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The average salary for a Director of Service Delivery stands at $141,674 annually. This figure varies based on several factors such as experience, industry, and location. Directors in metropolitan areas often earn higher due to increased demand for skilled professionals.
These states typically offer more opportunities for advancement and higher salaries. Additionally, experience plays a crucial role in determining earnings, with seasoned professionals commanding higher wages.
As organizations increasingly prioritize customer satisfaction and operational efficiency, the demand for Directors of Service Delivery is expected to grow. This presents lucrative opportunities for professionals looking to enter or advance in this field.
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The average director, service delivery salary in California, New York, and Massachusetts are the highest in the U.S. The lowest average director, service delivery salary states are Mississippi, Indiana, and Alabama.
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Rhode Island | $146,036 | $70.21 |
| 2 | Massachusetts | $152,080 | $73.12 |
| 3 | Oregon | $150,808 | $72.50 |
| 4 | New York | $152,655 | $73.39 |
| 5 | Pennsylvania | $143,115 | $68.81 |
| 6 | West Virginia | $135,337 | $65.07 |
| 7 | South Carolina | $138,427 | $66.55 |
| 8 | New Jersey | $149,625 | $71.94 |
| 9 | Connecticut | $146,058 | $70.22 |
| 10 | California | $154,702 | $74.38 |
| 11 | Arizona | $143,223 | $68.86 |
| 12 | Washington | $146,411 | $70.39 |
| 13 | Utah | $136,816 | $65.78 |
| 14 | Ohio | $141,945 | $68.24 |
| 15 | Nevada | $141,829 | $68.19 |
| 16 | Virginia | $144,164 | $69.31 |
| 17 | South Dakota | $130,660 | $62.82 |
| 18 | Vermont | $135,291 | $65.04 |
| 19 | District of Columbia | $142,199 | $68.36 |
| 20 | Texas | $138,693 | $66.68 |
| 21 | Michigan | $139,540 | $67.09 |
| 22 | Maine | $137,611 | $66.16 |
| 23 | New Hampshire | $136,540 | $65.64 |
| 24 | Illinois | $137,542 | $66.13 |
| 25 | Louisiana | $131,449 | $63.20 |
| 26 | Tennessee | $133,562 | $64.21 |
| 27 | North Carolina | $132,557 | $63.73 |
| 28 | North Dakota | $127,168 | $61.14 |
| 29 | Delaware | $133,300 | $64.09 |
| 30 | Alaska | $132,173 | $63.54 |
| 31 | Hawaii | $136,302 | $65.53 |
| 32 | Wisconsin | $132,381 | $63.64 |
| 33 | Georgia | $132,526 | $63.71 |
| 34 | Idaho | $129,806 | $62.41 |
| 35 | Minnesota | $131,686 | $63.31 |
| 36 | Mississippi | $122,809 | $59.04 |
| 37 | Arkansas | $125,029 | $60.11 |
| 38 | Kentucky | $127,897 | $61.49 |
| 39 | Alabama | $120,741 | $58.05 |
| 40 | Colorado | $132,939 | $63.91 |
| 41 | Oklahoma | $114,331 | $54.97 |
| 42 | Nebraska | $124,718 | $59.96 |
| 43 | Iowa | $125,225 | $60.20 |
| 44 | Montana | $123,823 | $59.53 |
| 45 | New Mexico | $126,047 | $60.60 |
| 46 | Maryland | $130,833 | $62.90 |
| 47 | Wyoming | $114,203 | $54.91 |
| 48 | Florida | $123,661 | $59.45 |
| 49 | Missouri | $125,195 | $60.19 |
| 50 | Indiana | $121,886 | $58.60 |
| 51 | Kansas | $115,558 | $55.56 |
The highest-paying cities for directors, service delivery are San Francisco, CA, Albany, NY, and Boston, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $157,083 | $75.52 |
| 2 | Albany, NY | $153,556 | $73.83 |
| 3 | Boston, MA | $152,236 | $73.19 |
| 4 | Salem, OR | $151,022 | $72.61 |
| 5 | Jersey City, NJ | $149,860 | $72.05 |
| 6 | Olympia, WA | $147,537 | $70.93 |
| 7 | Hartford, CT | $146,409 | $70.39 |
| 8 | Providence, RI | $146,086 | $70.23 |
| 9 | Phoenix, AZ | $143,210 | $68.85 |
| 10 | Harrisburg, PA | $142,859 | $68.68 |
| 11 | Washington, DC | $142,245 | $68.39 |
| 12 | Columbus, OH | $141,561 | $68.06 |
| 13 | Ann Arbor, MI | $139,357 | $67.00 |
| 14 | Austin, TX | $139,303 | $66.97 |
| 15 | Columbia, SC | $138,557 | $66.61 |
| 16 | Chicago, IL | $137,754 | $66.23 |
| 17 | Salt Lake City, UT | $136,691 | $65.72 |
| 18 | Concord, NH | $136,629 | $65.69 |
| 19 | Dover, DE | $133,337 | $64.10 |
| 20 | Raleigh, NC | $133,273 | $64.07 |
A director, service delivery's salary ranges from $106,000 a year at the 10th percentile to $189,000 at the 90th percentile.

| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $189,000 | $15,750 | $91 |
| 75th Percentile | $164,000 | $13,667 | $79 |
| Average | $141,674 | $11,806 | $68 |
| 25th Percentile | $121,000 | $10,083 | $58 |
| 10th Percentile | $106,000 | $8,833 | $51 |
The highest paying types of directors, service delivery are vice president of information technology, senior director, and director, technical operations.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Systems Manager | $107,156 | $8,930 | $51.52 | 145,551 |
| Implementation Manager | $90,790 | $7,566 | $43.65 | 136,883 |
| Vice President Of Information Technology | $160,600 | $13,383 | $77.21 | 112,564 |
| Information Systems Manager | $137,275 | $11,440 | $66.00 | 151,862 |
| Engagement Manager | $112,413 | $9,368 | $54.04 | 166,237 |
| Technical Manager | $116,619 | $9,718 | $56.07 | 116,732 |
Top companies hiring directors, service delivery now:
Director, service delivery salaries at AstraZeneca and Capgemini are the highest-paying according to our most recent salary estimates. In addition, the average director, service delivery salary at companies like RWJBarnabas Health and UST Global are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | AstraZeneca | $162,076 | $77.92 |
| 2 | Capgemini | $157,143 | $75.55 |
| 3 | RWJBarnabas Health | $153,758 | $73.92 |
| 4 | UST Global | $152,872 | $73.50 |
| 5 | Regeneron | $152,805 | $73.46 |
| 6 | Accenture | $152,778 | $73.45 |
| 7 | Nike | $152,719 | $73.42 |
| 8 | First Republic Bank | $152,406 | $73.27 |
| 9 | Eli Lilly and Company | $149,921 | $72.08 |
| 10 | Hca Hospital Services Of San Diego | $149,535 | $71.89 |
| 11 | VMware | $148,871 | $71.57 |
| 12 | TechSoup | $146,757 | $70.56 |
| 13 | Enquero | $145,478 | $69.94 |
| 14 | PepsiCo | $144,968 | $69.70 |
| 15 | Majesco | $144,659 | $69.55 |
| 16 | Nagarro | $144,070 | $69.26 |
| 17 | IT Concepts | $143,443 | $68.96 |
| 18 | UPMC | $142,605 | $68.56 |
| 19 | SMC | $142,353 | $68.44 |
| 20 | Broadridge | $142,271 | $68.40 |
The average director, service delivery salary has risen by $31,062 over the last ten years. In 2014, the average director, service delivery earned $110,612 annually, but today, they earn $141,674 a year. That works out to a 11% change in pay for directors, service delivery over the last decade.
Compare director, service delivery salaries for cities or states with the national average over time.
Compare director, service delivery salaries for individual cities or states with the national average.
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $142,000 | $68.11 | +3.2% |
| 2025 | $137,000 | $65.95 | +2.6% |
| 2024 | $134,000 | $64.23 | +2.3% |
| 2023 | $130,000 | $62.74 | +2.5% |
| 2022 | $127,000 | $61.20 | +3.1% |
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Healthfirst | Director, Enterprise Delivery Services-Clinical | Fine, NY | 06/30/2025 | $170,400 |
| Wal-Mart | Director, Operations-Regulatory Operations, Last Mile Delivery | Bentonville, AR | 06/28/2025 | $110,000 |
| Eversana | Director, Client & Delivery Excellence | Chesterfield, MO | 06/28/2025 | $125,000 |
| Stvinc | Alternative Delivery Highway Director | Charlotte, NC | 06/28/2025 | $119,737 |
| Greenlife Healthcare Staffing | Director of Nursing Labor and Delivery | Joshua Tree, CA | 06/27/2025 | $135,200 |
| American Express | Director-Service Delivery | Phoenix, AZ | 06/26/2025 | $130,000 |
| Ensono | Director Solution Delivery Architecture-Mainframe | Concord, NH | 06/26/2025 | $150,000 |
| Ensono | Director Solution Delivery Architecture-Mainframe | Atlanta, GA | 06/26/2025 | $150,000 |
| Ensono | Director Solution Delivery Architecture-Mainframe | Charleston, WV | 06/26/2025 | $150,000 |
| Ensono | Director Solution Delivery Architecture-Mainframe | Nashville, TN | 06/26/2025 | $150,000 |
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