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Director of call center operations salary
Average director of call center operations salary
$127,742
Understanding the Salary of Directors of Call Center Operations
The Director of Call Center Operations plays an essential role in customer service management, overseeing teams and ensuring operational efficiency. As of October 2025, the average salary for this position is $127,742 annually. This figure can vary significantly based on factors such as geographic location, years of experience, and specific industry sectors.
For instance, directors in metropolitan areas often earn more due to the higher cost of living and demand for specialized skills. States such as California and New York are known for offering higher salaries, reflecting the competitive nature of the job market in these regions. Furthermore, individuals with extensive experience in management tend to command salaries at the higher end of the scale, often exceeding the average by a notable margin.
In addition to base salary, many companies provide performance bonuses and benefits, further enhancing total compensation. Understanding these dynamics is crucial for anyone aspiring to enter this field or negotiate their salary effectively. By staying informed on salary trends and regional differences, professionals can better position themselves for career advancement and financial success.
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Where can a Director Of Call Center Operations earn more?
Director of call center operations salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level director of call center operations | $52,600 | $25.30 |
| Mid-level director of call center operations | $81,300 | $39.07 |
| Senior-level director of call center operations | $147,000 | $70.84 |
Average director of call center operations salary by state
The highest-paying states for directors of call center operations are New Jersey, New York, and Virginia. The lowest average director of call center operations salary states are Idaho, Arkansas, and Utah.
- State view
- County view
Highest paying states for directors of call center operations
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | District of Columbia | $182,644 | $87.81 |
| 2 | Pennsylvania | $132,974 | $63.93 |
| 3 | Virginia | $160,518 | $77.17 |
| 4 | Alaska | $153,205 | $73.66 |
| 5 | New York | $169,344 | $81.42 |
| 6 | New Jersey | $176,723 | $84.96 |
| 7 | North Carolina | $129,035 | $62.04 |
| 8 | Rhode Island | $145,152 | $69.78 |
| 9 | Massachusetts | $146,177 | $70.28 |
| 10 | Nebraska | $121,340 | $58.34 |
| 11 | Maine | $131,526 | $63.23 |
| 12 | New Hampshire | $128,457 | $61.76 |
| 13 | Connecticut | $145,357 | $69.88 |
| 14 | Colorado | $145,452 | $69.93 |
| 15 | Wisconsin | $125,965 | $60.56 |
| 16 | Nevada | $123,288 | $59.27 |
| 17 | Texas | $122,606 | $58.95 |
| 18 | Indiana | $121,108 | $58.23 |
| 19 | Iowa | $114,187 | $54.90 |
| 20 | Minnesota | $120,836 | $58.09 |
| 21 | Ohio | $116,502 | $56.01 |
| 22 | Washington | $137,299 | $66.01 |
| 23 | Delaware | $126,784 | $60.95 |
| 24 | Alabama | $113,759 | $54.69 |
| 25 | South Dakota | $119,912 | $57.65 |
| 26 | New Mexico | $116,454 | $55.99 |
| 27 | Maryland | $128,116 | $61.59 |
| 28 | Louisiana | $107,420 | $51.64 |
| 29 | Arizona | $115,600 | $55.58 |
| 30 | Michigan | $109,600 | $52.69 |
| 31 | Mississippi | $96,756 | $46.52 |
| 32 | Illinois | $114,517 | $55.06 |
| 33 | Hawaii | $122,434 | $58.86 |
| 34 | Kentucky | $96,731 | $46.51 |
| 35 | Tennessee | $101,332 | $48.72 |
| 36 | South Carolina | $104,079 | $50.04 |
| 37 | Oregon | $114,472 | $55.03 |
| 38 | Kansas | $92,579 | $44.51 |
| 39 | North Dakota | $112,280 | $53.98 |
| 40 | Vermont | $114,387 | $54.99 |
| 41 | Georgia | $99,616 | $47.89 |
| 42 | Arkansas | $89,517 | $43.04 |
| 43 | Missouri | $91,867 | $44.17 |
| 44 | Florida | $97,544 | $46.90 |
| 45 | Oklahoma | $86,375 | $41.53 |
| 46 | California | $110,927 | $53.33 |
| 47 | Idaho | $90,152 | $43.34 |
| 48 | Montana | $84,929 | $40.83 |
| 49 | Wyoming | $82,760 | $39.79 |
| 50 | West Virginia | $95,536 | $45.93 |
| 51 | Utah | $87,834 | $42.23 |
Highest paying cities for directors of call center operations
The highest-paying cities for directors of call center operations are Union, NJ, New York, NY, and McLean, VA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Union, NJ | $185,320 | $89.10 |
| 2 | New York, NY | $175,053 | $84.16 |
| 3 | McLean, VA | $166,181 | $79.89 |
| 4 | East Hartford, CT | $148,333 | $71.31 |
| 5 | Englewood, CO | $146,116 | $70.25 |
| 6 | Seattle, WA | $139,833 | $67.23 |
| 7 | Rocky Mount, NC | $131,382 | $63.16 |
| 8 | Baltimore, MD | $128,861 | $61.95 |
| 9 | San Marcos, TX | $125,084 | $60.14 |
| 10 | Gilbert, AZ | $115,564 | $55.56 |
| 11 | Iowa City, IA | $115,542 | $55.55 |
| 12 | Irvine, CA | $108,812 | $52.31 |
| 13 | Morristown, TN | $104,111 | $50.05 |
| 14 | Tampa, FL | $98,346 | $47.28 |
| 15 | Jefferson City, MO | $91,779 | $44.12 |
| 16 | Salt Lake City, UT | $87,029 | $41.84 |
| 17 | Missoula, MT | $86,086 | $41.39 |
| 18 | Cheyenne, WY | $82,572 | $39.70 |
Director of call center operations salary details
A director of call center operations's salary ranges from $85,000 a year at the 10th percentile to $190,000 at the 90th percentile.
What is a director of call center operations's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $190,000 | $15,833 | $91 |
| 75th Percentile | $157,000 | $13,083 | $75 |
| Average | $127,742 | $10,645 | $61 |
| 25th Percentile | $103,000 | $8,583 | $50 |
| 10th Percentile | $85,000 | $7,083 | $41 |
Highest paying director of call center operations jobs
The highest paying types of directors of call center operations are vice president of sales & operations, senior director, operations, and executive director of operations.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Operations Project Manager | $90,352 | $7,529 | $43.44 | 210,582 |
| Operations Program Manager | $111,378 | $9,281 | $53.55 | 319,602 |
| Operations Superintendent | $104,699 | $8,725 | $50.34 | 89,991 |
| Operations Director | $104,050 | $8,671 | $50.02 | 114,993 |
| Operations Manager | $76,894 | $6,408 | $36.97 | 343,868 |
| Train Operations Manager | $74,277 | $6,190 | $35.71 | 313,011 |
Top companies hiring directors of call center operations now:
Which companies pay directors of call center operations the most?
Director of call center operations salaries at University of Maryland, Baltimore and Novant Health are the highest-paying according to our most recent salary estimates. In addition, the average director of call center operations salary at companies like Tampa General Hospital and University of Virginia are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | University of Maryland, Baltimore | $156,008 | $75.00 |
| 2 | Novant Health | $149,967 | $72.10 |
| 3 | Tampa General Hospital | $146,849 | $70.60 |
| 4 | University of Virginia | $125,984 | $60.57 |
| 5 | Green Plains | $123,234 | $59.25 |
| 6 | Mass Markets | $120,725 | $58.04 |
| 7 | DISH Network | $120,203 | $57.79 |
| 8 | Xometry | $108,143 | $51.99 |
| 9 | ImmunoTek Bio Centers | $95,137 | $45.74 |
| 10 | MHEarlyLearning | $91,116 | $43.81 |
| 11 | University of Washington | $90,666 | $43.59 |
| 12 | University of Montana | $84,699 | $40.72 |
| 13 | Texas State Teachers Association | $67,619 | $32.51 |
| 14 | Compass Group USA | $51,859 | $24.93 |
Wage gap by gender, race and education
Director Of Call Center Operations salary by industry
The average director of call center operations salary varies across industries:
- The average director of call center operations salary in the transportation industry is $126,110, the highest of any industry.
- The average director of call center operations salary in the finance industry is $119,616.
- Directors of call center operations in the media industry earn an average salary of $93,011, the lowest of any industry.
Highest paying industries for directors of call center operations
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Transportation | $126,110 | $60.63 |
| 2 | Government | $119,616 | $57.51 |
| 3 | Finance | $114,082 | $54.85 |
| 4 | Technology | $112,940 | $54.30 |
| 5 | Health Care | $109,006 | $52.41 |
| 6 | Retail | $105,512 | $50.73 |
| 7 | Media | $93,011 | $44.72 |
High paying director of call center operations jobs
Director of call center operations salary trends
The average director of call center operations salary has risen by $10,476 over the last ten years. In 2014, the average director of call center operations earned $117,266 annually, but today, they earn $127,742 a year. That works out to a 4% change in pay for directors of call center operations over the last decade.
Compare director of call center operations salaries for cities or states with the national average over time.
Average director of call center operations salary over time
Compare director of call center operations salaries for individual cities or states with the national average.
Director of call center operations salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $128,000 | $61.41 | +2.8% |
| 2025 | $124,000 | $59.71 | -0.1% |
| 2024 | $124,000 | $59.80 | +0.5% |
| 2023 | $124,000 | $59.49 | +1.1% |
| 2022 | $122,000 | $58.84 | +1.6% |
Recently added director of call center operations salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| ABM Industries | Director, National Fulfillment Center Operations | Nome, TX | 06/10/2025 | $140,000 |
| Iron Mountain | Director, Deal Operations Center, North America & Latam, Gisv | Harrisburg, PA | 06/07/2025 | $159,400 |
| Iron Mountain | Director, Deal Operations Center, North America & Latam, Gisv | Annapolis, MD | 06/07/2025 | $159,400 |
| Iron Mountain | Director, Deal Operations Center, North America & Latam, Gisv | Albany, NY | 06/06/2025 | $159,400 |
| Swoon | Director Call Center Operations | Springfield, MO | 05/30/2025 | $80,000 |
| ABM | Director, National Fulfillment Center Operations | Day, NY | 05/29/2025 | $140,000 |
| University of Maryland Medical System | Director, Staffing Center Operations | Maryland | 05/26/2025 | $145,000 |
| Nvision Centers | Director of Surgery Center Operations | Aliso Viejo, CA | 04/28/2025 | $140,000 |
| Alvarez & Marsal | Director, Security Operations Center | Tampa, FL | 04/26/2025 | $180,000 |
| Compass Group USA Inc. | Director of Operations-Barclays Center | New York, NY | 04/21/2025 | $150,000 |
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