |
| 15 | Chicago, IL | $46,619 | $22.41 |
| 16 | Colorado Springs, CO | $41,825 | $20.11 |
| 17 | Detroit, MI | $37,020 | $17.80 |
| 18 | Columbia, SC | $36,406 | $17.50 |
| 19 | Columbus, OH | $36,032 | $17.32 |
| 20 | Portland, ME | $35,520 | $17.08 |
Customer service professional salary details
A customer service professional's salary ranges from $25,000 a year at the 10th percentile to $85,000 at the 90th percentile.
What is a customer service professional's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $85,000 | $7,083 | $41 |
| 75th Percentile | $64,000 | $5,333 | $31 |
| Average | $46,620 | $3,885 | $22 |
| 25th Percentile | $33,000 | $2,750 | $16 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer service professional jobs
The highest paying types of customer service professionals are customer service expert, customer relations representative, and customer specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Relations Representative | $38,632 | $3,219 | $18.57 | 235,295 |
| Service Agent | $29,769 | $2,481 | $14.31 | 218,795 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Customer Service Administrator | $35,824 | $2,985 | $17.22 | 247,315 |
| Customer Service Advisor | $32,029 | $2,669 | $15.40 | 235,256 |
Top companies hiring customer service professionals now:
Which companies pay customer service professionals the most?
Customer service professional salaries at Amazon and Citi are the highest-paying according to our most recent salary estimates. In addition, the average customer service professional salary at companies like TIBCO Software and Google are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Amazon | $151,380 | $72.78 |
| 2 | Citi | $132,298 | $63.60 |
| 3 | TIBCO Software | $132,217 | $63.57 |
| 4 | $124,341 | $59.78 | |
| 5 | Cisco | $110,005 | $52.89 |
| 6 | Morgan Stanley | $109,077 | $52.44 |
| 7 | Devon Energy | $107,407 | $51.64 |
| 8 | Splunk | $102,236 | $49.15 |
| 9 | Softpath System | $100,580 | $48.36 |
| 10 | IBM | $87,657 | $42.14 |
| 11 | Software AG | $86,605 | $41.64 |
| 12 | General Electric | $78,697 | $37.84 |
| 13 | Hca Hospital Services Of San Diego | $77,348 | $37.19 |
| 14 | Siemens | $76,354 | $36.71 |
| 15 | American Express | $72,655 | $34.93 |
| 16 | Toyota Escondido | $69,695 | $33.51 |
| 17 | Ameriprise Financial | $66,486 | $31.96 |
| 18 | VIVA USA | $63,616 | $30.58 |
| 19 | Thrivent | $63,510 | $30.53 |
| 20 | QuintilesIMS | $62,619 | $30.11 |
Wage gap by gender, race and education
Customer service professional salary trends
The average customer service professional salary has risen by $6,792 over the last ten years. In 2014, the average customer service professional earned $39,828 annually, but today, they earn $46,620 a year. That works out to a 11% change in pay for customer service professionals over the last decade.
Compare customer service professional salaries for cities or states with the national average over time.
Average customer service professional salary over time
Compare customer service professional salaries for individual cities or states with the national average.
Customer service professional salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $46,600 | $22.41 | +3.1% |
| 2025 | $45,200 | $21.71 | +2.8% |
| 2024 | $43,900 | $21.11 | +2.5% |
| 2023 | $42,800 | $20.57 | +1.8% |
| 2022 | $42,000 | $20.21 | +1.8% |
Recently added customer service professional salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| The Career Hut | Remote Customer Service | Colorado Springs, CO | 06/29/2025 | $50,000 |
| Re-Krut Services | Virtual Customer Service Professional (Legitimate Work From Home) | Burlington, VT | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional(Work From Home) | Tome, NM | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional (Legitimate Work From Home) | Sioux Falls, SD | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional (Legitimate Work From Home) | Lincoln, NE | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional (Legitimate Work From Home) | Iowa City, IA | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional (Work From Home) | Akutan, AK | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional (Legitimate Work From Home) | Fargo, ND | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional(Work From Home) | Pope, MS | 06/29/2025 | $18,783 |
| Re-Krut Services | Virtual Customer Service Professional (Legitimate Work From Home) | Logan, UT | 06/29/2025 | $18,783 |
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