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Escalations manager salary
Average escalations manager salary
$95,457
Average Escalations Manager Salary
As of October 2025, the average salary for an Escalations Manager is $95,457 per year. This figure represents the median earnings for this role, indicating a strong demand for skilled professionals in customer support and issue resolution.
Factors Influencing Salary
Several factors can influence an Escalations Manager's salary:
- Experience Level: Entry-level positions may start lower, while those with significant experience can command higher salaries.
- Geographic Location: Salaries can vary significantly by state, with some regions offering higher compensation due to demand or cost of living.
- Industry Sector: Different industries may place varying levels of importance on escalations management, influencing pay rates.
Salary by State
For a detailed view, check our breakdown of average salaries by state, which highlights where Escalations Managers can earn the most. Understanding these dynamics helps candidates make informed career decisions and seek opportunities that align with their goals.
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Where can an Escalations Manager earn more?
Escalations manager salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level escalations manager | $69,500 | $33.43 |
| Mid-level escalations manager | $80,100 | $38.53 |
| Senior-level escalations manager | $116,000 | $55.87 |
Escalations manager salary estimates from across the web
Average escalations manager salary by state
The average escalations manager salary in Washington, California, and Minnesota are the highest in the U.S. The lowest average escalations manager salary states are Wyoming, Indiana, and Mississippi.
- State view
- County view
Highest paying states for escalations managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Rhode Island | $107,221 | $51.55 |
| 2 | Washington | $120,675 | $58.02 |
| 3 | Delaware | $108,288 | $52.06 |
| 4 | Minnesota | $111,525 | $53.62 |
| 5 | Vermont | $100,098 | $48.12 |
| 6 | Virginia | $106,227 | $51.07 |
| 7 | Connecticut | $105,541 | $50.74 |
| 8 | Wisconsin | $97,277 | $46.77 |
| 9 | California | $114,743 | $55.16 |
| 10 | District of Columbia | $112,274 | $53.98 |
| 11 | New York | $104,698 | $50.34 |
| 12 | Maryland | $105,368 | $50.66 |
| 13 | Arizona | $97,309 | $46.78 |
| 14 | North Dakota | $98,123 | $47.17 |
| 15 | Kansas | $104,505 | $50.24 |
| 16 | Texas | $96,718 | $46.50 |
| 17 | Michigan | $98,156 | $47.19 |
| 18 | New Hampshire | $95,389 | $45.86 |
| 19 | South Dakota | $96,822 | $46.55 |
| 20 | Massachusetts | $101,222 | $48.66 |
| 21 | Nevada | $95,715 | $46.02 |
| 22 | Pennsylvania | $93,002 | $44.71 |
| 23 | Illinois | $96,490 | $46.39 |
| 24 | South Carolina | $93,555 | $44.98 |
| 25 | New Jersey | $103,898 | $49.95 |
| 26 | Oregon | $99,946 | $48.05 |
| 27 | Missouri | $96,846 | $46.56 |
| 28 | Utah | $95,074 | $45.71 |
| 29 | Alabama | $90,399 | $43.46 |
| 30 | Ohio | $89,169 | $42.87 |
| 31 | Iowa | $86,898 | $41.78 |
| 32 | North Carolina | $88,869 | $42.73 |
| 33 | Georgia | $91,970 | $44.22 |
| 34 | Maine | $87,471 | $42.05 |
| 35 | Alaska | $89,872 | $43.21 |
| 36 | New Mexico | $90,687 | $43.60 |
| 37 | Colorado | $92,406 | $44.43 |
| 38 | Nebraska | $89,252 | $42.91 |
| 39 | Oklahoma | $88,684 | $42.64 |
| 40 | Tennessee | $74,722 | $35.92 |
| 41 | Wyoming | $77,350 | $37.19 |
| 42 | Arkansas | $82,032 | $39.44 |
| 43 | Florida | $78,993 | $37.98 |
| 44 | Kentucky | $79,894 | $38.41 |
| 45 | West Virginia | $75,411 | $36.26 |
| 46 | Louisiana | $83,813 | $40.29 |
| 47 | Montana | $74,592 | $35.86 |
| 48 | Idaho | $80,458 | $38.68 |
| 49 | Indiana | $76,202 | $36.64 |
| 50 | Hawaii | $79,299 | $38.12 |
| 51 | Mississippi | $75,645 | $36.37 |
Highest paying cities for escalations managers
The highest-paying cities for escalations managers are Seattle, WA, San Francisco, CA, and Washington, DC.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $121,553 | $58.44 |
| 2 | San Francisco, CA | $119,823 | $57.61 |
| 3 | Washington, DC | $112,334 | $54.01 |
| 4 | Blaine, MN | $111,776 | $53.74 |
| 5 | McLean, VA | $107,357 | $51.61 |
| 6 | Hartford, CT | $105,725 | $50.83 |
| 7 | Baltimore, MD | $105,643 | $50.79 |
| 8 | Albany, NY | $105,219 | $50.59 |
| 9 | Wichita, KS | $104,605 | $50.29 |
| 10 | Newark, NJ | $104,062 | $50.03 |
| 11 | Boston, MA | $101,327 | $48.71 |
| 12 | Portland, OR | $99,406 | $47.79 |
| 13 | Detroit, MI | $98,485 | $47.35 |
| 14 | Carson City, NV | $98,319 | $47.27 |
| 15 | Austin, TX | $97,627 | $46.94 |
| 16 | Phoenix, AZ | $97,540 | $46.89 |
| 17 | Bismarck, ND | $97,194 | $46.73 |
| 18 | Chicago, IL | $96,677 | $46.48 |
| 19 | Lehi, UT | $94,986 | $45.67 |
| 20 | Philadelphia, PA | $93,308 | $44.86 |
Escalations manager salary details
An escalations manager's salary ranges from $71,000 a year at the 10th percentile to $126,000 at the 90th percentile.
What is an escalations manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $126,000 | $10,500 | $61 |
| 75th Percentile | $110,000 | $9,167 | $53 |
| Average | $95,457 | $7,955 | $46 |
| 25th Percentile | $82,000 | $6,833 | $39 |
| 10th Percentile | $71,000 | $5,917 | $34 |
Highest paying escalations manager jobs
The highest paying types of escalations managers are customer support manager, support manager, and team manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Project Coordinator | $50,375 | $4,198 | $24.22 | 38,743 |
| Customer Care Manager | $41,181 | $3,432 | $19.80 | 129,140 |
| Customer Support Manager | $91,598 | $7,633 | $44.04 | 128,995 |
| Coordinator/Manager | $49,749 | $4,146 | $23.92 | 29,288 |
| Support Manager | $90,297 | $7,525 | $43.41 | 172,628 |
Top companies hiring escalations managers now:
Which companies pay escalations managers the most?
Escalations manager salaries at Google and Algolia are the highest-paying according to our most recent salary estimates. In addition, the average escalations manager salary at companies like Microsoft and Amazon are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | $123,706 | $59.47 | |
| 2 | Algolia | $121,078 | $58.21 |
| 3 | Microsoft | $118,275 | $56.86 |
| 4 | Amazon | $117,900 | $56.68 |
| 5 | SAP | $112,806 | $54.23 |
| 6 | Kronos Incorporated | $104,939 | $50.45 |
| 7 | Salesforce | $104,503 | $50.24 |
| 8 | Cleo | $103,320 | $49.67 |
| 9 | Commvault | $101,168 | $48.64 |
| 10 | Akamai Technologies | $100,973 | $48.54 |
| 11 | Adobe | $100,266 | $48.20 |
| 12 | VMware | $99,583 | $47.88 |
| 13 | HighRadius | $99,033 | $47.61 |
| 14 | Auth0 | $98,976 | $47.58 |
| 15 | Omnicell | $97,943 | $47.09 |
| 16 | Hewlett Packard Enterprise | $97,537 | $46.89 |
| 17 | Exabeam | $96,614 | $46.45 |
| 18 | Fivetran | $96,059 | $46.18 |
| 19 | Outreach | $95,983 | $46.15 |
| 20 | Splunk | $95,538 | $45.93 |
Wage gap by gender, race and education
Escalations Manager salary by industry
The average escalations manager salary varies across industries:
- The average escalations manager salary in the technology industry is $96,070, the highest of any industry.
- The average escalations manager salary in the finance industry is $89,399.
- Escalations managers in the professional industry earn an average salary of $65,564, the lowest of any industry.
Highest paying industries for escalations managers
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $96,070 | $46.19 |
| 2 | Telecommunication | $89,399 | $42.98 |
| 3 | Finance | $82,145 | $39.49 |
| 4 | Professional | $65,564 | $31.52 |
High paying escalations manager jobs
Escalations manager salary trends
The average escalations manager salary has risen by $15,743 over the last ten years. In 2014, the average escalations manager earned $79,714 annually, but today, they earn $95,457 a year. That works out to a 8% change in pay for escalations managers over the last decade.
Compare escalations manager salaries for cities or states with the national average over time.
Average escalations manager salary over time
Compare escalations manager salaries for individual cities or states with the national average.
Escalations manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $95,500 | $45.89 | +3.1% |
| 2025 | $92,500 | $44.46 | +1.4% |
| 2024 | $91,100 | $43.82 | +1.3% |
| 2023 | $89,900 | $43.23 | +1.3% |
| 2022 | $88,700 | $42.67 | +3.1% |
Recently added escalations manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Everlaw | Technical Escalations Manager (Public Sector) | Ione, WA | 06/26/2025 | $111,383 |
| Ultimate Kronos Group | Escalation Manager | Lowell, MA | 06/14/2025 | $55,400 |
| UKG (Ultimate Kronos Group | Escalation Manager | Lowell, MA | 06/14/2025 | $55,400 |
| Datadog | Incident and Escalations Manager | San Francisco, CA | 06/12/2025 | $110,000 |
| Datadog | Manager 1, Technical Escalation Engineering | New York, NY | 06/09/2025 | $108,000 |
| Fivetran | Senior Escalation Manager | Oakland, CA | 06/06/2025 | $122,538 |
| Braze | Senior Escalation Manager | San Francisco, CA | 04/28/2025 | $117,400 |
| Braze | Senior Escalation Manager | Chicago, IL | 04/28/2025 | $117,400 |
| Braze | Senior Escalation Manager | New York, NY | 04/28/2025 | $117,400 |
| Braze | Senior Escalation Manager | Austin, TX | 04/28/2025 | $117,400 |
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