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The average lead customer service representative salary in the United States is $36,097. Lead customer service representative salaries typically range between $22,000 and $58,000 yearly. The average hourly rate for lead customer service representatives is $17.35 per hour.
Lead customer service representative salary is impacted by location, education, and experience. Lead customer service representatives earn the highest average salary in New York.
The highest-paying states for lead customer service representatives are New York, Delaware, and Rhode Island. The lowest average lead customer service representative salary states are Louisiana, Arkansas, and Oklahoma.
Rank | State | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | North Dakota | $42,080 | $20.23 |
2 | Delaware | $53,271 | $25.61 |
3 | Rhode Island | $52,925 | $25.44 |
4 | District of Columbia | $61,431 | $29.53 |
5 | New York | $54,020 | $25.97 |
6 | Wyoming | $39,357 | $18.92 |
7 | Kansas | $38,379 | $18.45 |
8 | New Jersey | $50,559 | $24.31 |
9 | Maryland | $52,076 | $25.04 |
10 | Connecticut | $48,764 | $23.44 |
11 | South Dakota | $38,536 | $18.53 |
12 | Pennsylvania | $48,126 | $23.14 |
13 | Maine | $37,933 | $18.24 |
14 | Massachusetts | $49,626 | $23.86 |
15 | North Carolina | $41,213 | $19.81 |
16 | Alaska | $43,760 | $21.04 |
17 | Minnesota | $38,266 | $18.40 |
18 | Michigan | $38,771 | $18.64 |
19 | Hawaii | $48,895 | $23.51 |
20 | West Virginia | $35,924 | $17.27 |
21 | Iowa | $35,422 | $17.03 |
22 | Arizona | $36,697 | $17.64 |
23 | New Hampshire | $40,231 | $19.34 |
24 | Ohio | $38,073 | $18.30 |
25 | Virginia | $43,791 | $21.05 |
26 | Kentucky | $33,920 | $16.31 |
27 | Vermont | $39,599 | $19.04 |
28 | Nebraska | $35,071 | $16.86 |
29 | Illinois | $36,947 | $17.76 |
30 | Montana | $34,376 | $16.53 |
31 | California | $43,251 | $20.79 |
32 | Washington | $39,692 | $19.08 |
33 | Indiana | $33,679 | $16.19 |
34 | Tennessee | $33,681 | $16.19 |
35 | Wisconsin | $34,466 | $16.57 |
36 | Utah | $33,978 | $16.34 |
37 | Idaho | $32,855 | $15.80 |
38 | Alabama | $33,598 | $16.15 |
39 | Texas | $34,580 | $16.63 |
40 | Florida | $33,907 | $16.30 |
41 | South Carolina | $34,245 | $16.46 |
42 | Missouri | $34,039 | $16.36 |
43 | Oregon | $37,512 | $18.03 |
44 | Nevada | $32,403 | $15.58 |
45 | Oklahoma | $31,882 | $15.33 |
46 | Arkansas | $31,983 | $15.38 |
47 | Louisiana | $32,388 | $15.57 |
48 | Mississippi | $30,311 | $14.57 |
49 | New Mexico | $30,815 | $14.81 |
50 | Colorado | $33,942 | $16.32 |
51 | Georgia | $29,445 | $14.16 |
The highest-paying cities for lead customer service representatives are Goldsboro, NC, Glendale, CA, and Concord, NH.
Rank | City | Avg. Salary | Hourly Rate |
---|---|---|---|
1 | Goldsboro, NC | $43,651 | $20.99 |
2 | Glendale, CA | $43,400 | $20.87 |
3 | Concord, NH | $39,592 | $19.03 |
4 | Yuma, AZ | $38,586 | $18.55 |
5 | Myrtle Beach, SC | $35,831 | $17.23 |
6 | Austin, TX | $34,954 | $16.80 |
7 | Jacksonville, FL | $34,671 | $16.67 |
8 | Las Vegas, NV | $32,358 | $15.56 |
9 | Las Cruces, NM | $31,564 | $15.18 |
10 | Gainesville, GA | $29,874 | $14.36 |
A lead customer service representative's salary ranges from $22,000 a year at the 10th percentile to $58,000 at the 90th percentile.
Percentile | Annual Salary | Monthly Salary | Hourly Rate |
---|---|---|---|
90th Percentile | $58,000 | $4,833 | $28 |
75th Percentile | $46,000 | $3,833 | $22 |
Average | $36,097 | $3,008 | $17 |
25th Percentile | $28,000 | $2,333 | $13 |
10th Percentile | $22,000 | $1,833 | $11 |
The highest paying types of lead customer service representatives are customer service expert, service lead, and senior representative.
Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
---|---|---|---|---|
Service Lead | $83,844 | $6,987 | $40.31 | 52,336 |
Customer Service Trainer | $32,452 | $2,704 | $15.60 | 235,862 |
Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
Customer Service Leader | $33,791 | $2,816 | $16.25 | 301,338 |
Customer Service Team Lead | $36,623 | $3,052 | $17.61 | 249,105 |
Customer Service Expert | $99,957 | $8,330 | $48.06 | 221,140 |
Top companies hiring lead customer service representatives now:
Lead customer service representative salaries at IBM and Collabera are the highest-paying according to our most recent salary estimates. In addition, the average lead customer service representative salary at companies like EcoWater Systems and BNY Mellon are highly competitive.
Rank | Company | Average Salary | Hourly Rate |
---|---|---|---|
1 | IBM | $85,693 | $41.20 |
2 | Collabera | $82,720 | $39.77 |
3 | EcoWater Systems | $69,737 | $33.53 |
4 | BNY Mellon | $69,558 | $33.44 |
5 | Cubic | $56,680 | $27.25 |
6 | BCforward | $55,964 | $26.91 |
7 | Management Consulting | $54,850 | $26.37 |
8 | CoBank | $54,630 | $26.26 |
9 | Georgetown University | $52,306 | $25.15 |
10 | Energi Holdings | $49,148 | $23.63 |
11 | Systemax | $48,992 | $23.55 |
12 | ICONMA | $48,144 | $23.15 |
13 | Waste Connections | $46,546 | $22.38 |
14 | Johnson Outdoors | $46,287 | $22.25 |
15 | Bruce Transportation Group | $42,873 | $20.61 |
16 | Transdev Services, Inc. | $41,527 | $19.96 |
17 | CalOptima | $41,033 | $19.73 |
18 | Innophos | $40,737 | $19.59 |
19 | Hilltop Holdings | $40,214 | $19.33 |
20 | Lifespan | $39,930 | $19.20 |
The average lead customer service representative salary varies across industries:
Rank | Industry | Average Salary | Hourly Rate |
---|---|---|---|
1 | Insurance | $38,353 | $18.44 |
2 | Finance | $37,782 | $18.16 |
3 | Manufacturing | $37,730 | $18.14 |
4 | Health Care | $36,654 | $17.62 |
5 | Technology | $35,838 | $17.23 |
6 | Transportation | $35,686 | $17.16 |
7 | Hospitality | $33,314 | $16.02 |
8 | Retail | $32,344 | $15.55 |
9 | Professional | $30,687 | $14.75 |
The average lead customer service representative salary has risen by $5,259 over the last ten years. In 2014, the average lead customer service representative earned $30,838 annually, but today, they earn $36,097 a year. That works out to a 11% change in pay for lead customer service representatives over the last decade.
Compare lead customer service representative salaries for cities or states with the national average over time.
Compare lead customer service representative salaries for individual cities or states with the national average.
Year | Avg. Salary | Hourly Rate | % Change |
---|---|---|---|
2025 | $36,100 | $17.35 | +3.1% |
2024 | $35,000 | $16.81 | +2.8% |
2023 | $34,000 | $16.35 | +2.5% |
2022 | $33,100 | $15.93 | +1.8% |
2021 | $32,500 | $15.64 | +1.8% |
Company | Job | Location | Date Added | Salary |
---|---|---|---|---|
Mission Veterinary Partners | Lead Customer Service Representative (Lead Receptionist) | Portland, OR | 12/16/2024 | $45,914 |
Circle K | Lead Customer Service Representative, Full or | Star Lake, NY | 12/15/2024 | $33,392 |
Fox Careers | Lead Customer Service Representative | Denver, CO | 12/15/2024 | $48,001 |
Carrollwater | Lead Generator/Customer Service Representative-Brand Ambassador | Lancaster, PA | 12/15/2024 | $41,740 |
Carrollwater | Lead Generator/Customer Service Representative-Brand Ambassador | Elkridge, MD | 12/15/2024 | $41,740 |
Arizona Department of Administration | Customer Service Representative 4 Lead | Phoenix, AZ | 12/13/2024 | $40,207 |
State of Arizona | Customer Service Representative 4 Lead | Phoenix, AZ | 12/12/2024 | $40,207 |
Transdev North America | Lead Customer Service Representative | Denver, CO | 12/11/2024 | $48,001 |
In.gov | BMV Lead Customer Service Representative 2 | Batesville, IN | 12/11/2024 | $32,604 |
Transdevna | Lead Customer Service Representative | Denver, CO | 12/11/2024 | $48,001 |
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