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The average customer service team lead salary in the United States is $36,623. Customer service team lead salaries typically range between $28,000 and $47,000 yearly. The average hourly rate for customer service team leads is $17.61 per hour.
Customer service team lead salary is impacted by location, education, and experience. Customer service team leads earn the highest average salary in Rhode Island.
The average customer service team lead salary in Rhode Island, Delaware, and Maryland are the highest in the U.S. The lowest average customer service team lead salary states are Arkansas, Nevada, and New Mexico.
Rank | State | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | Delaware | $44,490 | $21.39 |
2 | Wyoming | $39,423 | $18.95 |
3 | Pennsylvania | $40,789 | $19.61 |
4 | Texas | $41,532 | $19.97 |
5 | Minnesota | $38,572 | $18.54 |
6 | Wisconsin | $41,356 | $19.88 |
7 | Maryland | $44,247 | $21.27 |
8 | Rhode Island | $45,132 | $21.70 |
9 | Connecticut | $41,136 | $19.78 |
10 | District of Columbia | $52,190 | $25.09 |
11 | Alaska | $41,820 | $20.11 |
12 | North Dakota | $42,143 | $20.26 |
13 | Michigan | $37,947 | $18.24 |
14 | Kansas | $38,761 | $18.64 |
15 | Arizona | $37,208 | $17.89 |
16 | South Dakota | $38,639 | $18.58 |
17 | Illinois | $37,296 | $17.93 |
18 | New York | $42,332 | $20.35 |
19 | Maine | $35,657 | $17.14 |
20 | Hawaii | $44,034 | $21.17 |
21 | New Jersey | $42,104 | $20.24 |
22 | Florida | $35,980 | $17.30 |
23 | North Carolina | $37,679 | $18.11 |
24 | Ohio | $36,183 | $17.40 |
25 | Iowa | $35,753 | $17.19 |
26 | Alabama | $34,143 | $16.41 |
27 | Massachusetts | $39,916 | $19.19 |
28 | Washington | $39,638 | $19.06 |
29 | California | $41,513 | $19.96 |
30 | Vermont | $37,426 | $17.99 |
31 | New Hampshire | $36,372 | $17.49 |
32 | Oregon | $37,651 | $18.10 |
33 | Utah | $33,996 | $16.34 |
34 | Tennessee | $33,711 | $16.21 |
35 | Indiana | $33,592 | $16.15 |
36 | Arkansas | $32,543 | $15.65 |
37 | Nebraska | $35,279 | $16.96 |
38 | Montana | $33,840 | $16.27 |
39 | Louisiana | $33,538 | $16.12 |
40 | Kentucky | $33,530 | $16.12 |
41 | Idaho | $32,746 | $15.74 |
42 | Colorado | $35,482 | $17.06 |
43 | Virginia | $37,096 | $17.83 |
44 | Oklahoma | $32,640 | $15.69 |
45 | Missouri | $34,283 | $16.48 |
46 | Nevada | $32,273 | $15.52 |
47 | West Virginia | $32,932 | $15.83 |
48 | New Mexico | $31,963 | $15.37 |
49 | South Carolina | $31,925 | $15.35 |
50 | Mississippi | $31,145 | $14.97 |
51 | Georgia | $29,409 | $14.14 |
The highest-paying cities for customer service team leads are Baltimore, MD, New York, NY, and Parsippany-Troy Hills, NJ.
Rank | City | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | Baltimore, MD | $44,473 | $21.38 |
2 | New York, NY | $42,598 | $20.48 |
3 | Parsippany-Troy Hills, NJ | $41,916 | $20.15 |
4 | Austin, TX | $41,829 | $20.11 |
5 | San Francisco, CA | $41,752 | $20.07 |
6 | Franklin, WI | $41,435 | $19.92 |
7 | Philadelphia, PA | $41,237 | $19.83 |
8 | Needham, MA | $39,965 | $19.21 |
9 | Seattle, WA | $39,792 | $19.13 |
10 | Sioux Falls, SD | $38,734 | $18.62 |
11 | Topeka, KS | $38,688 | $18.60 |
12 | Saint Paul, MN | $38,628 | $18.57 |
13 | Detroit, MI | $38,208 | $18.37 |
14 | Chicago, IL | $37,471 | $18.01 |
15 | Portland, OR | $37,425 | $17.99 |
16 | Tempe, AZ | $37,190 | $17.88 |
17 | Charlotte, NC | $37,037 | $17.81 |
18 | Richmond, VA | $36,826 | $17.70 |
19 | Boca Raton, FL | $36,166 | $17.39 |
20 | Columbus, OH | $35,803 | $17.21 |
A customer service team lead's salary ranges from $28,000 a year at the 10th percentile to $47,000 at the 90th percentile.
Percentile | Annual Salary | Monthly Salary | Hourly Rate |
---|---|---|---|
90th Percentile | $47,000 | $3,917 | $23 |
75th Percentile | $41,000 | $3,417 | $20 |
Average | $36,623 | $3,052 | $18 |
25th Percentile | $32,000 | $2,667 | $15 |
10th Percentile | $28,000 | $2,333 | $13 |
The highest paying types of customer service team leads are customer service expert, service lead, and customer service senior associate.
Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
International Customer Service Representative | $31,752 | $2,646 | $15.27 | 185,293 |
Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
Customer Service Administrator | $35,824 | $2,985 | $17.22 | 247,315 |
Lead Customer Service Representative | $36,097 | $3,008 | $17.35 | 192,052 |
Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
Top companies hiring customer service team leads now:
Customer service team lead salaries at Santander Bank and Accenture are the highest-paying according to our most recent salary estimates. In addition, the average customer service team lead salary at companies like Wellmark Blue Cross Blue Shield and AIG are highly competitive.
Rank | Company | Average Salary | Hourly Rate |
---|---|---|---|
1 | Santander Bank | $79,120 | $38.04 |
2 | Accenture | $57,865 | $27.82 |
3 | Wellmark Blue Cross Blue Shield | $55,382 | $26.63 |
4 | AIG | $54,804 | $26.35 |
5 | City of Detroit | $51,611 | $24.81 |
6 | Morgan Stanley | $51,265 | $24.65 |
7 | Brown University | $48,296 | $23.22 |
8 | Santander Private Banking International | $47,865 | $23.01 |
9 | Virginia Housing Development Authority | $46,589 | $22.40 |
10 | AO Architects | $46,387 | $22.30 |
11 | ICF | $45,952 | $22.09 |
12 | Stryker | $45,154 | $21.71 |
13 | Celanese | $44,038 | $21.17 |
14 | Uline | $43,694 | $21.01 |
15 | Kohler Co. | $43,649 | $20.99 |
16 | Thermo Fisher Scientific | $43,598 | $20.96 |
17 | University of Washington | $42,409 | $20.39 |
18 | Bank of America | $41,672 | $20.03 |
19 | Square | $41,159 | $19.79 |
20 | Organogenesis | $40,627 | $19.53 |
The average customer service team lead salary varies across industries:
Rank | Industry | Average Salary | Hourly Rate |
---|---|---|---|
1 | Insurance | $42,379 | $20.37 |
2 | Finance | $42,348 | $20.36 |
3 | Manufacturing | $38,723 | $18.62 |
4 | Health Care | $36,787 | $17.69 |
5 | Technology | $34,805 | $16.73 |
6 | Retail | $33,607 | $16.16 |
7 | Professional | $32,015 | $15.39 |
The average customer service team lead salary has risen by $5,336 over the last ten years. In 2014, the average customer service team lead earned $31,287 annually, but today, they earn $36,623 a year. That works out to a 11% change in pay for customer service team leads over the last decade.
Compare customer service team lead salaries for cities or states with the national average over time.
Compare customer service team lead salaries for individual cities or states with the national average.
Year | Avg. Salary | Hourly Rate | % Change |
---|---|---|---|
2025 | $36,600 | $17.61 | +3.1% |
2024 | $35,500 | $17.06 | +2.8% |
2023 | $34,500 | $16.58 | +2.5% |
2022 | $33,600 | $16.16 | +1.8% |
2021 | $33,000 | $15.87 | +1.8% |
Company | Job | Location | Date Added | Salary |
---|---|---|---|---|
R1 Revenue Cycle Management | Customer Service Representative Team Lead | Pasco, WA | 12/17/2024 | $41,782 |
Uline | Uline | Customer Service Team Lead WI | Kenosha, WI | 12/16/2024 | $58,436 |
Grand Parade | Customer Service Team Leader | Lincolnshire, IL | 12/16/2024 | $32,089 |
Uline | Customer Service Team Lead-Bilingual | Fort Worth, TX | 12/15/2024 | $58,436 |
Austin Community College | DMV Customer Service Team Lead-Madison East | Madison, WI | 12/15/2024 | $60,523 |
Stockx | Team Leader, Customer Service (Hybrid) | Detroit, MI | 12/15/2024 | $55,000 |
Diginnother | Customer Service Team Leader, Harvard Square | Boston, MA | 12/15/2024 | $39,653 |
Diginnother | Customer Service Team Leader, University City | Philadelphia, PA | 12/15/2024 | $35,479 |
Answering Service Care | Customer Service Team Lead | Margate, FL | 12/14/2024 | $37,566 |
Weill Cornell Medicine | Customer Service Team Lead | New York, NY | 12/14/2024 | $62,840 |
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