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Help desk assistant salary
Average help desk assistant salary
$13.59
Understanding Help Desk Assistant Salaries
The average salary for a Help Desk Assistant in the United States is approximately $28,262 annually, translating to about $14 per hour. Salaries can vary significantly based on factors such as location, experience, and the specific industry. For instance, states like California and New York often report higher wages due to the cost of living and greater demand for tech support roles.
Salary by Experience
As with many professions, experience plays a crucial role in salary potential. Entry-level positions may start at around $25,000, while those with several years of experience can earn upwards of $35,000. It's essential for aspiring Help Desk Assistants to consider professional development opportunities, which can lead to increased pay and advancement within the field.
Top Industries and Employers
Industries such as information technology, healthcare, and finance typically offer the highest salaries for Help Desk Assistants. Employers in these sectors value technical skills and customer service experience, which are crucial for effectively assisting users with technical issues. Exploring job listings across various platforms can help candidates identify lucrative opportunities tailored to their skills.
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Where can a Help Desk Assistant earn more?
Help desk assistant salary estimates from across the web
Average help desk assistant salary by state
The highest-paying states for help desk assistants are Connecticut, New Jersey, and Massachusetts. The lowest average help desk assistant salary states are Missouri, Arkansas, and Kansas.
- State view
- County view
Highest paying states for help desk assistants
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Jersey | $41,315 | $19.86 |
| 2 | Rhode Island | $36,460 | $17.53 |
| 3 | Vermont | $35,568 | $17.10 |
| 4 | Oregon | $32,544 | $15.65 |
| 5 | Connecticut | $43,170 | $20.75 |
| 6 | New York | $35,731 | $17.18 |
| 7 | New Hampshire | $34,039 | $16.36 |
| 8 | Nevada | $29,114 | $14.00 |
| 9 | Massachusetts | $36,465 | $17.53 |
| 10 | District of Columbia | $33,447 | $16.08 |
| 11 | Indiana | $30,722 | $14.77 |
| 12 | Pennsylvania | $32,423 | $15.59 |
| 13 | Arizona | $27,110 | $13.03 |
| 14 | Ohio | $28,483 | $13.69 |
| 15 | New Mexico | $30,042 | $14.44 |
| 16 | California | $30,992 | $14.90 |
| 17 | Washington | $32,761 | $15.75 |
| 18 | Delaware | $34,505 | $16.59 |
| 19 | Montana | $25,593 | $12.30 |
| 20 | Oklahoma | $28,666 | $13.78 |
| 21 | Maryland | $30,398 | $14.61 |
| 22 | Colorado | $26,695 | $12.83 |
| 23 | Maine | $30,717 | $14.77 |
| 24 | North Dakota | $26,059 | $12.53 |
| 25 | Alaska | $28,243 | $13.58 |
| 26 | Louisiana | $28,339 | $13.62 |
| 27 | Hawaii | $29,446 | $14.16 |
| 28 | Illinois | $27,227 | $13.09 |
| 29 | Minnesota | $26,752 | $12.86 |
| 30 | Virginia | $27,876 | $13.40 |
| 31 | Wyoming | $24,308 | $11.69 |
| 32 | Nebraska | $25,472 | $12.25 |
| 33 | Wisconsin | $26,044 | $12.52 |
| 34 | Texas | $24,368 | $11.72 |
| 35 | Michigan | $25,989 | $12.49 |
| 36 | North Carolina | $26,084 | $12.54 |
| 37 | Utah | $23,298 | $11.20 |
| 38 | Iowa | $25,324 | $12.18 |
| 39 | Tennessee | $24,397 | $11.73 |
| 40 | Idaho | $24,200 | $11.63 |
| 41 | Florida | $23,440 | $11.27 |
| 42 | South Carolina | $24,707 | $11.88 |
| 43 | Georgia | $24,429 | $11.74 |
| 44 | Alabama | $24,863 | $11.95 |
| 45 | Missouri | $23,255 | $11.18 |
| 46 | West Virginia | $23,662 | $11.38 |
| 47 | Kansas | $22,598 | $10.86 |
| 48 | Arkansas | $23,040 | $11.08 |
| 49 | Kentucky | $22,398 | $10.77 |
| 50 | South Dakota | $22,363 | $10.75 |
| 51 | Mississippi | $21,101 | $10.14 |
Highest paying cities for help desk assistants
The highest-paying cities for help desk assistants are Hartford, CT, Galloway, NJ, and Middletown, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Hartford, CT | $43,209 | $20.77 |
| 2 | Galloway, NJ | $39,047 | $18.77 |
| 3 | Middletown, NY | $35,915 | $17.27 |
| 4 | Lawrence, MA | $35,882 | $17.25 |
| 5 | Santa Rosa, CA | $32,819 | $15.78 |
| 6 | Mason, OH | $27,418 | $13.18 |
| 7 | Chicago, IL | $27,292 | $13.12 |
| 8 | Greenville, NC | $26,650 | $12.81 |
| 9 | Cedar Falls, IA | $25,447 | $12.23 |
| 10 | Memphis, TN | $24,134 | $11.60 |
| 11 | Pearland, TX | $24,101 | $11.59 |
| 12 | Gainesville, FL | $23,483 | $11.29 |
| 13 | Fort Smith, AR | $23,056 | $11.08 |
Help desk assistant salary details
A help desk assistant's salary ranges from $14,000 a year at the 10th percentile to $56,000 at the 90th percentile.
What is a help desk assistant's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $56,000 | $4,667 | $27 |
| 75th Percentile | $40,000 | $3,333 | $19 |
| Average | $28,262 | $2,355 | $14 |
| 25th Percentile | $19,000 | $1,583 | $9 |
| 10th Percentile | $14,000 | $1,167 | $7 |
Highest paying help desk assistant jobs
The highest paying types of help desk assistants are help desk manager, help desk supervisor, and help desk specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Computer Support Technician | $41,852 | $3,488 | $20.12 | 121,180 |
| Desk Support Technician | $40,715 | $3,393 | $19.57 | 130,485 |
| Services Desk Technician | $42,123 | $3,510 | $20.25 | 145,853 |
| Service Desk Analyst | $45,397 | $3,783 | $21.83 | 55,828 |
| Help Desk Coordinator | $40,262 | $3,355 | $19.36 | 89,791 |
| Help Desk Supervisor | $64,297 | $5,358 | $30.91 | 72,240 |
Top companies hiring help desk assistants now:
Which companies pay help desk assistants the most?
Help desk assistant salaries at Information Technology and Innovation Foundation and Stockton University are the highest-paying according to our most recent salary estimates. In addition, the average help desk assistant salary at companies like Skidmore College and Chugach Alaska are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Information Technology and Innovation Foundation | $52,773 | $25.37 |
| 2 | Stockton University | $43,067 | $20.71 |
| 3 | Skidmore College | $36,876 | $17.73 |
| 4 | Chugach Alaska | $35,115 | $16.88 |
| 5 | Lawrence Family Development Charter School | $32,689 | $15.72 |
| 6 | ProAmpac | $32,068 | $15.42 |
| 7 | University of Tennessee | $29,751 | $14.30 |
| 8 | Community Renewal Team Inc | $29,666 | $14.26 |
| 9 | Education and Training Resource | $29,481 | $14.17 |
| 10 | Riverside Unified School District | $27,683 | $13.31 |
| 11 | Access: Supports for Living | $26,825 | $12.90 |
| 12 | Adtalem Global Education | $26,347 | $12.67 |
| 13 | ArcBest | $26,050 | $12.52 |
| 14 | University of Arkansas | $25,527 | $12.27 |
| 15 | SUNY Delhi | $25,372 | $12.20 |
| 16 | University of Florida | $24,426 | $11.74 |
Wage gap by gender, race and education
Help Desk Assistant salary by industry
The average help desk assistant salary varies across industries:
- The average help desk assistant salary in the government industry is $39,527, the highest of any industry.
- The average help desk assistant salary in the finance industry is $33,562.
- Help desk assistants in the retail industry earn an average salary of $29,375, the lowest of any industry.
Highest paying industries for help desk assistants
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Government | $39,527 | $19.00 |
| 2 | Energy | $33,562 | $16.14 |
| 3 | Education | $33,561 | $16.14 |
| 4 | Manufacturing | $31,844 | $15.31 |
| 5 | Retail | $29,375 | $14.12 |
High paying help desk assistant jobs
Help desk assistant salary trends
The average help desk assistant salary has risen by $4,318 over the last ten years. In 2014, the average help desk assistant earned $23,944 annually, but today, they earn $28,262 a year. That works out to a 9% change in pay for help desk assistants over the last decade.
Compare help desk assistant salaries for cities or states with the national average over time.
Average help desk assistant salary over time
Compare help desk assistant salaries for individual cities or states with the national average.
Help desk assistant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $28,300 | $13.59 | +3.3% |
| 2024 | $27,300 | $13.14 | +2.3% |
| 2023 | $26,700 | $12.84 | +1.5% |
| 2022 | $26,300 | $12.65 | +1.6% |
| 2021 | $25,900 | $12.44 | +1.6% |
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