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Customer support analyst salary
Average customer support analyst salary
$65,147
Understanding Customer Support Analyst Salaries
A Customer Support Analyst plays a crucial role in ensuring client satisfaction by addressing inquiries and resolving technical issues. As of October 2025, the average salary for this position is $65,147 per year. However, salaries can differ based on factors such as geographical location, years of experience, and the specific industry.
Salary Variations by State
For instance, states like California and New York tend to offer higher salaries due to the cost of living and demand for skilled analysts. In contrast, areas with lower living costs may provide lesser pay, but often with competitive job opportunities. Below is a list of the highest-paying states for Customer Support Analysts:
- California
- New York
- Washington
- Massachusetts
- New Jersey
Additionally, industries such as technology and finance often pay higher than average, reflecting the specialized skills required in these fields. As the demand for customer support continues to grow, pursuing a career as a Customer Support Analyst can lead to rewarding opportunities with competitive compensation.
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Where can a Customer Support Analyst earn more?
Customer support analyst salary estimates from across the web
Average customer support analyst salary by state
The highest-paying states for customer support analysts are New Jersey, Pennsylvania, and Delaware. The lowest average customer support analyst salary states are South Dakota, Mississippi, and Iowa.
- State view
- County view
Highest paying states for customer support analysts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | California | $78,712 | $37.84 |
| 2 | Nevada | $71,951 | $34.59 |
| 3 | Delaware | $81,024 | $38.95 |
| 4 | Washington | $66,520 | $31.98 |
| 5 | Rhode Island | $74,056 | $35.60 |
| 6 | Maryland | $71,214 | $34.24 |
| 7 | District of Columbia | $71,255 | $34.26 |
| 8 | Massachusetts | $78,772 | $37.87 |
| 9 | Vermont | $71,734 | $34.49 |
| 10 | New Jersey | $82,641 | $39.73 |
| 11 | Pennsylvania | $81,078 | $38.98 |
| 12 | Arizona | $64,352 | $30.94 |
| 13 | New Hampshire | $61,486 | $29.56 |
| 14 | Arkansas | $61,259 | $29.45 |
| 15 | New York | $73,945 | $35.55 |
| 16 | Michigan | $56,007 | $26.93 |
| 17 | Connecticut | $69,628 | $33.48 |
| 18 | Hawaii | $66,683 | $32.06 |
| 19 | Virginia | $61,405 | $29.52 |
| 20 | Maine | $68,030 | $32.71 |
| 21 | Oregon | $61,934 | $29.78 |
| 22 | Utah | $54,553 | $26.23 |
| 23 | North Dakota | $56,190 | $27.01 |
| 24 | Texas | $57,185 | $27.49 |
| 25 | Illinois | $57,070 | $27.44 |
| 26 | Alabama | $53,310 | $25.63 |
| 27 | Oklahoma | $53,622 | $25.78 |
| 28 | New Mexico | $53,659 | $25.80 |
| 29 | Nebraska | $55,767 | $26.81 |
| 30 | Idaho | $52,291 | $25.14 |
| 31 | Wisconsin | $54,765 | $26.33 |
| 32 | South Carolina | $50,722 | $24.39 |
| 33 | Ohio | $52,817 | $25.39 |
| 34 | West Virginia | $52,599 | $25.29 |
| 35 | Kentucky | $52,152 | $25.07 |
| 36 | Georgia | $50,452 | $24.26 |
| 37 | South Dakota | $47,212 | $22.70 |
| 38 | Louisiana | $48,622 | $23.38 |
| 39 | North Carolina | $51,757 | $24.88 |
| 40 | Florida | $50,406 | $24.23 |
| 41 | Indiana | $49,291 | $23.70 |
| 42 | Tennessee | $50,338 | $24.20 |
| 43 | Alaska | $39,336 | $18.91 |
| 44 | Missouri | $50,597 | $24.33 |
| 45 | Kansas | $48,006 | $23.08 |
| 46 | Wyoming | $48,371 | $23.26 |
| 47 | Colorado | $45,840 | $22.04 |
| 48 | Mississippi | $46,703 | $22.45 |
| 49 | Montana | $44,560 | $21.42 |
| 50 | Minnesota | $47,407 | $22.79 |
| 51 | Iowa | $46,473 | $22.34 |
Highest paying cities for customer support analysts
The highest-paying cities for customer support analysts are San Francisco, CA, Philadelphia, PA, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $86,521 | $41.60 |
| 2 | Philadelphia, PA | $81,833 | $39.34 |
| 3 | Boston, MA | $78,810 | $37.89 |
| 4 | New York, NY | $74,055 | $35.60 |
| 5 | Columbia, MD | $71,314 | $34.29 |
| 6 | Seattle, WA | $66,820 | $32.13 |
| 7 | Phoenix, AZ | $64,513 | $31.02 |
| 8 | Rogers, AR | $61,017 | $29.34 |
| 9 | Harrisonburg, VA | $60,180 | $28.93 |
| 10 | Austin, TX | $57,757 | $27.77 |
| 11 | Chicago, IL | $57,361 | $27.58 |
| 12 | Omaha, NE | $55,974 | $26.91 |
| 13 | Cleveland, OH | $55,701 | $26.78 |
| 14 | Lansing, MI | $55,081 | $26.48 |
| 15 | Salt Lake City, UT | $54,118 | $26.02 |
| 16 | Oklahoma City, OK | $53,684 | $25.81 |
| 17 | Raleigh, NC | $52,880 | $25.42 |
| 18 | Frankfort, KY | $52,555 | $25.27 |
| 19 | Savannah, GA | $50,961 | $24.50 |
| 20 | Miami, FL | $50,868 | $24.46 |
Customer support analyst salary details
A customer support analyst's salary ranges from $42,000 a year at the 10th percentile to $99,000 at the 90th percentile.
What is a customer support analyst's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $99,000 | $8,250 | $48 |
| 75th Percentile | $81,000 | $6,750 | $39 |
| Average | $65,147 | $5,429 | $31 |
| 25th Percentile | $52,000 | $4,333 | $25 |
| 10th Percentile | $42,000 | $3,500 | $20 |
Highest paying customer support analyst jobs
The highest paying types of customer support analysts are application support analyst, network support analyst, and customer support engineer.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Help Desk Analyst | $37,318 | $3,110 | $17.94 | 87,591 |
| Technical Support Trainer | $45,722 | $3,810 | $21.98 | 168,898 |
| Support | $36,227 | $3,019 | $17.42 | 136,788 |
| Analyst | $73,007 | $6,084 | $35.10 | 253,138 |
| Technical Support Technician | $40,210 | $3,351 | $19.33 | 165,677 |
| Desk Support Technician | $40,715 | $3,393 | $19.57 | 130,485 |
Top companies hiring customer support analysts now:
Which companies pay customer support analysts the most?
Customer support analyst salaries at SAP and Apple are the highest-paying according to our most recent salary estimates. In addition, the average customer support analyst salary at companies like Citi and Micron Technology are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | SAP | $126,610 | $60.87 |
| 2 | Apple | $122,743 | $59.01 |
| 3 | Citi | $115,379 | $55.47 |
| 4 | Micron Technology | $110,329 | $53.04 |
| 5 | Intel | $109,905 | $52.84 |
| 6 | HP | $105,590 | $50.76 |
| 7 | Vista Equity Partners | $105,096 | $50.53 |
| 8 | ServiceNow | $104,246 | $50.12 |
| 9 | Verint | $96,710 | $46.50 |
| 10 | Square | $96,595 | $46.44 |
| 11 | E2open | $96,417 | $46.35 |
| 12 | Motorola Solutions | $95,873 | $46.09 |
| 13 | Workday | $95,479 | $45.90 |
| 14 | Netcracker | $93,513 | $44.96 |
| 15 | American Eagle Outfitters | $91,854 | $44.16 |
| 16 | Triumph Group | $91,036 | $43.77 |
| 17 | Vertafore | $90,567 | $43.54 |
| 18 | Oracle | $90,341 | $43.43 |
| 19 | SAIC | $90,309 | $43.42 |
| 20 | The AES | $90,283 | $43.41 |
Wage gap by gender, race and education
Customer Support Analyst salary by industry
The average customer support analyst salary varies across industries:
- The average customer support analyst salary in the technology industry is $79,807, the highest of any industry.
- The average customer support analyst salary in the finance industry is $65,055.
- Customer support analysts in the retail industry earn an average salary of $48,289, the lowest of any industry.
Highest paying industries for customer support analysts
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $79,807 | $38.37 |
| 2 | Telecommunication | $65,055 | $31.28 |
| 3 | Health Care | $62,904 | $30.24 |
| 4 | Retail | $48,289 | $23.22 |
High paying customer support analyst jobs
Customer support analyst salary trends
The average customer support analyst salary has risen by $9,955 over the last ten years. In 2014, the average customer support analyst earned $55,192 annually, but today, they earn $65,147 a year. That works out to a 9% change in pay for customer support analysts over the last decade.
Compare customer support analyst salaries for cities or states with the national average over time.
Average customer support analyst salary over time
Compare customer support analyst salaries for individual cities or states with the national average.
Customer support analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $65,100 | $31.32 | +3.3% |
| 2024 | $63,000 | $30.29 | +2.3% |
| 2023 | $61,600 | $29.60 | +1.5% |
| 2022 | $60,600 | $29.16 | +1.6% |
| 2021 | $59,700 | $28.68 | +1.6% |
Recently added customer support analyst salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Sharetec Systems, Inc. | Customer Success Support Analyst | Fort Wayne, IN | 06/30/2025 | $45,000 |
| Nielseniq | Analyst, Customer Insights | Newark, NJ | 06/29/2025 | $55,500 |
| KBR | IT Customer Support Analyst | Lexington Park, MD | 06/28/2025 | $79,750 |
| Oracle | Technical Customer Support Analyst | Montpelier, VT | 06/28/2025 | $40,000 |
| Oracle | Technical Customer Support Analyst | Boston, MA | 06/28/2025 | $40,000 |
| Oracle | Technical Customer Support Analyst | Augusta, ME | 06/28/2025 | $40,000 |
| Oracle | Technical Customer Support Analyst | Juneau, AK | 06/28/2025 | $40,000 |
| Oracle | Technical Customer Support Analyst | Phoenix, AZ | 06/28/2025 | $40,000 |
| Oracle | Technical Customer Support Analyst | Oklahoma City, OK | 06/28/2025 | $40,000 |
| Oracle | Technical Customer Support Analyst-Columbia, MD or | Columbia, MD | 06/28/2025 | $40,000 |
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