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Director, customer support services salary
Average director, customer support services salary
$16.3
Understanding the Director, Customer Support Services Salary
The Director of Customer Support Services plays a critical role in fostering customer relationships and ensuring service excellence. As of October 2025, the average salary for this position is approximately $33,902 annually, translating to about $16 per hour. Salaries can vary based on factors such as geographical location, years of experience, and the specific industry.
Salary by Location
Regions with higher living costs often offer more competitive salaries. For instance, cities like San Francisco and New York typically provide higher compensation compared to smaller markets. Understanding these dynamics is crucial for professionals considering their career paths.
Impact of Experience
Experience significantly influences salary potential. Directors with extensive experience can command salaries well above the average. Entry-level positions may start lower, but there's room for growth as skills and responsibilities expand. Networking and continuous learning are essential for career advancement in this field.
Conclusion
To maximize your earning potential as a Director of Customer Support Services, focus on developing your skills, seeking mentorship, and staying informed about industry trends. Leverage your experience to negotiate better salary packages and explore opportunities in higher-paying regions.
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Where can a Director, Customer Support Services earn more?
Director, customer support services salaries by experience level
Average director, customer support services salary by state
The highest-paying states for directors, customer support services are New Jersey, Massachusetts, and Connecticut. The lowest average director, customer support services salary states are Tennessee, Kansas, and Alabama.
- State view
- County view
Highest paying states for directors, customer support services
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Jersey | $46,013 | $22.12 |
| 2 | Vermont | $36,968 | $17.77 |
| 3 | Connecticut | $40,868 | $19.65 |
| 4 | California | $40,788 | $19.61 |
| 5 | Arizona | $35,731 | $17.18 |
| 6 | Ohio | $37,042 | $17.81 |
| 7 | New Hampshire | $35,404 | $17.02 |
| 8 | Missouri | $36,065 | $17.34 |
| 9 | Massachusetts | $42,950 | $20.65 |
| 10 | Washington | $38,033 | $18.29 |
| 11 | Hawaii | $40,801 | $19.62 |
| 12 | Delaware | $37,328 | $17.95 |
| 13 | Minnesota | $36,930 | $17.75 |
| 14 | Maine | $34,403 | $16.54 |
| 15 | Illinois | $35,466 | $17.05 |
| 16 | Nebraska | $33,880 | $16.29 |
| 17 | South Dakota | $32,283 | $15.52 |
| 18 | New York | $38,966 | $18.73 |
| 19 | Pennsylvania | $34,462 | $16.57 |
| 20 | Nevada | $33,461 | $16.09 |
| 21 | Colorado | $35,952 | $17.28 |
| 22 | Florida | $34,883 | $16.77 |
| 23 | Rhode Island | $36,014 | $17.31 |
| 24 | Maryland | $38,615 | $18.56 |
| 25 | Oregon | $36,209 | $17.41 |
| 26 | District of Columbia | $40,508 | $19.48 |
| 27 | Montana | $34,983 | $16.82 |
| 28 | Louisiana | $30,718 | $14.77 |
| 29 | South Carolina | $30,680 | $14.75 |
| 30 | Indiana | $32,134 | $15.45 |
| 31 | North Dakota | $32,418 | $15.59 |
| 32 | Georgia | $33,621 | $16.16 |
| 33 | Wisconsin | $31,118 | $14.96 |
| 34 | Utah | $32,014 | $15.39 |
| 35 | Mississippi | $29,893 | $14.37 |
| 36 | Kentucky | $29,715 | $14.29 |
| 37 | West Virginia | $28,875 | $13.88 |
| 38 | North Carolina | $32,057 | $15.41 |
| 39 | Iowa | $31,036 | $14.92 |
| 40 | Virginia | $33,769 | $16.24 |
| 41 | Michigan | $31,447 | $15.12 |
| 42 | Alaska | $33,072 | $15.90 |
| 43 | Oklahoma | $29,146 | $14.01 |
| 44 | Texas | $30,571 | $14.70 |
| 45 | Alabama | $28,180 | $13.55 |
| 46 | Arkansas | $27,536 | $13.24 |
| 47 | Tennessee | $28,848 | $13.87 |
| 48 | New Mexico | $28,136 | $13.53 |
| 49 | Idaho | $29,510 | $14.19 |
| 50 | Wyoming | $27,420 | $13.18 |
| 51 | Kansas | $28,363 | $13.64 |
Highest paying cities for directors, customer support services
The highest-paying cities for directors, customer support services are San Diego, CA, East Hartford, CT, and New York, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Diego, CA | $41,012 | $19.72 |
| 2 | East Hartford, CT | $40,791 | $19.61 |
| 3 | New York, NY | $39,197 | $18.84 |
| 4 | Baltimore, MD | $38,992 | $18.75 |
| 5 | Saint Paul, MN | $36,986 | $17.78 |
| 6 | Columbus, OH | $36,825 | $17.70 |
| 7 | Beaverton, OR | $36,099 | $17.36 |
| 8 | Denver, CO | $35,952 | $17.28 |
| 9 | Chandler, AZ | $35,729 | $17.18 |
| 10 | Miami, FL | $35,728 | $17.18 |
| 11 | Philadelphia, PA | $35,100 | $16.88 |
| 12 | Helena, MT | $34,988 | $16.82 |
| 13 | Lincoln, NE | $33,879 | $16.29 |
| 14 | Newport News, VA | $33,784 | $16.24 |
| 15 | Atlanta, GA | $33,559 | $16.13 |
| 16 | Indianapolis, IN | $32,072 | $15.42 |
| 17 | Salt Lake City, UT | $31,917 | $15.34 |
| 18 | Des Moines, IA | $30,955 | $14.88 |
| 19 | Mount Pleasant, SC | $30,823 | $14.82 |
| 20 | Huntsville, TX | $30,406 | $14.62 |
Director, customer support services salary details
A director, customer support services's salary ranges from $24,000 a year at the 10th percentile to $46,000 at the 90th percentile.
What is a director, customer support services's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $46,000 | $3,833 | $22 |
| 75th Percentile | $40,000 | $3,333 | $19 |
| Average | $33,902 | $2,825 | $16 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $24,000 | $2,000 | $12 |
Highest paying director, customer support services jobs
The highest paying types of directors, customer support services are customer service expert, customer liaison, and customer service executive.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Liaison | $58,459 | $4,872 | $28.11 | 181,470 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Advisor | $32,515 | $2,710 | $15.63 | 217,369 |
| Guest Services | $27,247 | $2,271 | $13.10 | 94,619 |
| Customer Service Administrator | $35,824 | $2,985 | $17.22 | 247,315 |
| Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
Top companies hiring directors, customer support services now:
Which companies pay directors, customer support services the most?
Director, customer support services salaries at Oracle and Teledyne Technologies Incorporated are the highest-paying according to our most recent salary estimates. In addition, the average director, customer support services salary at companies like Jazz Pharmaceuticals and Raytheon Technologies are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Oracle | $51,310 | $24.67 |
| 2 | Teledyne Technologies Incorporated | $45,443 | $21.85 |
| 3 | Jazz Pharmaceuticals | $40,855 | $19.64 |
| 4 | Raytheon Technologies | $40,387 | $19.42 |
| 5 | Mitchell | $37,218 | $17.89 |
| 6 | Cass Information Systems | $36,127 | $17.37 |
| 7 | Daon | $35,870 | $17.25 |
| 8 | Toyota of Des Moines | $35,742 | $17.18 |
| 9 | Check 'n Go | $35,093 | $16.87 |
| 10 | City of Billings | $34,558 | $16.61 |
| 11 | Security Central NC | $34,403 | $16.54 |
| 12 | Randstad North America, Inc. | $34,391 | $16.53 |
| 13 | HireTalent | $34,262 | $16.47 |
| 14 | JLL | $34,198 | $16.44 |
| 15 | THE RIGHT STAFF | $34,004 | $16.35 |
| 16 | VPNE | $33,902 | $16.30 |
| 17 | Kelly Services | $33,879 | $16.29 |
| 18 | Robert Half | $33,872 | $16.28 |
| 19 | Adecco | $33,755 | $16.23 |
| 20 | OOCL | $33,531 | $16.12 |
Wage gap by gender, race and education
Director, Customer Support Services salary by industry
The average director, customer support services salary varies across industries:
- The average director, customer support services salary in the manufacturing industry is $41,495, the highest of any industry.
- The average director, customer support services salary in the finance industry is $36,623.
- Directors, customer support services in the transportation industry earn an average salary of $31,750, the lowest of any industry.
Highest paying industries for directors, customer support services
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Manufacturing | $41,495 | $19.95 |
| 2 | Technology | $36,623 | $17.61 |
| 3 | Professional | $34,690 | $16.68 |
| 4 | Utilities | $34,653 | $16.66 |
| 5 | Retail | $34,549 | $16.61 |
| 6 | Health Care | $32,699 | $15.72 |
| 7 | Transportation | $31,750 | $15.26 |
High paying director, customer support services jobs
Director, customer support services salary trends
The average director, customer support services salary has risen by $4,939 over the last ten years. In 2014, the average director, customer support services earned $28,963 annually, but today, they earn $33,902 a year. That works out to a 11% change in pay for directors, customer support services over the last decade.
Compare director, customer support services salaries for cities or states with the national average over time.
Average director, customer support services salary over time
Compare director, customer support services salaries for individual cities or states with the national average.
Director, customer support services salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,900 | $16.30 | +3.1% |
| 2024 | $32,800 | $15.79 | +2.8% |
| 2023 | $31,900 | $15.35 | +2.5% |
| 2022 | $31,100 | $14.96 | +1.8% |
| 2021 | $30,600 | $14.69 | +1.8% |
Recently added director, customer support services salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Datavant | CPC Customer Service Support | Juneau, AK | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Topeka, KS | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Columbia, SC | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Ione, OR | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Springfield, IL | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Little Rock, AR | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Boston, MA | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Oklahoma City, OK | 06/28/2025 | $31,305 |
| Datavant | CPC Customer Service Support | Charleston, WV | 06/28/2025 | $31,305 |
| Lexus of Orland | Boutique Customer Service & Support | Orland Park, IL | 06/27/2025 | $33,392 |
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