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Customer service technician salary
Average customer service technician salary
$36,757
Understanding Customer Service Technician Salaries
As of October 2025, the average salary for a Customer Service Technician stands at $36,757 annually. This role primarily involves assisting customers with technical issues, making it essential in various industries including telecommunications and IT support. Salaries may vary based on factors such as experience level, with entry-level technicians earning around $32,000 while experienced professionals can earn over $45,000.
The pay scale also differs significantly by state. For instance, states like California and New York often offer higher wages due to the cost of living and demand for skilled technicians. In contrast, states with a lower cost of living may offer salaries closer to the national average.
In addition to geographical differences, the type of company plays a crucial role. Technicians working for large corporations typically receive better benefits and higher salaries compared to those in smaller firms. Staying informed about salary trends and requirements in your area can help you make informed career choices and seek out the best opportunities in this field.
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Where can a Customer Service Technician earn more?
Customer service technician salaries by experience level
Customer service technician salary estimates from across the web
Average customer service technician salary by state
The average customer service technician salary in Massachusetts, California, and Hawaii are the highest in the U.S. The lowest average customer service technician salary states are Mississippi, Wyoming, and Alabama.
- State view
- County view
Highest paying states for customer service technicians
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Iowa | $38,097 | $18.32 |
| 2 | Delaware | $42,352 | $20.36 |
| 3 | Nevada | $38,524 | $18.52 |
| 4 | Minnesota | $40,201 | $19.33 |
| 5 | Connecticut | $43,241 | $20.79 |
| 6 | Massachusetts | $43,905 | $21.11 |
| 7 | Michigan | $37,389 | $17.98 |
| 8 | New Hampshire | $39,263 | $18.88 |
| 9 | Wisconsin | $40,104 | $19.28 |
| 10 | Illinois | $38,776 | $18.64 |
| 11 | Washington | $41,672 | $20.03 |
| 12 | Arizona | $36,656 | $17.62 |
| 13 | Indiana | $35,987 | $17.30 |
| 14 | Nebraska | $35,781 | $17.20 |
| 15 | California | $43,367 | $20.85 |
| 16 | Rhode Island | $39,020 | $18.76 |
| 17 | Kansas | $36,433 | $17.52 |
| 18 | Pennsylvania | $37,982 | $18.26 |
| 19 | New York | $40,969 | $19.70 |
| 20 | Oregon | $38,572 | $18.54 |
| 21 | District of Columbia | $43,732 | $21.02 |
| 22 | Montana | $35,244 | $16.94 |
| 23 | Ohio | $35,186 | $16.92 |
| 24 | Maryland | $40,203 | $19.33 |
| 25 | Georgia | $36,244 | $17.43 |
| 26 | Hawaii | $43,271 | $20.80 |
| 27 | North Carolina | $35,154 | $16.90 |
| 28 | Alaska | $38,623 | $18.57 |
| 29 | Missouri | $35,515 | $17.07 |
| 30 | New Mexico | $34,962 | $16.81 |
| 31 | Maine | $34,306 | $16.49 |
| 32 | North Dakota | $33,781 | $16.24 |
| 33 | New Jersey | $38,511 | $18.51 |
| 34 | Florida | $34,924 | $16.79 |
| 35 | Oklahoma | $32,978 | $15.85 |
| 36 | Vermont | $36,247 | $17.43 |
| 37 | Kentucky | $32,251 | $15.51 |
| 38 | South Carolina | $34,026 | $16.36 |
| 39 | Colorado | $35,646 | $17.14 |
| 40 | South Dakota | $32,623 | $15.68 |
| 41 | Texas | $34,916 | $16.79 |
| 42 | Mississippi | $30,466 | $14.65 |
| 43 | West Virginia | $32,371 | $15.56 |
| 44 | Utah | $33,214 | $15.97 |
| 45 | Louisiana | $29,591 | $14.23 |
| 46 | Tennessee | $32,170 | $15.47 |
| 47 | Alabama | $30,082 | $14.46 |
| 48 | Idaho | $28,301 | $13.61 |
| 49 | Virginia | $31,594 | $15.19 |
| 50 | Arkansas | $28,380 | $13.64 |
| 51 | Wyoming | $30,130 | $14.49 |
Highest paying cities for customer service technicians
The highest-paying cities for customer service technicians are Newark, DE, Seattle, WA, and New York, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Newark, DE | $42,366 | $20.37 |
| 2 | Seattle, WA | $41,801 | $20.10 |
| 3 | New York, NY | $41,109 | $19.76 |
| 4 | Baltimore, MD | $40,350 | $19.40 |
| 5 | Milwaukee, WI | $40,239 | $19.35 |
| 6 | Bloomington, MN | $40,217 | $19.34 |
| 7 | Chicago, IL | $38,956 | $18.73 |
| 8 | Newark, NJ | $38,576 | $18.55 |
| 9 | Las Vegas, NV | $38,478 | $18.50 |
| 10 | Philadelphia, PA | $38,246 | $18.39 |
| 11 | Lansing, MI | $37,298 | $17.93 |
| 12 | El Paso, TX | $36,472 | $17.53 |
| 13 | Wichita, KS | $36,409 | $17.50 |
| 14 | Macon, GA | $36,292 | $17.45 |
| 15 | Indianapolis, IN | $35,845 | $17.23 |
| 16 | Omaha, NE | $35,820 | $17.22 |
| 17 | Colorado Springs, CO | $35,715 | $17.17 |
| 18 | Pensacola, FL | $35,698 | $17.16 |
| 19 | Saint Louis, MO | $35,639 | $17.13 |
| 20 | Raleigh, NC | $35,430 | $17.03 |
Customer service technician salary details
A customer service technician's salary ranges from $27,000 a year at the 10th percentile to $49,000 at the 90th percentile.
What is a customer service technician's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $49,000 | $4,083 | $24 |
| 75th Percentile | $43,000 | $3,583 | $21 |
| Average | $36,757 | $3,063 | $18 |
| 25th Percentile | $31,000 | $2,583 | $15 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying customer service technician jobs
The highest paying types of customer service technicians are customer service expert, customer service executive, and service and repair technician.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
| Service And Repair Technician | $42,099 | $3,508 | $20.24 | 193,706 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Service Advocate | $33,000 | $2,750 | $15.87 | 211,969 |
| Customer Service Advisor | $32,029 | $2,669 | $15.40 | 235,256 |
Top companies hiring customer service technicians now:
Which companies pay customer service technicians the most?
Customer service technician salaries at GAVS Technologies and SITA are the highest-paying according to our most recent salary estimates. In addition, the average customer service technician salary at companies like ONE Gas and D.R. Horton are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | GAVS Technologies | $50,628 | $24.34 |
| 2 | SITA | $48,185 | $23.17 |
| 3 | ONE Gas | $48,098 | $23.12 |
| 4 | D.R. Horton | $46,541 | $22.38 |
| 5 | Markel | $45,179 | $21.72 |
| 6 | Blessing Hospital Emergency Room | $44,509 | $21.40 |
| 7 | American Water | $42,868 | $20.61 |
| 8 | Cooney & Co Remodeling + Construction | $42,320 | $20.35 |
| 9 | Evolent Health | $42,205 | $20.29 |
| 10 | Lippert Components | $42,019 | $20.20 |
| 11 | Wolters Kluwer | $41,918 | $20.15 |
| 12 | Xerox | $41,574 | $19.99 |
| 13 | Big Fish Games | $41,369 | $19.89 |
| 14 | Spectrum | $41,082 | $19.75 |
| 15 | Pearson | $40,969 | $19.70 |
| 16 | Vista Outdoor | $40,565 | $19.50 |
| 17 | russ-restaurant | $40,445 | $19.44 |
| 18 | The Graham Companies | $40,313 | $19.38 |
| 19 | Atlanta Botanical Garden | $40,263 | $19.36 |
| 20 | PPG | $39,865 | $19.17 |
Wage gap by gender, race and education
Customer Service Technician salary by industry
The average customer service technician salary varies across industries:
- The average customer service technician salary in the manufacturing industry is $40,109, the highest of any industry.
- The average customer service technician salary in the finance industry is $35,464.
- Customer service technicians in the professional industry earn an average salary of $28,716, the lowest of any industry.
Highest paying industries for customer service technicians
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Manufacturing | $40,109 | $19.28 |
| 2 | Technology | $35,464 | $17.05 |
| 3 | Telecommunication | $34,599 | $16.63 |
| 4 | Retail | $33,837 | $16.27 |
| 5 | Professional | $28,716 | $13.81 |
High paying customer service technician jobs
Customer service technician salary trends
The average customer service technician salary has risen by $5,355 over the last ten years. In 2014, the average customer service technician earned $31,402 annually, but today, they earn $36,757 a year. That works out to a 11% change in pay for customer service technicians over the last decade.
Compare customer service technician salaries for cities or states with the national average over time.
Average customer service technician salary over time
Compare customer service technician salaries for individual cities or states with the national average.
Customer service technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $36,800 | $17.67 | +3.1% |
| 2025 | $35,600 | $17.12 | +2.8% |
| 2024 | $34,600 | $16.65 | +2.5% |
| 2023 | $33,700 | $16.22 | +1.8% |
| 2022 | $33,100 | $15.93 | +1.8% |
Recently added customer service technician salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Kootenai County, Id | Customer Service Technician I | Coeur dAlene, ID | 06/30/2025 | $41,949 |
| Keystaff Inc. | Customer Service Technician-Round Rock, TX 78681 | Round Rock, TX | 06/27/2025 | $37,566 |
| DHRM | DMV Customer Service Technician (Wage/Hourly) Multi-/Multi-Location In Richmond District-Positi | Richmond, VA | 06/27/2025 | $41,156 |
| State of Virginia | DMV Customer Service Technician (Wage/Hourly) Multi-/Multi-Location In Richmond District-Positi | Richmond, VA | 06/26/2025 | $41,156 |
| Public School of North Carolina | Tech-Customer Service I | Greensboro, NC | 06/25/2025 | $37,712 |
| Ingersoll Rand | Customer Service Technician | Quincy, IL | 06/24/2025 | $83,480 |
| Agiliti | Customer Service Technician | Hayward, CA | 06/19/2025 | $46,415 |
| Serpentini Chevrolet | Customer Service Technician | Tallmadge, OH | 06/17/2025 | $29,218 |
| University Hospital | Transport Customer Service Technician I | Newark, NJ | 06/11/2025 | $39,277 |
| D.R. Horton | Customer Service Tech | Bakersfield, CA | 06/09/2025 | $50,000 |
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