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Customer support specialist salary
Average customer support specialist salary
$39,470
Average Customer Support Specialist Salary
The average salary for a Customer Support Specialist is currently $39,470 per year or approximately $19 per hour. This figure can vary significantly based on geographic location, years of experience, and the specific industry. For instance, specialists with several years of experience may command higher salaries, reflecting their expertise and value to employers.
Factors Influencing Salary
Location plays a crucial role in determining salary levels. States like California and New York often offer higher compensation due to the cost of living and demand for skilled professionals in urban areas. Additionally, experience levels impact earnings; entry-level positions typically start lower, while seasoned specialists can expect higher pay.
Opportunities for Growth
As customer service continues to evolve, opportunities for advancement in this field are abundant. Many companies offer career paths leading to supervisory or managerial roles, which can significantly increase earning potential. For those considering a career in customer support, understanding these dynamics is essential for making informed career choices.
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Where can a Customer Support Specialist earn more?
Customer support specialist salaries by experience level
Customer support specialist salary estimates from across the web
Average customer support specialist salary by state
The average customer support specialist salary in Rhode Island, Connecticut, and New Jersey are the highest in the U.S. The lowest average customer support specialist salary states are Arkansas, Oklahoma, and Idaho.
- State view
- County view
Highest paying states for customer support specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $56,581 | $27.20 |
| 2 | Rhode Island | $57,370 | $27.58 |
| 3 | Michigan | $44,716 | $21.50 |
| 4 | Connecticut | $57,230 | $27.51 |
| 5 | Maine | $44,335 | $21.31 |
| 6 | Delaware | $54,940 | $26.41 |
| 7 | Massachusetts | $55,030 | $26.46 |
| 8 | Pennsylvania | $50,596 | $24.32 |
| 9 | District of Columbia | $63,596 | $30.57 |
| 10 | New Jersey | $56,644 | $27.23 |
| 11 | Vermont | $46,833 | $22.52 |
| 12 | New York | $52,908 | $25.44 |
| 13 | Maryland | $54,099 | $26.01 |
| 14 | Wisconsin | $43,867 | $21.09 |
| 15 | Ohio | $42,799 | $20.58 |
| 16 | Minnesota | $42,517 | $20.44 |
| 17 | Nevada | $40,495 | $19.47 |
| 18 | North Dakota | $46,016 | $22.12 |
| 19 | South Dakota | $41,584 | $19.99 |
| 20 | California | $48,177 | $23.16 |
| 21 | Washington | $44,568 | $21.43 |
| 22 | Tennessee | $38,430 | $18.48 |
| 23 | North Carolina | $40,052 | $19.26 |
| 24 | Indiana | $38,640 | $18.58 |
| 25 | Illinois | $40,064 | $19.26 |
| 26 | Virginia | $44,664 | $21.47 |
| 27 | Hawaii | $46,482 | $22.35 |
| 28 | Arizona | $38,186 | $18.36 |
| 29 | Nebraska | $40,922 | $19.67 |
| 30 | Kansas | $40,872 | $19.65 |
| 31 | Wyoming | $40,954 | $19.69 |
| 32 | Florida | $37,940 | $18.24 |
| 33 | Alabama | $36,744 | $17.67 |
| 34 | Iowa | $37,621 | $18.09 |
| 35 | Texas | $38,452 | $18.49 |
| 36 | Alaska | $42,666 | $20.51 |
| 37 | Oregon | $41,752 | $20.07 |
| 38 | Louisiana | $36,722 | $17.65 |
| 39 | Missouri | $36,562 | $17.58 |
| 40 | South Carolina | $35,761 | $17.19 |
| 41 | West Virginia | $37,793 | $18.17 |
| 42 | Oklahoma | $34,416 | $16.55 |
| 43 | Arkansas | $34,815 | $16.74 |
| 44 | Kentucky | $36,479 | $17.54 |
| 45 | Mississippi | $33,713 | $16.21 |
| 46 | New Mexico | $33,597 | $16.15 |
| 47 | Colorado | $38,657 | $18.59 |
| 48 | Georgia | $36,390 | $17.50 |
| 49 | Idaho | $33,939 | $16.32 |
| 50 | Montana | $35,150 | $16.90 |
| 51 | Utah | $32,444 | $15.60 |
Highest paying cities for customer support specialists
The highest-paying cities for customer support specialists are Washington, DC, Springfield, MA, and Columbia, MD.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $63,619 | $30.59 |
| 2 | Springfield, MA | $55,620 | $26.74 |
| 3 | Columbia, MD | $54,108 | $26.01 |
| 4 | New York, NY | $53,250 | $25.60 |
| 5 | Philadelphia, PA | $51,468 | $24.74 |
| 6 | San Francisco, CA | $49,685 | $23.89 |
| 7 | Detroit, MI | $45,227 | $21.74 |
| 8 | Portland, ME | $45,047 | $21.66 |
| 9 | Seattle, WA | $44,804 | $21.54 |
| 10 | Saint Paul, MN | $42,552 | $20.46 |
| 11 | Columbus, OH | $41,827 | $20.11 |
| 12 | Portland, OR | $41,510 | $19.96 |
| 13 | Durham, NC | $41,401 | $19.90 |
| 14 | Omaha, NE | $41,141 | $19.78 |
| 15 | Kansas City, KS | $41,017 | $19.72 |
| 16 | Reno, NV | $40,945 | $19.69 |
| 17 | Chicago, IL | $40,350 | $19.40 |
| 18 | San Antonio, TX | $39,170 | $18.83 |
| 19 | Colorado Springs, CO | $38,773 | $18.64 |
| 20 | Columbia, TN | $38,380 | $18.45 |
Customer Support Specialists are the most in-demand in these five cities:
Customer support specialist salary details
A customer support specialist's salary ranges from $28,000 a year at the 10th percentile to $55,000 at the 90th percentile.
What is a customer support specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $55,000 | $4,583 | $26 |
| 75th Percentile | $47,000 | $3,917 | $23 |
| Average | $39,470 | $3,289 | $19 |
| 25th Percentile | $33,000 | $2,750 | $16 |
| 10th Percentile | $28,000 | $2,333 | $13 |
Highest paying customer support specialist jobs
The highest paying types of customer support specialists are sales support specialist, customer service professional, and service specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Support Agent | $36,045 | $3,004 | $17.33 | 106,016 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
| Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
| Customer Support Coordinator | $37,136 | $3,095 | $17.85 | 259,956 |
How would you rate the starting salaries for customer support specialists, as well as the prospects for salary advancement?
Dr. Kate Seltzer Ph.D.
Assistant Professor, Rowan University
Top companies hiring customer support specialists now:
Which companies pay customer support specialists the most?
Customer support specialist salaries at Micron Technology and Goldman Sachs are the highest-paying according to our most recent salary estimates. In addition, the average customer support specialist salary at companies like Planar Systems and A.M. Best are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Micron Technology | $89,875 | $43.21 |
| 2 | Goldman Sachs | $76,794 | $36.92 |
| 3 | Planar Systems | $76,090 | $36.58 |
| 4 | A.M. Best | $75,430 | $36.26 |
| 5 | Accenture | $73,164 | $35.17 |
| 6 | Vista Equity Partners | $65,948 | $31.71 |
| 7 | Constellation Energy Partners | $60,936 | $29.30 |
| 8 | SAP | $59,806 | $28.75 |
| 9 | Cummins | $59,679 | $28.69 |
| 10 | Schneider Electric Industrial Services | $58,678 | $28.21 |
| 11 | ABB | $57,714 | $27.75 |
| 12 | Radancy | $51,225 | $24.63 |
| 13 | Intel | $50,858 | $24.45 |
| 14 | Bayer | $49,780 | $23.93 |
| 15 | eClinicalWorks | $49,422 | $23.76 |
| 16 | Square | $47,830 | $23.00 |
| 17 | Dana-Farber Cancer Institute | $47,568 | $22.87 |
| 18 | Ciena | $47,282 | $22.73 |
| 19 | Nokia | $47,252 | $22.72 |
| 20 | PitchBook Data | $46,697 | $22.45 |
Wage gap by gender, race and education
Customer Support Specialist salary by industry
The average customer support specialist salary varies across industries:
- The average customer support specialist salary in the technology industry is $38,961, the highest of any industry.
- The average customer support specialist salary in the finance industry is $38,696.
- Customer support specialists in the professional industry earn an average salary of $34,424, the lowest of any industry.
Highest paying industries for customer support specialists
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $38,961 | $18.73 |
| 2 | Finance | $38,696 | $18.60 |
| 3 | Manufacturing | $37,350 | $17.96 |
| 4 | Insurance | $37,321 | $17.94 |
| 5 | Health Care | $36,538 | $17.57 |
| 6 | Retail | $36,127 | $17.37 |
| 7 | Telecommunication | $34,995 | $16.82 |
| 8 | Professional | $34,424 | $16.55 |
High paying customer support specialist jobs
Customer support specialist salary trends
The average customer support specialist salary has risen by $5,750 over the last ten years. In 2014, the average customer support specialist earned $33,720 annually, but today, they earn $39,470 a year. That works out to a 11% change in pay for customer support specialists over the last decade.
Compare customer support specialist salaries for cities or states with the national average over time.
Average customer support specialist salary over time
Compare customer support specialist salaries for individual cities or states with the national average.
Customer support specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $39,500 | $18.98 | +3.1% |
| 2024 | $38,200 | $18.38 | +2.8% |
| 2023 | $37,200 | $17.87 | +2.5% |
| 2022 | $36,200 | $17.42 | +1.8% |
| 2021 | $35,600 | $17.11 | +1.8% |
Recently added customer support specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Carvana | Customer Advocate Delivery Driver | Framingham, MA | 06/29/2025 | $45,914 |
| Crutchfield Corporation | Customer Support Specialist | Charlottesville, VA | 06/29/2025 | $36,710 |
| Procare Systems | Customer Support Specialist | Denver, CO | 06/29/2025 | $39,653 |
| Central Research | Customer Support Specialist (Remote) | Hendersonville, TN | 06/29/2025 | $35,896 |
| Central Research | Customer Support Specialist (Remote) | Lowell, AR | 06/29/2025 | $35,896 |
| Get It-Finance | Customer Support Sales Specialist-Remote | WFH | Louisville, KY | 06/29/2025 | $40,000 |
| Centralreach | Software Customer Support Specialist | Holmdel, NJ | 06/29/2025 | $38,500 |
| River Rocks Landing | Customer Support Specialist | Gadsden, AL | 06/29/2025 | $43,827 |
| Get It Recruit-Transportation | Customer Advocate-Remote | Pittsburgh, PA | 06/29/2025 | $37,566 |
| Centralreach, LLC | Software Customer Support Specialist | Holmdel, NJ | 06/29/2025 | $38,500 |
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