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The Guest Services Leader plays an essential role in enhancing customer experiences, making them integral to the success of businesses, especially in hospitality and retail sectors. As of October 2025, the average salary for this position is $34,973 per year or about $17 per hour. This salary can vary based on several factors including geographical location, years of experience, and the specific industry.
In the United States, salaries for Guest Services Leaders can range widely. For example, states like California and New York often offer higher salaries due to the cost of living and demand for skilled professionals. Additionally, cities with a high concentration of tourism or retail establishments typically present better compensation options.
Entry-level Guest Services Leaders might start at lower pay, but as they gain experience, their earning potential increases significantly. Those with several years in the field can command salaries exceeding $40,000, particularly in managerial roles. Opportunities for promotions and specialized training can further enhance salary prospects.
For job seekers in this field, understanding the salary landscape is crucial for informed career decisions. Resources like Zippia provide valuable insights into earnings, helping professionals navigate their career paths effectively.
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| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level guest services leader | $25,500 | $12.25 |
| Mid-level guest services leader | $29,400 | $14.12 |
| Senior-level guest services leader | $42,600 | $20.47 |
The average guest services leader salary in Washington, Kansas, and Hawaii are the highest in the U.S. The lowest average guest services leader salary states are Florida, Texas, and West Virginia.
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington | $49,045 | $23.58 |
| 2 | Minnesota | $38,591 | $18.55 |
| 3 | North Dakota | $39,656 | $19.07 |
| 4 | Wisconsin | $37,055 | $17.81 |
| 5 | Iowa | $36,106 | $17.36 |
| 6 | Kansas | $41,012 | $19.72 |
| 7 | Hawaii | $40,036 | $19.25 |
| 8 | Missouri | $36,583 | $17.59 |
| 9 | Oregon | $37,303 | $17.93 |
| 10 | South Dakota | $39,589 | $19.03 |
| 11 | Illinois | $37,413 | $17.99 |
| 12 | Rhode Island | $36,693 | $17.64 |
| 13 | New Hampshire | $37,735 | $18.14 |
| 14 | Colorado | $37,881 | $18.21 |
| 15 | Nebraska | $35,915 | $17.27 |
| 16 | Delaware | $37,261 | $17.91 |
| 17 | Massachusetts | $35,515 | $17.07 |
| 18 | Alaska | $35,375 | $17.01 |
| 19 | Indiana | $34,447 | $16.56 |
| 20 | Nevada | $34,421 | $16.55 |
| 21 | Arizona | $34,354 | $16.52 |
| 22 | District of Columbia | $35,853 | $17.24 |
| 23 | Tennessee | $32,404 | $15.58 |
| 24 | California | $37,243 | $17.91 |
| 25 | Michigan | $34,925 | $16.79 |
| 26 | Utah | $35,633 | $17.13 |
| 27 | Ohio | $34,049 | $16.37 |
| 28 | New York | $36,164 | $17.39 |
| 29 | Vermont | $34,750 | $16.71 |
| 30 | New Mexico | $32,990 | $15.86 |
| 31 | Alabama | $31,460 | $15.13 |
| 32 | Connecticut | $34,930 | $16.79 |
| 33 | Oklahoma | $33,701 | $16.20 |
| 34 | Maryland | $35,296 | $16.97 |
| 35 | Wyoming | $32,025 | $15.40 |
| 36 | Kentucky | $29,627 | $14.24 |
| 37 | Pennsylvania | $33,398 | $16.06 |
| 38 | Arkansas | $30,716 | $14.77 |
| 39 | Montana | $30,787 | $14.80 |
| 40 | Georgia | $31,614 | $15.20 |
| 41 | Idaho | $31,850 | $15.31 |
| 42 | Florida | $29,543 | $14.20 |
| 43 | West Virginia | $26,758 | $12.86 |
| 44 | Maine | $30,135 | $14.49 |
| 45 | Virginia | $32,127 | $15.45 |
| 46 | Louisiana | $29,653 | $14.26 |
| 47 | Mississippi | $26,229 | $12.61 |
| 48 | New Jersey | $32,739 | $15.74 |
| 49 | Texas | $29,411 | $14.14 |
| 50 | North Carolina | $26,504 | $12.74 |
| 51 | South Carolina | $24,865 | $11.95 |
The highest-paying cities for guest services leaders are Kansas City, KS, Urban Honolulu, HI, and Richmond, CA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Kansas City, KS | $41,083 | $19.75 |
| 2 | Urban Honolulu, HI | $40,036 | $19.25 |
| 3 | Richmond, CA | $37,988 | $18.26 |
| 4 | Denver, CO | $37,898 | $18.22 |
| 5 | Chicago, IL | $37,453 | $18.01 |
| 6 | Kansas City, MO | $36,856 | $17.72 |
| 7 | New York, NY | $36,078 | $17.35 |
| 8 | Baltimore, MD | $35,320 | $16.98 |
| 9 | Fort Wayne, IN | $34,764 | $16.71 |
| 10 | Scottsdale, AZ | $34,368 | $16.52 |
| 11 | Akron, OH | $34,275 | $16.48 |
| 12 | Las Vegas, NV | $34,265 | $16.47 |
| 13 | Tulsa, OK | $33,712 | $16.21 |
| 14 | Albuquerque, NM | $33,207 | $15.96 |
| 15 | Arlington, VA | $33,022 | $15.88 |
| 16 | Memphis, TN | $32,564 | $15.66 |
| 17 | Alpharetta, GA | $32,020 | $15.39 |
| 18 | Birmingham, AL | $31,645 | $15.21 |
| 19 | El Paso, TX | $31,026 | $14.92 |
| 20 | Little Rock, AR | $30,493 | $14.66 |
A guest services leader's salary ranges from $28,000 a year at the 10th percentile to $43,000 at the 90th percentile.

| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $43,000 | $3,583 | $21 |
| 75th Percentile | $39,000 | $3,250 | $19 |
| Average | $34,973 | $2,914 | $17 |
| 25th Percentile | $31,000 | $2,583 | $15 |
| 10th Percentile | $28,000 | $2,333 | $13 |
The highest paying types of guest services leaders are customer service director, leader, and service lead.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Front End Manager | $39,893 | $3,324 | $19.18 | 253,918 |
| Guest Relations Manager | $54,168 | $4,514 | $26.04 | 52,510 |
| Team Leader/Supervisor | $50,841 | $4,237 | $24.44 | 96,069 |
| Front End Lead | $44,664 | $3,722 | $21.47 | 63,286 |
| Floor Supervisor | $27,963 | $2,330 | $13.44 | 321,113 |
| Front End Supervisor | $29,173 | $2,431 | $14.03 | 127,230 |
Top companies hiring guest services leaders now:
Guest services leader salaries at Salesforce and Apple are the highest-paying according to our most recent salary estimates. In addition, the average guest services leader salary at companies like WinShape Teams and Target are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Salesforce | $43,496 | $20.91 |
| 2 | Apple | $39,670 | $19.07 |
| 3 | WinShape Teams | $39,654 | $19.06 |
| 4 | Target | $39,084 | $18.79 |
| 5 | Fidelity Investments | $38,643 | $18.58 |
| 6 | Macy's | $37,710 | $18.13 |
| 7 | Village of Lincolnwood | $37,686 | $18.12 |
| 8 | Altar'd State | $37,237 | $17.90 |
| 9 | Snooze | $36,701 | $17.64 |
| 10 | Sandbox VR | $36,628 | $17.61 |
| 11 | Englewood Ohio | $35,724 | $17.18 |
| 12 | Hyatt Hotels | $35,439 | $17.04 |
| 13 | Hilton Grand Vacations | $35,431 | $17.03 |
| 14 | Turkey Hill Dairy | $34,782 | $16.72 |
| 15 | Saint Louis Science Center | $34,603 | $16.64 |
| 16 | Kwik Trip | $34,273 | $16.48 |
| 17 | Petco Holdings, Inc. | $34,151 | $16.42 |
| 18 | SusieCakes Bakery | $34,110 | $16.40 |
| 19 | Alex Lee | $34,020 | $16.36 |
| 20 | Museum of Life and Science | $33,900 | $16.30 |
The average guest services leader salary has risen by $5,768 over the last ten years. In 2014, the average guest services leader earned $29,205 annually, but today, they earn $34,973 a year. That works out to a 8% change in pay for guest services leaders over the last decade.
Compare guest services leader salaries for cities or states with the national average over time.
Compare guest services leader salaries for individual cities or states with the national average.
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $35,000 | $16.81 | +3.1% |
| 2025 | $33,900 | $16.29 | +1.4% |
| 2024 | $33,400 | $16.05 | +1.3% |
| 2023 | $32,900 | $15.84 | +1.3% |
| 2022 | $32,500 | $15.63 | +3.1% |
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Altar'd State | Guest Lead/Keyholder | Murfreesboro, TN | 06/29/2025 | $41,740 |
| Altar'd State | Guest Lead | Lynnwood, WA | 06/29/2025 | $41,740 |
| Pilot Company | Guest Services Leader | Harrisonburg, VA | 06/29/2025 | $32,766 |
| McDonald's | Guest Experience Lead (GEL) | Watertown, SD | 06/28/2025 | $27,131 |
| Pilot Flying J | Guest Services Leader | Hardeeville, SC | 06/28/2025 | $29,635 |
| Pilot Flying J | Guest Services Leader | Meridian, MS | 06/28/2025 | $28,049 |
| Pilot Company | Guest Services Leader | Hardeeville, SC | 06/28/2025 | $29,635 |
| Pilot Company | Guest Services Leader | Meridian, MS | 06/28/2025 | $28,049 |
| Lululemon Athletica Inc. | Guest Experience Lead | Lehigh Valley Mall | Whitehall, PA | 06/28/2025 | $44,871 |
| Lululemon Athletica Inc. | Guest Experience Lead | Houston Premium Outlet | Houston, TX | 06/28/2025 | $44,871 |
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