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Customer service senior associate salary
Average customer service senior associate salary
$45,025
Understanding the Customer Service Senior Associate Salary
The role of a Customer Service Senior Associate is critical in various industries, serving as a bridge between customers and the company. As of October 2025, the average salary for this position is $45,025 per year. Salaries differ significantly across states; for example, states like California and New York typically offer higher compensation due to higher living costs.
In addition to geographical factors, the salary can also fluctuate based on the level of experience. Entry-level associates generally earn less than those with several years of experience, who may command salaries exceeding $50,000 annually. The industry sector plays a significant role as well; customer service associates in tech companies often receive higher pay compared to those in retail.
To maximize your earning potential, consider pursuing certifications or further education in customer service management. This can lead to advancement opportunities, including supervisory roles, which may offer salaries in the $60,000 range or higher.
Career Growth Opportunities
Customer Service Senior Associates can explore various paths within the organization, from team lead positions to specialized roles like customer experience managers. As you gain experience and skills, you're likely to find more lucrative and fulfilling opportunities.
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Where can a Customer Service Senior Associate earn more?
Average customer service senior associate salary by state
The highest-paying states for customer service senior associates are Maryland, Rhode Island, and New Jersey. The lowest average customer service senior associate salary states are Nebraska, Oregon, and Wyoming.
- State view
- County view
Highest paying states for customer service senior associates
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $73,392 | $35.28 |
| 2 | Delaware | $69,274 | $33.30 |
| 3 | Rhode Island | $79,307 | $38.13 |
| 4 | Maryland | $80,258 | $38.59 |
| 5 | Pennsylvania | $71,780 | $34.51 |
| 6 | Vermont | $71,171 | $34.22 |
| 7 | Maine | $55,280 | $26.58 |
| 8 | Massachusetts | $73,224 | $35.20 |
| 9 | New Jersey | $76,064 | $36.57 |
| 10 | Connecticut | $67,903 | $32.65 |
| 11 | Michigan | $53,706 | $25.82 |
| 12 | Virginia | $70,879 | $34.08 |
| 13 | District of Columbia | $83,225 | $40.01 |
| 14 | North Carolina | $54,877 | $26.38 |
| 15 | Ohio | $53,984 | $25.95 |
| 16 | New York | $70,516 | $33.90 |
| 17 | Indiana | $48,659 | $23.39 |
| 18 | Kentucky | $46,711 | $22.46 |
| 19 | Texas | $53,764 | $25.85 |
| 20 | Florida | $45,631 | $21.94 |
| 21 | California | $63,586 | $30.57 |
| 22 | Louisiana | $42,678 | $20.52 |
| 23 | Arizona | $42,457 | $20.41 |
| 24 | Tennessee | $46,254 | $22.24 |
| 25 | Illinois | $43,288 | $20.81 |
| 26 | South Carolina | $48,317 | $23.23 |
| 27 | Minnesota | $42,340 | $20.36 |
| 28 | West Virginia | $50,046 | $24.06 |
| 29 | Wisconsin | $41,780 | $20.09 |
| 30 | Alabama | $42,078 | $20.23 |
| 31 | Arkansas | $41,611 | $20.01 |
| 32 | Iowa | $40,002 | $19.23 |
| 33 | Mississippi | $37,812 | $18.18 |
| 34 | Missouri | $38,876 | $18.69 |
| 35 | Hawaii | $48,807 | $23.46 |
| 36 | Georgia | $42,548 | $20.46 |
| 37 | New Mexico | $38,596 | $18.56 |
| 38 | Utah | $38,451 | $18.49 |
| 39 | Montana | $37,503 | $18.03 |
| 40 | Oklahoma | $36,649 | $17.62 |
| 41 | Wyoming | $33,413 | $16.06 |
| 42 | Idaho | $30,454 | $14.64 |
| 43 | Alaska | $37,474 | $18.02 |
| 44 | Washington | $38,003 | $18.27 |
| 45 | Nevada | $36,664 | $17.63 |
| 46 | South Dakota | $34,920 | $16.79 |
| 47 | Kansas | $36,447 | $17.52 |
| 48 | North Dakota | $32,896 | $15.82 |
| 49 | Colorado | $31,546 | $15.17 |
| 50 | Oregon | $33,524 | $16.12 |
| 51 | Nebraska | $33,823 | $16.26 |
Highest paying cities for customer service senior associates
The highest-paying cities for customer service senior associates are Washington, DC, Baltimore, MD, and Philadelphia, PA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $85,546 | $41.13 |
| 2 | Baltimore, MD | $82,498 | $39.66 |
| 3 | Philadelphia, PA | $73,866 | $35.51 |
| 4 | Boston, MA | $73,469 | $35.32 |
| 5 | New York, NY | $71,133 | $34.20 |
| 6 | Westport, CT | $67,867 | $32.63 |
| 7 | San Francisco, CA | $65,129 | $31.31 |
| 8 | Raleigh, NC | $57,600 | $27.69 |
| 9 | Houston, TX | $55,259 | $26.57 |
| 10 | Oak Ridge, TN | $48,962 | $23.54 |
| 11 | Kailua, HI | $48,938 | $23.53 |
| 12 | Lafayette, IN | $47,267 | $22.72 |
| 13 | Miami, FL | $46,356 | $22.29 |
| 14 | Chicago, IL | $43,505 | $20.92 |
| 15 | Woodbury, MN | $42,586 | $20.47 |
| 16 | Chandler, AZ | $42,368 | $20.37 |
| 17 | Duluth, GA | $42,250 | $20.31 |
| 18 | Saint Louis, MO | $40,990 | $19.71 |
| 19 | Omaha, NE | $34,283 | $16.48 |
| 20 | Colorado Springs, CO | $32,144 | $15.45 |
Customer service senior associate salary details
A customer service senior associate's salary ranges from $21,000 a year at the 10th percentile to $95,000 at the 90th percentile.
What is a customer service senior associate's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $95,000 | $7,917 | $46 |
| 75th Percentile | $67,000 | $5,583 | $32 |
| Average | $45,025 | $3,752 | $22 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $21,000 | $1,750 | $10 |
Highest paying customer service senior associate jobs
The highest paying types of customer service senior associates are customer service expert, service lead, and customer service manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
| Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Customer Service Manager | $61,487 | $5,124 | $29.56 | 313,110 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
| Customer Service Leader | $33,791 | $2,816 | $16.25 | 301,338 |
Top companies hiring customer service senior associates now:
Which companies pay customer service senior associates the most?
Customer service senior associate salaries at Nebraska Medicine and THE CENTECH GROUP are the highest-paying according to our most recent salary estimates. In addition, the average customer service senior associate salary at companies like Bechtel Corporation and Pwc are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Nebraska Medicine | $135,150 | $64.98 |
| 2 | THE CENTECH GROUP | $118,472 | $56.96 |
| 3 | Bechtel Corporation | $100,435 | $48.29 |
| 4 | Pwc | $95,119 | $45.73 |
| 5 | Fidelity National Information Solutions | $93,102 | $44.76 |
| 6 | LendingClub | $91,301 | $43.89 |
| 7 | Bramasol | $85,638 | $41.17 |
| 8 | Skanska USA Civil Inc | $83,049 | $39.93 |
| 9 | MUFG EMEA | $81,255 | $39.06 |
| 10 | KPMG LLP | $79,782 | $38.36 |
| 11 | Skanska | $78,237 | $37.61 |
| 12 | Prudential Bank | $73,362 | $35.27 |
| 13 | Compassion International | $69,176 | $33.26 |
| 14 | Cigna | $63,943 | $30.74 |
| 15 | Bausch + Lomb | $62,476 | $30.04 |
| 16 | Monroe County | $49,681 | $23.89 |
| 17 | Catholic Relief Services | $45,827 | $22.03 |
| 18 | Par Pacific Holdings | $45,752 | $22.00 |
| 19 | FST Technical Services | $45,568 | $21.91 |
| 20 | Robert Half | $44,327 | $21.31 |
Wage gap by gender, race and education
Customer service senior associate salary trends
The average customer service senior associate salary has risen by $6,559 over the last ten years. In 2014, the average customer service senior associate earned $38,466 annually, but today, they earn $45,025 a year. That works out to a 11% change in pay for customer service senior associates over the last decade.
Compare customer service senior associate salaries for cities or states with the national average over time.
Average customer service senior associate salary over time
Compare customer service senior associate salaries for individual cities or states with the national average.
Customer service senior associate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $45,000 | $21.65 | +3.1% |
| 2025 | $43,600 | $20.97 | +2.8% |
| 2024 | $42,400 | $20.39 | +2.5% |
| 2023 | $41,300 | $19.87 | +1.8% |
| 2022 | $40,600 | $19.51 | +1.8% |
Recently added customer service senior associate salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Wayfair LLC | Senior Customer Service Associate | Athens, GA | 06/27/2025 | $38,923 |
| Shane Co | Customer Service Associate/Senior Customer Service Associate | Midvale, UT | 06/21/2025 | $41,740 |
| Goodwill Industries of Southern New Jersey and Phi | Senior Customer Service Associate | Philadelphia, PA | 06/21/2025 | $37,044 |
| Par Pacific Holdings Inc. | SR Customer Service Associate (Hele Maui Lani | | Kahului, HI | 06/19/2025 | $41,740 |
| Shane Co | Customer Service Associate/Senior Customer Service Associate | Tigard, OR | 06/10/2025 | $45,914 |
| Shane Co | Customer Service Associate/Senior Customer Service Associate | Walnut Creek, CA | 06/10/2025 | $52,175 |
| at&T | SR Associate Customer Service | Durham, NC | 05/29/2025 | $44,600 |
| Shane Co | Customer Service Associate/Senior Customer Service Associate | Walnut Creek, CA | 05/28/2025 | $52,175 |
| Capital One | SR. Associate, Product Management-Customer Services & Strategy (US Card) | McLean, VA | 05/27/2025 | $118,900 |
| Shane Co | Customer Service Associate/Senior Customer Service Associate | Alpharetta, GA | 05/26/2025 | $43,827 |
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