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Customer Service Team Lead salary

Average customer service team lead salary

$36,623

$17.61 hourly rate

Entry-level customer service team lead salary
$28,000 yearly salary
Updated January 8, 2025

How much does a customer service team lead make?

The average customer service team lead salary in the United States is $36,623. Customer service team lead salaries typically range between $28,000 and $47,000 yearly. The average hourly rate for customer service team leads is $17.61 per hour.

Customer service team lead salary is impacted by location, education, and experience. Customer service team leads earn the highest average salary in Rhode Island.

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Customer service team lead salary by: 

Where can a Customer Service Team Lead earn more?

Compare salary by location
Vs
66k
46k
26k
6k
Ashburn, VA$44,473
Columbus, OH$35,803
Compare salary by company
Vs
91k
71k
51k
31k
11k
Santander Bank$79,120
Organogenesis$40,627

Customer Service Team Lead Salaries By Experience Level

Customer Service Team Lead salary estimates from across the web

Based on the latest salary information compiled by Zippia, Salary.com and Indeed, the average salary for a customer service team lead typically falls between $36,623 and $43,497.
zippia
$36,623yearly
indeed[1]
$39,026yearly
Salary.com[2]
$43,497yearly

Average customer service team lead salary by state

The average customer service team lead salary in Rhode Island, Delaware, and Maryland are the highest in the U.S. The lowest average customer service team lead salary states are Arkansas, Nevada, and New Mexico.

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  • County View
Average Salary:

Highest paying states for customer service team leads

RankStateAvg. SalaryHourly Rate
1Delaware$44,490$21.39
2Wyoming$39,423$18.95
3Pennsylvania$40,789$19.61
4Texas$41,532$19.97
5Minnesota$38,572$18.54
6Wisconsin$41,356$19.88
7Maryland$44,247$21.27
8Rhode Island$45,132$21.70
9Connecticut$41,136$19.78
10District of Columbia$52,190$25.09
11Alaska$41,820$20.11
12North Dakota$42,143$20.26
13Michigan$37,947$18.24
14Kansas$38,761$18.64
15Arizona$37,208$17.89
16South Dakota$38,639$18.58
17Illinois$37,296$17.93
18New York$42,332$20.35
19Maine$35,657$17.14
20Hawaii$44,034$21.17
21New Jersey$42,104$20.24
22Florida$35,980$17.30
23North Carolina$37,679$18.11
24Ohio$36,183$17.40
25Iowa$35,753$17.19
26Alabama$34,143$16.41
27Massachusetts$39,916$19.19
28Washington$39,638$19.06
29California$41,513$19.96
30Vermont$37,426$17.99
31New Hampshire$36,372$17.49
32Oregon$37,651$18.10
33Utah$33,996$16.34
34Tennessee$33,711$16.21
35Indiana$33,592$16.15
36Arkansas$32,543$15.65
37Nebraska$35,279$16.96
38Montana$33,840$16.27
39Louisiana$33,538$16.12
40Kentucky$33,530$16.12
41Idaho$32,746$15.74
42Colorado$35,482$17.06
43Virginia$37,096$17.83
44Oklahoma$32,640$15.69
45Missouri$34,283$16.48
46Nevada$32,273$15.52
47West Virginia$32,932$15.83
48New Mexico$31,963$15.37
49South Carolina$31,925$15.35
50Mississippi$31,145$14.97
51Georgia$29,409$14.14

Highest paying cities for customer service team leads

The highest-paying cities for customer service team leads are Baltimore, MD, New York, NY, and Parsippany-Troy Hills, NJ.

RankCityAvg. SalaryHourly Rate
1Baltimore, MD$44,473$21.38
2New York, NY$42,598$20.48
3Parsippany-Troy Hills, NJ$41,916$20.15
4Austin, TX$41,829$20.11
5San Francisco, CA$41,752$20.07
6Franklin, WI$41,435$19.92
7Philadelphia, PA$41,237$19.83
8Needham, MA$39,965$19.21
9Seattle, WA$39,792$19.13
10Sioux Falls, SD$38,734$18.62
11Topeka, KS$38,688$18.60
12Saint Paul, MN$38,628$18.57
13Detroit, MI$38,208$18.37
14Chicago, IL$37,471$18.01
15Portland, OR$37,425$17.99
16Tempe, AZ$37,190$17.88
17Charlotte, NC$37,037$17.81
18Richmond, VA$36,826$17.70
19Boca Raton, FL$36,166$17.39
20Columbus, OH$35,803$17.21

Customer Service Team Lead salary details

A customer service team lead's salary ranges from $28,000 a year at the 10th percentile to $47,000 at the 90th percentile.

Average Customer Service Team Lead Salary Graph
Average Customer Service Team Lead Salary Graph, Trends, and Summary

What is a customer service team lead's salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$47,000$3,917$23
75th Percentile$41,000$3,417$20
Average$36,623$3,052$18
25th Percentile$32,000$2,667$15
10th Percentile$28,000$2,333$13

Highest paying customer service team lead jobs

The highest paying types of customer service team leads are customer service expert, service lead, and customer service senior associate.

Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
Customer Care Advocate$33,219$2,768$15.97248,553
International Customer Service Representative$31,752$2,646$15.27185,293
Service Lead$83,844$6,987$40.3152,336
Customer Service Administrator$35,824$2,985$17.22247,315
Lead Customer Service Representative$36,097$3,008$17.35192,052
Customer Service Representative Manager$32,048$2,671$15.41147,039

Top companies hiring customer service team leads now:

  1. American Express Jobs (50)
  2. Xerox Jobs (117)
  3. AT&T Jobs (163)
  4. Bank of America Jobs (132)
  5. Wells Fargo Jobs (103)

Which companies pay customer service team leads the most?

Customer service team lead salaries at Santander Bank and Accenture are the highest-paying according to our most recent salary estimates. In addition, the average customer service team lead salary at companies like Wellmark Blue Cross Blue Shield and AIG are highly competitive.

RankCompanyAverage SalaryHourly Rate
1Santander Bank$79,120$38.04
2Accenture$57,865$27.82
3Wellmark Blue Cross Blue Shield$55,382$26.63
4AIG$54,804$26.35
5City of Detroit$51,611$24.81
6Morgan Stanley$51,265$24.65
7Brown University$48,296$23.22
8Santander Private Banking International$47,865$23.01
9Virginia Housing Development Authority$46,589$22.40
10AO Architects$46,387$22.30
11ICF$45,952$22.09
12Stryker$45,154$21.71
13Celanese$44,038$21.17
14Uline$43,694$21.01
15Kohler Co.$43,649$20.99
16Thermo Fisher Scientific$43,598$20.96
17University of Washington$42,409$20.39
18Bank of America$41,672$20.03
19Square$41,159$19.79
20Organogenesis$40,627$19.53

Wage gap by gender, race and education

$39,000$38,600$38,200$37,800$37,400$37,000
MaleFemale

Customer Service Team Lead salary by industry

The average customer service team lead salary varies across industries:

  • The average customer service team lead salary in the insurance industry is $42,379, the highest of any industry.
  • The average customer service team lead salary in the finance industry is $42,348.
  • Customer service team leads in the professional industry earn an average salary of $32,015, the lowest of any industry.

Highest paying industries for customer service team leads

RankIndustryAverage SalaryHourly Rate
1Insurance$42,379$20.37
2Finance$42,348$20.36
3Manufacturing$38,723$18.62
4Health Care$36,787$17.69
5Technology$34,805$16.73
6Retail$33,607$16.16
7Professional$32,015$15.39

High Paying Customer Service Team Lead Jobs

Customer Service Team Lead salary trends

The average customer service team lead salary has risen by $5,336 over the last ten years. In 2014, the average customer service team lead earned $31,287 annually, but today, they earn $36,623 a year. That works out to a 11% change in pay for customer service team leads over the last decade.

Compare customer service team lead salaries for cities or states with the national average over time.

Average customer service team lead salary over time

Compare customer service team lead salaries for individual cities or states with the national average.

    Customer Service Team Lead salary by year

    YearAvg. SalaryHourly Rate% Change
    2025$36,600$17.61+3.1%
    2024$35,500$17.06+2.8%
    2023$34,500$16.58+2.5%
    2022$33,600$16.16+1.8%
    2021$33,000$15.87+1.8%

    Recently added customer service team lead salaries

    CompanyJobLocationDate AddedSalary
    R1 Revenue Cycle ManagementCustomer Service Representative Team LeadPasco, WA12/17/2024$41,782
    UlineUline | Customer Service Team Lead WIKenosha, WI12/16/2024$58,436
    Grand ParadeCustomer Service Team LeaderLincolnshire, IL12/16/2024$32,089
    UlineCustomer Service Team Lead-BilingualFort Worth, TX12/15/2024$58,436
    Austin Community CollegeDMV Customer Service Team Lead-Madison EastMadison, WI12/15/2024$60,523
    StockxTeam Leader, Customer Service (Hybrid)Detroit, MI12/15/2024$55,000
    DiginnotherCustomer Service Team Leader, Harvard SquareBoston, MA12/15/2024$39,653
    DiginnotherCustomer Service Team Leader, University CityPhiladelphia, PA12/15/2024$35,479
    Answering Service CareCustomer Service Team LeadMargate, FL12/14/2024$37,566
    Weill Cornell MedicineCustomer Service Team LeadNew York, NY12/14/2024$62,840

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