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Help desk representative salary
Average help desk representative salary
$37,449
Understanding Help Desk Representative Salaries
The role of a Help Desk Representative is crucial in ensuring customer satisfaction by providing timely assistance for technical issues. As of October 2025, the average salary for this position is approximately $37,449 annually, translating to around $18 per hour. Salaries can vary based on experience, location, and industry.
Salary Variation by State
Geographical location significantly impacts earnings. For instance, states like California and New York tend to offer higher salaries due to the cost of living and demand for skilled tech support. Understanding local salary trends can help job seekers negotiate effectively.
Opportunities for Growth
In addition to competitive pay, becoming a Help Desk Representative can lead to various career paths in IT support and management. Positions in larger companies may offer higher salaries and additional benefits, making this role a solid entry point into the tech industry.
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Where can a Help Desk Representative earn more?
Help desk representative salary estimates from across the web
Average help desk representative salary by state
The highest-paying states for help desk representatives are New York, Virginia, and Ohio. The lowest average help desk representative salary states are Arkansas, Mississippi, and Idaho.
- State view
- County view
Highest paying states for help desk representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Virginia | $42,253 | $20.31 |
| 2 | Ohio | $42,248 | $20.31 |
| 3 | Rhode Island | $40,146 | $19.30 |
| 4 | New Mexico | $41,591 | $20.00 |
| 5 | New York | $42,997 | $20.67 |
| 6 | Georgia | $40,433 | $19.44 |
| 7 | North Carolina | $40,092 | $19.27 |
| 8 | Vermont | $39,743 | $19.11 |
| 9 | Nevada | $37,961 | $18.25 |
| 10 | Arizona | $37,666 | $18.11 |
| 11 | Maryland | $40,866 | $19.65 |
| 12 | Hawaii | $42,219 | $20.30 |
| 13 | Texas | $37,279 | $17.92 |
| 14 | New Jersey | $41,290 | $19.85 |
| 15 | Connecticut | $41,653 | $20.03 |
| 16 | Oregon | $38,998 | $18.75 |
| 17 | Pennsylvania | $36,623 | $17.61 |
| 18 | California | $40,330 | $19.39 |
| 19 | New Hampshire | $38,070 | $18.30 |
| 20 | North Dakota | $39,202 | $18.85 |
| 21 | Florida | $36,520 | $17.56 |
| 22 | Missouri | $38,089 | $18.31 |
| 23 | Washington | $40,037 | $19.25 |
| 24 | Massachusetts | $38,903 | $18.70 |
| 25 | Minnesota | $35,608 | $17.12 |
| 26 | Oklahoma | $35,799 | $17.21 |
| 27 | Tennessee | $34,298 | $16.49 |
| 28 | Colorado | $35,312 | $16.98 |
| 29 | Wisconsin | $35,511 | $17.07 |
| 30 | Kentucky | $34,532 | $16.60 |
| 31 | Utah | $32,786 | $15.76 |
| 32 | Nebraska | $34,855 | $16.76 |
| 33 | Delaware | $36,157 | $17.38 |
| 34 | Kansas | $34,232 | $16.46 |
| 35 | Wyoming | $32,693 | $15.72 |
| 36 | South Carolina | $33,877 | $16.29 |
| 37 | District of Columbia | $33,679 | $16.19 |
| 38 | Indiana | $33,655 | $16.18 |
| 39 | Alaska | $33,869 | $16.28 |
| 40 | Maine | $34,527 | $16.60 |
| 41 | Illinois | $34,574 | $16.62 |
| 42 | Montana | $30,464 | $14.65 |
| 43 | Louisiana | $33,492 | $16.10 |
| 44 | Michigan | $32,908 | $15.82 |
| 45 | Idaho | $30,814 | $14.81 |
| 46 | West Virginia | $31,856 | $15.32 |
| 47 | Arkansas | $30,937 | $14.87 |
| 48 | Alabama | $31,029 | $14.92 |
| 49 | Iowa | $30,810 | $14.81 |
| 50 | Mississippi | $30,924 | $14.87 |
| 51 | South Dakota | $30,426 | $14.63 |
Highest paying cities for help desk representatives
The highest-paying cities for help desk representatives are Stow, OH, Norfolk, VA, and Shelton, CT.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Stow, OH | $42,895 | $20.62 |
| 2 | Norfolk, VA | $42,502 | $20.43 |
| 3 | Shelton, CT | $41,715 | $20.06 |
| 4 | Bethesda, MD | $40,635 | $19.54 |
| 5 | Raleigh, NC | $40,516 | $19.48 |
| 6 | Dublin, CA | $40,417 | $19.43 |
| 7 | Buffalo, NY | $40,353 | $19.40 |
| 8 | Atlanta, GA | $40,327 | $19.39 |
| 9 | West Fargo, ND | $39,209 | $18.85 |
| 10 | Boston, MA | $38,894 | $18.70 |
| 11 | Corpus Christi, TX | $38,270 | $18.40 |
| 12 | Saint Louis, MO | $38,213 | $18.37 |
| 13 | Las Vegas, NV | $37,917 | $18.23 |
| 14 | Phoenix, AZ | $37,619 | $18.09 |
| 15 | Bristol, PA | $37,258 | $17.91 |
| 16 | Tampa, FL | $36,596 | $17.59 |
| 17 | Oklahoma City, OK | $35,790 | $17.21 |
| 18 | Duluth, MN | $35,745 | $17.19 |
| 19 | Waukesha, WI | $35,516 | $17.07 |
| 20 | Boulder, CO | $35,301 | $16.97 |
Help desk representative salary details
A help desk representative's salary ranges from $29,000 a year at the 10th percentile to $48,000 at the 90th percentile.
What is a help desk representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $48,000 | $4,000 | $23 |
| 75th Percentile | $42,000 | $3,500 | $20 |
| Average | $37,449 | $3,121 | $18 |
| 25th Percentile | $32,000 | $2,667 | $15 |
| 10th Percentile | $29,000 | $2,417 | $14 |
Highest paying help desk representative jobs
The highest paying types of help desk representatives are help desk manager, help desk supervisor, and systems support.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Information Technology Technician | $49,031 | $4,086 | $23.57 | 118,881 |
| Information Systems Technician | $46,346 | $3,862 | $22.28 | 173,424 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Desk Support Technician | $40,715 | $3,393 | $19.57 | 130,485 |
| Desktop/Network Support | $49,480 | $4,123 | $23.79 | 119,310 |
Top companies hiring help desk representatives now:
Which companies pay help desk representatives the most?
Help desk representative salaries at City of Jacksonville and Sundt Construction are the highest-paying according to our most recent salary estimates. In addition, the average help desk representative salary at companies like Beth Israel Deaconess Medical Center and KPMG are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | City of Jacksonville | $53,626 | $25.78 |
| 2 | Sundt Construction | $49,253 | $23.68 |
| 3 | Beth Israel Deaconess Medical Center | $48,656 | $23.39 |
| 4 | KPMG LLP | $46,043 | $22.14 |
| 5 | Endeavor Energy Resources | $41,613 | $20.01 |
| 6 | Clario | $40,915 | $19.67 |
| 7 | Minnesota State Fair | $40,855 | $19.64 |
| 8 | Federal Reserve Bank | $40,547 | $19.49 |
| 9 | Education Affiliates | $40,389 | $19.42 |
| 10 | Precise Software Solutions | $39,580 | $19.03 |
| 11 | NC.gov | $38,670 | $18.59 |
| 12 | Cambridge Health Alliance | $38,199 | $18.36 |
| 13 | Dallas College | $37,986 | $18.26 |
| 14 | Horicon Bank | $36,950 | $17.76 |
| 15 | Neogen | $36,948 | $17.76 |
| 16 | Spectraforce Technologies | $36,842 | $17.71 |
| 17 | Sharecare | $36,627 | $17.61 |
| 18 | Service Corporation International | $36,569 | $17.58 |
| 19 | Swedish Hospital | $36,501 | $17.55 |
| 20 | Jebbit | $36,072 | $17.34 |
Wage gap by gender, race and education
Help Desk Representative salary by industry
The average help desk representative salary varies across industries:
- The average help desk representative salary in the technology industry is $36,685, the highest of any industry.
- The average help desk representative salary in the finance industry is $35,792.
- Help desk representatives in the professional industry earn an average salary of $31,681, the lowest of any industry.
Highest paying industries for help desk representatives
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $36,685 | $17.64 |
| 2 | Finance | $35,792 | $17.21 |
| 3 | Health Care | $35,550 | $17.09 |
| 4 | Retail | $35,492 | $17.06 |
| 5 | Hospitality | $35,389 | $17.01 |
| 6 | Professional | $31,681 | $15.23 |
High paying help desk representative jobs
Help desk representative salary trends
The average help desk representative salary has risen by $5,723 over the last ten years. In 2014, the average help desk representative earned $31,726 annually, but today, they earn $37,449 a year. That works out to a 9% change in pay for help desk representatives over the last decade.
Compare help desk representative salaries for cities or states with the national average over time.
Average help desk representative salary over time
Compare help desk representative salaries for individual cities or states with the national average.
Help desk representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $37,400 | $18.00 | +3.3% |
| 2024 | $36,200 | $17.41 | +2.3% |
| 2023 | $35,400 | $17.02 | +1.5% |
| 2022 | $34,900 | $16.76 | +1.6% |
| 2021 | $34,300 | $16.49 | +1.6% |
Recently added help desk representative salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Compunnel Inc. | Help Desk Representative | Columbus, OH | 06/27/2025 | $43,827 |
| Netfor | Technical Help Desk Representative July 2025 | Indianapolis, IN | 06/21/2025 | $33,392 |
| YMCA of Greater Erie | Welcome Desk Representative | Edinboro, PA | 06/21/2025 | $21,684 |
| Global Channel Management | Help Desk REP | Westminster, MA | 06/10/2025 | $39,653 |
| The Castle Fun Center | Remote Help Desk Representative/H) | New York, NY | 05/26/2025 | $104,350 |
| Border States Industries, Inc. | City Desk Representative (Counter Sales) | Saint Cloud, MN | 05/24/2025 | $39,716 |
| Compunnel Inc. | Help Desk Representative | Columbus, OH | 05/22/2025 | $43,827 |
| Netfor | Technical Help Desk Representative June 2025 | Indianapolis, IN | 05/18/2025 | $33,392 |
| Fortinet | IT Help Desk Representative | Sunnyvale, CA | 05/17/2025 | $68,900 |
| Independent Health | Pharmacy Help Desk Representative | Buffalo, NY | 05/15/2025 | $39,653 |
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