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Lead Customer Service Representative salary

Average lead customer service representative salary

$36,097

$17.35 hourly rate

Entry-level lead customer service representative salary
$22,000 yearly salary
Updated January 8, 2025

How much does a lead customer service representative make?

The average lead customer service representative salary in the United States is $36,097. Lead customer service representative salaries typically range between $22,000 and $58,000 yearly. The average hourly rate for lead customer service representatives is $17.35 per hour.

Lead customer service representative salary is impacted by location, education, and experience. Lead customer service representatives earn the highest average salary in New York.

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Lead customer service representative salary by:ย 

Where can a Lead Customer Service Representative earn more?

Compare salary by location
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Ashburn, VA$43,651
Gainesville, GA$29,874
Compare salary by company
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IBM$85,693
Lifespan$39,930

Lead Customer Service Representative Salaries By Experience Level

Average lead customer service representative salary by state

The highest-paying states for lead customer service representatives are New York, Delaware, and Rhode Island. The lowest average lead customer service representative salary states are Louisiana, Arkansas, and Oklahoma.

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Average Salary:

Highest paying states for lead customer service representatives

RankStateAvg. SalaryHourly Rate
1North Dakota$42,080$20.23
2Delaware$53,271$25.61
3Rhode Island$52,925$25.44
4District of Columbia$61,431$29.53
5New York$54,020$25.97
6Wyoming$39,357$18.92
7Kansas$38,379$18.45
8New Jersey$50,559$24.31
9Maryland$52,076$25.04
10Connecticut$48,764$23.44
11South Dakota$38,536$18.53
12Pennsylvania$48,126$23.14
13Maine$37,933$18.24
14Massachusetts$49,626$23.86
15North Carolina$41,213$19.81
16Alaska$43,760$21.04
17Minnesota$38,266$18.40
18Michigan$38,771$18.64
19Hawaii$48,895$23.51
20West Virginia$35,924$17.27
21Iowa$35,422$17.03
22Arizona$36,697$17.64
23New Hampshire$40,231$19.34
24Ohio$38,073$18.30
25Virginia$43,791$21.05
26Kentucky$33,920$16.31
27Vermont$39,599$19.04
28Nebraska$35,071$16.86
29Illinois$36,947$17.76
30Montana$34,376$16.53
31California$43,251$20.79
32Washington$39,692$19.08
33Indiana$33,679$16.19
34Tennessee$33,681$16.19
35Wisconsin$34,466$16.57
36Utah$33,978$16.34
37Idaho$32,855$15.80
38Alabama$33,598$16.15
39Texas$34,580$16.63
40Florida$33,907$16.30
41South Carolina$34,245$16.46
42Missouri$34,039$16.36
43Oregon$37,512$18.03
44Nevada$32,403$15.58
45Oklahoma$31,882$15.33
46Arkansas$31,983$15.38
47Louisiana$32,388$15.57
48Mississippi$30,311$14.57
49New Mexico$30,815$14.81
50Colorado$33,942$16.32
51Georgia$29,445$14.16
Top lead customer service representative jobs near you

Highest paying cities for lead customer service representatives

The highest-paying cities for lead customer service representatives are Goldsboro, NC, Glendale, CA, and Concord, NH.

RankCityAvg. SalaryHourly Rate
1Goldsboro, NC$43,651$20.99
2Glendale, CA$43,400$20.87
3Concord, NH$39,592$19.03
4Yuma, AZ$38,586$18.55
5Myrtle Beach, SC$35,831$17.23
6Austin, TX$34,954$16.80
7Jacksonville, FL$34,671$16.67
8Las Vegas, NV$32,358$15.56
9Las Cruces, NM$31,564$15.18
10Gainesville, GA$29,874$14.36

Lead Customer Service Representative salary details

A lead customer service representative's salary ranges from $22,000 a year at the 10th percentile to $58,000 at the 90th percentile.

Average Lead Customer Service Representative Salary Graph
Average Lead Customer Service Representative Salary Graph, Trends, and Summary

What is a lead customer service representative's salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$58,000$4,833$28
75th Percentile$46,000$3,833$22
Average$36,097$3,008$17
25th Percentile$28,000$2,333$13
10th Percentile$22,000$1,833$11

Highest paying lead customer service representative jobs

The highest paying types of lead customer service representatives are customer service expert, service lead, and senior representative.

Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
Service Lead$83,844$6,987$40.3152,336
Customer Service Trainer$32,452$2,704$15.60235,862
Customer Service Supervisor$38,792$3,233$18.65233,004
Customer Service Leader$33,791$2,816$16.25301,338
Customer Service Team Lead$36,623$3,052$17.61249,105
Customer Service Expert$99,957$8,330$48.06221,140

Top companies hiring lead customer service representatives now:

  1. Valero Energy Jobs (97)
  2. Waste Management Jobs (43)
  3. Xerox Jobs (47)
  4. AT&T Jobs (105)
  5. Fifth Third Bank Jobs (542)

Which companies pay lead customer service representatives the most?

Lead customer service representative salaries at IBM and Collabera are the highest-paying according to our most recent salary estimates. In addition, the average lead customer service representative salary at companies like EcoWater Systems and BNY Mellon are highly competitive.

RankCompanyAverage SalaryHourly Rate
1IBM$85,693$41.20
2Collabera$82,720$39.77
3EcoWater Systems$69,737$33.53
4BNY Mellon$69,558$33.44
5Cubic$56,680$27.25
6BCforward$55,964$26.91
7Management Consulting$54,850$26.37
8CoBank$54,630$26.26
9Georgetown University$52,306$25.15
10Energi Holdings$49,148$23.63
11Systemax$48,992$23.55
12ICONMA$48,144$23.15
13Waste Connections$46,546$22.38
14Johnson Outdoors$46,287$22.25
15Bruce Transportation Group$42,873$20.61
16Transdev Services, Inc.$41,527$19.96
17CalOptima$41,033$19.73
18Innophos$40,737$19.59
19Hilltop Holdings$40,214$19.33
20Lifespan$39,930$19.20

Wage gap by gender, race and education

$40,000$39,400$38,800$38,200$37,600$37,000
MaleFemale

Lead Customer Service Representative salary by industry

The average lead customer service representative salary varies across industries:

  • The average lead customer service representative salary in the insurance industry is $38,353, the highest of any industry.
  • The average lead customer service representative salary in the finance industry is $37,782.
  • Lead customer service representatives in the professional industry earn an average salary of $30,687, the lowest of any industry.

Highest paying industries for lead customer service representatives

RankIndustryAverage SalaryHourly Rate
1Insurance$38,353$18.44
2Finance$37,782$18.16
3Manufacturing$37,730$18.14
4Health Care$36,654$17.62
5Technology$35,838$17.23
6Transportation$35,686$17.16
7Hospitality$33,314$16.02
8Retail$32,344$15.55
9Professional$30,687$14.75

High Paying Lead Customer Service Representative Jobs

Lead Customer Service Representative salary trends

The average lead customer service representative salary has risen by $5,259 over the last ten years. In 2014, the average lead customer service representative earned $30,838 annually, but today, they earn $36,097 a year. That works out to a 11% change in pay for lead customer service representatives over the last decade.

Compare lead customer service representative salaries for cities or states with the national average over time.

Average lead customer service representative salary over time

Compare lead customer service representative salaries for individual cities or states with the national average.

    Lead Customer Service Representative salary by year

    YearAvg. SalaryHourly Rate% Change
    2025$36,100$17.35+3.1%
    2024$35,000$16.81+2.8%
    2023$34,000$16.35+2.5%
    2022$33,100$15.93+1.8%
    2021$32,500$15.64+1.8%

    Recently added lead customer service representative salaries

    CompanyJobLocationDate AddedSalary
    Mission Veterinary PartnersLead Customer Service Representative (Lead Receptionist)Portland, OR12/16/2024$45,914
    Circle KLead Customer Service Representative, Full orStar Lake, NY12/15/2024$33,392
    Fox CareersLead Customer Service RepresentativeDenver, CO12/15/2024$48,001
    CarrollwaterLead Generator/Customer Service Representative-Brand AmbassadorLancaster, PA12/15/2024$41,740
    CarrollwaterLead Generator/Customer Service Representative-Brand AmbassadorElkridge, MD12/15/2024$41,740
    Arizona Department of AdministrationCustomer Service Representative 4 LeadPhoenix, AZ12/13/2024$40,207
    State of ArizonaCustomer Service Representative 4 LeadPhoenix, AZ12/12/2024$40,207
    Transdev North AmericaLead Customer Service RepresentativeDenver, CO12/11/2024$48,001
    In.govBMV Lead Customer Service Representative 2Batesville, IN12/11/2024$32,604
    TransdevnaLead Customer Service RepresentativeDenver, CO12/11/2024$48,001

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