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Customer service supervisor salary
Average customer service supervisor salary
$38,792
Average Customer Service Supervisor Salary
The average salary for a Customer Service Supervisor is currently $38,792 per year, translating to about $19 per hour. Salaries vary based on factors such as experience, location, and the specific industry of employment. For instance, supervisors in higher-demand sectors or metropolitan areas may earn significantly more.
Where Can a Customer Service Supervisor Earn More?
In the United States, certain states consistently offer higher salaries for this role. States such as California, New York, and Texas are known for higher pay scales due to the cost of living and demand for skilled supervisors. Understanding regional salary trends can help professionals negotiate better compensation packages.
Customer Service Supervisor Salary by Experience Level
Experience plays a crucial role in determining salary. Entry-level positions may start lower, but with experience, salaries can rise considerably. For example, supervisors with five or more years of experience often earn upwards of $45,000 annually. Investing in skills and certifications can further enhance earning potential.
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Where can a Customer Service Supervisor earn more?
Customer service supervisor salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level customer service supervisor | $28,300 | $13.58 |
| Mid-level customer service supervisor | $32,600 | $15.66 |
| Senior-level customer service supervisor | $47,200 | $22.70 |
Customer service supervisor salary estimates from across the web
Average customer service supervisor salary by state
The highest-paying states for customer service supervisors are Maryland, New York, and Massachusetts. The lowest average customer service supervisor salary states are Kentucky, North Dakota, and New Mexico.
- State view
- County view
Highest paying states for customer service supervisors
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Connecticut | $46,413 | $22.31 |
| 2 | Wisconsin | $40,662 | $19.55 |
| 3 | North Carolina | $42,291 | $20.33 |
| 4 | Massachusetts | $47,277 | $22.73 |
| 5 | Georgia | $40,318 | $19.38 |
| 6 | Delaware | $42,033 | $20.21 |
| 7 | Florida | $39,961 | $19.21 |
| 8 | New York | $47,912 | $23.03 |
| 9 | Maryland | $49,417 | $23.76 |
| 10 | Illinois | $39,790 | $19.13 |
| 11 | Louisiana | $37,671 | $18.11 |
| 12 | Washington | $44,931 | $21.60 |
| 13 | Ohio | $37,794 | $18.17 |
| 14 | District of Columbia | $49,439 | $23.77 |
| 15 | Tennessee | $37,821 | $18.18 |
| 16 | Rhode Island | $40,614 | $19.53 |
| 17 | New Jersey | $43,678 | $21.00 |
| 18 | Minnesota | $40,630 | $19.53 |
| 19 | Indiana | $36,511 | $17.55 |
| 20 | Pennsylvania | $39,841 | $19.15 |
| 21 | California | $43,011 | $20.68 |
| 22 | Michigan | $37,614 | $18.08 |
| 23 | Texas | $37,601 | $18.08 |
| 24 | Alaska | $42,155 | $20.27 |
| 25 | Iowa | $34,728 | $16.70 |
| 26 | New Hampshire | $35,715 | $17.17 |
| 27 | Arizona | $35,245 | $16.94 |
| 28 | Colorado | $37,944 | $18.24 |
| 29 | Alabama | $34,120 | $16.40 |
| 30 | Missouri | $37,812 | $18.18 |
| 31 | Oklahoma | $35,361 | $17.00 |
| 32 | Virginia | $38,342 | $18.43 |
| 33 | Idaho | $33,611 | $16.16 |
| 34 | Nevada | $34,399 | $16.54 |
| 35 | Maine | $32,591 | $15.67 |
| 36 | Kentucky | $31,852 | $15.31 |
| 37 | Wyoming | $32,448 | $15.60 |
| 38 | West Virginia | $32,488 | $15.62 |
| 39 | Hawaii | $35,139 | $16.89 |
| 40 | South Carolina | $33,294 | $16.01 |
| 41 | Vermont | $33,229 | $15.98 |
| 42 | Nebraska | $34,049 | $16.37 |
| 43 | Utah | $32,473 | $15.61 |
| 44 | Kansas | $32,069 | $15.42 |
| 45 | Oregon | $33,842 | $16.27 |
| 46 | Mississippi | $29,873 | $14.36 |
| 47 | New Mexico | $31,649 | $15.22 |
| 48 | Montana | $31,892 | $15.33 |
| 49 | North Dakota | $31,716 | $15.25 |
| 50 | Arkansas | $29,024 | $13.95 |
| 51 | South Dakota | $30,277 | $14.56 |
Highest paying cities for customer service supervisors
The highest-paying cities for customer service supervisors are New York, NY, Boston, MA, and Hartford, CT.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $48,237 | $23.19 |
| 2 | Boston, MA | $47,147 | $22.67 |
| 3 | Hartford, CT | $46,008 | $22.12 |
| 4 | Los Angeles, CA | $43,192 | $20.77 |
| 5 | Charlotte, NC | $41,243 | $19.83 |
| 6 | Miami, FL | $40,532 | $19.49 |
| 7 | Philadelphia, PA | $40,254 | $19.35 |
| 8 | Atlanta, GA | $40,196 | $19.32 |
| 9 | Madison, WI | $40,151 | $19.30 |
| 10 | Chicago, IL | $39,994 | $19.23 |
| 11 | San Antonio, TX | $38,332 | $18.43 |
| 12 | Knoxville, TN | $38,314 | $18.42 |
| 13 | Richmond, VA | $38,252 | $18.39 |
| 14 | Colorado Springs, CO | $38,073 | $18.30 |
| 15 | Fort Wayne, IN | $37,637 | $18.09 |
| 16 | Columbus, OH | $37,571 | $18.06 |
| 17 | Kansas City, MO | $37,508 | $18.03 |
| 18 | Lansing, MI | $37,212 | $17.89 |
| 19 | Tempe, AZ | $35,298 | $16.97 |
| 20 | Des Moines, IA | $34,549 | $16.61 |
Customer Service Supervisors are the most in-demand in these five cities:
Customer service supervisor salary details
A customer service supervisor's salary ranges from $27,000 a year at the 10th percentile to $53,000 at the 90th percentile.
What is a customer service supervisor's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $53,000 | $4,417 | $25 |
| 75th Percentile | $46,000 | $3,833 | $22 |
| Average | $38,792 | $3,233 | $19 |
| 25th Percentile | $32,000 | $2,667 | $15 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying customer service supervisor jobs
The highest paying types of customer service supervisors are customer service director, service lead, and customer experience manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
| International Customer Service Representative | $31,752 | $2,646 | $15.27 | 185,293 |
| Team Supervisor | $58,718 | $4,893 | $28.23 | 102,766 |
| Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
| Call Center Supervisor | $35,300 | $2,942 | $16.97 | 217,633 |
| Customer Experience Manager | $75,178 | $6,265 | $36.14 | 80,739 |
Top companies hiring customer service supervisors now:
Which companies pay customer service supervisors the most?
Customer service supervisor salaries at Schneider Electric Industrial Services and HP are the highest-paying according to our most recent salary estimates. In addition, the average customer service supervisor salary at companies like AbbVie and Massachusetts General Hospital are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Schneider Electric Industrial Services | $60,827 | $29.24 |
| 2 | HP | $59,837 | $28.77 |
| 3 | AbbVie | $58,382 | $28.07 |
| 4 | Massachusetts General Hospital | $56,251 | $27.04 |
| 5 | Oracle | $55,534 | $26.70 |
| 6 | City National Bank | $54,009 | $25.97 |
| 7 | Citi | $52,346 | $25.17 |
| 8 | BD | $50,835 | $24.44 |
| 9 | BCforward | $50,494 | $24.28 |
| 10 | Fidelity Investments | $50,245 | $24.16 |
| 11 | Portland General Electric | $49,897 | $23.99 |
| 12 | University of California-Berkeley | $49,879 | $23.98 |
| 13 | Sunrise Systems | $49,658 | $23.87 |
| 14 | Service Partners | $49,434 | $23.77 |
| 15 | Halliburton | $49,381 | $23.74 |
| 16 | PSEA | $48,792 | $23.46 |
| 17 | BNP Paribas | $48,776 | $23.45 |
| 18 | Swagelok Company | $48,717 | $23.42 |
| 19 | South Tahoe Public Utility District | $48,230 | $23.19 |
| 20 | Mvix Digital Signage | $48,035 | $23.09 |
Wage gap by gender, race and education
Customer Service Supervisor salary by industry
The average customer service supervisor salary varies across industries:
- The average customer service supervisor salary in the finance industry is $38,952, the highest of any industry.
- The average customer service supervisor salary in the finance industry is $38,021.
- Customer service supervisors in the retail industry earn an average salary of $32,538, the lowest of any industry.
Highest paying industries for customer service supervisors
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $38,952 | $18.73 |
| 2 | Manufacturing | $38,021 | $18.28 |
| 3 | Technology | $37,607 | $18.08 |
| 4 | Transportation | $36,693 | $17.64 |
| 5 | Telecommunication | $34,379 | $16.53 |
| 6 | Retail | $32,538 | $15.64 |
High paying customer service supervisor jobs
Customer service supervisor salary trends
The average customer service supervisor salary has risen by $6,398 over the last ten years. In 2014, the average customer service supervisor earned $32,394 annually, but today, they earn $38,792 a year. That works out to a 8% change in pay for customer service supervisors over the last decade.
Compare customer service supervisor salaries for cities or states with the national average over time.
Average customer service supervisor salary over time
Compare customer service supervisor salaries for individual cities or states with the national average.
Customer service supervisor salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $38,800 | $18.65 | +3.1% |
| 2024 | $37,600 | $18.07 | +1.4% |
| 2023 | $37,000 | $17.81 | +1.3% |
| 2022 | $36,500 | $17.57 | +1.3% |
| 2021 | $36,100 | $17.34 | +3.1% |
Recently added customer service supervisor salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Wawa | Customer Service Supervisor | California, MD | 06/30/2025 | $44,349 |
| Wawa | Customer Service Supervisor | Fayetteville, NC | 06/30/2025 | $43,827 |
| Wawa | Customer Service Supervisor | Casselberry, FL | 06/30/2025 | $43,827 |
| Wawa | Customer Service Supervisor | Allentown, PA | 06/30/2025 | $43,827 |
| Wawa | Customer Service Supervisor | Albany, GA | 06/30/2025 | $43,827 |
| Wawa | Customer Service Supervisor | Richmond, VA | 06/30/2025 | $43,827 |
| Wawa | Customer Service Supervisor | Somerset, NJ | 06/30/2025 | $44,662 |
| Aaregional | Customer Service Supervisor | Asheville, NC | 06/30/2025 | $39,653 |
| The TJX Companies, Inc. | Customer Service Supervisor | Kennesaw, GA | 06/29/2025 | $27,131 |
| Whole Foods | Customer Service & E-Commerce Supervisor | Las Vegas, NV | 06/29/2025 | $34,436 |
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