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Customer service senior manager salary
Average customer service senior manager salary
$118,898
Understanding the Customer Service Senior Manager Salary
The average salary for a Customer Service Senior Manager in the United States is approximately $118,898 annually or about $57 hourly as of October 2025. Factors influencing salary include experience, location, and the specific industry. For instance, managers in high-demand areas or specialized sectors may earn significantly more.
Salary by State
Salary ranges vary across states. Some of the highest-paying states for this position include:
- California
- New York
- Texas
- Florida
These regions not only offer competitive salaries but also robust job markets for customer service professionals. Additionally, employers often provide benefits packages that enhance overall compensation.
Job Outlook
The demand for skilled customer service leaders continues to grow as companies strive to improve customer satisfaction and loyalty. Pursuing ongoing professional development can lead to advancement opportunities and higher salaries in this field.
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Where can a Customer Service Senior Manager earn more?
Customer service senior manager salary estimates from across the web
Average customer service senior manager salary by state
The highest-paying states for customer service senior managers are Washington, Delaware, and Rhode Island. The lowest average customer service senior manager salary states are Arkansas, Florida, and Wyoming.
- State view
- County view
Highest paying states for customer service senior managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Rhode Island | $125,969 | $60.56 |
| 2 | Illinois | $121,424 | $58.38 |
| 3 | Minnesota | $122,073 | $58.69 |
| 4 | Delaware | $127,905 | $61.49 |
| 5 | Washington | $131,285 | $63.12 |
| 6 | Nevada | $111,946 | $53.82 |
| 7 | Michigan | $113,328 | $54.48 |
| 8 | Connecticut | $124,125 | $59.68 |
| 9 | Arizona | $110,893 | $53.31 |
| 10 | New York | $123,442 | $59.35 |
| 11 | New Hampshire | $112,564 | $54.12 |
| 12 | New Jersey | $119,903 | $57.65 |
| 13 | Vermont | $117,093 | $56.29 |
| 14 | Ohio | $103,250 | $49.64 |
| 15 | Wisconsin | $109,403 | $52.60 |
| 16 | Oregon | $117,043 | $56.27 |
| 17 | District of Columbia | $131,595 | $63.27 |
| 18 | Maryland | $124,604 | $59.91 |
| 19 | Maine | $103,242 | $49.64 |
| 20 | Pennsylvania | $110,630 | $53.19 |
| 21 | Utah | $105,051 | $50.51 |
| 22 | New Mexico | $102,948 | $49.49 |
| 23 | North Dakota | $107,808 | $51.83 |
| 24 | California | $116,015 | $55.78 |
| 25 | Louisiana | $94,212 | $45.29 |
| 26 | Massachusetts | $108,000 | $51.92 |
| 27 | Texas | $96,696 | $46.49 |
| 28 | Kansas | $104,012 | $50.01 |
| 29 | North Carolina | $90,936 | $43.72 |
| 30 | South Dakota | $101,769 | $48.93 |
| 31 | Iowa | $93,320 | $44.87 |
| 32 | Kentucky | $86,847 | $41.75 |
| 33 | Missouri | $99,041 | $47.62 |
| 34 | Alaska | $104,481 | $50.23 |
| 35 | Colorado | $96,562 | $46.42 |
| 36 | Virginia | $99,775 | $47.97 |
| 37 | Alabama | $89,966 | $43.25 |
| 38 | Georgia | $88,822 | $42.70 |
| 39 | Oklahoma | $88,449 | $42.52 |
| 40 | Indiana | $85,573 | $41.14 |
| 41 | Florida | $80,368 | $38.64 |
| 42 | Idaho | $91,717 | $44.09 |
| 43 | Nebraska | $92,100 | $44.28 |
| 44 | West Virginia | $88,650 | $42.62 |
| 45 | South Carolina | $76,759 | $36.90 |
| 46 | Mississippi | $76,768 | $36.91 |
| 47 | Montana | $81,453 | $39.16 |
| 48 | Tennessee | $76,382 | $36.72 |
| 49 | Hawaii | $89,035 | $42.81 |
| 50 | Wyoming | $80,251 | $38.58 |
| 51 | Arkansas | $81,289 | $39.08 |
Highest paying cities for customer service senior managers
The highest-paying cities for customer service senior managers are Seattle, WA, Washington, DC, and Baltimore, MD.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $136,702 | $65.72 |
| 2 | Washington, DC | $134,960 | $64.88 |
| 3 | Baltimore, MD | $126,929 | $61.02 |
| 4 | Hartford, CT | $125,656 | $60.41 |
| 5 | Chicago, IL | $125,261 | $60.22 |
| 6 | New York, NY | $125,117 | $60.15 |
| 7 | Minneapolis, MN | $124,409 | $59.81 |
| 8 | San Francisco, CA | $123,127 | $59.20 |
| 9 | Detroit, MI | $115,360 | $55.46 |
| 10 | Philadelphia, PA | $111,913 | $53.80 |
| 11 | Milwaukee, WI | $110,765 | $53.25 |
| 12 | Boston, MA | $108,500 | $52.16 |
| 13 | Cleveland, OH | $107,662 | $51.76 |
| 14 | Arlington, VA | $101,959 | $49.02 |
| 15 | Chesterfield, MO | $101,838 | $48.96 |
| 16 | Austin, TX | $99,350 | $47.76 |
| 17 | Centennial, CO | $97,103 | $46.68 |
| 18 | Raleigh, NC | $94,108 | $45.24 |
| 19 | Atlanta, GA | $89,167 | $42.87 |
| 20 | Fort Wayne, IN | $89,022 | $42.80 |
Customer service senior manager salary details
A customer service senior manager's salary ranges from $70,000 a year at the 10th percentile to $200,000 at the 90th percentile.
What is a customer service senior manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $200,000 | $16,667 | $96 |
| 75th Percentile | $156,000 | $13,000 | $75 |
| Average | $118,898 | $9,908 | $57 |
| 25th Percentile | $90,000 | $7,500 | $43 |
| 10th Percentile | $70,000 | $5,833 | $34 |
Highest paying customer service senior manager jobs
The highest paying types of customer service senior managers are customer service director, senior service manager, and customer support manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Team Manager | $82,017 | $6,835 | $39.43 | 96,615 |
| Client Service Supervisor | $48,789 | $4,066 | $23.46 | 75,154 |
| Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
| Service Manager | $74,009 | $6,167 | $35.58 | 341,785 |
| Customer Relationship Manager | $78,814 | $6,568 | $37.89 | 77,430 |
| Customer Care Manager | $41,181 | $3,432 | $19.80 | 129,140 |
Top companies hiring customer service senior managers now:
Which companies pay customer service senior managers the most?
Customer service senior manager salaries at Accenture and Amazon are the highest-paying according to our most recent salary estimates. In addition, the average customer service senior manager salary at companies like Pwc and ServiceNow are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Accenture | $163,321 | $78.52 |
| 2 | Amazon | $150,993 | $72.59 |
| 3 | Pwc | $150,760 | $72.48 |
| 4 | ServiceNow | $150,206 | $72.21 |
| 5 | Grainger | $146,757 | $70.56 |
| 6 | Citi | $143,698 | $69.09 |
| 7 | Gilead Sciences | $139,659 | $67.14 |
| 8 | Deloitte | $139,065 | $66.86 |
| 9 | Salesforce | $138,956 | $66.81 |
| 10 | Signature Technicair | $134,551 | $64.69 |
| 11 | Ericsson | $131,061 | $63.01 |
| 12 | AmerisourceBergen | $129,138 | $62.09 |
| 13 | Adobe | $126,255 | $60.70 |
| 14 | Crowe | $120,658 | $58.01 |
| 15 | Carrier | $120,076 | $57.73 |
| 16 | Fresenius Medical Care North America Holdings Limited Partnership | $119,030 | $57.23 |
| 17 | Tableau | $116,232 | $55.88 |
| 18 | Avient | $106,346 | $51.13 |
| 19 | Marathon Equipment | $105,035 | $50.50 |
| 20 | UC Merced | $104,646 | $50.31 |
Wage gap by gender, race and education
Customer service senior manager salary trends
The average customer service senior manager salary has risen by $19,609 over the last ten years. In 2014, the average customer service senior manager earned $99,289 annually, but today, they earn $118,898 a year. That works out to a 8% change in pay for customer service senior managers over the last decade.
Compare customer service senior manager salaries for cities or states with the national average over time.
Average customer service senior manager salary over time
Compare customer service senior manager salaries for individual cities or states with the national average.
Customer service senior manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $119,000 | $57.16 | +3.1% |
| 2024 | $115,000 | $55.37 | +1.4% |
| 2023 | $114,000 | $54.58 | +1.3% |
| 2022 | $112,000 | $53.85 | +1.3% |
| 2021 | $111,000 | $53.14 | +3.1% |
Recently added customer service senior manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Acosta, Inc. | Customer Manager SR | Aurora, CO | 06/27/2025 | $39,256 |
| Acosta, Inc. | Customer Manager SR-(CPG)-Procter & Gamble | Bloomfield, NJ | 06/27/2025 | $61,500 |
| Acosta, Inc. | Customer Manager SR-(CPG)-Procter & Gamble | Washington, DC | 06/21/2025 | $61,500 |
| Acosta, Inc. | Customer Manager SR-(CPG)-Procter & Gamble | Fairfax, VA | 06/21/2025 | $61,500 |
| Siemens Corporation | Customer Service Senior Project Manager-Data Centers | Wendell, NC | 06/18/2025 | $89,670 |
| Acosta, Inc. | Customer Manager SR | Charleston, SC | 06/13/2025 | $61,500 |
| Acosta, Inc. | Customer Manager SR | Atlanta, GA | 06/13/2025 | $61,500 |
| Acosta Group | Customer Manager SR | Charlotte, NC | 06/12/2025 | $61,500 |
| Acosta Group | Customer Manager SR | Marlborough, MA | 06/12/2025 | $61,500 |
| Te Connectivity Ltd. | SR MGR Customer Service | Middletown, PA | 06/12/2025 | $126,000 |
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