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Customer service representative salary
Average customer service representative salary
$15.51
Understanding Customer Service Representative Salaries
As of October 2025, the average salary for a Customer Service Representative in the U.S. is about $32,260 annually. The entry-level positions typically start around $28,000, while experienced representatives can earn significantly more, especially in specialized sectors like finance or tech.
Geographic location plays a crucial role in salary variation. For example, states like California and New York often offer higher salaries due to the cost of living. In contrast, positions in rural areas may present lower average salaries.
Experience matters too. Representatives with several years in the field may command salaries upwards of $40,000 as they take on more complex duties or supervisory roles. Furthermore, additional skills, such as proficiency in multiple languages, can enhance earning potential.
Understanding these factors is essential for anyone exploring a career in customer service. By considering location, experience, and industry, you can better navigate your career path and maximize your salary opportunities.
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Where can a Customer Service Representative earn more?
Customer service representative salaries by experience level
Customer service representative salary estimates from across the web
Average customer service representative salary by state
The average customer service representative salary in Washington, Alaska, and Hawaii are the highest in the U.S. The lowest average customer service representative salary states are South Carolina, Louisiana, and Oklahoma.
- State view
- County view
Highest paying states for customer service representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | North Dakota | $33,239 | $15.98 |
| 2 | Wisconsin | $33,627 | $16.17 |
| 3 | Maine | $33,143 | $15.93 |
| 4 | Minnesota | $35,753 | $17.19 |
| 5 | Alaska | $37,583 | $18.07 |
| 6 | Iowa | $32,770 | $15.75 |
| 7 | Washington | $37,921 | $18.23 |
| 8 | Arizona | $33,015 | $15.87 |
| 9 | Illinois | $33,462 | $16.09 |
| 10 | Ohio | $31,528 | $15.16 |
| 11 | Massachusetts | $36,648 | $17.62 |
| 12 | Rhode Island | $33,707 | $16.21 |
| 13 | South Dakota | $31,156 | $14.98 |
| 14 | New Hampshire | $33,356 | $16.04 |
| 15 | Montana | $31,883 | $15.33 |
| 16 | Wyoming | $31,294 | $15.05 |
| 17 | Connecticut | $34,093 | $16.39 |
| 18 | Delaware | $33,477 | $16.09 |
| 19 | Michigan | $31,723 | $15.25 |
| 20 | Oregon | $34,776 | $16.72 |
| 21 | Vermont | $32,976 | $15.85 |
| 22 | Indiana | $31,439 | $15.11 |
| 23 | California | $36,790 | $17.69 |
| 24 | New Jersey | $34,471 | $16.57 |
| 25 | New York | $35,132 | $16.89 |
| 26 | Kansas | $31,283 | $15.04 |
| 27 | Hawaii | $36,896 | $17.74 |
| 28 | Pennsylvania | $31,765 | $15.27 |
| 29 | Colorado | $33,090 | $15.91 |
| 30 | Nebraska | $30,875 | $14.84 |
| 31 | District of Columbia | $37,248 | $17.91 |
| 32 | Missouri | $31,311 | $15.05 |
| 33 | Tennessee | $30,136 | $14.49 |
| 34 | Kentucky | $29,642 | $14.25 |
| 35 | Idaho | $30,480 | $14.65 |
| 36 | Nevada | $31,279 | $15.04 |
| 37 | Utah | $31,168 | $14.98 |
| 38 | Texas | $29,959 | $14.40 |
| 39 | North Carolina | $30,807 | $14.81 |
| 40 | West Virginia | $27,706 | $13.32 |
| 41 | Alabama | $28,424 | $13.67 |
| 42 | Maryland | $32,318 | $15.54 |
| 43 | Oklahoma | $28,288 | $13.60 |
| 44 | New Mexico | $29,322 | $14.10 |
| 45 | South Carolina | $28,401 | $13.65 |
| 46 | Arkansas | $28,758 | $13.83 |
| 47 | Florida | $27,760 | $13.35 |
| 48 | Louisiana | $28,359 | $13.63 |
| 49 | Mississippi | $26,678 | $12.83 |
| 50 | Georgia | $29,168 | $14.02 |
| 51 | Virginia | $29,737 | $14.30 |
Highest paying cities for customer service representatives
The highest-paying cities for customer service representatives are Des Moines, WA, Richmond, CA, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Des Moines, WA | $38,086 | $18.31 |
| 2 | Richmond, CA | $37,285 | $17.93 |
| 3 | Boston, MA | $36,703 | $17.65 |
| 4 | Saint Paul, MN | $35,794 | $17.21 |
| 5 | New York, NY | $35,130 | $16.89 |
| 6 | Portland, OR | $34,688 | $16.68 |
| 7 | Milwaukee, WI | $33,615 | $16.16 |
| 8 | Chicago, IL | $33,509 | $16.11 |
| 9 | Portland, ME | $33,211 | $15.97 |
| 10 | Denver, CO | $33,111 | $15.92 |
| 11 | Phoenix, AZ | $33,008 | $15.87 |
| 12 | Des Moines, IA | $32,660 | $15.70 |
| 13 | Baltimore, MD | $32,391 | $15.57 |
| 14 | Philadelphia, PA | $31,793 | $15.29 |
| 15 | Detroit, MI | $31,730 | $15.25 |
| 16 | Richmond, IN | $31,409 | $15.10 |
| 17 | Kansas City, MO | $31,383 | $15.09 |
| 18 | Kansas City, KS | $31,356 | $15.07 |
| 19 | Columbus, OH | $31,290 | $15.04 |
| 20 | Las Vegas, NV | $31,164 | $14.98 |
Customer Service Representatives are the most in-demand in these five cities:
Customer service representative salary details
A customer service representative's salary ranges from $25,000 a year at the 10th percentile to $41,000 at the 90th percentile.
What is a customer service representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $41,000 | $3,417 | $20 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $32,260 | $2,688 | $16 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $25,000 | $2,083 | $12 |
Highest paying customer service representative jobs
The highest paying types of customer service representatives are customer service expert, customer service professional, and client representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Client Representative | $41,785 | $3,482 | $20.09 | 238,735 |
| Customer Service Advisor | $32,029 | $2,669 | $15.40 | 235,256 |
| Call Center Representative | $31,549 | $2,629 | $15.17 | 133,579 |
| Customer Service Consultant | $37,471 | $3,123 | $18.02 | 225,026 |
| Customer Service Trainer | $32,452 | $2,704 | $15.60 | 235,862 |
Top companies hiring customer service representatives now:
Which companies pay customer service representatives the most?
Customer service representative salaries at Oracle and University of California, Berkeley are the highest-paying according to our most recent salary estimates. In addition, the average customer service representative salary at companies like CoBank and Uline are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Oracle | $41,458 | $19.93 |
| 2 | University of California-Berkeley | $41,251 | $19.83 |
| 3 | CoBank | $40,717 | $19.58 |
| 4 | Uline | $40,610 | $19.52 |
| 5 | University of California | $40,248 | $19.35 |
| 6 | Home Bancshares Inc. | $40,050 | $19.25 |
| 7 | National Grid plc | $39,504 | $18.99 |
| 8 | Steel Dynamics | $39,425 | $18.95 |
| 9 | Qep | $39,107 | $18.80 |
| 10 | Community West Bank | $38,742 | $18.63 |
| 11 | SoCalGas | $38,679 | $18.60 |
| 12 | Conviva | $38,547 | $18.53 |
| 13 | Kemper | $38,400 | $18.46 |
| 14 | PepsiCo | $38,365 | $18.44 |
| 15 | Martin Marietta | $38,354 | $18.44 |
| 16 | FLIR Systems | $38,309 | $18.42 |
| 17 | WeatherTech | $38,294 | $18.41 |
| 18 | Sentry | $38,272 | $18.40 |
| 19 | The Travelers Companies | $38,250 | $18.39 |
| 20 | Federated Insurance | $38,170 | $18.35 |
Wage gap by gender, race and education
Customer Service Representative salary by industry
The average customer service representative salary varies across industries:
- The average customer service representative salary in the insurance industry is $34,074, the highest of any industry.
- The average customer service representative salary in the finance industry is $33,298.
- Customer service representatives in the professional industry earn an average salary of $29,264, the lowest of any industry.
Highest paying industries for customer service representatives
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $34,074 | $16.38 |
| 2 | Finance | $33,298 | $16.01 |
| 3 | Health Care | $33,038 | $15.88 |
| 4 | Manufacturing | $32,583 | $15.66 |
| 5 | Telecommunication | $32,518 | $15.63 |
| 6 | Technology | $31,060 | $14.93 |
| 7 | Retail | $30,830 | $14.82 |
| 8 | Professional | $29,264 | $14.07 |
High paying customer service representative jobs
Customer service representative salary trends
The average customer service representative salary has risen by $4,700 over the last ten years. In 2014, the average customer service representative earned $27,560 annually, but today, they earn $32,260 a year. That works out to a 11% change in pay for customer service representatives over the last decade.
Compare customer service representative salaries for cities or states with the national average over time.
Average customer service representative salary over time
Compare customer service representative salaries for individual cities or states with the national average.
Customer service representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $32,300 | $15.51 | +3.1% |
| 2024 | $31,300 | $15.03 | +2.8% |
| 2023 | $30,400 | $14.61 | +2.5% |
| 2022 | $29,600 | $14.24 | +1.8% |
| 2021 | $29,100 | $13.98 | +1.8% |
Recently added customer service representative salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Crossamerica Partners LP | Customer Service Representative | Warwick, RI | 06/30/2025 | $31,305 |
| DXP Enterprises | Customer Service Representative | Anaheim, CA | 06/30/2025 | $48,001 |
| Eversource Energy | Billing, Customer Service Representative II (Hybrid) | Manchester, NH | 06/30/2025 | $48,590 |
| Homestreet Bank | Customer Service Representative III, Retail Banking | Seattle, WA | 06/30/2025 | $42,032 |
| Clorox | Customer Service Representative-Rotating Shifts | Forest Park, GA | 06/30/2025 | $59,730 |
| Aristocrat | Customer Service Representative | Manchester, NH | 06/30/2025 | $25,357 |
| Carrier | Customer Service Representative | East Syracuse, NY | 06/30/2025 | $32,681 |
| Circle K | Customer Service Representative | Chaska, MN | 06/30/2025 | $23,228 |
| Circle K | Customer Service Representative | Chicago, IL | 06/30/2025 | $34,018 |
| Otis Elevator Company | Otisline Splitshift Customer Service REP | Bloomfield, CT | 06/30/2025 | $40,000 |
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